Rated 3 out of 5 by Theretreat Disappointing
Stayed on the Club Floor for four nights. On arrival at the airport, we could not find the hotel representative and we waited for at least 15 minutes by the clipboard with the hotel name on it.
The Club floor guest room is average. The tea/coffee maker machine didnot boil the water hot enough The room looks worn out and requiring some improvement. TV remote control is looking quite shabby and difficult to read the keys.
The Club lounge did not look very inviting, quite dark and dinghy looking, and can be overcrowded and some guests are left standing. Breakfast and evening canapes in the Club lounge looked unappetising and boring, and we have decided to use the Vivaldi Restaurant instead for breakfast, and even then hot beverages such as English breakfast tea was quite tasteless.
We have had experiences in staying at other similar Club Floor- 5 star hotels in Dubai, and this time Sheraton Creek did not meet our expectations.
One positive point in our stay, was the professionalism and friendliness of the members of staff in the Club Lounge.
November 20, 2012
Rated 3 out of 5 by mikeydc65 Creekside yes, but away from the Action of Dubai
Was here for one night and woudl only describe the hotel as average.
The hotel is on Dubai Creek, which is nice but there is no real venues close. Check-in is at a seated desk. The club for club floors members is on the ground floor immediately to the right of the reception desk.
I am assuming the hotel is full frequently as the person checking me had a take it or leave it attitude.
They have several choices for the internet service. When I inquired about it the guest services manager suggested that I find other ways as this was not reliable.
The room was nice and had a great view of Dubai Creek. For a five star hotel I would have liked to see better amnenities in the bathroom, just your basic soap and shampoo.
I went to the British pub on site and ordered some dinner. I was told by the waiter that it would be thirty minutes before the food was ready. I asked what is available sooner, his reply...nothing.
There are many choices for travellers in Dubai. With all the new properties, I hope the management takes notice and will improve.
January 27, 2013
Rated 4 out of 5 by DG75 Recommended Sheraton
Enjoyed the stay at the Sheraton. Breakfast was a good variety and the lounge facilities came in handy late afternoon when returning from mall trips. The wi-fi was good for keeping in touch with emails and researching what to do next in Dubai.
October 11, 2012
Rated 5 out of 5 by jamie123 a hotel to consider
we had a short stay at this hotel in december 2012.the staff were excellent,the food was excellent and the location was excellent.we would not hesitate to stay again if we were to visit dubai. thank you for your kind and efficient attention.
December 28, 2012
Rated 4 out of 5 by Alexa I had a good stay
A good hotel with nice staff. Didn't appreciate the fact I was placed in the smoking room though. Also the bathroom facilities seem to be a bit out of date. Regards to the room cleaning personnel, the job was done very well, thanks.
April 16, 2013
Rated 1 out of 5 by ewkd not happy with stay both times
have stayed at this hotel twice now & been disappointed both times
would not recommend it to anyone & will never return
have not had this trouble with other sheraton hotels or at other places we have stayed in dubai
July 12, 2012
Rated 2 out of 5 by Salamlam Hotel requires serious renovations
The hotel reminds me of the 1980's when it was first built! The only reason that made me stay there was the fact that the function was held in the same hotel and I didn't want to travel everyday to & from the hotel
December 21, 2012
Rated 5 out of 5 by holiday12 Very comfortable hotel
We chose this hotel because of its reputation and it met all of our expectations. Very comfortable and spacious rooms, extremely helpful and courteous staff and wonderful breakfast buffet. Would highly recommend.
October 31, 2012
Rated 5 out of 5 by Tingeling The best!
To me Sheraton Dubai Creek was perfect in every aspect. The staff was perfect, always there but very discreet. When to Dubai, again I will stay here. When booking be sure to get a room with view over the Creek!
November 30, 2012
Rated 5 out of 5 by Ali27 Great hotel
It was a great experience.
Great staff and really nice hotel. I got a nice creek view from my room. I definitely will back to this hotel.
Not only Sheraton in Dubai but I'll choose sheraton around the world :)
January 6, 2013
Rated 5 out of 5 by Williamson19 Good value
The initial room rate was attractive, and the upgrade we purchased after we arrived was worth the extra cost. We had a room with a great view, and we enjoyed the privileges that accompany the club room status.
February 11, 2013
Rated 5 out of 5 by Patsy44 Another great visit!
This is the second time we have stayed at the Sheraton Dubai Creek and hopefully it won't be the last. We love the location - right on the Creek with so much to see and the night-time views are beautiful.
April 22, 2013
Rated 5 out of 5 by IanH Fabulous staff and service
Hotel as expected, staff are so polite and the service was faultless.
Word of caution is in the summer be careful of the metal sun beds by the pool at 45degree outside they can deliver a nasty burn!
July 31, 2012
Rated 5 out of 5 by Traveler27 Creek Sheraton Dubai April 2013
Stayed here many times - a great hotel, terrific friendly staff and a lovely location.
Sorry to hear that it will close temporarily for a refurb this year. Will be sure to be back when it reopens.
April 21, 2013
Rated 1 out of 5 by MMMM Old, bad food
very old hotel, very bad food, lunch and breakfast buffets, water issues, goes from hot to cold!!! dont arard points for dollars spent according to SPG policy.
Advise, STAY AWAY!!!!
May 21, 2012
Rated 4 out of 5 by Michael42 Service not as good as on previous visits
I think standard have slipped since we last stayed. Nothing major but compared with high standards expected and also found in competitor hotels I felt uninspired by the experience.
April 17, 2013
Rated 4 out of 5 by pg66 Good hotel - a bit far from
Big room, very big and very good bed, flat TV with many programs - has a very good buffet in one of the restaurants.
I ha a wiev from my window to a busy street - but no noice.
June 4, 2013
Rated 5 out of 5 by Grateful Awesome, thanks!
Please tell housekeeping, Maria, Mary Ann, James, Cleven, Alex, Anthony, the guy who made our omelets, Bipen, Joseph, Peril, the door staff...everyone was great. Thanks!
May 14, 2013
Rated 4 out of 5 by Ghazali Met my expectations I was aiming for.
Although it took me 15-20 minutes waiting to meet the staff at front desk, with challange of upgrading as platinium guest, my expectation at the end was met.
December 20, 2011
Rated 4 out of 5 by SFOSuperElite No surprises
Typical Sheraton experience, no surprises. Upgraded to suite which was spacious and well-laid out with balcony and great view. Spa facilities so-so.
March 4, 2013
Rated 4 out of 5 by Jojo24 Close to airport
The hotel may not be centrally located to shopping or city venues however it is close to the airport and good for an overnight stay between flights
May 27, 2013
Rated 5 out of 5 by EngHydr Breakfast
The breakfast is amazing with the variety of options from Arabic, Western, and Indian food, with the view to the creek was exceptional experience.
October 23, 2012
Rated 5 out of 5 by Succe a great holiday choice
We spent a week for our holidays there, didn't regret for the choice, great location and service at an affordable price, what can you ask more?
July 30, 2012
Rated 3 out of 5 by haifa house keeping
i have a special thanks for the house keeping people for doing their job in extremely and obvious loving way , they deserve all the best.
January 27, 2013
Rated 5 out of 5 by wardaki Just as advertised.
Airport transfer, breakfast, internet, room, everything was as described. Service was excellent, so I would recommend this hotel 100%.
July 14, 2012
Rated 5 out of 5 by mrjohn A Room With A View!
The view from the your room is spectacular. Both the skyline with the Burj Khalifa and the Creek are worth the stay in the Sheraton.
May 4, 2013
Rated 5 out of 5 by chelsea kerry, bunbury western australia
highly recommend, friendy staff very helpful courteous. rooms excellent. amenites excellent.a very nice place to stay thank you.
May 1, 2013
Rated 4 out of 5 by cbuk44 Holiday in Dubai
Good hotel and location was not a disadvantage for visiting and getting around.
staff were all very nice and food was great
February 24, 2013
Rated 2 out of 5 by dujini Unclean Room and Restroom
Guest Room was not clean especially for rest room, In addition, there is no good and convenient facilities I can look for.
May 22, 2013
Rated 5 out of 5 by khayat This Hotel is Typical hotel
This Hotel is typical hotel for family and business, its was comfortable stay and staff was freindly and get good services
August 27, 2012