Rated 2 out of 5 by SAM84 improvement
We checked in two in the room there was only one pair of slippers and bathrobes which we had to call and ask for more.
There was no toothbrushes in the bathrooms.
The refrigerator was not working and they repaired which was still not working didnt call again as it was late and the next day we left.
The total experience was not good as it had been a while I had not come and I was not happy with the quality of the Room.
May 27, 2013
Rated 3 out of 5 by dujini Uncomfortable services from Receptionist
During my stay, our top management stayed together and they want to have a service of hotel see off after check out. However, receptionist just said that please ask to the first floor for car reservation. I could not understand why she took poor care of the geust who stayed in Executive Junior Suite Room? I stayed for 9 night this hotel with more than 4 colleagues.
May 22, 2013
Rated 2 out of 5 by dujini Unclean Room and Restroom
Guest Room was not clean especially for rest room, In addition, there is no good and convenient facilities I can look for.
May 22, 2013
Rated 5 out of 5 by Barry003 May 2013
Great Staff and service. Very relaxing atmosphere.
May 21, 2013
Rated 4 out of 5 by Jeff62 One of the better hotels
We had a creek view room on the second floor which must be one of the best rooms in the hotel for size and view. One criticism is the very dirty windows which marred our view but we recognise the difficulty of keeping windows clean in such an environment.
May 20, 2013
Rated 4 out of 5 by Mandym Beautiful clean hotel, great service
My stay at Sheraton Dubai Creek was fantastic. I have never had staff be so helpful and genuinely lovely before.
Our room was upgraded and it was stunning. Every afternoon on our return, the room was made up to an immaculate standard. Room service food was great and timely. For breakfast however, we did not recieve the SPG 30% discount because I paid for it in cash on the day and forgot to metion my membership number.
There is an offputting smell throughout the lobby and first level, however it must have been some sort of cleaning fluid so I did not mind so much.
Overall a fantastic hotel and amazing service, we felt very important.
May 16, 2013
Rated 5 out of 5 by SteveB Classy and comfortable
Excellent service pool and room. Can't believe it needs major upgrading!
May 14, 2013
Rated 5 out of 5 by Grateful Awesome, thanks!
Please tell housekeeping, Maria, Mary Ann, James, Cleven, Alex, Anthony, the guy who made our omelets, Bipen, Joseph, Peril, the door staff...everyone was great. Thanks!
May 14, 2013
Rated 5 out of 5 by mrjohn A Room With A View!
The view from the your room is spectacular. Both the skyline with the Burj Khalifa and the Creek are worth the stay in the Sheraton.
May 4, 2013
Rated 5 out of 5 by chelsea kerry, bunbury western australia
highly recommend, friendy staff very helpful courteous. rooms excellent. amenites excellent.a very nice place to stay thank you.
May 1, 2013
Rated 5 out of 5 by Peter2Kabul Ultra convenience in Dubai
Sheraton Dubai Creek is a very high quality facility at a reasonable price, offering every convenience a short term visitor to Dubai can need, from restaurants, recreation, business facilities to transport for getting around town. The friendly and cheerful staff also make guests feel very comfortable, and inevitably feel sad when the time to leave comes.
April 30, 2013
Rated 5 out of 5 by Patsy44 Another great visit!
This is the second time we have stayed at the Sheraton Dubai Creek and hopefully it won't be the last. We love the location - right on the Creek with so much to see and the night-time views are beautiful.
April 22, 2013
Rated 5 out of 5 by Traveler27 Creek Sheraton Dubai April 2013
Stayed here many times - a great hotel, terrific friendly staff and a lovely location.
Sorry to hear that it will close temporarily for a refurb this year. Will be sure to be back when it reopens.
April 21, 2013
Rated 5 out of 5 by skyman771 Grand old lady exceeds expectations yet again.
This is a classic impeccably clean and well run hotel occupying an excellent location on the Creek. This was our second visit, and the earlier standards had certainly been maintained. We booked a club room with excellent facilities & hospitality lounge. Once again our late airport arrival (appears inevitable at DXB!) was was met without any fuss by an extremely efficient complimentary hotel transfer. The hotel has aged somewhat since being opened in the 70's though this is in no way reflected upon the enjoyment of our visit. Fundamentally the way we see it is, that if it not a beach location that you are seeking, then this represents one of the best deals in town.
April 17, 2013
Rated 4 out of 5 by Michael42 Service not as good as on previous visits
I think standard have slipped since we last stayed. Nothing major but compared with high standards expected and also found in competitor hotels I felt uninspired by the experience.
April 17, 2013
Rated 4 out of 5 by Alexa I had a good stay
A good hotel with nice staff. Didn't appreciate the fact I was placed in the smoking room though. Also the bathroom facilities seem to be a bit out of date. Regards to the room cleaning personnel, the job was done very well, thanks.
April 16, 2013
Rated 5 out of 5 by AlexandLeash Great stay
Everything from the checking in to the general experience of the stay was excellent. With helpful, very cheerful staff, to the convenience of the 'club' room facilities. The 'club' room standard is a must with a bigger room, great views over the Creek and the 'Club' room lounge at your disposal all day. The complimentary airport transfers makes life a bit easier, especially on arrival. I would stay again.
April 8, 2013
Rated 5 out of 5 by Mills86 Great Stay at Sheraton Dubai Creek
All the staff from the airport pickup until checkout were very professional polite and courteous. The hotel facilities and restaurants are great (especially creekside), the staff and service could not be faulted and is what other hotels should aspire too. Special mention needs to said for Julio for all the extra efforts he made to make our stay more enjoyable and Desi at the Creekside restaurant. When I come back to Dubai I am definitely staying at this property again.
April 3, 2013
Rated 3 out of 5 by Smiffie Good hotel but disappointed by expensive add-ons
Enjoyed our recent stay at the hotel - room was good & staff very friendly & helpful. Disappointing that a reputable brand like Sharaton needs to make even more money out of its customers by charging such a riduculous price for airport pick ups - 150dh for a 50 dh ride is not acceptable & certainly in no way defensible.
April 2, 2013
Rated 4 out of 5 by Phreddo Good location and service
Good location and service was great. All problems were tried to be solved with a smile
March 29, 2013
Rated 4 out of 5 by Mussy Great views
We have generally no issues as we were treated very well expecially when we checked. We encountered problems at breakfast the following morning. As we were going to the airport to catch our we mentioned that we would like our hot drinks to delivered quickly. We netioned it to 3 different members of staff but nothing. We ate our breakfast and the bill was being brought over when I said but we are still waiting for our drinks. Soon it arrived but my wife got the wrong order. So all in all, I did not think that the staff were particularly caring bout the fact that we had a flight to catch not did they care about what our order was - dissapointing experince to what is a great hotel.
March 24, 2013
Rated 1 out of 5 by Saller This Hotel has downgraded terribly
The property has deteriorated miserably in service and appearance. We found the breakfast tables in the restaurant were never cleaned from the day before and even when someone left and we were the next sitting, the tables were not even wiped. The cutlery and specially the crockery did not match. We were given red wine glasses for white wine or for anything we ordered, even for a brandy shot - the staff were rude, short tempered and had limited service atticate as well as atticate all round. The only area that is still the same and very efficient and probably makes us and many other regulars return this property is the business room and the concierge service. The duty managers never responded to any of our requests or even had the decency to return or acknowlege our calls. All is all I was very disappointed with the level of staff atticate and lack of training and good manners.
March 20, 2013
Rated 4 out of 5 by Vero3180 Location is everything
The hotel is superbly situated on the Creek within walking distance of the Gold and Spice souks and also the Metro when you want to go farther afield. The hotel itself is what I would describe as upper class Sheraton. It has everything you could need but isn't over the top.
March 18, 2013
Rated 2 out of 5 by Paisturbo Worst SPG Experience ever!!!!
The room was awful. The A/C does not work at all and you are in the desert. The bathroom has no water pressure after two minutes and the water is impossible to get the temperature right. The hot water pipe burst twice while I was there eliminating any chance of taking a shower those days.
Ordered room service one night (Salmon sandwich and an ice cream). They called me after an hour apologizing that they sent the ice cream to the wrong room and it would be right up. Order came 10 minutes later and it was a caesar salad and ice cream. I just canceled the order and went to bed hungry.
Also, they automatically went ahead and signed me up as an SPG member from info. gathered on a business card but I already am one and now I have two separate accounts that I know I do not need.
March 18, 2013
Rated 4 out of 5 by CBS14 First trip to Dubai
Good hotel, very helpful staff, and easy to reach all of my business meetings via short taxi ride.
March 8, 2013
Rated 4 out of 5 by SFOSuperElite No surprises
Typical Sheraton experience, no surprises. Upgraded to suite which was spacious and well-laid out with balcony and great view. Spa facilities so-so.
March 4, 2013
Rated 4 out of 5 by mollypolly location
Perfect location staff lovely. Japanese restaurant is amazing.
Might not be modern sky scraper. But is small and friendly.
March 4, 2013
Rated 2 out of 5 by Bernadette20 This hotel is not up to 5* standard
Was disappointed in the room assigned to us were told there was a King bed but it was smaller. Could not see out of the windows they were so dirty. Only one robe and slippers provided in the double room another was requested but did not materialise. This hotel has lost it's personal touch.
March 1, 2013
Rated 5 out of 5 by Heroroxy Always preferred Hotel
We use to stay in the past in this hotel and its always a good place to stay both in terms of rates and service
February 28, 2013
Rated 5 out of 5 by Tibo Excellent Everywhere!
Special note for the staff, kind, efficient, well prepared, friendly. Most of the bell boys and the concierge Mr.Sudha remember my face and my name year by year, letting me feel as in a family. Excellent reception service for quick check in and out and perfect business center. The whole hotel is clean and smells good, the rooms are large and comfortable, fresh towels and bed every day. Great breakfast buffet. Fantastic location. I always come back and feel at home! Thank you!
February 27, 2013