Rated 5 out of 5 by Khan Excellent Facility great location
This is an excellent facility for Business as well as for Tourist spending quality time with family in Dubai.
Merry Ann was in counter during check in, she was courteous and explain all the tho associated activities in Hotel as it was first time for me. Overall good facility to come back as explore the surroundings.
July 26, 2014
Rated 5 out of 5 by LJH444 Customer Focused
Very consistent customer focus from reception through the restaurants and bell staff, everyone gave a greeting and asked if they could help.
Food in the restaurants was high quality and priced well. I would stay agaain.
July 22, 2014
Rated 5 out of 5 by Avalare Pure Excellence
A fantastic place to relax, with respectful and friendly, professional staff. The rooms are spotless, and well serviced. The pool area, is again immaculate, with excellent change areas, and very relaxing. The hotel is by the creek, which is picturesque. The access, by minibus, to the Emirates Mall, was excellent, and I thoroughly enjoyed my stay.
July 17, 2014
Rated 4 out of 5 by Mustafa Attention to Detail
This was my second stay in this hotel after the renovation. I commented positively on the first stay and I had only one comment regarding the food at the Club Lounge. The hotel responded to my comment saying they will see what they can do. To be honest, I get a lot of these answers and in most cases they are just that: answers. Nothing happens and things stay the same. Not this time ... not at Sheraton Creek. I was very happy to see they added a lot of new items to the breakfast menu. Sheraton Creek staff really know how to make you feel special. Where else you comment and then you see changes happening? This made me feel like a million dollar. Thank you Sheraton Creek.
July 2, 2014
Rated 5 out of 5 by CJSpain Great hotel for business and short stays
Highly recommendable due to its central location and close to airport,its ideal for business & short trips. Staff very welcoming and a choice of three restuants (Italian/Indian and Japanese), there is also an English Pub as well as a comfortable lobby area where you can order coffee and cakes.
Check-in staff are most welcoming and helpful and hotel offers free town car airport transfers for Club Executive room bookings and you get access to the business lounge too so worth paying the extra.
November 25, 2011
Rated 5 out of 5 by Onions Room
One problem was the hot water in the room, it took 10 minutes to get to proper temperature for a shower.
July 5, 2014
Rated 2 out of 5 by Stephen4976 Disappointed by Stay
A great brand, but this hotel did not live up to expectations. Club Room perk of free shuttle service: driver never arrived at Dubai Airport, and the front desk would not compensate for alternate tax service. No manager on duty when arrived. Additionally, I had to email numerous times to get SPG stay credit--and points awarded were 1/2 of stay rate. No wifi in Club Guest Room, and very slow LAN internet.
On the other hand, the location is an easy 10 minute drive from the airport and serves good (yet predictably expensive) food.
Would not stay again, given other Starwood choices in the vicinity. Cannot recommend this hotel past on experience.
November 5, 2011
Rated 4 out of 5 by Yousif9778 Great Renevation done to the hotel
I was very impressed with the new renovated rooms they looked amazing and all the facilities were available.
July 2, 2014