Rated 5 out of 5 by Anin Superb Hotel, Amazing Staff
The refurbished Sheraton is an excellent hotel in Dubai with an amazing staff. The made sure I was recognized as a Platinum guest and made every effort to give us the best room. They personally escorted us to the lounge for refreshments and an excellent formal afternoon tea service. The staff also made sure we had a carry out breakfast ready for our 2 am flight. The hotel has amazing views, excellent location and superb restaurants - the indian (Ashiana) being one of the very best Mughlai restaurants anywhere. My family has been staying at this hotel since 1980s and it is better than ever.
January 13, 2015
Rated 5 out of 5 by CJSpain Great hotel for business and short stays
Highly recommendable due to its central location and close to airport,its ideal for business & short trips. Staff very welcoming and a choice of three restuants (Italian/Indian and Japanese), there is also an English Pub as well as a comfortable lobby area where you can order coffee and cakes.
Check-in staff are most welcoming and helpful and hotel offers free town car airport transfers for Club Executive room bookings and you get access to the business lounge too so worth paying the extra.
November 25, 2011
Rated 2 out of 5 by Stephen4976 Disappointed by Stay
A great brand, but this hotel did not live up to expectations. Club Room perk of free shuttle service: driver never arrived at Dubai Airport, and the front desk would not compensate for alternate tax service. No manager on duty when arrived. Additionally, I had to email numerous times to get SPG stay credit--and points awarded were 1/2 of stay rate. No wifi in Club Guest Room, and very slow LAN internet.
On the other hand, the location is an easy 10 minute drive from the airport and serves good (yet predictably expensive) food.
Would not stay again, given other Starwood choices in the vicinity. Cannot recommend this hotel past on experience.
November 5, 2011
Rated 3 out of 5 by Abdulla12v Great hotel but weak staff
The was pleased with the hotel in term of facility, room and food; however, the staff requires a lot of improvement. I was shock how weak and lack of confidence of the staff in this hotel. The room was not ready as promised (3 PM) I have to wait at least an hour before checking in, which was annoying because I went there with my family (wife and 2 children below 2years) and my baby girl was crying at the lobby and the main lobby/reception staff did not provide me any support (except of bell boy near parking valet who took his interest in supporting me Mr. Shamsul) . After check-in, my luggage was not in the room . I've called to the reception desk and they have no clue were is my luggage, to the point that I have to search my luggage by myself, which was found near the parking valet area.
Overall, I tried to forget the lack of supportiveness of the hotel staff and focused in enjoying me time with hotels facilities.
December 29, 2014
Rated 4 out of 5 by Ali88 Great Location and Classic Look
The hotel is beautiful and in a wonderful location. I had a Club Creek View room, which was nice and spacious with lovely views of the Creek. The floor to ceiling windows allow you to enjoy this key feature. I personally like the classic look especially when it is complemented with modern ammenities such as flat screen TV, high speed internet connection etc...
February 8, 2012
Rated 5 out of 5 by Sally54 Friendly staff and wonderful room
My daughter and I absolutely loved this hotel. The staff are so friendly and helpful and made us feel very welcome at all times. Nothing we asked was too much trouble. Special mention to Francisco (who checked us in) and Marianne (who checked us out). They were exceptionally friendly and really made us feel valued. All other staff we dealt with were also efficient and only too happy to assist us with any requests we had. We couldn't have asked for better service - the cleaning staff, waiters and porters were all cheerful and friendly and this definitely contributed positively to our stay. Our room was fantastic. We were lucky enough to have a creek-facing room and the view over the creek was fantastic. We had two large beds, the room was quiet, and the air-conditioning worked well. The room was spotlessly clean and beautifully equipped and furnished. We loved the complimentary Nespresso in the room - thank you. We were also impressed with the buffet breakfast and the large variety and quality of food available. Thank you to Management and all staff for an amazing stay. I plan to return to Dubai and will definitely choose this hotel again.
December 25, 2014
Rated 5 out of 5 by Travleko SPG Platinum Stay
Excellent hotel and location. Stayed on Business for 6 nights. Rooms are very clean and comfortable. Staff go out of their way to help with anything. Try and get a room with a view of the creek. Large TV with good selection of channels. Very quiet rooms.
If you need taxi service I would suggest using the hired cars available. Not much more than the taxi rate and always have a nice car waiting at the front doors.
Pool facility is small but comfortable and clean.
Most everything I ate on property was very good. Loved the pub for dinner and a beer. Was given free breakfast each morning. Large selection of items with an omelet station.
Will be back when I am in the area again!
August 24, 2014
Rated 5 out of 5 by Sisa13 This hotel has very friendly and competent staff.
Nice hotel, very good decoration, wonderful rooms, delicious breakfast, very friendly and competent staff !
November 11, 2014