Rated 5 out of 5 by Ken60 The Staff makes this Hotel
Five Star Hotel in African Capital are very similar but the Kampala Sheraton Staff distinguish themselves by professionalism
helpfulness and friendliness.
A place I can relax
October 9, 2014
Rated 5 out of 5 by Olamosu Sheraton makes you feel at home
Had a great experience staying in Sheraton Kampala during my recent visit.
September 28, 2014
Rated 5 out of 5 by MPRS Great Experience
Fantastic, comfortable, relaxing, refreshing, excellent and friendly customer service.
August 31, 2014
Rated 2 out of 5 by JandH Uneven
Great room, fitness centre, recognition of platinum members, friendly staff.
Internet almost useless - totally inadequate in bandwidth and router capacity to handle the number of users. 2 days in a row the club lounge was late opening - one day by over 40 minutes. Was a bit taken aback to find lots of food that should be kept cool sitting out all day, like salmon, milk (which had gone bad), butter, as well as condiments with mould, that the staff obviously didn't check, notice or care about. The check out process was a bit like watching paint dry. 20 minutes almost. Lot's of smiles though.
May 30, 2013
Rated 2 out of 5 by PaMe This property is a far cry from Sheraton standards
Right from the airport transfer to the allocated room, the standard of facilities/services were far below Sheraton standards. To begin with, the car wasn't comfortable and maybe for that reason it wasn't even branded. Then the room allocated didn't have its lock in working order. After spending two hours on it, the maintenance team had to really struggle to get operations people to allow me to be moved to another room. Of the four nights that I stayed, on three nights,there was no coffee powder in the room, apparently because of supplier/planning inefficiencies.
April 29, 2013
Rated 1 out of 5 by Gjoa Appalling service
There were so many examples of why I would never stay in this hotel again. The main reason was that my check out was, at best, traumatic, where my bill was clearly incorrect and I had been overcharged, and there were taxis that I had taken that should have been included, and just to settle my bill took over 45 mins and I almost missed my flight. Throughout this, the customer service was embarrassing, rude, and unlike any service I have ever received at any hotel I have stayed at. In summary, there are some serious issues with customer service at your hotel.
April 26, 2013
Rated 4 out of 5 by AndyM64 Sheraton Kampala
Good room; good staff friendliness; good breakfast, but could have had a bigger choice for other meals especially as the hotel is not close to other restaurants.
But main problem was internet wifi access which was terrible when I stayed there. People travelling for business expect without question good internet access in a hotel like this. I repeatedly raised this issue with the hotel and was not satisfied either the responses. Even if you are upgrading the system you have to get able to offer guests needing wifi access some alternative facility even if it has to be individualised.
August 3, 2014
Rated 3 out of 5 by IBRD Not up to Sheraton standards
The hotel's location is it's biggest advantage. While the rooms are decent. The bathrooms are rather small, and very dated. Looking at them once wouldn't say it's Sheraton standards. The quality of food is mediocre and restaurant service is super slow at best. The price of laundry is so exhorbitant that it's ridiculous. The housekeeping and reception staff was great and ever so courteous. Overall a decent place in a good location but much remains to be done to bring it to real Sheraton standards.
April 29, 2013