Rated 5 out of 5 by Brad3350 Great Stay
Friendly Staff, Clean Rooms, Great location
October 20, 2014
Rated 4 out of 5 by JohnnybGood 1 minute walk to Cerretios Performing Arts Center
Overall a pleasant stay. Great bed. Easy to find the hotel. Close to Performing Arts Center.
October 6, 2014
Rated 5 out of 5 by sheratonfan22 great customer service
From making the reservation to the completion of my stay the Sheraton Cerritos exceeded my expectations.
September 30, 2014
Rated 4 out of 5 by Pete163 Good Stay
Clean and nice bed, good location
September 10, 2014
Rated 4 out of 5 by larsonwm Nice Hotel, But Hate Being a Second Class Citizen
Overall, the stay was great. The room was very nice and the facilities are what I would expect from Sheraton. Fabulous bed, good facilities overall.
As a regular traveler, it appalls me when I consider the dirty little secret of hotels...the more you pay, the less you get. You're already paying premium for the room, and then you have to pay for things that other hotels for much less give you. Wireless? Sure, at $10 per day...what? Who does that still? No microwave to warm up my chilled beverage, no fridge for my dessert after dinner. Not surprised, but it still is one of those things where the premium price just doesn't give you premium results.
Then there's my favorite. It's been a very LONG month of travelling. My reimbursement check is waiting for me back at the office, but I'm maxed out on my card because of how much travelling I've done...so I did the unspeakable and asked if I could use cash as a deposit. I gave my $100 at check in...then when I check out it took nearly 12 minutes. Had to confirm that the room was OK, had to count towels, had to make sure I didn't do anything. Really? I'm a regular traveler who had cash...but my card was maxed from 20 days straight of traveling, flights, cars, etc. I was treated like a second class citizen. Given the choice, I'll really need to consider whether I want to continue to support Sheraton.
July 26, 2014
Rated 1 out of 5 by Manju Staff in front office did not solve their own issue
After I purchase /paid this hotel 1.5 month ago thru Priceline, I made a call to tis hotel to request for 2 double bed in room.
But When I and my family arrive , they said the room with double bed was not available. ANd then endup with , I need to wait until late night to get the room. The staff was in front office was not friendly, and rude as well , she was not willing to help customer , she was not patient.
And I called the manager in hotel , and left the messsage, and he didnot call me back to discuss this issue.
I believe this hotel is look good from outside, but no one from hotel ( employee ) think customer satisfaction is important for them.
We are disappointed and we were very upset . I will not choose to stay this hotel anymore.
July 25, 2012
Rated 5 out of 5 by ToniCTravelAmeniti1 Great hotel for this category
I stayed at this hotel Oct 27-29, 2012.
Great hotel for this category.
Things to know:
Location is excellent for Anaheim/Santa Ana area. Easily accessible.
This is a good property to stay at on weekends. Rate is lower than during the week.
Hotel does not have lounge club, even though it sells a club room. It comes, however, with full breakfast in the restaurant.
Front desk staff is not very knowledgeable about the spg program. For instance, I took the green option and desired the points. I received them only after I called the hotel to point this out.
However, when I had an issue while on the property, Ms Naval (front desk supervisor) promptly addressed it and she was very knowledgeable and very helpful.
Rooms are recently remodelled.
Overall a better than expected stay.
October 31, 2012
Rated 3 out of 5 by mellorae Average Stay
Nothing that stood out as exceptional in any way but nothing negative either.
July 1, 2014