Rated 2 out of 5 by anne72 Air Conditioning failed at my 40th high school reunion
I was very disappointed in this facility, yes the area was in a record heat wave, but air condition failure at the Sheraton? I was very surprized. My room was very nice, with the exception of dirty water from the tub for the first few minutes of running the water. The downstaris cafe food was good and service there was timely and pleasant. Desk staff took care of my lost reservation in competent order. In general not a great experience. Reunion was great, dispite the sticky uneven dance floor and heat! Several hundred guests not impressed!
August 25, 2012
Rated 5 out of 5 by lilydog Great Food & Service
The Staff is very friendly and helpful. The food was outstanding for breakfast and in the bar grill
December 29, 2013
Rated 4 out of 5 by Bohana Great Stay
My daughter had a softball tourney and husband's football team played in a championship game at Cerritos College. Hotel was centrally located to both events. Room was clean, staff was great, and the shower water pressure was awesome! The breakfast buffet was very delicious. Plan on staying here again in the future.
December 16, 2013
Rated 3 out of 5 by Soddycreek No hot water
I have stayed here many times and it is/was my hotel of choice when in the LA area for business.
Planned to stay for two days but on the first morning, NO HOT WATER. Called down stairs and they said they were having some boiler/mechanical problems. Desk person said to wait about 5 minutes. Waited 20 minutes then made a decision to use cold water AND check out. Complained at the front desk and the manager quickly gave me a discount on my bill and apologized. May or may not come back.
November 1, 2013
Rated 2 out of 5 by Ryan93004 Air conditioning problems
We stayed at the Sheraton Cerritos on August 11, 2012 for a reunion. After checking in to our room we turned on teh air conditioning to cool the room. We went to the pool for about an hour and returned to our room and found the room to still be very hot. We called the front desk and they sent a person up to fix the problem. But the man was unable to fix the ac. Also, all through the reunion the ,eeting room was extremely hot and stuffy. The hotel brought in fans but htey did not improve teh situation at all. WE DO NOT RECOMMEND!
August 16, 2012
Rated 4 out of 5 by PointsJunky Greatly Improved
I am a frequent business traveler to the Southern California area and have stayed at a large majority of the Starwood properties. Cerritos definitely tops the list of my favorite business hotels for a few reasons. The first is that the staff is very warm and kind - not pretentious or stuffy. They always do their best to upgrade me and take care of my needs. The breakfast buffet is awesome. Finally, the recent room upgrades have really made a huge difference. I will make an effort to stay here whenever able.
May 3, 2012
Rated 1 out of 5 by CLady Unprofessional Staff
Staff was very unprofessional. Facilities did not meet my expectations. During events at the hotel there is no where for guests to park. Staff inconvenience guests with no apologies.
December 15, 2013
Rated 4 out of 5 by Hulaross December stay
This hotel is located so conveniently to shopping, eatries and the arts center. Really enjoyed the stay and the staff are super.
December 16, 2013
Rated 2 out of 5 by UnhappyInCali This hotel is disappointing
The beds are small and the rooms have neither microwaves nor refrigerators. Beware of the Hot water-it gets very, very hot. This facility does not have a laundry room. During my visit, the elevator broke often. No towels were available in the pool area. The lower level staff is great, but the sales director & executives should get some customer service training. Because of them, I will never stay at a Sheraton again. They made me feel as if our group was an inconvenience to the Sheraton Cerritos.
April 25, 2012
Rated 5 out of 5 by Clif1 Great place in Cerritos!
I came to Sheraton Cerritos for a 2nd time and I have enjoyed my stay in this hotel. I came for a business trip and received excellent service.
Damian did our check in and he was great accommodating all our needs. I was upgraded to a suite with late check out. The room was spacious and the beds were very comfortable. Internet service was fast. At breakfast Gloria gave us an excellent service too!. The food was great, with many items available including hot selections. Parking is free!
Overall very happy with my stay. The only 2 things are despite of confirmed late check out at 3pm, house keeping called us and knocked our door twice to see when we were leaving. I think better communication should be between the front desk and housekeeping in this matter. I wish there was a club floor level too!.
July 13, 2013
Rated 3 out of 5 by Cerritos888 Cerritos Sheraton room needs improvements
Stayed for 2 nights, location seems to be great for business travelers. Room is dark, carpet could be cleaned better (dark carpet shows the dirt). Hotel seems well built (cannot hear your neighbors) not like newer Hotels where the walls, ceilings and floors are thin and you hear everything.
December 3, 2013
Rated 4 out of 5 by welovedisney Excellent stay!
Exceeded our expectation for the 1-night stay. We were looking for a hotel that is newer/recently renovated and no parking fee. We were tired of paying for hotel parking ($12-$20/night) in southern cal. And this place didn't charge a "resort fee" either. Hotel was easy to find. We had the Club Level room and it was very nice. Buffet breakfast was good. The only reason for a 1-star off is because of the plumbing noise in the bathroom like someone is constantly taking a shower in the next room.
November 27, 2012
Rated 5 out of 5 by KabaFusionCEO Staff is great
From the front desk, to the security guy, to room service, and house keeping to the restaurant and bar area staff, everyone is just great. At the Front Celena, Security James, restaurant Alfredo and Gloria, all great. Even the manager and the assistant manager are great. I stay for 2 weeks at a time and I love it. Same with all my staff.,
November 24, 2013
Rated 2 out of 5 by unhappy What the ....
So when you check in at the front desk and the woman tells you your credit card is declined.....What the....?
I call the credit card company and they ask me is it a data error or does it say decline?
Front desk checks again and it turns out that its not declined its a problem with the computer at the Front Desk.
Now that I'm checked in I go to my room and its a handicap room. I'm not handicapped so shouldn't I be asked if I want a handicapped room?
My stay is one night ....good enough!
April 15, 2013
Rated 3 out of 5 by Breezie Based on previous visits, I expected better.
I was looking forward to another visit here, but found things had declined since my last visit. In spite of a corporate rate with the hotel, they added $10 per night to my room rate after learning (a week prior to my arrival) I was arriving a day later than they had me reserved for. Room service was a complete failure, every single day, without exception. Chicken quesadillas, but they forgot the chicken. Again the next day, but they made them with ricotta cheese instead of cheddar/jack. Two attempts to get service from the front desk were met with eye contact, followed by the attendent picking up the telephone - at one point all three counter staff on the phone and nobody to provide service to existing guests. They definitely need some work here to restore the service standards that I'm used to at this hotel and from SPG branded hotels in general.
August 29, 2013
Rated 4 out of 5 by Just4Business Upgraded to the Junior Suite
My hotel stay was nice. My reservation was originally was for a regular room, but after I received a promo to upgrade my room from a regular room to a junior suite for $20 (which included the breakfast buffet). I did this because I was on a business trip and had to pay for food out of pocket so I thought If I could expense breakfast to the hotel it would save me a few bucks out of my pocket. However I had not realized that breakfast didn't begin until 6:30am and I had to be at work by 7:00am. So it did not give me a lot of time to sit and enjoy my meal. Also all the meat (protein) was pork. I do not eat pork. Unfortunately I could have done without the upgrade for breakfast purposes because I still had to grab something to eat elsewhere. Overall my experience was fine, but I will know net time to inquire more about a hotels breakfast menu.
July 21, 2013
Rated 5 out of 5 by Caroline547 Warm, Friendly Staff/Excellent Accommodations
I always try to stay at the Cerritos Sheraton when I'm in the area for family functions. Both the atmosphere and the staff are always welcoming. They try to accommodate my every need. I feel safe and comfortable there, and they certainly have the most comfortable beds I've ever slept in, in a hotel.
Although it would be nice if the hotel restaurant was open for breakfast, lunch and dinner, in the current economic climate, I can understand why it isn't. Also, with all the restaurants across the street from the hotel, in the Cerritos Towne Center Mall (love that mall), it may not be practical to keep the restaurant, itself, open for three meals a day. However, the food and service in the bar is excellent, as is the room service menu food. The breakfast buffet can't be beaten and is available daily.
The Cerritos Sheraton has become my favorite hotel.
July 9, 2012
Rated 2 out of 5 by lg36 Club lounge does not exist
When I used the extra starpoints to book a club lounge room I was told there was a club lounge with evening appetizers and refreshments and with morning breakfast.
There is no club lounge at this hotel therefore none of the above were offered. Offered by the hotel in its place were free breakfast buffet tickets. The room had plastic cups - not glasses. There was only one free water bottle per room. This is not SPG Gold Elite treatment!
April 22, 2012
Rated 4 out of 5 by Radioprof GREAT shower
Personally, I like a shower in the morning that has pressure and not a trickle. Good Shower.
Bed was ok, but I prefer a firmer mattress.
Front staff was excellent, check in was prompt and everything was ready.
November 19, 2013
Rated 4 out of 5 by Swanaz Good second home in Cerritos
We like the neighborhood around the hotel. I enjoy my morning walks as well as the farmers market on Saturday mornings. My husband and I often visit this part of Ca and prefer to stay at this hotel. But now, we are thinking of looking for another hotel because of poor housekeeping! You can see the dust under & around the furnitures. On our 2nd day they didn't do any housekeeping not even to change our towels.
August 19, 2013
Rated 5 out of 5 by disneygrl123 Fantastic Staff!
Valerie and Alfredo greeted us each morning in the restaurant. By the second morning of our stay they knew our beverage choices and asked us if we would like the coffee and tea that we had ordered the day before. The rooms were extremely clean and the staff were all incredibly courteous. A conference was starting as we were preparing to check out - my suitcase handle was broken which made for difficulty rolling the case. Alfredo noticed me struggling with the handle and offered to assist me through the conference crowd. I greatly appreciated his kindness and concern.
The only negative comment I have about the entire stay occurred at check in. The gentleman who was checking me in stated my room # in what felt to me to be a loud voice. He also asked me if 1 key would be enough. I am sensitive to traveling alone - and that felt like an announcement to the lobby that I was a single female in the hotel...
August 13, 2013
Rated 5 out of 5 by BBtravel Nice stay
Stayed one night over the weekend. Room was extremely comfortable and quiet. Gold level acknowledged and was upgraded to club level room, which included buffet breakfast in their restaurant. Staff very friendly and professional. Bed was comfortable, pillows excellent. Great location, restaurants and grocery across the street, freeway access a breeze. Will definitely return when in the area again.
June 17, 2013
Rated 1 out of 5 by mold Mold
The bedding was covered in mold
November 21, 2013
Rated 5 out of 5 by RickLiz Wonderful Hotel experience
We had such a great time in Cerritos,CA, alot due to our choice of hotels. The Sheraton was an excellent vacation spot. Warm and friendly staff with great concern for our needs. We had all the comforts of home. We will be traveling back to Cerritos due to the hospitality of this hotel and our family there. Please pass on our Thanks to all the staff. Rick and Liz from Tracy,CA.
June 29, 2012
Rated 4 out of 5 by Geordielass1 Hotel staff are well trained
We have stayed here five or six times, sometimes with friends who also get a room, and it's usually a Saturday night when we attend an event at the Performing Arts. ONLY ONCE have we been able to check in at 3:00P.M. Usually we have to hang around for up to an hour after check in time for one of our rooms to be ready. That is my only complaint - everything else is good.
February 18, 2013
Rated 4 out of 5 by GoBears Check-in Woes
I arrived about an hour and a half before the 3:00 check-in time, our rooms weren't ready. They said they would be ready at 3. I returned a little after 3 and our rooms were still not ready. Finally, at about 3:40 one of the rooms was ready and the second room wasn't ready until 4:20. I've stayed at this hotel before and this was the first time our rooms weren't ready.
April 3, 2013
Rated 5 out of 5 by RicVic Great Getaway Place
We were just on an overnight getaway for my husband's birthday. Talking to the desk clerk while checking in it was mentioned but we didn't think anything about it. Imagine our surprise when we were delivered a plate of fruit, cheese & crackers with a birthday card. The service was fantastic and helped make our stay so enjoyable. We'll definitely do it again some time.
January 6, 2013
Rated 4 out of 5 by SeagoddessHeather Great place to stay
We had a great stay at the hotel the week before Christmas. We chose this hotel because of the "green" floors for my sister in laws family. Overall we were happy with the stay. There is an extreme lack of hot water no matter what time of day or night you shower.
Otherwise there was lots of food and shopping within walking distance, and easy on and off the freeways.
January 2, 2013
Rated 2 out of 5 by David1000000 Hmmm
The hotel is not bad and some of the employees are great but others need real help. My room was not cleaned for two days! That was my favorite thing that happened and my second favorite thing was the room service I did not receive until 90 minutes later. My third favorite thing was the room next to the elevator when the lady who checked me in told me I had a great room away from the elevator and the ice machine. She forgot to think about the service elevator that the room surrounded, not on one was but two. It was great! Last favorite thing was my internet quit working the last day I was there and the front desk person I called tried to tell me how to log in. I told him I was there for four days I had logged in for three days I understood how to log in. Did he listen to me? NO! He proceeded again to tell me how to log in. AMAZING! There were two really great things. One was the guy in the morning who worked in the restaurant. I did not get his name but he was AWESOME! The second great thing was the room. I loved the room and the view but no the elevator.
Management needs to do some heavy training here, little too much hanging out of the staff.
November 6, 2013
Rated 5 out of 5 by Sil18 knowing how to handle guests
It was surprising that this otherwise magnificent hotel will miss our room service breakfast request and fortunately we did get up on time. However I compliment management for immediately coming to us to offer their apologies.
We would definitively stay here again!
October 7, 2013