Rated 1 out of 5 by CLady Unprofessional Staff
Staff was very unprofessional. Facilities did not meet my expectations. During events at the hotel there is no where for guests to park. Staff inconvenience guests with no apologies.
December 15, 2013
Rated 1 out of 5 by Silly22kat How could you allow this?
I have stayed here many a time and just as with the lighting changes with night and day it seems the level of service and attitude does to reflect with the staff members at the front desk. Only a select few show the care and concern that is needed for the hospitality industry and the lack of prefessionalism is evident when needed to concerns made.
I am highly concerned to be informed that there isn't hotel security here??? If then is it ok to disclose guests information to other parties?
To be quite objective the remainder of the staff like housekeeping and the food staff has always exceeded expectations and I highly reccommend ordering dinner here. The steak and seafood is fabulous. The bar is always awesome too. I am pleased to see they have remodeled the dining area and outside patio. I reccommend having a charming firepit to encourage dining and lounging 24/7... 365.
December 12, 2013
Rated 3 out of 5 by Tracy13 This hotel needs a refresh!
Nice area, great staff but this hotel needs some updates. There are weird stains on the carpet, old wallpaper with holes in the bathroom, and the bedding needs to be replaced. We asked for non-down bedding and it was so old all of the stuffing was mashed together in each of the corners of the comforter and was hard. The furniture was fine it just needs a coat of paint and some attention to the details.
December 7, 2013
Rated 3 out of 5 by Cerritos888 Cerritos Sheraton room needs improvements
Stayed for 2 nights, location seems to be great for business travelers. Room is dark, carpet could be cleaned better (dark carpet shows the dirt). Hotel seems well built (cannot hear your neighbors) not like newer Hotels where the walls, ceilings and floors are thin and you hear everything.
December 3, 2013
Rated 5 out of 5 by KabaFusionCEO Staff is great
From the front desk, to the security guy, to room service, and house keeping to the restaurant and bar area staff, everyone is just great. At the Front Celena, Security James, restaurant Alfredo and Gloria, all great. Even the manager and the assistant manager are great. I stay for 2 weeks at a time and I love it. Same with all my staff.,
November 24, 2013
Rated 1 out of 5 by mold Mold
The bedding was covered in mold
November 21, 2013
Rated 4 out of 5 by Radioprof GREAT shower
Personally, I like a shower in the morning that has pressure and not a trickle. Good Shower.
Bed was ok, but I prefer a firmer mattress.
Front staff was excellent, check in was prompt and everything was ready.
November 19, 2013
Rated 2 out of 5 by CoachJay Sorry for the trouble
Our baseball travels to a lot of tournaments. This tourney happened to be in Hawaiian Gardens. After to late games, we went to the cafe by the bar at 9:40. They told us they were opened till 10:00 pm. The lady who took our order seemed upset that she had to help us close to closing. She told us she had had a long day and was there since 3:00. She took our order......30 to 40 minutes later,our food arrived. I took my food to my room where my family was waiting. Pizza was cold, fries and chicken strips were soggy with oil. Sorry for trying to order some food for my family. Will stay there again but will not eat inside again.
November 12, 2013
Rated 5 out of 5 by littlebit196 The Arts
Very nice, quiet room. Really would have liked a small safe in the closet (seems to defeat the purpose of "safety" to give your valuables to someone else to place in a secured area).
November 11, 2013
Rated 2 out of 5 by David1000000 Hmmm
The hotel is not bad and some of the employees are great but others need real help. My room was not cleaned for two days! That was my favorite thing that happened and my second favorite thing was the room service I did not receive until 90 minutes later. My third favorite thing was the room next to the elevator when the lady who checked me in told me I had a great room away from the elevator and the ice machine. She forgot to think about the service elevator that the room surrounded, not on one was but two. It was great! Last favorite thing was my internet quit working the last day I was there and the front desk person I called tried to tell me how to log in. I told him I was there for four days I had logged in for three days I understood how to log in. Did he listen to me? NO! He proceeded again to tell me how to log in. AMAZING! There were two really great things. One was the guy in the morning who worked in the restaurant. I did not get his name but he was AWESOME! The second great thing was the room. I loved the room and the view but no the elevator.
Management needs to do some heavy training here, little too much hanging out of the staff.
November 6, 2013
Rated 3 out of 5 by Soddycreek No hot water
I have stayed here many times and it is/was my hotel of choice when in the LA area for business.
Planned to stay for two days but on the first morning, NO HOT WATER. Called down stairs and they said they were having some boiler/mechanical problems. Desk person said to wait about 5 minutes. Waited 20 minutes then made a decision to use cold water AND check out. Complained at the front desk and the manager quickly gave me a discount on my bill and apologized. May or may not come back.
November 1, 2013
Rated 3 out of 5 by Sam171 Rooms Stinky
I complained twice that room was stinky consecutively and the guys came and put room freshner. The third night they improved.
November 1, 2013
Rated 5 out of 5 by stitchtravel An awesome stay for an awesome Disneyland Trip
I have always been interested staying at the Sheraton Cerritos, when I used to work in the area. The hotels in the Anahiem/Disneyland area were all sold out. But luckly, The Sheraton Cerritos had rooms available. So it was a great oppurtunity to experience the hotel. Great resturants right acrros the street, movie theater as well. So a great stay for famlies as well, not just for business travelers. And being only about a 10-15 minute drive to/from Disneyland it was perfect. Freeway access is simple and easy to get to.
The room was just Lovely, super clean and had a beautiful north view of the San Gabriel mountains. Of course, the bed was just a dream, much more comfortable than we anticapated, and we didn't want to get out of the bed, before returning back to Disneyland.
I was really amazed about the quality of the hotel especially upon walking in. You hear/see the waterfalls in the lobby. The bar area is very spacious and has a great selections of wines. Didn't have a chance to eat at the resturant, but the menu looked very tasty and will defintly eat there on our next stay.
The staff was super friendly and readily available to help guests. Check in/check out was a breeze, cash deposit was refunded right away after the room was checked by housekeeping.
Overall all, even for a 1 night stay, the hotel made our Disneyland weekend more enjoyable. Thank you.
October 20, 2013
Rated 5 out of 5 by Bea101 great place to stay
close to anything you would need to do while in la
October 16, 2013
Rated 5 out of 5 by Kathy1956 This was a great stay
Overall my experience at this facility was outstanding! The only drawback was there was not enough parking due to the wedding receptions going on.
October 9, 2013
Rated 4 out of 5 by Chubby58 Our Stay
We were meat very nicely and everyone is pleasant. The tween beds thought to be Qween beds are to soft, ended up sleeping on my head! Had to get a King bed and it was better, but still to soft! There was water in the coffee maker that looked old and looked like it was not cleaned for a long time so we went to Starbucks down stairs. Over all its a very nice clean please to stay. If your not a smoker you will not like the fact the cigarette ash trays are next to the entrance and exit doors and it STINKS! They need to move them away for the doors about 100 feet!!
October 8, 2013
Rated 5 out of 5 by Sil18 knowing how to handle guests
It was surprising that this otherwise magnificent hotel will miss our room service breakfast request and fortunately we did get up on time. However I compliment management for immediately coming to us to offer their apologies.
We would definitively stay here again!
October 7, 2013
Rated 2 out of 5 by Amir50 Cerritos Sheraton
There was no parking available at all on a Friday morning which after 15 minutes looking made me late for my meeting. When I mentioned it to the front desk manager, his only response was: "We will look into it".
September 28, 2013
Rated 5 out of 5 by Samuel22 Great Experience
The Hotel Staff was very accommodating at any request I presented. The Hotel has a great atmosphere and my wife and really enjoy staying at this Hotel. I would stay again and definitely recommend to anyone.
September 9, 2013
Rated 3 out of 5 by Breezie Based on previous visits, I expected better.
I was looking forward to another visit here, but found things had declined since my last visit. In spite of a corporate rate with the hotel, they added $10 per night to my room rate after learning (a week prior to my arrival) I was arriving a day later than they had me reserved for. Room service was a complete failure, every single day, without exception. Chicken quesadillas, but they forgot the chicken. Again the next day, but they made them with ricotta cheese instead of cheddar/jack. Two attempts to get service from the front desk were met with eye contact, followed by the attendent picking up the telephone - at one point all three counter staff on the phone and nobody to provide service to existing guests. They definitely need some work here to restore the service standards that I'm used to at this hotel and from SPG branded hotels in general.
August 29, 2013
Rated 4 out of 5 by TweetyBird Very nice Hotel with friendly staff
I enjoyed my stay at the hotel. Staff was friendly and courteous, hotel was clean, breakfast buffet was good. Hotel is located close to Cerritos commercial center which was helpful.
August 20, 2013
Rated 4 out of 5 by Swanaz Good second home in Cerritos
We like the neighborhood around the hotel. I enjoy my morning walks as well as the farmers market on Saturday mornings. My husband and I often visit this part of Ca and prefer to stay at this hotel. But now, we are thinking of looking for another hotel because of poor housekeeping! You can see the dust under & around the furnitures. On our 2nd day they didn't do any housekeeping not even to change our towels.
August 19, 2013
Rated 5 out of 5 by disneygrl123 Fantastic Staff!
Valerie and Alfredo greeted us each morning in the restaurant. By the second morning of our stay they knew our beverage choices and asked us if we would like the coffee and tea that we had ordered the day before. The rooms were extremely clean and the staff were all incredibly courteous. A conference was starting as we were preparing to check out - my suitcase handle was broken which made for difficulty rolling the case. Alfredo noticed me struggling with the handle and offered to assist me through the conference crowd. I greatly appreciated his kindness and concern.
The only negative comment I have about the entire stay occurred at check in. The gentleman who was checking me in stated my room # in what felt to me to be a loud voice. He also asked me if 1 key would be enough. I am sensitive to traveling alone - and that felt like an announcement to the lobby that I was a single female in the hotel...
August 13, 2013
Rated 4 out of 5 by Travelers13 Expected more from the bed
The Sheraton has the sweet sleeper so you expect to get a good bed. We were disappointed: it was too soft, had a weird cover on the mattress that felt like cardboard and caused hills in the bedding, and the quilt was crazy heavy.
August 12, 2013
Rated 5 out of 5 by Napagal help- I'm Lost !!!!!
My GPS had gone out prior to checking into the Sheraton in Cerritos, CA. Following check out, I asked for directions to my destination----the staff could not have been more helpful- gave me correct directions- and I arrived at my destination easily.
July 29, 2013
Rated 4 out of 5 by MiguelBA Room Cleanness
There was a small issue with the cleanness of the room, but was addressed properly by the staff.
July 28, 2013
Rated 4 out of 5 by Just4Business Upgraded to the Junior Suite
My hotel stay was nice. My reservation was originally was for a regular room, but after I received a promo to upgrade my room from a regular room to a junior suite for $20 (which included the breakfast buffet). I did this because I was on a business trip and had to pay for food out of pocket so I thought If I could expense breakfast to the hotel it would save me a few bucks out of my pocket. However I had not realized that breakfast didn't begin until 6:30am and I had to be at work by 7:00am. So it did not give me a lot of time to sit and enjoy my meal. Also all the meat (protein) was pork. I do not eat pork. Unfortunately I could have done without the upgrade for breakfast purposes because I still had to grab something to eat elsewhere. Overall my experience was fine, but I will know net time to inquire more about a hotels breakfast menu.
July 21, 2013
Rated 5 out of 5 by Clif1 Great place in Cerritos!
I came to Sheraton Cerritos for a 2nd time and I have enjoyed my stay in this hotel. I came for a business trip and received excellent service.
Damian did our check in and he was great accommodating all our needs. I was upgraded to a suite with late check out. The room was spacious and the beds were very comfortable. Internet service was fast. At breakfast Gloria gave us an excellent service too!. The food was great, with many items available including hot selections. Parking is free!
Overall very happy with my stay. The only 2 things are despite of confirmed late check out at 3pm, house keeping called us and knocked our door twice to see when we were leaving. I think better communication should be between the front desk and housekeeping in this matter. I wish there was a club floor level too!.
July 13, 2013
Rated 5 out of 5 by 5357Mari Hotel was good
Beds a bit small for a double. They should have queen for couples. Pool was cold, heater was not turned on. No towels at the pool, finally received some after 3 times of asking for them. Breakfast was good. Overall, stay was acceptable.
July 8, 2013
Rated 1 out of 5 by SPGTravelGuys Always some kind of a problem
I have stayed at this hotel several times over the past years and I have to say I have never stayed there without some type of problem. I as a platnium member I stayed in a lot of Starwood properties and this is the worst one yet. I usually try them "again" because the cost is lower then others in the area. I guess you get what you pay for. The most common problem is that I get there at 5pm to check in and get the notorious "your room is not ready yet" There has never been an adequate solution to this either. When I complained or mentioned it all I ever get is I will address this and that is it.. problem is that the same thing would happen several times in a row.. I don't think they are addressing the issue and it is very inconvenient. The past stay they had technical problems and were unprofessionally freaked out. I was unable to check out by normal means, I was not asked what amenity I would like to have, and I had to write and ask for a receipt 2 times. (it was not e-mailed to me nor was I asked and it was not slide under the door).
July 4, 2013