Rated 4 out of 5 by SusanDisneyFan Enjoyed our stay very much
Staff was friendly, room was nicely decorated, breakfast buffet was tasty, what's not to like? Very nice stay overall, and only 15 minutes northwest of Disneyland.
March 24, 2014
Rated 5 out of 5 by Cheri123 Has great features and the most comfy beds
The entire staff was friendly, room over exceeded expectations. I would defiently recommend this hotel and look forward to staying at it again in future endeavors.
August 20, 2012
Rated 4 out of 5 by Zubbi This hotel offers great value
It is a nice place, efficiently run, with excellent catering, and friendly people. It is also in an excellent location with most areas of LA within easy reach.
July 3, 2013
Rated 5 out of 5 by allysa wonderful bed
This hotel has the best beds of any hotel - we travel a lot and stay in a variety of places. So convenient to the Performing Art center makes a fun evening.
December 31, 2012
Rated 4 out of 5 by Corky Next to my own home.
I spend more time here than any other single place. That to me says a lot and the staff is wonderful. It always a pleasant experience.
See you all in June.
February 25, 2013
Rated 4 out of 5 by Manju Great Stay....well at least in the beginning
My wife and I needed time away from work, kids etc so we stayed there for a night. We very impressed with the presentation and the room given decor , furniture, check-in was all great.
I have one complaint that I wasn't going to mention but it rubbed me the wrong way so I am going to share it.
My wife and I had planned to sleep-in and enjoy every minute of that hotel and comfortable bed but we were woken up by water drops. The ceiling was dripping water (about once every 30 seconds). We tried to ignore but it seemed like water-torcher so we called the front desk. The service technician came and verified it was an issue coming from upstairs.
We couldn't go back to sleep because of this issue so we checked out before Checkout Time. I was asked about our time and I let them know of the issue and that technician had gone to confirm the issue. She said she was sorry about that and then checked us out.
Am i wrong for expecting some type of compensation? (10% off next stay or a free breakfast) Anything that would help me believe they really cared about my experience there?
I would say that aside from that I really enjoyed our stay.
August 7, 2012
Rated 1 out of 5 by Kathy6918 Complaint
Hotel does not honor Gold Elite Star status. Manage John is a real jerk. I will think many times before I bring guests to this property again.
May 7, 2014
Rated 5 out of 5 by Forrest1971 Quality Hotel, Terrific Service
The staff at this hotel are helpful and courteous. SPG recognition here is better than most. I would return to this hotel if I was in the area again.
September 10, 2012
Rated 5 out of 5 by Kathy1956 This was a great stay
Overall my experience at this facility was outstanding! The only drawback was there was not enough parking due to the wedding receptions going on.
October 9, 2013
Rated 5 out of 5 by pkcourt Great hotel right in the middle of thr LA action
yup I always like it when I stay at Cerritos Sheraton great employee's and service and easy parking no extra fees
June 25, 2014
Rated 2 out of 5 by David1000000 Hmmm
The hotel is not bad and some of the employees are great but others need real help. My room was not cleaned for two days! That was my favorite thing that happened and my second favorite thing was the room service I did not receive until 90 minutes later. My third favorite thing was the room next to the elevator when the lady who checked me in told me I had a great room away from the elevator and the ice machine. She forgot to think about the service elevator that the room surrounded, not on one was but two. It was great! Last favorite thing was my internet quit working the last day I was there and the front desk person I called tried to tell me how to log in. I told him I was there for four days I had logged in for three days I understood how to log in. Did he listen to me? NO! He proceeded again to tell me how to log in. AMAZING! There were two really great things. One was the guy in the morning who worked in the restaurant. I did not get his name but he was AWESOME! The second great thing was the room. I loved the room and the view but no the elevator.
Management needs to do some heavy training here, little too much hanging out of the staff.
November 6, 2013
Rated 5 out of 5 by SFTraveler Great Staff!
The staff is top notch at this Sheraton from check in to the housekeeping.
Nice location and design esthetic.
Great value and pet friendly
November 17, 2011
Rated 3 out of 5 by rstew17 Another Stay in Cerritos
Some people would agree that the "check in" process sets the tome for your entire experience. My lake luster check in did exactly this.
February 24, 2014
Rated 4 out of 5 by petpig room service/food bar service
poor food service - wrong order - cold coffey - inferior food quality - slow and unskilled bar service
July 4, 2014
Rated 4 out of 5 by bgdinlv Great hotel
Came out to soccer tournament from Vegas. Living in the land of hotels that are extreme,this was nice and simple,but comfortable!
August 1, 2012
Rated 4 out of 5 by Hulaross December stay
This hotel is located so conveniently to shopping, eatries and the arts center. Really enjoyed the stay and the staff are super.
December 16, 2013
Rated 3 out of 5 by Sam171 Rooms Stinky
I complained twice that room was stinky consecutively and the guys came and put room freshner. The third night they improved.
November 1, 2013
Rated 5 out of 5 by Stormie Week Long Stay
Stayed here for a full week. the room was very clean, and tha staff were all friendly. I would definately stay here again.
August 27, 2012
Rated 3 out of 5 by gwunet It's getting worse than the good old days....
I stay here evrytime I visit Southern California. The location is great. The facilities in the room is getting worse. Only a bottle of water. No more letter paper or fax paper. No refrigerators any more. No safe box. Coffee machines are low-end types. And you have to boil water with it for having hot water for a cup of tea. This makes your tea with coffee flavor. I arrive late at night with my family and freinds. My reservation was for two rooms with two bouble beds, so we can have a bed for our kids of 10 & 8 for both families. I did my booking at least a month ahead. When we arrived, the reception simply told me that only rooms with a king size bed were available. No sympathy, or careless if the room fits what we need. He even told me a roll-away bed is $25, but he is giving it to me with no charge, as if I asked for it. And the reception absolutely showed no signs of helping me out with any other options. What a warm welcome he showed there ><. I really felt bad taking my friends there with me. I am a SPG member for years. I could not explain to my friends how this happen to a long time member. This just isn't the Sheraton standard I've known for years.....
August 18, 2012
Rated 4 out of 5 by PyroJoe Another Great Stay
This has been my fourth stay at the Sheraton Cerritos Hotel. It such a great property to stay at for Business or Pleasure.
November 9, 2012
Rated 5 out of 5 by Michael452 Excellent Customer Service
The Hotel Staff should be commended for
being so warm and friendly.
I would highly recommend the Sheraton Cerritos Hotel.
October 7, 2012
Rated 4 out of 5 by 2coffeelovers This hotel is excellent
The staff is very friendly and the service for breakfast is very good. We especially enjoy having Alberto for our waiter
October 10, 2012
Rated 5 out of 5 by John Loved the stay!
Great hotel experience. Staff very friendly. Breakfast for Platinum is wonderful. Will definitely stay there again.
March 13, 2013
Rated 5 out of 5 by roadrunner8387 Wonderful hotel
I had a wonderful stay the room was great! Clean, new, professional and not too expensive. I will be coming back !
January 14, 2014
Rated 5 out of 5 by Art1234 Great stay
The front desk was very helpful. Maid service was great too. Room & facilities were excellent, spa was right temp.
November 5, 2012
Rated 4 out of 5 by OldeReno 4th of July in Cerritos
I had box seat viewing of the Cerritos City firework display from my room.
July 8, 2014
Rated 5 out of 5 by TLS2014 Club Level
The Club Level at this Sheraton wonderful foods for us to taste. The hospitality is good.
June 16, 2014
Rated 4 out of 5 by dijon14 Value and Comfort
Great access to local businesses and ease of access to shopping and restaurants for last minute business needs.
February 10, 2014
Rated 5 out of 5 by lilydog Great Food & Service
The Staff is very friendly and helpful. The food was outstanding for breakfast and in the bar grill
December 29, 2013
Rated 4 out of 5 by MiguelBA Room Cleanness
There was a small issue with the cleanness of the room, but was addressed properly by the staff.
July 28, 2013