Rated 4 out of 5 by 1MartiR Very comfortable stay
This hotel is beautiful the staff is warm and friendly and the location ideal for our needs.
The bed is the perfect firmness for good sleep.
The only issues we found were that the 'jacuzzi' was colder than the pool, the pillows are useless and the elevator is very slow
April 14, 2014
Rated 4 out of 5 by Bruce848 Great hotel
This hotel is great - great staff, very clean, breakfast-in-bed food was hot & delicious. Only thing that marred this wonderful experience was a continuous party in the room next door which started about midnight & went on until past 4:00 int the morning with people banging on the door, talking very loudly in a middle eastern language. Don't know why hotel let so many people into one hotel room.
April 9, 2014
Rated 4 out of 5 by SusanDisneyFan Enjoyed our stay very much
Staff was friendly, room was nicely decorated, breakfast buffet was tasty, what's not to like? Very nice stay overall, and only 15 minutes northwest of Disneyland.
March 24, 2014
Rated 5 out of 5 by ActorMJ Great Staff
The Sheraton Hotel in Cerritos made me feel welcome every time I stay there. High praises to your staff members who always makes it feel like home. Special mention to your staff Alberto and Kevin.
Gym facilities were of good quality. I had a restful stay and wonderful use of hotel facilities.
March 22, 2014
Rated 5 out of 5 by Steff Loved my stay
There were a few exceptional staff members who went out of their way to help me.
James unloaded everything, saved my car space till I was ready to move. no pressure from him.
Simon, our room service waiter was absolutely great, so kind to my 7 year old grandson. I will be returning in a few weeks with my 6 year old grandson and looking forward to it. Hope he has the same wonderful experience. Thanks for a great visit
March 19, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 Great hotel for this category
I stayed at this hotel Oct 27-29, 2012.
Great hotel for this category.
Things to know:
Location is excellent for Anaheim/Santa Ana area. Easily accessible.
This is a good property to stay at on weekends. Rate is lower than during the week.
Hotel does not have lounge club, even though it sells a club room. It comes, however, with full breakfast in the restaurant.
Front desk staff is not very knowledgeable about the spg program. For instance, I took the green option and desired the points. I received them only after I called the hotel to point this out.
However, when I had an issue while on the property, Ms Naval (front desk supervisor) promptly addressed it and she was very knowledgeable and very helpful.
Rooms are recently remodelled.
Overall a better than expected stay.
October 31, 2012
Rated 4 out of 5 by Kelloda Bed Not Made
While the overall experience for my week was fine, it must be noted that when I checked in on Sunday night, the bed had a fitted sheet on it and that was it. The pillows and comforter were on the chairs by the window. Essentially, I had to make my own bed. I travel quite a bit and can say I have never had this happen. Overall, not a bad stay but did not get off on the right foot.
February 24, 2014
Rated 5 out of 5 by HappyGuestFeb2014 Employees go the extra mile for you.
Due to the snow storm in ny in mid February, I needed to extend my stay after I checked out of the hotel. The staff figured out how to accommodate me during a busy period for them. Additionally, Francisco De Anda (Executive Housekepper) went out of his way to find me after I left the hotel to return my ID badge instead of simply returning it to lost and found!
February 24, 2014