Rated 5 out of 5 by Tompkins The staff at this hotel is so helpful and friendly
We will definitely return to this hotel.
May 12, 2013
Rated 5 out of 5 by mdelcid Great Service!
Leo and the new guy at the Front Desk (graveyard) have GREAT customer Service and are incredibly friendly. They both greeted me with a warm smile which I needed after leaving the Emergency room.
May 2, 2013
Rated 4 out of 5 by Tim17 Improvements
I've stayed at the Sheraton Cerritos for many weeks the past year and a half. One small improvement that could be made is to invest in better operating shower heads - both from a comfort as well as ecological perspective. Thanks!
April 21, 2013
Rated 2 out of 5 by unhappy What the ....
So when you check in at the front desk and the woman tells you your credit card is declined.....What the....?
I call the credit card company and they ask me is it a data error or does it say decline?
Front desk checks again and it turns out that its not declined its a problem with the computer at the Front Desk.
Now that I'm checked in I go to my room and its a handicap room. I'm not handicapped so shouldn't I be asked if I want a handicapped room?
My stay is one night ....good enough!
April 15, 2013
Rated 5 out of 5 by rstew17 Great Location to Performing Arts Center
Super value and location. Room 419 works out very well. Gym is OK and could use some updating.
April 15, 2013
Rated 5 out of 5 by ToniCTravelAmeniti1 Great hotel for this category
I stayed at this hotel Oct 27-29, 2012.
Great hotel for this category.
Things to know:
Location is excellent for Anaheim/Santa Ana area. Easily accessible.
This is a good property to stay at on weekends. Rate is lower than during the week.
Hotel does not have lounge club, even though it sells a club room. It comes, however, with full breakfast in the restaurant.
Front desk staff is not very knowledgeable about the spg program. For instance, I took the green option and desired the points. I received them only after I called the hotel to point this out.
However, when I had an issue while on the property, Ms Naval (front desk supervisor) promptly addressed it and she was very knowledgeable and very helpful.
Rooms are recently remodelled.
Overall a better than expected stay.
October 31, 2012
Rated 4 out of 5 by GoBears Check-in Woes
I arrived about an hour and a half before the 3:00 check-in time, our rooms weren't ready. They said they would be ready at 3. I returned a little after 3 and our rooms were still not ready. Finally, at about 3:40 one of the rooms was ready and the second room wasn't ready until 4:20. I've stayed at this hotel before and this was the first time our rooms weren't ready.
April 3, 2013
Rated 3 out of 5 by Steve123 Room could have been better
I reserved a club room this time. But my overall experience was disappointing. I am not sure what was the difference between the regular vs. club room, other than paying 60% + extra. When I first went to the room, bathroom had a bad cigarette/ smoke smell.
I am also disappointed to see that there are no refrigerators or microwave in your rooms.
January 27, 2013