Rated 1 out of 5 by Chicken2 Unhappy Customer
I was not happy with the service received at this hotel. First of all, they gave me a handicapped room without my consent and they did not inform me. Moreover, the front desk employee at this establishment, L. Chavez was very rude. Due to her behavior, I will never use this hotel again.
September 23, 2016
Rated 3 out of 5 by Gwfort Staff unwilling to assist or look for solution
Most disappointing part of the stay was the front desk clerk (did not think of getting her name) Not allowing me to use my new SPG credit card to pay for my stay at check out - as I only have a picture of the card on my android phone - said she must have the physical card even when I have all my other IDs with me to confirm my identity; said I have to change the credit card online before check in..
Very behind on technology and inflexible to work with the patrons.
Also got a bug bite on my leg in bed, not sure what kind it is...
September 17, 2016
Rated 3 out of 5 by Chakri The Hotel features are good but..
The Hotel features are good but the internet service is pretty bad, This has way low connection speeds that I have seen in other locations and hotel brands. A disappointed a lot.
July 1, 2016
Rated 5 out of 5 by Speedycat1 Sheraton is Excellent
My staying at Sheraton of Cerritos was great, it began with a very eazy and quick reservation, on my arrival check in was a breeze, the staff was very professional, very friendly, and accommodated my every need with outstanding satisfaction. Overall i had a great time staying here, and I will definitely be coming back soon, thank you Sheraton....
May 29, 2016
Rated 5 out of 5 by BillRMD NICE STAY
Convenient location for an overnight on our way from LAX to south Riverside County. Parking lot initially full because of hotel event. Checkin efficient w/acknowledgment of SPG Platinum status. Junior suite well appointed and bed hugely comfortable. Breakfast buffet ample and tasty, and beverage service by wait staff professional and friendly. We look forward to our return!
April 24, 2016
Rated 4 out of 5 by hummergirl We will stay here again!
We are formerly from this area and have many family and friends here. The hotel is well-situated to shopping, restaurants and easy freeway access. Our room was very nice. Since we are use to sleeping in a king bed, that's what we ordered, and since my elderly mother traveled with us we added a single bed. We asked for a mini-fridge. This hotel is dog-friendly and our well-behaved 13-pounder felt completely at home.
We will stay again for any family events but this time will ask for a room on the upper floors. We were on the second floor, which we thought was great for convenience, but the loud music from a celebration made it difficult to sleep. I thought the noise was coming from an adjacent room but was advised there was a celebration and that they will ask to have the music turned down. Didn't happen. The second night?The same thing but we didn't bother to call.
Worth noting was the sumptuous bed and pillows, like sleeping on a cloud. The room was well-appointed with tasteful furnishings and ample seating. The hotel and grounds are lovely. A very friendly doorman helped me a couple times. Thank you!
January 25, 2016
Rated 5 out of 5 by Sylvia93 Concert Weekend
We had tics to performing arts center to see LOS LOBOS, this hotel is directly across the street!. I requested a high floor - got it, 7th floor (there are 8 floors). Pleasantly surprised how LARGE our king standard room was! Loved it. Nicely decorated. Very clean. Starbucks Pike Place coffee in-room. .
This hotel is beautiful (lobby area) with water features and computer stations. Others must think so as well because there were 3 events that Sat night (50th anniversary, 50th birthday, and a reunion).
Didn't eat at the hotel because there are so many restaurants across the street. We ate at Niko Niko Sushi (small place but excellent fresh food with great service and real Japanese sushi chefs!). Wood Ranch good too. Lots of stores across the street (Trader Joe's, Wal-Mart, Edwards theater, and many restaurants).
We will definitely stay at the Sheraton Cerritos again.
January 25, 2016
Rated 5 out of 5 by Hbgguy My 5th stay
Great place close to movie theaters and tons of different places just cross the street
January 15, 2016