Rated 3.9 out of 5 by 172
Rated 5 out of 5 by skyun Excellent Stay
Very friendly staffs and comfortable stay!
November 10, 2014
Rated 2 out of 5 by Traveler35896 Staff need to learn manners
On check-in I never received a price; on check out I still did not receive a statement. To date I still do not have a statement.
Night Manager rude! Never had a Manager get in my face when I questioned an additional pet fee, that was not mentioned upon making the reservation.
November 8, 2014
Rated 4 out of 5 by Cocoa916 nice hotel
Nice comfortable hotel across from a shopping area. Not too far from Disneyland.
November 5, 2014
Rated 5 out of 5 by keikalina Management Truly Values Guests
I've stayed twice at this hotel in the past year, and the rooms are clean/comfortable and have modern decor. The rooms don't have the best noise insulation, but on average it doesn't make a difference as it tends to be a calm/quiet hotel. On my last stay, there were a few bumps regarding noise from an event downstairs, and an individual who provided subpar customer service. However, I have to commend the higher levels of management that got involved and immediately resolved all issues. They personally reached out to apologize and showed that they truly do value customer service and the guests that stay at this hotel.
This is one of the nicest hotels in the local area, and I would recommend it to anybody looking for a convenient and comfortable stay. No hotel is perfect, but the fact that this hotel is under management that takes responsibility for any issues, makes efforts to improve, and values customer service, pushes this hotel to a higher standard.
October 28, 2014
Rated 4 out of 5 by fljailer Good proximity to performing arts center
i book this hotel due to its proximity to the performing arts center in which i went to a concert.
October 27, 2014
Rated 5 out of 5 by Brad3350 Great Stay
Friendly Staff, Clean Rooms, Great location
October 20, 2014
Rated 4 out of 5 by JohnnybGood 1 minute walk to Cerretios Performing Arts Center
Overall a pleasant stay. Great bed. Easy to find the hotel. Close to Performing Arts Center.
October 6, 2014
Rated 5 out of 5 by sheratonfan22 great customer service
From making the reservation to the completion of my stay the Sheraton Cerritos exceeded my expectations.
September 30, 2014