Rated 5 out of 5 by CaboVacation Spring Break
Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith.
I will definitely stay there again.
April 2, 2013
Rated 5 out of 5 by Bob66 Great hotel experience
We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating.
May 2, 2012
Rated 1 out of 5 by jetmichael TERRIBLE BEDS
For this price of $329- the beds were terrible and springs were protruding.
NOT what is expected from a hotel of this standing.
August 15, 2013
Rated 4 out of 5 by Michael1129 Club Lounge
The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive.
August 7, 2013
Rated 2 out of 5 by Aisny21 Far from the best experience
As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms
December 12, 2011
Rated 1 out of 5 by Awfull2013 Awfull
Complete lack of pride, no knowledge of customer service. Change everyone , managers, bad example of hotel industry standards
August 7, 2013
Rated 3 out of 5 by Lisa72 Great location
I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort!
January 10, 2012
Rated 5 out of 5 by Scottsman1 Nice Stay at Sheraton New York
I was attending a conference in the nearby Hilton when I stayed at the New York Sheraton for 4 nights. It was a smooth stay and the staff were competent and genial. We got caught in a snow storm and they didn't bat an eye when I asked to stay an extra night with flexibility if I couldn't actually fly out. Seeing as they were hosting their own conference at the time and were very busy, I really appreciated this flexibility. I ended up flying out on time and they got it canceled with no fees. Thanks guys!
January 23, 2014
Rated 2 out of 5 by Freqtrav22 Club hours
Club hours are too short in the morning (7:00-9:30). Most other clubs are open until at least 10:00 am and frequently 11:00 am.
August 12, 2013
Rated 4 out of 5 by JH11005 Sheraton NY good not great
Overall experience was good. Efficient courteous checkin, courtesy internet, overall very nice customer service.
Bed was NOT good, had depression on side near bed table, and I was forced to move to the other side, which made my sleep more difficult.
Shower not hot enough--it was quite warm but not as hot as I preferred. I know it was turned on fully. When I finished my shower, I tried the faucets, and they were hotter than I needed so I believe there was plenty of hot water.
Also the toilet needed leveling and wobbled whenever you sit down.
It surprised me that these things, while minor, had not been noticed and repaired.
Rates reasonable with our group but still high, but location very convenient and lots of fun.
January 12, 2014
Rated 1 out of 5 by emily27 the reality is far from to be nice
HOTEL STAFF DIDN'T INFORM ABOUT LACK OF HOT WATER AND STOP OF WARM AIR CONDITIONING. NOT CLEANED COLD ROOM. Not comfortable bath facilities. Nobody care about there guests.
March 11, 2013
Rated 1 out of 5 by moonsandstars Dirty + Broken AC no response from staff
There was BIG black stains on the tile in the bath
Room in bad shape
AC and TV did not work
worst part was i asked 3 times for the staff to look at it and they never did
November 20, 2012
Rated 5 out of 5 by Krissy Girls Night Out in NYC
This Sheraton never disappoints, rooms are always clean and well appointed. The breakfast buffet is fabulous.
August 21, 2013
Rated 5 out of 5 by wwgjr Staff was excellent!
We were given an upgrade to the club level and that was a nice surprise! The rooms were extremely comfortable and I love the accessibility to Times Square!
June 24, 2013
Rated 5 out of 5 by Patt Well Done
Great location, efficient knowledgable front desk staff. Found all staff pleasant and professional. Very happy with service an the facility. Keep up the excellent work!
February 11, 2013
Rated 3 out of 5 by Fred2000 Was expecting more from Sheraton...
The bed was not as comfortable as I thought. Only stayed one night but had hard time sleeping. The sheets were rough. Not the Sheraton experience I was hopping for.
November 29, 2012
Rated 5 out of 5 by Roxy18 Great place to stay.
Great place to stay. Very clean and conveniently located. Staff were helpful, friendly and prompt when call to the room. I would stay there again.
June 30, 2013
Rated 5 out of 5 by Sandy23 Great stay
First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed.
July 18, 2012
Rated 5 out of 5 by Hopey Great hotel
We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again.
December 8, 2011
Rated 1 out of 5 by boater1 Really needs attention
I will explain the negative answers above:
Staff met my needs: there was a student group on my floor. I couldn't sleep for two nights. Very noisy. The chaperones decided to "camp" outside MY door in chairs and talk very loud! Like they were having a "social". I had to call security twice to get you to come up and address. I listened as security barely asked them to move on so I came out. They said they were there to keep the kids in their rooms!
When I came out of my room the next morning there were four "chaperone" chairs in the hall. When I told your receptionists upon checking out, they told me to ask for a non-kid floor next time!
Cleanliness: My shower curtain had some "crusty" thing on it resembling something that comes out of a nose. I was already naked so I had to remove it. Really Gross.
Met needs: I work for the television network close by so it met my needs, I could walk there. BUT, it was so noisy.
I will say this, the room service came immediately!!!
Also, when I checked out, the person knew nothing about arrangements for my company to pay for room. I got so frustrated I asked for manager. He saw it immediately and apologized.
June 15, 2013
Rated 5 out of 5 by Charlie Shearton New York 2013
Quick check-in. All staff friendly and helpful.
Location great for access to shows and great eating places. Coffee in rooms great. Beds very comfortable.
February 21, 2013
Rated 1 out of 5 by hdslfadlkj Bye Bye
Filthy bathroom, was not cleaned despite request for housekeeping to re service the bathroom. Attempted contact to front desk manager got no result.
April 4, 2013
Rated 5 out of 5 by Karen perfect location
This hotel was perfect for our theatre going needs. The concierge was extremely helpful in suggesting eating places. Will definately stay there again
February 23, 2013
Rated 5 out of 5 by Diane Great location
This hotel was on the high price but it was worth it. The first 4 nights (May 16-20) we stayed here we were on the 40th floor with a view of Times Square. When we came back (May 20-28) we were on the 50th floor. The service on that floor was the best. We got a paper (which we didn't on the 40th floor), the housekeeper was very friendly.
It was nice to have a coffee maker in the room but the hotel should think about getting a small refrigerator for each room that would be free.
The hotel was within walking distance of most broadway shows and good restaurant to eat at. I would recommend this hotel to all who would be making a trip to New York.
May 29, 2013
Rated 2 out of 5 by EJYoung Great location but disappointed
No fridge space, storing bags at hotel costs $, no free wifi in room, no coffee jug, pool is shared with another hotel diagonally across the street.
August 5, 2012
Rated 1 out of 5 by John61 Bad experience
I had high expectation but was very disappoited. Bad customer service and little cooperation. This hotel is not one i would recommend to anyone
May 4, 2013
Rated 5 out of 5 by Batravnen Perfect hotel close to everything
I will reccommend Sheraton New York TImes Square Hotel any day, sinces the rooms are perfect, the staff friendly and the location is just perfect.
March 19, 2013
Rated 4 out of 5 by DannyS Nice stay, but
Everything about our stay was good, except the check-in process. The front desk was understaffed and the wait to check in was around 20-25 minutes.
October 12, 2012
Rated 2 out of 5 by Allikat This hotel was ok
This was selected by corporate, the room was not up to the standard of other Starwood hotels.
August 12, 2013
Rated 2 out of 5 by Sheraton2011 Room condition was unacceptable
As a result of SPG's failure to credit my 3 for 1 promotional points as promised, I was forced to transfer from the Manhattan (4 star) to the Sheraton (5 star) to a handicap accessible room a few days before my trip. Being a 5 star hotel I was shocked to find that the room was in horrible condition. The drapes were hanging and missing hooks which did not allow me to close them all the way and the swtich to raise the shade was broken. The radiator had peeling paint and worst of all, the bathroom had broken handles and was in the worst condition I've ever seen; and was more like a cheap motel than a 5 star hotel. Needless to say, I was appalled.
December 13, 2011