Rated 5 out of 5 by BKC59 Another wonderful stay
We spent six nights in the hotel this year. This is the tenth year our conference was held here. Over the last four-five years, we've reserved a suite. The staff meets and exceeds some of our specific needs every year, in fact, reservations supervisor Sharon anticipates our needs each year. I can't say enough about the friendliness and graciousness of every staff member we encountered.
December 18, 2013
Rated 5 out of 5 by GEORG41 THIS HOTEL MET ALL OUR NEEDS
LOVED OUR ROOM- STAFF VERY HELPFUL WITH A SMILE-LOCATION PERFECT- MET ALL OUR NEEDS
December 26, 2013
Rated 5 out of 5 by Mary42 A Sheraton Welcome
What made this a truly outstanding hotel experience for us was the wonderful and sincere welcome we received from Molly as we checked in. While we chatted and she explained the hotel amenities and enrolled us in the SPG program, Molly learned that we were in the city celebrating our 50th anniversary, and sent a lovely card and welcome gift to our room. I have already recommended this hotel to several friends based on Molly's hospitality and thoughtfulness. The NYC Sheraton is lucky to have her on its staff!
Our room was spacious and spotless, with a spectacular bird's-eye view, and it was great to be so close to TImes Square.
September 26, 2012
Rated 3 out of 5 by srthomp32 Great Location, but staff needs some help
Great location near Times Square and Central Park. However, had a couple of issues that were not handled the best, plus nothing is worse than having to tell staff members they are too loud when they are outside your door till 1am making noise.
December 23, 2013
Rated 3 out of 5 by NYvisitor2013 Check in staff needs to be more courteous
I thought the person checking in could have been more courteous. Perhaps it was a busy day.
December 25, 2013
Rated 4 out of 5 by rrbcooper Great Location / Great Service
Stayed at the Sheraton Times Square for a quick holiday getaway and we loved it. If you're doing the "tourist" thing, it's the perfect location, close to Times Square, Central Park, Rockefeller Center, 5th Ave, etc... The staff was very helpful and friendly, and the room layout was exactly what we needed for a family of three.
The reason I am giving a four instead of five star rating is their policy on bag check. If you're checking out and want to leave your bags at the hotel while you explore, the cost is $4 per bag. This is the only hotel that I've ever experienced some sort of bag check fee. Also, we were told that if we "complained" that the charge would be waived. Seems like a silly policy that is only semi-enforced, so why not just not have the fee at all.
Overall, great hotel, great staff, great location, and I'd recommend it for any family looking to get the full New York experience.
December 16, 2013
Rated 5 out of 5 by DFM05 NY trip with Spouse
I frequent this hotel when I come to NY, this last time I brought my Wife and she truly loved the room, the cleaniness and the feindliness of the staff. I can't say enough good things, since from the receptionist to the bar waitress(both) and the check out receptionist were extremly wonderful.
December 20, 2013
Rated 2 out of 5 by susanr33 The bed was terrible and the room had no dresser was provided.
Upon our arrival at the hotel we checked in, put our luggage in our room and immediately left for our dinner reservations at Sardis. When we returned we discovered we did not have a king bed as we had reserved. At 11:30 pm we had to contact the front desk for a room transfer to a king bed. We were moved to a room with a king bed (which was very uncomfortable) and had to request two additional king pillows to place on the matttress for comfort. Also no dresser was in the room for us to place our clothes so we basically had to keep our clothes in suitcases for the week. Very disappointed in the room. Also, we have also received a bill for candy and shaving cream that we did not use. I contacted the hotel, but the accounting office is closed until Monday. Very, very disappointed in the room at the Sheaton New York Time Square!!!!
October 5, 2013
Rated 5 out of 5 by Michael45 Great Hotel
We stayed on a club level floor in which the room was large, clean and impecably decorated. I was a bit nervous after reading other reviews but the hotel far exceded what I had expected. We were there during a warm holiday weekend and the entire city was packed but they hotel had us checked us quickly and were quicj to answer any questions we had. We had an issue with the room next to us, which they immedately looked into, although not resolved to my liking we realize only so much can be done with inconsiderate loud people.
December 7, 2011
Rated 1 out of 5 by Dan122 Unclean bathroom
Hairs on toilet on check in
Bloody tissue in waste basket.
Front desk too busy to pick up.
Manager on duty never picked up phone either.
Considering a tripadvisor posting.
December 23, 2013
Rated 3 out of 5 by DavidandJon A retreat - Not so much
If you are looking for a place to relax while looking down on Times Square don't plan on sitting in the club lounge here, as this lounge was packed. We didn't even bother to go there for breakfast. The hotel accomodates over 1700 rooms, so this maybe the reason why the lounge felt like a zoo. Far from Sheraton's "Retreat". We had issues with check-in as housekeeping was still cleaning rooms at 7:15pm, but Adam the Room Controller did try his best to help through the situation, thanks Adam. Overall our NYC visit was great, but the Sheraton at Times Square needs to manage housekeeping and room control a little better.
August 26, 2013
Rated 5 out of 5 by GoingWoman Frequent Traveler
NYC rooms are traditionally small but the total renovation at this property has mazimized the usable space. Great renovation job. The staff is always very friendly and helpful and its nice to see the same faces time after time. I only visit the hotel about 4 times a year so I am delighted that I am remembered.
December 26, 2011
Rated 5 out of 5 by tonyg54 this hotel has a great location.
this hotel has a great location in new york. its kept very clean . the line for check in was very long and the room size was very small for the price.
December 23, 2013
Rated 4 out of 5 by gracie123 room size
my only negative is the size of the standard room in NYC. in the past, we had an upgraded room and the size was fine for 3 of us. I didn't upgrade this time and was disappointed. when booking, the SPG rep didn't mention an upgrade, and I didn't remember to ask. maybe none were available; I don't know. a nicely decorated Christmas hotel. my husband's fav in NYC for Christmas.
December 15, 2013
Rated 4 out of 5 by JeffL fitness center
You are "nickel and diming" us by charging $10 to use the finess center, especially your SPG guests
December 23, 2013
Rated 4 out of 5 by paula57 Mom's 80th BDay
Love the location!!! Mom could walk to Central Park, Theater, Great restaurants, 5th Avenue, and even Macy's. Rooms are in brand new condition. Only a few things to take in mind: The bathrooms are so small. Cannot imagine more than 2 being able to share a room because of this. No hooks to hang anything, limited counter space. However, that will not change, and I would still stay here again. Two things that can be fixed: Club room, isn't worth the extra price. Wine is expensive in there on top of the added price. Not too much to snack on. Bar downstairs needs more help. Hard to get waited on.
October 20, 2013
Rated 2 out of 5 by Fredd Comfortable, but too much construction
Hammering and drilling started at 7:30 sharp every morning inside the hotel this weekend at a conference. Everything would have been great, but until they finish whatever they're doing, you won't be able to sleep past that, no matter how comfortable the bed is. Can't believe they start all that so early. Used the dry cleaning service in house..they over charged me and failed to refund me until i spoke to someone in person,then he wouldn't give me his name, only said he was the concierge...strange. The bed was great the room was super clean and they give you a free bottle of water in the fridge....seems rare these days.
April 19, 2012
Rated 2 out of 5 by mirv82 Dated
The room is tiny and old. it definitely needs refreshing
December 23, 2013
Rated 4 out of 5 by figbar holiday family stay
The hotel is great,but the one issue I had took 3 phone calls over a one and one half hour period to resolve.
December 22, 2013
Rated 3 out of 5 by Hayashi1 lounge cost reductions
Having been a loyal guest of this property for over a decade I was disappointed to see the cost cutting measures in the club lounge. Fresh fruit and a wider selection of pastries in the morning and hot food,a wider selection of antipasti and cookies later at night have all been cut. I am sure they are producing the desired results financially but it comes at a cost to your most loyal guests. The small extras made the stay feel a little more like hoand something you can look forward to.
I had a sense this was to come when the smoked salmon was removed from breakfast but it is a shame. Needless to day I am disappointed.
January 19, 2013
Rated 5 out of 5 by Sophieck Excellent Hotel in NYC
This was a great hotel to stay in. The location is fantastic, just a few blocks from Times Square and a few blocks from Central Park. You can pretty much walk anywhere from here. The hotel was clean and comfortable and the bartender makes a mean margarita!
The best feature of this hotel was the staff. Everyone was so friendly and accomodating even though it was extremely busy, there were enough people on hand with always a friendly face.
The concierge desk staff were exceptional and very helpful. They guided us to some gems of restaraunts, off the beaten track that we never would have discovered without their personal knowledge. Keep up the great work, we'll be back!
August 8, 2012
Rated 3 out of 5 by Nick13 Stayed in one of the new rooms
LIke another recent guest said, the Sheraton needs improvement. It's a huge property that's nearly always sold out, so that means all staff is busy, but attentive. The new rooms are super nice and comfortable compared to the outdated ones I've experienced in the past. Wi-fi remains woefully unpredictable - drops outs are frequent, complimentary bottled water was not placed in my room during my stay and housekeeping called me at 10:30 am on my first day to see when they could get into the room. I never get to sleep in so that was kind of off-putting. Still, for all its quirks, this is a good, well-located SPG property.
May 25, 2012
Rated 5 out of 5 by Mittens Great location and great view
We've stayed here before and this was another good stay. Staff treated us very well upon check-in, giving us a room on a high floor with a great view down 7th Ave. and also threw in breakfast in the restaurant ($70 value!). Concierge gave good suggestions for things to do and restaurants.
The only problem we had was there was cigarette smoke smell in the room around midnight 2 nights in a row. We called the front desk and they said they'd send up security, but no one ever came, so we went to sleep. We suspect that our neighbor was smoking and the smoke wafted into our A/C system. Even with a $250 clean up fee, apparently people still smoke in this non-smoking hotel.
May 23, 2012
Rated 4 out of 5 by BRP4747 Great staff but slow service
We stayed during the first weekend in December and while I realize it is a very busy time the service was very slow. It took close to 2 hours to receive a bottle of wine that was ordered. I called down 2 different times to check on the status. For any question that I called about I had to wait on hold for several minutes to get my questions answered. Other than the pace the hotel experience was great and I will be sure to stay again!
December 9, 2013
Rated 3 out of 5 by TP2012 Nice Room, Great Location, Front Desk not
Overall the hotel was nice, clean and comfortable rooms. It also has a great location. I was very disappointed that our room was not ready until over two hours after the 4 pm check in time. After a long day of travel this was unacceptable. There was no apology and the check in staff was contrite and unsympathetic. Also, upon check out we called the front desk with a question on our bill and was told we could not be helped until management came in later. Another thing is there were a lot of teenage travel groups in the lobby our entire stay which made it crowded and uncomfortable. We were happy with the room accommodations, but not with the service from the front desk.
July 15, 2012
Rated 2 out of 5 by Secretary123 Hotel good! Consumer relationship was not what I expected
Improve consumer relationship.
December 22, 2013
Rated 4 out of 5 by RKL681 Nice Renovation
It had been a while since I stayed here and was pleasantly surprised. I had stayed in the former Sheraton Manhattan across the street because it was slightly cheaper. Since that is no longer a Starwood property, they have gone downhill and Sheraton Times Square has dramatically improved. Almost seems like rooms were bigger than what I recalled but I am sure that is not the case.
December 12, 2013
Rated 2 out of 5 by PlatinumandLoyal Disappointing
I checked in Friday at 1230pm. After requesting an early arrival, was greeted by a 20 person line at the PLATINUM counter. Once checking in, there was no room available and I was told to check my bags. The line to check bags was across the lobby. 35 minutes later, I had checked bags. When I got back, it took 15 minutes in line to claim my bags. In general, the service level was completely unacceptable for a REGULAR guest, let alone a LIFETIME PLATINUM. Not only will I not recommend this hotel, I have already told others that this is a lousy SERVICE property.. Otherwise, the property was fine. The rooms were clean.
November 14, 2012
Rated 2 out of 5 Dated, Noisy and far below expectations
I stay in NYC almost every week. This time my wife wanted to come along so I thought booking into the Sheraton would be a nice upgrade from many of the slightly lower rated hotels I normally stay at near Chelsea. The Sheraton was allegedly recently remodeled. I found the room to have a dated feel, very poor fit-n-finish and worst of all it was incredibly noisy. We could hear entire conversations from guests on both sides of our room (and they certainly were not shouting). This was even on a club level floor. In summary, for the money and the other reviews, I expected so much more. I would not recommend this hotel.
October 20, 2012
Rated 3 out of 5 by OKHOBO Adequate, not great
Hotel is fine and by NY standards is appropriate cost-quality ratio. Shower-bath-toilet is alway spotless clean, something that no all hotels achieve. Towels, handcloths etc. are sufficient for any normal person.
Bed is firm.
On the negatives: if you are a high temperature body sleeper, it is almost impossible to get the sheet-quilt combination adequate. Excessive quilts trap heat, if strip down to only sheet it is a bit cool.
The exercise-fitness room is adequately kitted out and very popular at peak times. The spinning room though is like being in a cave, no air circulation and hot.
October 18, 2013