Rated 5 out of 5 by San22 Missing the Club Room Amenities
I have always loved the Sheraton on 7th! I stay there every time I am in the city which is usually 3-4 times per year. I have always had a good experience, the staff is friendly, helpful and accommodating particularly Mohammed and Tomas and the ladies that work the bar in the evenings in the Club Room. I am, however, extremely disappointed that the Club Room Amenities have been so reduced as I discovered on my last stay, this past Labor Day weekend. Bring back the selection of fresh fruit in the mornings, the hot appetizers, potato chips and cookies in the evening!
September 7, 2012
Rated 5 out of 5 by Rider3 Great Location and Staff
I was welcomed to the hotel by Christian at the Preferred desk. He had honored my request for rooms close together. Couldn't have asked for abetter location!
December 4, 2013
Rated 5 out of 5 by Golf43 Visit During a Hurricane
The outstanding staff provided a safe haven for all guests during Hurricane Sandy. The hotel was at full capacity with guests who had been evacuated from their homes or other hotels, travelers whose flights had ben cancelled and marathon runners who had been disappointed by a cancelled run. The staff, at all levels, remained dedicated to the comfort of guests and even though many had personally experienced the effects of Sandy. They smiled and continued with the can-do attitude which speaks highly to the leadership. Thank you for offering a shelter from the storm!
November 6, 2012
Rated 4 out of 5 by phillytraveler Great Hotel in Times Square
The Sheraton NY is a well run professional hotel in a great location exploring midtown and Times Square. Hotel has recently been renovated so everything feels new and fresh. It is a large hotel with 1000 rooms but the staff does a great job managing the massive amounts of people coming through the hotel. Check in and out is great. Room was fresh and clean with a comfortable bed and nice big flat screen TV with alot of channels.However, the room is small and not really a place where one would relax and hang out. Best for tourists and businesspeople. Great security.
October 10, 2012
Rated 4 out of 5 by Frequentraveler52 Lounge Changes
Very disappointed in changes made to the lounge. Shorter hours and less quality food seemed to be driven by cost savings although the staff says they were trying for consistency with other Sheratons. Being a frequenty traveler and having stayed at many Sheatons, they missed by a mile. As a platinum member and frequent traveler, use to look forward to unwinding in the lounge, Now it opens too late in the morning for me to have breakfast and a lot of my food favorites are gone (no hot horsd'oeuvres in the evening and no freshly cut fruit in the morning for eample).
August 5, 2012
Rated 4 out of 5 by FlyIntl Location, Facilities & PlatinumRecognition
I had a good stay at the Sheraton NY (at 7th Ave & 52nd St) with a minor snafu. I'd stay here again.
SPG Platinum recognition, upgrade to Club Floor, good Club Lounge (24 hr access), good wired internet (in room), well-furnished room, very well equipped fitness center (for fee unless you're on Club Floor), great location (few blocks from Times Square, on "E" subway/train line which goes JFK, Port Authority Bus Station, Penn Station, etc), great front desk staff (at Gold/Platinum line).
Had to wait three hours until 4pm for my room to be readied (but front desk invited me to wait in the Club Lounge which was perfect because I had to get some work done and could access the internet from there), very cramped room.
September 25, 2012
Rated 2 out of 5 by CC14 Great Location - but disappointing
Stayed there on business, am a big fan of SPG properties and wish my company would have more SPG options. Arrived at the hotel around 11pm and just wanted to go to sleep. The lobby has all been renovated and is beautiful. went to my room, only to find both keys not working...went back to the desk, they were very apologetic. gave me a new room and off to a new room just in case. In the new room, the bathroom smelled like smoke which I find disgusting. dealt with it anyhow and mentioned it on my way out the next AM - they were very apologetic, but tha'ts about it.
December 11, 2011
Rated 1 out of 5 by Nacorom Why no free wifi?
I would hesitate to stay here again
This day and age to nickel and dime your guests for wifi seems cheap
I would rather stay somewhere that offers that in the price
February 6, 2013
Rated 5 out of 5 by Grrink best NYC Hotel!!
This by far the best NYC Hotel it represents starwood extremely well and is always great, all your needs are always addressed with speed and professionalism
April 19, 2013
Rated 3 out of 5 by Ann1234 OK but not great
I asked for a room far away from elevators and ice machines when I made the reservation some weeks in advance. I called them the day before to let them know I'd be arriving late at night and that I was concerned that I would get stuck with a room near one of the aforementioned sources of noise. They assured me that it would be no problem. When I finally get to my room, it's four doors away from the elevator. Ding! Ding! Ding! all night long....I was there for a conference and too tired that night to drag my stuff downstairs and too busy the rest of the time to deal with it. Hotel was jammed full b/c of the conference also. Other minor annoyance: not replacing the tea bag every day until I left a note for housekeeping staff.
February 17, 2013
Rated 2 out of 5 by Katie11 We were very disappointed
We arrived on Friday night at 6 p.m. after several hours of traveling from a locked down, stressful Boston. We checked in only to find our room was still not made up. We checked out the next day and shortly after realized my son had left a sterling silver cross on the night stand. We called several times to try to retrieve it but was told it wasn't in lost & found and no one had turned it in. Some employees were helpful, others quite rude. We left NYC without the cross, and very upset with this hotel and its staff. I could never recommend this hotel to anyone.
April 22, 2013
Rated 2 out of 5 by juikly Little details matter
When you pay a significant amount to stay at a respected brand, and especially when you have status with the hotel chain, you expect not to be nickel and dimed.
I simply forgot my toothbrush at home. Every respectable hotel I know sends you a complimentary one in this case. I called guest services. They told me there is one in the minibar. Which I would obviously be charged for.
Now, dear hotel management. Was it really worth saving a few cents on that toothbrush?
It might seem like a little detail, but overall these things separate great hotels from mediocre ones.
Other than that, I was waken up by housekeeping's chatter and noises on Sunday morning. Wasn't pleasant.
The room was really small but ok. Location is great.
May 9, 2012
Rated 5 out of 5 by Junior2 This hotel has great service
Room, restaurant, and other staff services were among the best that I have experienced. Everyone was friendly, and accommodating. Thank you!!
August 13, 2012
Rated 1 out of 5 by Kat21 Terrible
Terrible stay. Construction near hotel could be heard till 3:00am. Room had a plumbing leak. Sheets were rough.
June 17, 2013
Rated 2 out of 5 by STLA Extremely Noisy and Light Infiltrates Door
I had a bad experience at the Sheraton Times Square. Not sure if it was because of spring break, but there were people talking and persistently opening and closing doors in the corridor outside my room until about 4:00 a.m. In addition, there was so much space between the door and the door frame, light poured into the room (not just at the bottom of the door, which can be cured with a towel, but all sides). I also found it concerning that the elevators did not require a room key be used to access the floors. On the upside the gym was great (albeit expensive).
March 29, 2013
Rated 5 out of 5 by Beth999 Amazing hotel but WIFI needs work
We just finished staying in the hotel, and we found the rooms very comfortable. The breakfast and appetizers in the club lounge were tasty. The staff was friendly and helpful. We did find that the wifi both in our room, in the lobby and in the club lounge did not work very well. We would get connected for a few minutes and then lose the connection. We tried with 3 different devices, and even though we called the technical support line, things did not get any better. Overall, I would recommend this hotel as the location is central and the rooms were fantastic.
May 22, 2012
Rated 3 out of 5 by NLB2012 Good overall, but a disappointing incident
The hotel was as I expected for a Sheraton - great bed and pillows for a good night’s sleep.
It was very busy when I checked in, and unfortunately the room I was given was already occupied - an awful situation.
Re-queuing and dealing with check-in staff was a hassle – there was no sincere apology, I was given another room and that was that.
I had a tight turn around before I needed to be collected for dinner – the room mix up caused a 30 minute delay, and meant I was late for my hosts and our dinner reservation, which caused a knock on effect.
June 11, 2012
Rated 1 out of 5 by ladydi12 needs something
The only thing I would like to see is a magnifying mirror in the bathroom! and perhaps a robe, even if upon request
December 1, 2012
Rated 4 out of 5 by Cyn75 Great Location!
I was very happy with our location, close enough to Time Square yet distant enough from the chaos. Hotel is nice, rooms or a decent size but bathrooms were small. Housekeeping was very friendly but I do think that some areas of the room get "skipped" in their rounds and are left dusty. We stayed for 9 nights and those areas never got dusted. I really wish they had laundry facilities in the hotel, I would not stay here again for more than 4 days because of this. Otherwise, I would stay again because of the great location (but would request "extra dusting"!).
January 17, 2013
Rated 5 out of 5 by Ruthtoo Friendly
The staff were the most friendly group I have ever experienced.
July 2, 2013
Rated 3 out of 5 by VinceVLR Lower Standards
I am surprised to write a negative review of a Sheraton property. The upkeep and overall elegance of this stay was well below Sheraton standards. I have stayed at 4 points with cleaner, nicer common areas and generally found the effort to be average at best. I stay at sheratons all over the world. This one has consistently become lower and lower class. Small things like the brass looks unpolished for weeks if not longer. More important things like service being "ok" at best. I dont know if i will stay here again on my next (or any) trip to NYC.
August 21, 2013
Rated 3 out of 5 by Janene43 Needs to Improvement to Maid Service
I have just returned from staying at your hotel. The maid service was not great, on our third day we ran out of toilet paper late in the night, we were given one roll for the whole trip, our garbage was not removed from the room and we had many water bottles overflowing in our basket. I was also told that if I signed up for SPG I would be waived any internet fees, When I checked out there was a zero balance and it stated I owed nothing but on the day of my check-in I was charged $52.29, I am not sure why and I have contacted the hotel. I am not impressed.
May 21, 2013
Rated 2 out of 5 by P3t3rT Great Location with Bad Services
Stayed here 6 nights in conjunction with the IronMan NYC event. Complained about the smelly towels from day 1, did not get better throughout the stay, even the bedsheets smelled.
Was out one day and remembered that i forgot to take the Peace & Quiet tag inside, so called Front Desk to have my room clean but didnt happen.
The worst was there were no shuttle bus to pick up the athletes at the finish line back to the hotel, after over 12 hours, they had to walk to catch a taxi back to the hotel without any cash...
The 2 stars given simply for the LOCATION!
August 20, 2012
Rated 3 out of 5 by shell Front Desk needs improvement
I've stayed here many times, usually it's fine but expensive. This last week's visit was very unsatisfactory. The check in line at the front desk was huge and there was only ONE agent!!! I arrived at about 9:30 pm Monday June 4th. I waited about 10 minutes, decided to run across the street and get a soup, came back line was worse. Waited 35 minutes. THe ONE person at the desk got NO help from others, she was repeatedly asked by people in line to go get help. Many other staff were milling about and no one helped her. I then didn't get the room I had asked for, and decided to just forget it, not worth going back down. Really disaapointing., The starwood elite desk had two people and no line and they didn't offer their help either.
June 11, 2012
Rated 5 out of 5 by Kat24 Great Location & Service
Service was awesome, very nice staff & best location for sightseeing! Hope to return soon.
February 11, 2013
Rated 5 out of 5 by VisitorJune2013 Great hotel, location & staff
Thanks for the great customer service!
June 29, 2013
Rated 5 out of 5 by Cookie26 Guests are the Number One Priority
I come to New York at least two or three times a year and the Sheraton is always the best in every way possible. This year my husband, 11 year old grandson and I arrived at 8:30 am on New Years Day. My husband had come down with the flu and was feeling very ill. I spoke with Alex, and he immediately was able to get us a room, The next day, the concierge, upon finding out that it was my grandson's birthday, sent a beautifully written note with a nice plate of cookies to our room in honor of his birthday.Then later in the day when my grandson was working on a model and lost a small part, a maintenance man came with a flashlight, got on his hands and knees and found the part. Guests at the Sheraton are always the number one priority.
January 5, 2013
Rated 4 out of 5 by Fremont Instructions for Individual Occupants Billing
While on the phone prior to arriving for our stay, I requested that each occupant should receive a separate bill instead of one bill for all. After being assured that this would be done, we were presented with a bill whose total was addressed to only one of the occupants. We successfully corrected this error, but only after asking to speak to a manager. The desk emplyees insisted that they were never instructed on how to individualize a bill, that is to make the change that we were requesting. THe manager was most courteous and totally helpful.
July 30, 2012
Rated 4 out of 5 by Srjl Nice hotel watch for checked bags
This was a great hotel for our stay in NYC for the Labor Day long weekend. I highly recommend using the tickets and tours desk as they were able to get us great tickets to a highly popular broadway show last minute without a huge mark up. The desk staff were also quite helpful in securing a black car for getting back to the airport at a cheaper rate than Über. The room was small but very clean and comfortable. The only surprise came at the end when we were charged 14 dollars to check our bags before we went home. This was really unacceptable given that I've never been charged to check bags at a Starwood property before and we weren't informed of the charger or that it was cash only until we picked our bags up. As a gold SPG member, I expect better.
September 2, 2013
Rated 5 out of 5 by Bigapple13 Staff went over and above!
Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing.
December 2, 2013