Rated 5 out of 5 by fisherbeer This hotel is perfectly located!
My wife and I visited NYC for my son's graduation from medical school. We also planned to do some shopping, take in some Broadway shows and enjoy great dining.
The Sheraton NY Times Square Hotel was perfectly situated. Close to the graduation at Lincoln Center, close to great shopping and dining and close to Broadway. We have stayed here during several trips and as usual, the hotel met all or needs and expectations.
June 3, 2013
Rated 5 out of 5 by DMac1970 What a wonderful NYC experience
The folks at the Sheraton on 7th Avenue could not have been more accommodating. When I explained to the front desk staff that I was trying to mix business with a little bit of pleasure, they went OVER AND ABOVE to make sure my 2-day stay with them far exceeded my exceeded my expectations. I will definitely stay there again (hopefully soon).
October 23, 2013
Rated 2 out of 5 by MFP123 Mildew room
It was a great location. The rooms are small but that is to be expected because of the location. There was scaffolding all around the building. My husband started wheezing every time we went to our room. It finally hit me the last day of our stay that there was a mold/mildew smell as you entered our room. The beds were dreadfully uncomfortable. Not sure why we did not get a sweet sleeper. I think we were on granite.
April 22, 2013
Rated 4 out of 5 by Matt77 Great Location, Renovated Rooms!
The rooms at this hotel have been renovated, The price seems to be right. The location is close to Times Square and Central Park. Unfortunately, as a Platinum SPG member, I did not get an upgrade at this hotel. But I was so pleasantly surprised by the quality of the rooms at this hotel, it was fine. I had stayed at this hotel many years ago before the renovation and it has completely changed. Great Job - Sheraton!
June 25, 2012
Rated 3 out of 5 by Goodshepherd121 Location/Frustration
Close to everything...outside looked like war zone due to construction scaffolding (no one alerted us when booking)...Room was supposed to be on "Club Floor"...paid extra..no one told us there were 3 "club floors" with no security..other than into actual mini Club Room.....which was always over-crowded. Our King size bed room was way too small but comfortable. Great staff made up for almost all inconveniences.
June 20, 2013
Rated 5 out of 5 by Bigapple13 Staff went over and above!
Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing.
December 2, 2013
Rated 4 out of 5 by Natalie123 I love this hotel
After reading the yelp reviews I was a little bit hesitant on staying here, but I got it for a good price so I couldn't complain. Debbie checked me in and when I say she was amazing I really mean it. She was more than helpful, extremely friendly and very understanding, her customer service skills were far above average. The rooms were very clean and the bellman was also very nice. Great location. Love this hotel
December 19, 2012
Rated 5 out of 5 by KtownGuy Fantastic Hotel, please read why
1. Reservation: easy, on line, best rates through SPG site.
2. Check in: fast, friendly, great info re. subway and restaurants
3. Room: Club floor, large for NYC, clean, quiet. location perfect.
4. Club Lounge: every breakfast (yogurt, cereal, bagel, coffee) and dinner (cheese, humus, vegetables) in the lounge. Great staff, esp. Mohammed from Queen's NY. Free coffee, capuccino, bananas 24 h. Thanks, will be back
November 28, 2012
Rated 3 out of 5 by RR10 Better first stay
Although our stay was comfortable the first experience staying at this location was better. Some of the advertised amenities were not available as promised at the time of booking and the bathroom was not as clean and had an odor. My schedule was such a busy one so I didn't have time to complain, but for the price I just expected better. The location was perfect and the breakfast in the market was great as usual.
July 11, 2012
Rated 3 out of 5 by Piper Great Bell Captain Desk
Choose this hotel for one week stay because of the location and comfort of the Starwood beds. We shipped many parcels ordered on line for our kid's university. The Bell Captain Desk was very efficient and beds were comfortable. The location was great. But the cleaning of the room was below standard. One cleaner was good but other did not bother to vacum the floor at all and toilet was broken; never stop running.
September 5, 2012
Rated 4 out of 5 by lexxiCon Not Always the most helpful
Loved the location...
Felt like at this price, in room wireless should be free...
not very helpful at desk and rude at times
did not appreciate the messages from the front desk to come down and check on our bill (why not wait until check-out )
Should offer coffee in the lobby or some type of happy hour for guests for appreciation ...we did pay premium prices
Bell captains and outside employees were very helpful.
October 9, 2012
Rated 5 out of 5 by Perk64 Great hotel ! Wonderful city !
Four of my gal pals occupied one room and believe it or not we are still friends and speaking to each other. It was tight, but not impossible. Your housekeeping staff made sure we had enough towels etc. and took good care of our needs.
Debbie and Robert at the front desk were cordial and helpful setting us up and checking us out. Robert did a fine job of splitting our bill 4 ways and we are grateful. Thanks!!!
August 4, 2012
Rated 5 out of 5 by Jayu Great location
We stayed for four nights right after the snow fall in November. The location is great for theater, shopping and central park. The excellent dining in H***'s kitchen is also in walking distance. ( the real name was deemed inappropriate by the site!)The subway station is right next to the hotel.The staff was very helpful. We did not use the dining facility.
Overall we enjoyed the stay and will definatly return.
November 17, 2012
Rated 4 out of 5 by TonyC A very busy hotel in NYC
The timing of our stay was the week-end when Madison Sq Gardened had a fight night so the hotel was packed.
The first nights stay was in an "old cold room in need of renovation" which was not what we expected for a Gold SPG guest, even on redemption points. We did get an upgrade to a nice room thereafter, what a difference!
Special thanks must go to Tilla for making each breakfast something to look forward to.
December 12, 2011
Rated 5 out of 5 by JandH 1st rate
Great location, though a very busy property because of the size. Had one problem regarding laundry not being returned, which the duty manager went out of his way to address. Newly renovated rooms and suites are great. Only drawback are fridges which cannot be used for storing your own stuff. Lounge has great views, boring food, far too much ambient noise from competing TVs, a/c, etc. Excellent internet speed.
November 27, 2012
Rated 5 out of 5 by OSCMarc Awesome Stay
Right from the word GO, I was greeted with respect at the front door after being dropped off by my limo. Bellman were busy but stopped to help me right away. Front Desk - Gold counter were quick to greet and checked me in immediately. Spoke to Housekeeping about a few extra little things and no questions were asked just a yes we will do that for you sir. The whole team that I had interaction with were great.
November 14, 2012
Rated 2 out of 5 by DG66 Not My Best Visit
I"ve stayed at this Sherton for business numerous times in the past and have always been satisfied. However, my last visit was not up to snuff. My room was on the 50th floor and the walls were paper thin. I could hear every word of phone conversations, every cough, and even the sniffles. On top of that, the cable TV did not work properly and I had to resort to my computer to watch the NCAA basketball finals.
April 6, 2012
Rated 5 out of 5 by FeeFeeB Ladies Weekend trip-Perfect location
We were in town for a broadway play. This hotel is in the ideal location. We were walking distance to everything we wanted to see and do! The only use of public transportation was to and from the airport. The hotel took care of our ride back to the airport which was great. The rooms were nice. Despite being extremely busy, each guest was treated like they errrr the only guest. Great hotel!
August 26, 2013
Rated 4 out of 5 by Johnnybegood51 May 2012 stay
Nice room, excellent location. Two small comments. 1) My bill was wrong ( I was overcharged) and I spent about 45 minutes in line and then at the front desk getting it corrected. 2) When I checked in I was offered a 4PM check out as a Gold member but when I called down to request it the next day I was told 1PM was the latest I could check out. Despite these two comments, I would definitely stay there again.
May 19, 2012
Rated 4 out of 5 by russelh Great Stay
My wife and I just returned from a four night stay in New York, and the Sheraton was ideally located near Times Square and all the theater we went to see. The hotel staff was perfectly helpful and friendly, and the room was clean and comfortable. There were three minor issues with the room that kept this from getting a five star rating: 1) the dead bolt on the door did not work, 2) the shower did not have strong enough water pressure even when trying the various settings on the showerhead. and 3) the room temperature did not appear to be adjustable... We wanted the room to be around 73 degrees, but no matter how high we set the thermostat temperature or fan, the room temperature stayed at 70 or 71 degrees. None of these issues made our stay unpleasant and weren't worth complaining about during our stay; and we will definitely consider staying at the Sheraton again on our next visit to New York.
August 20, 2013
Rated 5 out of 5 by Syazana249 Great Hotel
Hotel is close to times square. Walking distance to alot of places. Food availability is amazing. Subway is just outside the hotel.
Nothing to complain about except the fact that my room was quite a distance from the elevator.
Should have provided free wifi in the room and breakfast considering the amount that was paid. I paid lesser in another hotel and it comes with both breakfast and free in-room wifi.
April 17, 2013
Rated 5 out of 5 by Bond022 Great location
This was my first trip to New York and I was more than satisfied with my accomodations. The staff were friendly and knowledgeable and the guest room was clean and comfortable. The location of the hotel is perfect for tourists - a close walk to Times Square, Rockefeller Center, Central Park and subway stations. I would recommend this hotel and I look forward to staying at the Sheraton again.
August 18, 2013
Rated 5 out of 5 by mdd5 great hotel
the hotel was perfect. everyone we encountered was very helpful
December 2, 2013
Rated 5 out of 5 by Girlsgetaway2 Thanks !!
I would like to THANK the staff at the Sheraton New York . They made Us feel safe and looked after during Hurricane Sandy . Being stranded a couple extra days in New York, we were blessed to be at this hotel . They did everything to make our stay comfortable and gave us reassurance we had a place to stay until we could go home to Canada. Thank you for your EXCELLENT service , it was greatly appreciated !
November 7, 2012
Rated 3 out of 5 by Janeway "Guest Services" could use some training!
The hotel was nice, the room was ok. The room staff (maids) were great. They went out of their way to make us comfortable and they were VERY friendly. Called the front desk about LOTs of hallway noise, they sent me to guest services. The response? "what do you want me to do about it?" Get these folks some training!
Or fire the rude ones! (12/23/12 @ 3:00 am in the morning-That person should be fired!)
January 2, 2013
Rated 2 out of 5 by ontheroadjohnny Better Starwood Properties in NYC
Over 140 SPG nights logged last year and several stays at this property. The location for midtown is convenient. Keep in mind this is a true tourist hotel so be prepared if you are a business traveler. The lobby is always packed and expect longer than normal lines at check-in which may be one of the reasons the front desk staff is not as friendly as most SPG properties.. The gym is a true full size gym with lots of free weights and machines. Rooms have been recently remodeled. They are nice but much smaller than other SPG properties in midtown. The walls and doors have little soundproofing so expect to hear every conversation in the hallways. Big SPG lounge that is swarming with tourist in the morning. The food is comparable to most SPG Sheraton properties. If you are a business traveler or higher level SPG member that likes attention to detail, look at other SPG properties in midtown.
January 22, 2013
Rated 5 out of 5 by vhcstr Perfect Location
Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay!
November 19, 2013
Rated 3 out of 5 by Sbplat Good, clean hotel with an excellent fitness center but WiFi is terrible
Overall, a good hotel at a good location. The club lounge was good and the fitness center was excellent. My only two concerns with the stay
1. Wifi was very spotty and kept disconnecting even though the signal itself was strong
2. Room service took away the floor mat in the bathroom on day 1 and did not replace for the next 3 days. I would have expected a better service for an SPG platinum member.
May 24, 2012
Rated 5 out of 5 by Gmoney13 Renovations are great!
We reserved 2 rooms for a trip to NY for my wife's parents who had never been to NY. First implressions can be critical and they just loved the hotel! The newly renovated rooms were first rate and while there were signs of renovations to the exterior of the hotel, the inside areas especially near our rooms were very quiet. I sometime have business in the area and will definitely stay there again!
April 13, 2012
Rated 2 out of 5 by Florin Top location, but rather disappointing updates
I stayed for one night in room 2402 and late into the night the neighboring room had a sort of gathering of people - i could hear everything they were saying through the badly isolated door separating the rooms - a feature from old times that has not been properly fixed. Otherwise, hotel is located in a great area, close to Times Square and Central Park and the internet connection was excellent.
April 2, 2013