Rated 4 out of 5 by coast2coastpaul Hotel needs check-in help
Everything was more than satisfactory, including staff responsiveness to a room change request. BUT the checkin process was slow, and under staffed on a busy Saturday there were only 2 checkin staff for many people
May 20, 2014
Rated 5 out of 5 by Perk64 Great hotel ! Wonderful city !
Four of my gal pals occupied one room and believe it or not we are still friends and speaking to each other. It was tight, but not impossible. Your housekeeping staff made sure we had enough towels etc. and took good care of our needs.
Debbie and Robert at the front desk were cordial and helpful setting us up and checking us out. Robert did a fine job of splitting our bill 4 ways and we are grateful. Thanks!!!
August 4, 2012
Rated 5 out of 5 by Miguelin A great hotel to stay in NYC
Excellent features with great service.
June 4, 2014
Rated 5 out of 5 by Aleksandrov1190 Great hotel, great staff at a great location !
Arrived earlier then the check in time , but thanks to the friendly front desk staff , and also the housekeeping, we were able to "check in" in a very clean and comfortable room. Had an amazing 4 day stay and will be back ! Have to say a big thank you to Joy , front desk employee - very friendly, understandable, knowledgeable and nice lady ! Thanks Joy, you are the best !
March 26, 2014
Rated 4 out of 5 by MCN1107 everything was fine except for shades in room
I stay at this hotel very often and notice that in a lot of the rooms, the black out shades show a lot of wear and tear and don't work very well. In this room, it was worse in that there was no cord or way to pull them down, and so the room was lit all night with the lights from the buildings across the street. maybe because it was a accessible room, there was a switch somewhere that i couldn't find.
January 30, 2014
Rated 3 out of 5 by Goodshepherd121 Location/Frustration
Close to everything...outside looked like war zone due to construction scaffolding (no one alerted us when booking)...Room was supposed to be on "Club Floor"...paid extra..no one told us there were 3 "club floors" with no security..other than into actual mini Club Room.....which was always over-crowded. Our King size bed room was way too small but comfortable. Great staff made up for almost all inconveniences.
June 20, 2013
Rated 4 out of 5 by TonyC A very busy hotel in NYC
The timing of our stay was the week-end when Madison Sq Gardened had a fight night so the hotel was packed.
The first nights stay was in an "old cold room in need of renovation" which was not what we expected for a Gold SPG guest, even on redemption points. We did get an upgrade to a nice room thereafter, what a difference!
Special thanks must go to Tilla for making each breakfast something to look forward to.
December 12, 2011
Rated 5 out of 5 by Jayu Great location
We stayed for four nights right after the snow fall in November. The location is great for theater, shopping and central park. The excellent dining in H***'s kitchen is also in walking distance. ( the real name was deemed inappropriate by the site!)The subway station is right next to the hotel.The staff was very helpful. We did not use the dining facility.
Overall we enjoyed the stay and will definatly return.
November 17, 2012
Rated 2 out of 5 by LA1997 I was not a happy camper!
We I arrived and our room was not ready and my children and I did not get in our room until after 10PM. Also when we finally got our room keys and went to the room it was in the process of being cleaned. My children and I was so upset and tired from our flight we did not get settled in our room until 12 midnight.
April 28, 2014
Rated 5 out of 5 by JandH 1st rate
Great location, though a very busy property because of the size. Had one problem regarding laundry not being returned, which the duty manager went out of his way to address. Newly renovated rooms and suites are great. Only drawback are fridges which cannot be used for storing your own stuff. Lounge has great views, boring food, far too much ambient noise from competing TVs, a/c, etc. Excellent internet speed.
November 27, 2012
Rated 1 out of 5 by brently55 This hotel is awful
Everything about my stay was bad. The front desk was clueless, they assigned me a room that hadn't been cleaned, the room I did end up getting was filthy and in disrepair. Breakfast was not up to par.
May 21, 2014
Rated 2 out of 5 by DG66 Not My Best Visit
I"ve stayed at this Sherton for business numerous times in the past and have always been satisfied. However, my last visit was not up to snuff. My room was on the 50th floor and the walls were paper thin. I could hear every word of phone conversations, every cough, and even the sniffles. On top of that, the cable TV did not work properly and I had to resort to my computer to watch the NCAA basketball finals.
April 6, 2012
Rated 5 out of 5 by OSCMarc Awesome Stay
Right from the word GO, I was greeted with respect at the front door after being dropped off by my limo. Bellman were busy but stopped to help me right away. Front Desk - Gold counter were quick to greet and checked me in immediately. Spoke to Housekeeping about a few extra little things and no questions were asked just a yes we will do that for you sir. The whole team that I had interaction with were great.
November 14, 2012
Rated 5 out of 5 by pjp2 Sharon Gilsenan
Sharon Gilsenan is one of the main reasons I come to the Sheraton . Personal service and accountability have always been consistent . She is a keeper .
May 26, 2014
Rated 4 out of 5 by Johnnybegood51 May 2012 stay
Nice room, excellent location. Two small comments. 1) My bill was wrong ( I was overcharged) and I spent about 45 minutes in line and then at the front desk getting it corrected. 2) When I checked in I was offered a 4PM check out as a Gold member but when I called down to request it the next day I was told 1PM was the latest I could check out. Despite these two comments, I would definitely stay there again.
May 19, 2012
Rated 5 out of 5 by Vero797 I loved everything
people are very nice there
June 3, 2014
Rated 5 out of 5 by Syazana249 Great Hotel
Hotel is close to times square. Walking distance to alot of places. Food availability is amazing. Subway is just outside the hotel.
Nothing to complain about except the fact that my room was quite a distance from the elevator.
Should have provided free wifi in the room and breakfast considering the amount that was paid. I paid lesser in another hotel and it comes with both breakfast and free in-room wifi.
April 17, 2013
Rated 5 out of 5 by Girlsgetaway2 Thanks !!
I would like to THANK the staff at the Sheraton New York . They made Us feel safe and looked after during Hurricane Sandy . Being stranded a couple extra days in New York, we were blessed to be at this hotel . They did everything to make our stay comfortable and gave us reassurance we had a place to stay until we could go home to Canada. Thank you for your EXCELLENT service , it was greatly appreciated !
November 7, 2012
Rated 4 out of 5 by Au98 convenience to everywhere
If you can walk , you can use this as a base for your Big Apple Adventure.
food, shopping, theatre, indulging,
May 27, 2014
Rated 3 out of 5 by SAS2325 Great location, but not comfortable
Be aware that this facility is a MAJOR tourist location. People were literally coming in in busloads. One day two came at the same time and there were so many people in line to check in that I couldn't even get through the main door.
Updating shows. New furniture, new finishings, even new carpet. But there must have been just a piece of paper separating my windows from the rooms on either side. Conversations were clearly audible. Person across the hall had a conversation with Germany and I swear it sounded like she was standing inside my door instead of her own. Could hardly walk through the lobby much less get to the bar for a drink or food. Restaurant seemed pricey and unappealing. Perhaps the Club level is better, but being a long time Gold member with SPG wasn't enough to get me an upgrade to find out. Told my clients that if I come back I will be staying elsewhere and recommended they send other people elsewhere as well. By far the worst "Sheraton" experience I have ever had!
April 27, 2014
Rated 5 out of 5 by JMC2013 it is in a great location
location is great but we usually have a t least 3 people stay in a room and the full size beds just aren't quite comfortable enough for two. Queen size beds would be great. .
May 22, 2014
Rated 1 out of 5 by bahavoc Terrible
No Hot Water on a Monday Morning from 6am-730am. Late wake-up call. My room had a foul smell. Thank goodness I only had to stay one night. Terrible experience all around. Really disappointed.
May 20, 2014
Rated 5 out of 5 by NewyShervisit Hotel review Sheraton Times square
Excellent stay , convenient to all events.
However I stored my luggage and I believe they went through my briefcase with a fine tooth comb. So please lock your luggage
or some thing could be stolen.
May 19, 2014
Rated 3 out of 5 by Janeway "Guest Services" could use some training!
The hotel was nice, the room was ok. The room staff (maids) were great. They went out of their way to make us comfortable and they were VERY friendly. Called the front desk about LOTs of hallway noise, they sent me to guest services. The response? "what do you want me to do about it?" Get these folks some training!
Or fire the rude ones! (12/23/12 @ 3:00 am in the morning-That person should be fired!)
January 2, 2013
Rated 4 out of 5 by BRLauren Overall Pretty Great
The staff was helpful and accommodating. I'm not sure why my mini bar and snack drawer were both locked, but it took several requests for me to access a bottle of water. The room was clean and comfortable, a good rate for a room in NYC.
May 13, 2014
Rated 5 out of 5 by treb2014 Hotel is excellent!
great overall hotel and location.
my only wish would be a better tub in the room to soak in, besides that the room was fantastic
May 26, 2014
Rated 2 out of 5 by ontheroadjohnny Better Starwood Properties in NYC
Over 140 SPG nights logged last year and several stays at this property. The location for midtown is convenient. Keep in mind this is a true tourist hotel so be prepared if you are a business traveler. The lobby is always packed and expect longer than normal lines at check-in which may be one of the reasons the front desk staff is not as friendly as most SPG properties.. The gym is a true full size gym with lots of free weights and machines. Rooms have been recently remodeled. They are nice but much smaller than other SPG properties in midtown. The walls and doors have little soundproofing so expect to hear every conversation in the hallways. Big SPG lounge that is swarming with tourist in the morning. The food is comparable to most SPG Sheraton properties. If you are a business traveler or higher level SPG member that likes attention to detail, look at other SPG properties in midtown.
January 22, 2013
Rated 5 out of 5 by DMac1970 Don Macaulay
Outstanding service and really nice hotel. I try to book this place every time I travel to new york (I go there a lot for business!). Not only is it centrally located, but it is a beautifully appointed hotel. Kuddos to the entire staff.
May 12, 2014
Rated 2 out of 5 by NYvisitor2014 Not Impressed
We arrived ~9 pm from Europe and were told that our rooms will be ready within 30 min. At 11:50 pm we got our room. There were many other guests in the same situation as us. As Gold members, we would have expected the hotel to expedite our room and/or make other accommodations for us in SPGs multitude of hotels in Manhattan. We were told that they did not have the time to do so and we should call SPG directly. I called SPG and they were not interested in re-locating us to 2 hotels in Manhattan that had availability. We were finally given a room, which was not an upgraded room, as expected and it was not even what we had reserved. We had reserved a king bed room. We called the front desk and they were arguing saying we had a queen reserved and they upgraded us to king. Until we read them the room reservation details from the reservation details. Finally, after getting into the room, the wifi service is awful. It continually drops the device and one needs to re-login.
April 19, 2014
Rated 4 out of 5 by Janelle56 Excellent customer service
My first time staying at Sheraton Times Square; great experience. I will recommend hotel to colleagues, friends, & family.
May 26, 2014