Rated 4 out of 5 by Pule43 Hotel is well located
The practical location of the hotel is good for meetings in Mid-Town.
March 27, 2014
Rated 3 out of 5 by Annie4168 Uncomfortable beds
Although the room was nice and the reception staff very friendly, we had the worse nice sleep we've ever had in a hotel. The beds were soft and lumpy in areas and made it very difficult to sleep.
April 6, 2013
Rated 4 out of 5 by Hetak8 Great update to this convenient hotel
I used to stay in this hotel every week for 3 months as a consultant back in 2006. The updates are fantastic. Looks like a completely different hotel and the rooms are much nicer. thanks!
December 4, 2013
Rated 4 out of 5 by Sbaroi Excellent location
Location is excellent, room was ok, the staff was helpful. But I was surprised to see that you have to pay for internet in your room even in 2013 where wi-fi is pretty much free everywhere else.
May 30, 2013
Rated 5 out of 5 by Doobie Mr WCR
Excellent room and service. Room needs more electrical plugs for devices.
March 25, 2014
Rated 3 out of 5 by bellabop tough times
The first room I was assigned had a guest in it occupying the room. Very embarrassing walking in on someone. A large empty bottle of vodka was under the curtains and was not removed for 2 days.
August 3, 2013
Rated 5 out of 5 by Selena BEST HOTEL IN MANHATTAN
Great experience!!! The hotel has a very good location, we did not missed anything in Times Square, the Theater, the shopping, and the amability of the hotel personnel, we all had a great time.
October 25, 2012
Rated 5 out of 5 by vhcstr Perfect Location
Great location and staff. Easy to get from the hotel to pretty much anything on the island. My 34th floor room was clean, quiet and comfortable. Already looking into booking my next stay!
November 19, 2013
Rated 4 out of 5 by Art68 Would Return
Overall this is a good property. The lobby area can get a little crowded. Staff is generally pleasant. Expect to spend a bit of time waiting for the elevators from morning until early evening.
June 16, 2013
Rated 4 out of 5 by Doug Location
Perfect location for what I needed (business). Room was well appointed and clean. My only gripe was that the TV control didn't seem to work. I did not call for help as I stayed only one night.
May 8, 2013
Rated 3 out of 5 by beasleykate Would Not Stay Here Again
For the price paid per night, I was extremely displeased with the hotel amenities and customer service provided by this hotel. I have never had this poor of an experience with a hotel of this caliber. It took 3 calls down to room service (and an hour of my time) to get a menu brought to my room because one was not left in there. I also think it is a dis-service to customers to charge $10/day to utilize the fitness facility. Exercise in and of itself is already a barrier for many people so it is not in the best interest of your customers to create another barrier to exercise. I believe it is also the responsibility of the hotel staff to ensure ALL paying customers are having an enjoyable experience and to monitor for any situations that would cause an unpleasant experience. We had individuals on our hallway who were using recreational drugs (i.e. pot) and it smelled up the entire hallway. There was also a person 2 doors who thought it would be ok to loudly practice his/her trumpet playing. Overall, it was not an enjoyable experience (especially compared to other very nice hotels I have stayed at).
The only good experience we had was with one of the receptionists who upgraded our room to a king size bed and added "free" wifi to our stay.
April 1, 2014
Rated 5 out of 5 by Nat66 Good value for money
Great Location, friendly staff, nice premises. However no bar fridge available for personal use - mini bar extremely expensive eg. $7.50 for a bottle of water and a very busy Foyer and lifts.
December 19, 2012
Rated 4 out of 5 by BenFromParis This hotel has a great location and a good comfort for NYC
I recommend this hotel to anyone who wants to explore NYC in great conditions especially for a short stay. The location is perfect 5 minutes from Times Square and 4 minutes from Central Park.
April 9, 2013
Rated 4 out of 5 by Mich51 NY comments
Beds are somewhat small and too firm. Not really comfortable. Hotel should look into having staff more frequently tour the hotel to pick up completed room service orders and empty glassware.
September 3, 2013
Rated 3 out of 5 by apap Not sure I would go back
The bed was uncomefortable. I felt they did not check the room before I entered. It was clean, but the toilet did not flush, and the TV would not turn on.
One of the receptionists was rude.
January 16, 2013
Rated 5 out of 5 by erin0484 Great Location, nice hotel
Visited NYC for Christmas. GREAT location. Walking distance to Time square, David Letterman, Radio City Music Hall. Nice rooms, Staff was very helpful and friendly! Would gladly visit again.
February 14, 2013
Rated 5 out of 5 by 96mags This hotel is in a great location
We were within walking distance of everything. Rockefeller Center, Central Park, Times Square, 5th Ave and the Theaters! The hotel is very clean and the staff was very polite and helpful.
October 22, 2013
Rated 5 out of 5 by Julss Loved the Sheraton Times Square
I loved everything about the hotel. It was clean, the staff professional & great location. I will stay there every time I'm in New York. Oh, and not to forget the best bed linens anywhere.
August 2, 2013
Rated 4 out of 5 by Traci47 Great Location and Family Friendly
The hotel was minutes away from the middle of Times Square which made it a great and convenient location for New Year's Eve!
Family friendly and overall a good expereience.
January 3, 2014
Rated 5 out of 5 by aecon Great hotel!!
Enjoyed my stay at this hotel this past weekend. Could not have asked for anything more. The hotel was close enough to Times Square but away from the noise. Also close to the subway lines.
October 3, 2012
Rated 5 out of 5 by Steve332 Hotel is centrally located
Just got back from our first visit to NYC. My wive and I will definitely be back. From the day we checked in to the day we left all staff met our expectations, especially Jade at check in.
December 7, 2012
Rated 4 out of 5 by Kevin Great environment
This hotel has a clean lively environment. My only recommendation is to have more food at the SPG club in the evening other than veges, cheese and crackers. Some hot dishes would be good.
February 22, 2013
Rated 4 out of 5 by Harsh21 Room service Delay
Had to wait for 1.5 hrs to get a wine bottle opener. Required two calls to room service. Also, the person was not apologetic for the delay
February 17, 2014
Rated 4 out of 5 by Dudu acustics
Dear Sirs / Madams
the acoustics might be a problem
Some regular noise from next room or next door sound's clear. this refer to shutting doors, flushing water ETC - not to talking
December 9, 2012
Rated 1 out of 5 by Dan122 Unclean bathroom
Hairs on toilet on check in
Bloody tissue in waste basket.
Front desk too busy to pick up.
Manager on duty never picked up phone either.
Considering a tripadvisor posting.
December 23, 2013
Rated 5 out of 5 by dardar This hotel is in great location
This hotel's location makes your NYC trip easy to navigate. Subway is at the corner, walking distances to great things are close, nice restaurants close by, just a wonderful experience.
September 15, 2012
Rated 4 out of 5 by 123abc Great locaction, OK Services
The lack of free wireless is a big negative. The room was fine but small. Someone should refresh the pained shelves in the closet as they looks like they have been used to store bricks.
January 24, 2013
Rated 4 out of 5 by Veronica This hotel has excellent location
Love the location of the hotel. Staff were exceptional. Disappointed in a lack of restaurant choice in the hotel. Prefer having a choice of inhouse restaurants during inclimate weather.
April 13, 2013
Rated 4 out of 5 by VickyQ This hotel is in a great location
The hotel location made it easy to navigate N.Y. the rooms were a little small but maybe that is the way of N.Y. The bed was comfortable and the room was clean. I would stay here again.
April 29, 2013
Rated 5 out of 5 by Stillerbar Good PLace to stay in the heart of the action
We picked the hotel because of it's loctaion. Of course that didn't disappoint but neither did the room or staff. We definately would consider staying here again if we get back to NYC.
June 10, 2013