Rated 4 out of 5 by jsimpy02 Great location and room
overall was a great experience, hotel was a bit crowded when I first arrived but room was clean and bed was comfortable. I would stay at this hotel again.
July 27, 2012
Rated 3 out of 5 by Jackie71 Great location
Rooms are on the smaller size. We had two full size beds in our room and they were small for two adults. The room for two adults and 2 children was tight.
April 23, 2012
Rated 5 out of 5 by RickAmity spg new broadway nyc
Excellent .The staff went out of thier way to accommadate my family. They gave us a superior room and a lot of help with our stay in NYC. Loved it.
January 27, 2014
Rated 4 out of 5 by Rebba conference stay
Great hotel. Crowded of course, but that's NYC. Not much floor space but that's also NYC. Has everything needed to support a juiced up experience in NYC.
August 15, 2013
Rated 4 out of 5 by RfromCharlotte Good but not great
The hotel was very nice, conveniently located etc. It bothered me that there was mold on the tile around the bath tub. Also the tub did not drain easily.
August 14, 2013
Rated 5 out of 5 Great customer service and location always!
You can't go wrong with this hotel! The staff is very kind and professional and the location is fantastic in midtown a couple of blocks from Times Square
November 1, 2012
Rated 4 out of 5 by EvanI Club lounge is always nice here
Rooms are small but well kept and the club lounge is smaller than it was a few years ago but still nice. I like the marble in the bathrooms.
A fair room.
June 17, 2012
Rated 4 out of 5 by NPCH My experience
In general is a good hotel, consider the location and rate. The only compain I have is the club lounge where drinks are chargable, which is very strange.
August 12, 2012
Rated 5 out of 5 by tonyg54 this hotel has a great location.
this hotel has a great location in new york. its kept very clean . the line for check in was very long and the room size was very small for the price.
December 23, 2013
Rated 5 out of 5 by BN2014 hotel meets the needs of visiting NYC theatres museums and Art events
Great location, steps off Times Square with easy access to subways. Secure outside environment without unwanted pedestrian congestion.
March 13, 2014
Rated 4 out of 5 by stephen837 Cash advance
I sought a $200 cash advance on my Starwood card from front desk and was sent off to an ATM machine. I think this was an unnecessary affront, thank you.
September 16, 2012
Rated 5 out of 5 by Tsao Alex Fish is excellent
Both Manager Alex Fish and front desk Cynthia Munoz are professional and providing excellent services.
April 21, 2014
Rated 5 out of 5 by MS00 Great time at Sheraton NYC
Rebecca was awesome and found me a room that suited our needs.
Perhaps you can make sure the lights for "Sheraton" on the North side all light up.
December 30, 2013
Rated 2 out of 5 by Adisak Below 4 to 5 star hotel standard
- Front staffs are lack of service mindset.
- Not enough staffs to accommodate guest.
- Facility is too obsolete and need improvement or refurbishment
May 9, 2012
Rated 5 out of 5 by Henry75 Business Stay
The Sheraton New York was outstanding. I enjoyed my stay. The staff was friendly and accommodating and the rooms were extremely clean and comfortable.
April 26, 2013
Rated 5 out of 5 by wtljr5 Great Location
Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area.
October 23, 2013
Rated 5 out of 5 by Denny70 Great place to stay for a meeting in Midtown
Came from out of town to a meeting in Midtown Manhattan. The accommodations were nicely appointed, the food was excellent, and the staff was great.
December 16, 2013
Rated 5 out of 5 by StanMich Dr.
GreatLocation and personel
May 26, 2014
Rated 2 out of 5 by Furbie NYC Sheraton
Too much confusion at front desk ..changing room was virtually impossible . No safe boxes at front desk was a deal breaker.
March 26, 2014
Rated 3 out of 5 by Andy58 The hotel has good features but some staffs did service in unpleasant manner
I am happy with Sheraton room but I had unpleasant moment with staff in baggage storage area. He treats his customer in angry mood. He is not polite.
June 6, 2012
Rated 4 out of 5 by BizTraveler Great location
The hotel is ideally situated in midtown NY, walking distance to both Times Square and Columbus Circle. The hotel is clean, modern, and well staffed.
February 8, 2013
Rated 4 out of 5 by Harsh21 Room service Delay
Had to wait for 1.5 hrs to get a wine bottle opener. Required two calls to room service. Also, the person was not apologetic for the delay
February 17, 2014
Rated 4 out of 5 by LE521 Sheraton Satisfaction!
You won't be disappointed! Great location, good prices, staff, rooms... you won't want to leave!
I just wish you didn't have to pay to use the gym.
November 10, 2012
Rated 5 out of 5 by Ginicini Great customer service.
Anna checked us in and was so accommadating to store our bags . Very pleasant young lady!
April 28, 2014
Rated 5 out of 5 by OldDiver Great Location
Subway stop is a couple of blocks away so it is easy to go uptown to Lincoln Center or downtown to Broadway or further downtown to off-off-Broadway.
May 29, 2013
Rated 5 out of 5 by culturevulture Great location, very good accommodations
The staff were all very friendly and efficient.
The only thing I would change is having at least one queen bed in the room, instead of doubles.
January 10, 2014
Rated 2 out of 5 by biztravllr555 Just "ok"
Second time I have stayed there where the room smells like urine. Additionally, extremely thin walls and doors...door slams, people yelling, etc...
April 8, 2013
Rated 3 out of 5 by John26 wifi inadequate
In the meeting area (Convertion Center" I could never get on wifi, always "too many people already on." This is below standard for 2012 facilities.
October 10, 2012
Rated 5 out of 5 by Grrink absolutley perect!!
as always this property even when very busy always performs to perfection. Special thank you to Brittany for always making sure my stay is perfect
August 16, 2013
Rated 4 out of 5 by erghammer quick business trip
The continental breakfast in the club lounge is a nice perk, if you can get it. It's much easier than shlepping out onto the street for something.
December 15, 2012