Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2266 reviewers.
Rated 2 out of 5 by There are better options I was in New York for five nights for a conference at the Sheraton Times Square so it made sense for me to get my room in the same facility. After five nights of terrible sleep, I will not be returning. To keep things simple, I will just highlight some key issues. Everything not mentioned here was fine. SPG Recognition: I am an SPG Gold member, as I travel quite a bit. I booked my room two months in advance, requesting a high floor and a quiet room. Out of the 50 floors available, I was placed on the 10th floor, directly in front of the ice machine and elevators. I spent five nights hearing intoxicated teenagers get ice and large groups of people get on and off the elevators. The 40 floors above me were entirely booked two months in advance? Obviously no room upgrade was available, but I would at least expect such easy requests to be honored. The check-in was also very unsatisfactory, with one person at the SPG Gold/Platinum desk and multiple at the standard check-in desk. Unfortunately, if you happen to be SPG Gold or Platinum, the standard check-in staff will not assist you - they just keep calling regular guests, while you wait in line for your single assigned staff member to check you in. It defeats the entire purpose of priority check-in. Bedding/Sleep Quality: Typically I do not comment on the bed, as it is very subjective. However, in this case, I will say that this bed had clearly reached the end of its useful life. It caved in towards the middle and was extremely uncomfortable. This alone is enough to ruin a hotel for me. Internet: Internet is included in the price, and I suppose the logic is that if they give it to you for free, you shouldn't complain. The problem is, I would much rather pay for it (or receive it as my SPG gift) and actually have a useful service than receive what they offered for free. It was just enough to open e-mails if I was lucky. Good luck trying to check facebook - the internet simply cannot handle loading pictures. I tried a brand new Sony Vaio laptop, an iPad, a Blackberry Q10 and an iPhone - and all of these devices normally work perfectly. I normally have great experiences with Starwood properties (hence my regular stays there), but this appears to be an exception to the norm. If you need to be in Times Square and must go Starwood, pay the premium and go to the Westin Times Square (as I have done in the past - a truly fantastic property) - or look for something entirely different. August 26, 2014
Rated 5 out of 5 by My home When I stay in this hotel I feel im home, the stuff friendly, kind, I love them all, , Thanks......Thanks August 22, 2013
Rated 5 out of 5 by The hotl is Great The hotel location, features and the new decoration make this hotel very comfortable and I feel like home August 18, 2013
Rated 2 out of 5 by 5 star but 2 star service club lounge, over crowded, no control, screaming kids. asked 3 times to get room cleaned, never happened. June 28, 2012
Rated 5 out of 5 by Very Big hotel Big hotels in big cities are hard to up keep but the recent remodel shows that Sheraton is up to the task February 11, 2013
Rated 5 out of 5 by Great Hotel The Club Lounge was well stocked. VIP guest service Director was great. She made our stay very memorable. August 12, 2012
Rated 5 out of 5 by Excellent Staff This is the 2nd time my family stays at the Sheraton New York and once again we had a great experience. December 10, 2013
Rated 3 out of 5 by jody1 I know this is New York but the room is small. I was happy that we received the group rate for the trip. December 10, 2012
Rated 3 out of 5 by Small room When we arrived we found the room small and the bed appeared to be an oversized double not a full queen. December 16, 2012
Rated 4 out of 5 by Good location The location is great, the rooms are ok, but the breakfast is under the SPG hotels I had already put up. March 12, 2013
Rated 5 out of 5 by ida the hotel is excellent, good location near the time square close to central park and Rockefeller center January 9, 2013
Rated 5 out of 5 by great hotel in a great location Service was excellent, food excellent, rooms good size for New York, view was amazing good job sheraton June 26, 2012
Rated 5 out of 5 by Location , Location, Location walking distance from Times Square Subway outside door, and choces of food and entertainment every step November 19, 2012
Rated 4 out of 5 by This hotel's lobby was too crowded The lobby was always too crowded, other than this I did not encounter any problem. It was a good stay. August 6, 2013
Rated 5 out of 5 by Great location Great location! Newly renovated rooms was very comfortable. Staff were very helpful and accommodating. February 20, 2013
Rated 5 out of 5 by Fantastic long weekend away Very smart and comfortable hotel in an excellent central location ideal for sightseeing and shopping. May 14, 2013
Rated 5 out of 5 by Great stay at great price In NYC on business, secured a great rate, and was pleasantly surprised how much i enjoyed Will return March 4, 2013
Rated 4 out of 5 by fitness center You are "nickel and diming" us by charging $10 to use the finess center, especially your SPG guests December 23, 2013
Rated 5 out of 5 by NYC Hotel Show This is a great hotel and love the new rooms. Would like to sleep on the new Sheraton Suite Sleeper. December 14, 2012
Rated 5 out of 5 by Fantastic stay! The hotel is in a great location, our room was a fabulous junior suite, and the staff was excellent. March 4, 2013
Rated 5 out of 5 by The total hotel experience was great! All staff were very helpful. The room was clean and comfortable. I will definitely stay here again. September 16, 2013
Rated 2 out of 5 by the hotel rooms are too small You can shut the lights and turn off the TV without leaving your bed. That's how small the room is. October 30, 2012
Rated 5 out of 5 by The hotel has a great location! The Sheraton New York is in the perfect location. Its in Time Square but not congested. I loved it! December 3, 2012
Rated 5 out of 5 by Staff went over and above! Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing. December 2, 2013
Rated 4 out of 5 by Exceptional service/price Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease. November 18, 2013
Rated 5 out of 5 by great location the staff and rooms were excellent. for a trip to NY the location was great. keep up the good work August 6, 2012
Rated 3 out of 5 by May 4-6 Stay Only negative item was room wasn't cleaned until 3P.M even though staff was notified hours before. May 7, 2013
Rated 5 out of 5 by Great hotel and location Comfortable and clean hotel that is central to landmarks, transportation options, and restaurants. May 8, 2013
Rated 5 out of 5 by Sheraton New York Excellent location, very central to most attractions. Convenient to catching hop on hop off buses. January 12, 2013
Rated 2 out of 5 by Good Hotel in good location with missing service mind of staffs Staffs especially in front desk and concierge acted like guests. Not recommendable for next trip. July 9, 2012
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