Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2061 reviewers.
Rated 5 out of 5 by Great hotel experience We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating. May 2, 2012
Rated 5 out of 5 by Spring Break Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith. I will definitely stay there again. April 2, 2013
Rated 5 out of 5 by This hotel met all my needs, A+ for cusotmer service! I was pleasantly surprised with this hotel. It was clean, updated, great work out area and most importantly the staff was excellent. Our cleaning lady Mrs. Enriqueta Newman was the epitome of GREAT customer service!! She assisted us while we were at the hotel and took care of our requests immediately. The room was clean, it was set up efficiently and the complimentry Starbucks coffee and Earl Grey tea was a PLUS! We liked the location near Radio City Music hall which is right around the corner and Times Square which is a few blocks down the street. Easy walk to subway/train/bus transportation and/or if you prefer a cab there were tons of them. The hotel lobby and bar were quite nice. Room service was quick, approximately 30 minutes to arrive (they met the time provided to us when we ordered) and the food was excellent; we arrived late and ordered a cheesburger, Reuben, salad and Calamari ...it arrived hot not cold!! In addition, I had an opportunity to meet the manager while checking out, she was informative, professional and happily took my commendation for the associate that checked us in. He was very informative and helpful with all of our questions. He informed us of all the hotels amenities as well as recommendations for site seeing. We loved our stay at this hotel and will most definitiely return and/or recommend it to my family or friends! Good job Sheraton staff! February 25, 2014
Rated 4 out of 5 by Too many youth groups ruined my business stay This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/ young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful. July 15, 2013
Rated 2 out of 5 by Far from the best experience As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms December 12, 2011
Rated 5 out of 5 by Location, location,location While nothing was particularly flashy about this hotel, they did everything well. Walking distance to most theater activities made this a great location for us. November 26, 2013
Rated 3 out of 5 by Great location I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort! January 10, 2012
Rated 3 out of 5 by Drafty & Noisy I know this is in the heart of midtown/times square, but the room was extremely loud with outside noise. And it was extremely drafty, even with curtains closed. November 18, 2013
Rated 1 out of 5 by the reality is far from to be nice HOTEL STAFF DIDN'T INFORM ABOUT LACK OF HOT WATER AND STOP OF WARM AIR CONDITIONING. NOT CLEANED COLD ROOM. Not comfortable bath facilities. Nobody care about there guests. March 11, 2013
Rated 1 out of 5 by Dirty + Broken AC no response from staff There was BIG black stains on the tile in the bath Room in bad shape AC and TV did not work worst part was i asked 3 times for the staff to look at it and they never did November 20, 2012
Rated 4 out of 5 by Convenient Everything was as expected. Room design tasteful. Nice coffee and coffee machine. Nice location. The only odd thing was that my room was never cleaned. November 12, 2013
Rated 5 out of 5 by Great service and attention to detail My recent visit to the Sheraton turned out to be an exceptional example of hospitality that surprised me for a hotel that I stay in mainly for business trips. Prior to my arrival, I received an email from the Housekeeping Manager, Beata, inquiring about my upcoming visit, including my room preferences, time of arrival and if there was anything special about this trip to NY. I have stayed at this hotel numerous times and had not received an email like this prior to any other visit, so I was skeptical that it would do any good to respond. However, I chose to reply with details about my arrival and the fact that my 4 year old nephew would be with me on his first visit to NYC and if there was anything that could be done to make his visit special, it would be appreciated. Upon check in, it was acknowledged that I had responded to Beata’s email and the manager thanked me for taking the time to respond. It was a pleasant start to the trip to see that my room requests were also acknowledged and that my room was ready upon arrival. Upon returning to our room before dinner, we were surprised to find a number of treats left for us and a lovely, hand written note. What a treat it was and the look on my nephew’s face was priceless as he jubilantly ran around the room with his chocolate dipped strawberries, it was fantastic. I have stayed at this hotel previously and not been made to feel welcome, even as a gold level spg member, so I was hesitant to return. Not only was my perspective of this hotel completely changed, but I will now return again. Beata is an example of exceptional customer service and how just a little attention to detail can go a long way and make a difference in someone’s experience. June 24, 2014
Rated 5 out of 5 by Well Done Great location, efficient knowledgable front desk staff. Found all staff pleasant and professional. Very happy with service an the facility. Keep up the excellent work! February 11, 2013
Rated 3 out of 5 by Was expecting more from Sheraton... The bed was not as comfortable as I thought. Only stayed one night but had hard time sleeping. The sheets were rough. Not the Sheraton experience I was hopping for. November 29, 2012
Rated 2 out of 5 by club floor is a joke I already responded re my concerns about crowded club floor lounge that was not limited to club floor guests. poor system December 16, 2013
Rated 5 out of 5 by Great stay First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed. July 18, 2012
Rated 5 out of 5 by Excellent stay with great upgrade! I recently stayed for 3 nights for a quick weekend trip to New York. I chose this hotel due to its proximity to Times Square. I felt very welcome at the hotel and as a Platinum was upgraded to a Superior Room, even though they were sold out the first night. Jonathan Lomitola (Asst. Dir, Front Office) personally met me the following morning and further upgraded us by adding the adjoining parlor room for the last 2 days to make it comfortable for my wife & daughter; so it ended up being even better than a suite upgrade! He took personal interest to make us comfortable and promptly emailed us when the adjoining room had been prepared. It's service like this that makes me want to stay with Starwood, as well as make this my first choice when visiting New York. The only suggestion is that the appetizers in the club lounge are same every evening. There should be at least some variety day to day. May 11, 2014
Rated 5 out of 5 by Great hotel We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again. December 8, 2011
Rated 5 out of 5 by Staff was excellent! We were given an upgrade to the club level and that was a nice surprise! The rooms were extremely comfortable and I love the accessibility to Times Square! June 24, 2013
Rated 5 out of 5 by Shearton New York 2013 Quick check-in. All staff friendly and helpful. Location great for access to shows and great eating places. Coffee in rooms great. Beds very comfortable. February 21, 2013
Rated 5 out of 5 by ny,ny this is the only place I would stay in ny. you are in the center of everything. my wife and daughter w love this place December 3, 2013
Rated 5 out of 5 by perfect location This hotel was perfect for our theatre going needs. The concierge was extremely helpful in suggesting eating places. Will definately stay there again February 23, 2013
Rated 4 out of 5 by Club Lounge The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive. August 7, 2013
Rated 5 out of 5 by Outstanding outstanding even when the hotel is busyiest during the New Years holidays!! January 5, 2014
Rated 1 out of 5 by Bye Bye Filthy bathroom, was not cleaned despite request for housekeeping to re service the bathroom. Attempted contact to front desk manager got no result. April 4, 2013
Rated 2 out of 5 by Great location but disappointed No fridge space, storing bags at hotel costs $, no free wifi in room, no coffee jug, pool is shared with another hotel diagonally across the street. August 5, 2012
Rated 4 out of 5 by Nice stay, but Everything about our stay was good, except the check-in process. The front desk was understaffed and the wait to check in was around 20-25 minutes. October 12, 2012
Rated 5 out of 5 by Great place to stay. Great place to stay. Very clean and conveniently located. Staff were helpful, friendly and prompt when call to the room. I would stay there again. June 30, 2013
Rated 5 out of 5 by Perfect hotel close to everything I will reccommend Sheraton New York TImes Square Hotel any day, sinces the rooms are perfect, the staff friendly and the location is just perfect. March 19, 2013
Rated 1 out of 5 by Awfull Complete lack of pride, no knowledge of customer service. Change everyone , managers, bad example of hotel industry standards August 7, 2013
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