Rated 4 out of 5 by jude09 Great location!
The hotel itself was excellent. Clean spacious rooms and a great location. My only complaint was check-in, We arrived on a Saturday and the line was very long. I thnk they should have had more employees working. Everyone was very kind and apologetic though and the rest was great!
August 2, 2012
Rated 5 out of 5 by Randih Great Trip, great room, great rate!!!
I had a wonderful trip in NYC and the room was great. My only complaint, if I had to find one was the water pressure in the shower. The desk staff was helpful, the location was amazing and the beds were so comfortable after days of walking around. Would definately come back.
September 30, 2013
Rated 3 out of 5 by srthomp32 Great Location, but staff needs some help
Great location near Times Square and Central Park. However, had a couple of issues that were not handled the best, plus nothing is worse than having to tell staff members they are too loud when they are outside your door till 1am making noise.
December 23, 2013
Rated 5 out of 5 by KPR123 A fun surprise
Was in town for just one night and after striking up a conversation with the Front Desk Supervisor Shere F. and talking about our hometown of Chicago - she surprised us with a nice gift in the room!
Great service and will certainly recommend the hotel to others in the future.
September 5, 2013
Rated 4 out of 5 by JoeDBurn Holiday Visit
Very convenient hotel, but the hotel was overwhelmed by the pre-Christmas traffic. Unfortunately, the Club Lounge and the lobby were a mob scene. Everything else went fine. We would be happy to stay there again, but not during the holidays.
December 24, 2013
Rated 3 out of 5 by sicco Club Room
The size and facilities are perhaps inadequate for the size of the number of rooms and consumers who are eligible or who have upgraded themselves. Both breakfast times and evening canapes ended up with my travelling party not having any seating space and we had to return later.
December 25, 2011
Rated 5 out of 5 by Mickey1 Excellent Customer Service
We would like to share our great experience with Akada at the Sheraton New York. She went above and beyond the necessary customer service expected. She met all our needs anf than some. Because of Akada, when we return to New York, we will definitely return to Sheraton New York.
December 17, 2012
Rated 4 out of 5 by Mindy123456 Tough room experience
I say this about every Sheraton - the pillows are awful. Please get firmer fuller pillows. Room smelled like mildew. Also I understand saving water, but the shower pressure was particularly bad. I love thus hotel and have stayed here many times, this was not my best stay here.
June 17, 2013
Rated 5 out of 5 by Debbers Staff
The check in staff were excellent! Made us feel very welcome.
February 23, 2014
Rated 5 out of 5 by hannah123 Amazing location
My husband and i stayed here for 3 nights to attend a concert at Madison square garden. We loved the location and the staff was very pleasant...there was always someone available to answer a question. we would definitely stay again!!! thanks to the staff for an amazing visit.
May 17, 2013
Rated 5 out of 5 by Annie Great visit
All the employee personnel were very helpful. Especially the conciere. He not only had suggestons for places to see and eat but provided maps as well. We parked our care there and found that due to the parade that weekent the suggestions for alternate routes was invaluable.
June 12, 2013
Rated 3 out of 5 by RONDMC Room temperature
My room was very warm and the humidity was very unpleasant. I attempted to adjust the thermostat to no avail. I requested that maintenance look at the issue. Not sure if it was checked out when I not available. But the issue persisted during my entire stay and was resolved.
May 28, 2013
Rated 5 out of 5 by Bgreen3 I love this Sheraton
This Sheraton has quickly become my favorite place to stay in NYC. Not only is the location perfect but the staff goes above and beyond to be as accommodating as possible. It's a true differentiator for New York. I'd highly recommend it for business travel or family travel.
March 2, 2013
Rated 4 out of 5 by Gary29 Great Location
Shower in room #2825 did not function properly, was extremely difficult, need to be repaired. Could not have the full flow on the actual shower head, it was 50/50 (50% shower head, 50% tap). Food assortment on "Club Floor" has been drastically reduced, big disappointment.
June 21, 2013
Rated 4 out of 5 by MLMesa Excelent location, facilities are very good for the price
The hotel is great, convenient, its location is ideal for visiting the sights of Manhattan. The rooms are good enough, but a bit small when there are more than two people. Very friendly staff. I recommend it. I'll be back
January 3, 2014
Rated 5 out of 5 by Len007 Hotel Staff so helpful
A special thank you to Jade who was working on the reception desk during the big Saturday snow storm. She was instrumental in relieving the stress of whether to check out or proceed to the airport by providing us with reservation options.
December 16, 2013
Rated 2 out of 5 by ToyFair14 Poor customer service
They tried to fix my TV for 5 straight days and never did fix it.
February 21, 2014
Rated 5 out of 5 by Orangemom Great hotel in Times Square area
The hotel's location was perfect for a busy weekend in Manhattan. We enjoyed walking to Times Square, Central Park and other fun NYC landmarks. While a large convention hotel, we felt the hotel warm and welcoming. I was surprised to be charged to use the fitness center.
November 15, 2012
Rated 5 out of 5 by SusanandBob A sentimental favorite
We've stayed at this Sheraton countless times and always enjoy our visit. This short stay for Easter was certainly no exception! A short walk to Times Square, Rockefeller Center, St. Patrick's Cathedral and Central Park make this hotel one of our favorites in New York.
April 8, 2013
Rated 5 out of 5 by LenLove Very pleased with the room accomodations
Our family stay at the hotel exceeded our expectations. The room was comfortable and not as small as some quoted reviews expressed by a couple of guests. The staff was very courteous and helpful. I look forward to my next visit to New York and stay with Sheraton Hotel.
October 31, 2012
Rated 3 out of 5 by Rwn27 Just average
Room was fine. Only major issue was the toilet wouldn't stop running. A business colleague said the same thing about his room on a totally different floor. Would have changed rooms but it was first noticed at midnight and didn't feel like going through the hassle.
September 19, 2013
Rated 5 out of 5 by Pammy77 Always a great stay at the Sheraton hotels
As always a shearaton hotel which I know from experience never fails me.nice spacious rooms very clean hotels.90% of the staff are helpful.only downfall is wifi in rooms you are charged for whereas its free in the lobby's,it would be nice to have it free in the rooms.
December 28, 2012
Rated 4 out of 5 by Katharine Reasonable price and close to attractions
The thing I like about this hotel is that it is reasonably priced, close to NYC attractions in Midtown, and is clean and comfortable. I would compare it to the Midtown Hilton in terms of comfort, amenities, and accessibility... just a better price!
November 25, 2013
Rated 4 out of 5 by momdaughter awesome location
This hotel is in a great location to see all of the sights. Central Park and many other places are easily within walking distance. If a subway is needed, the station is right across the street. The room was very comfortable, and the multiple pillows were appreciated.
August 22, 2012
Rated 4 out of 5 by Satayria Friendliness and close approximity
Speedy check in and out and entire great coordination work by ground team facilitate smooth movement. Within walking capability to reach theaters, convinience store, shops and great eating outlets. Strongly recommended to first time visitor to NYC. I will be back !!
June 28, 2013
Rated 4 out of 5 by LRTG Good stay at Sheraton on 7th Ave.
Check in was easy--I was able to get into the quicker SPG line. Otherwise, it was a long line and not moving quickly. Room was fine--bathroom was basically clean, but is already showing signs of aging after the recent big renovation.
December 16, 2013
Rated 5 out of 5 by DKG4027 Top location and great staff
This hotel has a great location for visiting the sites of N.Y.C. The staff is very friendly and helpful. I wish the Starbucks was truly a Starbucks. There should have been one more chair in our room. Everything else was outstanding and I will visit this hotel again.
August 2, 2012
Rated 5 out of 5 by davekenora great location
we were on the 49th floor and still heard traffic/construction noise but I assume this is to be expected. Little confused why I had to pay set rate for checked bags while others didn't but to be fair sign was posted. Had a great stay just after Sandy and Nor easter.
November 14, 2012
Rated 2 out of 5 by BettTraveler Location is its only redeeming feature
Unbeatable location - would not return here for any other reason. Room was not ready at 2:45 - had to leave and return and stand in line yet again. (Apparently dozens or even hundreds of rooms became instantly available 15 minutes later.) Two of the four elevators going to floors up to 20 were not working day we checked in - horrendous lines and congestion in the lobby and elevator corridors. One evening I came back to my room only to find five or six housekeeping trolleys in the corridor - they were still there five hours later, with no evidence that anyone was working on servicing the rooms. I complained to Guest Services, only to get someone with an attitude. The astronomical room rate should get something better than an attitude. We were supposed to receive a daily paper, but there were all of five or six papers sitting by the elevator each day. I suggest someone get the lead out and deliver a paper to each SPG room.
On the good side, the rooms were clean and comfortable, but nothing special - usual Sheraton issue.
December 12, 2011
Rated 4 out of 5 by MontSter AIRA
Great place, good location in close proximity to all of my activities. Staff is top notch. Charging for internet is a bit much. Just my opinion. Didn't use any other service. I thought the HVAC system was super loud. That just may be a function of the mechanical[s]
March 7, 2013