Rated 2 out of 5 by UnhappyCustomer1 This hotel needs some help!
The Sheraton is typically known as a quality hotel but unfortunately during this stay in New York, I believe it was below it's standard! They hotel staff was not very helpful, the room we were put into was on the side of the hotel that only one elevator worked (so very long wait times to get up and down from room during a very busy week), and the bar area needed to be staffed so that the customers could be served.
December 9, 2013
Rated 1 out of 5 by bt9787 stay somewhere else
so very disapointed in this place, it spoilt my time in New York. i paid huge money to stay in the tiny, ugly dated old rooms. i proposed to my partner during my time in NYC and this place really impacted the time we had. woken every night by the noise in room and every morning early! put in the wrong room then had to complain twice to be moved to another below average room. nothing good to say about this place at all
October 3, 2012
Rated 4 out of 5 by Anita Tv and alarm
Could not access regular tv. Called guest services at 10:00 p.m. Engineer would be enroute. At 11:30 p.m. Engineer had not arrived. I called and cancelled the request, but engineer came around midnight. He had not received the "call off". Alarm on clock radio went off at 4:00 a.m. - apparently set by previous occupant. I feel housekeeping might include turning alarms to "off" on clock radios. Otherwise my stay was good.
September 14, 2013
Rated 5 out of 5 by DeltaMon The best of everything
Besides excellent location, every inch of the room was well thought out and efficiently designed. Comfortable bed, choice of pillow (I prefer the feather) and nicely decorated. I was also pleasantly surprised at how quiet the room was. I did not hear any noise from adjacent rooms or doors slamming in the hallway. Lobby was big, bright and roomy. Staff was friendly and eager to help. It was worth the money we spent.
June 14, 2013
Rated 5 out of 5 by Daryl2228 A great vacation
We stayed there for five fun-filled days! The hotel was clean and the staff was on point. The location was close enough to enjoy Time Square without the unwanted noice. When we checked in, we are immediately upgraded WITHOUT asking. We needed a refrigaretor and was provded one quickly and at a resonable price. I fully recommend this hotel to anyone thinking about taking trip to NYC. We will be staying there again!
March 16, 2013
Rated 1 out of 5 by KSNW Not as good as you'd expect
The Sheraton has a world wide reputation for a luxury hotel. It was far from this. The hotel was crowded and did not give the impression of a luxury brand hotel. The hotel charged extra for everything - from leaving luggage for 3 hours on the day of checkout, to using the gym, to using wifi in the room. This was so disappointing and not the experience expected or received by other top end hotels around the world.
June 6, 2013
Rated 1 out of 5 by mark56 Unable to sleep
There was a water pressure problem and unpredictably, several times thruogh the night, their would be a blasting high freq noise that would wake me up in the middle of the night. I complained each day (I even taped the noise to show the staff). It would last upto a minute at times. I can send you the iphone taping. Spoke to guest services and engineering, unable to fix and unable to change room, at capacity
May 27, 2013
Rated 1 out of 5 by Pasi Does not meet Sheraton standards
Stayed here for two nights... the First room was very worn out, but clean. Only problem was that it was on the floor where there was construction going on so it kept me up until 11:30PM and woke me back up at 7AM.
I asked (and got) a new room for second night. This time it was far enough from construction so no noises, but the room it self was very worn out and downright dirty.
I will not stay here again.
December 20, 2011
Rated 3 out of 5 by Hnlmale50 Lots spent on renovation, staff needs to be more guest focused
Three room changes to get a king sized bed. Called earlier to check about a need for early check, was advised it should not be a problem. Get to hotel early that morning to be told "early check in" is a request. Amazing. Had I know I would reserved the room one day early. Housekeeping staff was a delight, friendly and always with a smile. Front desk, is short staffed making wait longer even for SPG members.
April 16, 2012
Rated 2 out of 5 by Staycationer025 The case of disappearing belongings
I was terribly disappointed to have my belongings removed from my room in between the first & second night of my stay.
After several unsuccessful calls into the hotel & front desk, I finally reached a couple of gems. Ricardo (Security) and Meredith (Front Desk Manager) have been very helpful thus far, but only one set of my possessions has been recovered. Looking forward to having this resolved very soon.
March 1, 2013
Rated 4 out of 5 by Bucky Elevators
Everything was going well,until our unhappy experience with the elevator service. During our stay we had to wait in endless long lines to get to our room on the seventh floor. And worse on the day of checkout,we waited 1/2 an hour to get out and we were anxious to make our train. Seems like no one cared about the regular guests only the people there for meetings. Needs improvement! I will not stay again.
March 19, 2013
Rated 1 out of 5 by StarwoodSupporter Disappointing in every way
People lying on the floor in the lobby, could never get the concierge on the phone and they would never call back, waited in line sometimes for 30 minutes to talk to them, room service was poor, hotel seemed dirty. I won't go on. So frustrating for a Sheraton property. I was told that it was the busiest time of the year. Why wouldn't you staff up it that was true? Also, it's not in the best part of town.
January 1, 2013
Rated 2 out of 5 by eamesser Location was great
Location was great but our toliet ran all the time because the stopper was broken and I had to stick my hand in the back and fix every time. Also the handle on the bath room kept falling off. So for what we paid I was not pleased with room for those reasons. Staff was friendly and helpful,
March 13, 2014
Rated 1 out of 5 by Charlie61 Expensive
I thought the hotel was expenisve for a very small room. The mirror in my bathroom vibrated and made a noise whenever the light was turned on. This should not happen when I am paying $500 per night. Also there was very looud construction throughout the first night, the drilling from the street kept me awake. there was no notifcation of this possibility from the hotel, and I am sure they wee aware of it.
December 9, 2012
Rated 5 out of 5 by Brucey Staff at this hotel exceptional
My family and I spent a night at the hotel in transit from the USA to South Africa. On checking into the flight at JFK I realised I had left all our valuables in the safe and with it being peak season I had to take the flight back to South Africa. The security team at the hotel were ultra professional in clearing my safe and sending all my valuables by FedEx back to me in South Africa. Amazing service!
January 8, 2013
Rated 5 out of 5 by Henrythethird Relaxed
Felt safe and welcome every time I have come here
July 3, 2014
Rated 5 out of 5 by kk1711 Great location
The hotel is in a great location. The rooms were clean and standard size. The staff was friendly.
April 8, 2014
Rated 3 out of 5 by Alexandra19 Great location, Platinum Status not recognized
The location of the hotel is great, and it is a clean and renovated hotel. That being said even though I am Platinum and usually get an upgrade upon check-in, I was placed in a small room right next to the elevators and ice machine.
At 4 am when I called the front desk and explained to them I hadn't been able to sleep due to all the noise, I was told "Sorry but I can't change your room tonight." After explaining that I was only in for one night and needed to get sleep I was placed on hold for two seconds and magically there was suddenly a room available for me to move to.
The club lounge is ok. I only wish they would clean up faster. Many of the tables had dirty dishes on them waiting for cleanup and I had to ask to have one cleaned so that I could sit down to eat.
I have stayed at many different Starwood properties and while it is a nice hotel, customer service could definitely improve.
September 10, 2013
Rated 5 out of 5 by Steph972 caring staff
I suffered a death in the family while I was staying at this Sheraton.From the moment I asked the staff if I could extend my stay to deal with this tragedy, everyone from manager to door staff went out of their way to help me and to ease this terrible time for me. I never expected all this from what appeared to be a big impersonal NY hotel. I cannot say how much i appreciate my experience there.
July 22, 2012
Rated 5 out of 5 by Bill28 The Best of Everything
Every couple of months our family enjoys an overnight visit to NYC. As of the last year we prefer staying at the Sheraton New York. Being on 53 and Seventh the hotel is centrally located to Times Square, surrounded by amazing restaurants and has been recently totally renovated. Their staff is always very accommodating to meet any need that may arise. My wife and family always enjoy out stay...
March 18, 2013
Rated 4 out of 5 by PK77 Platinum Status?
I liked the hotel overall and the location was excellent. My main concern is just the overall rewards program. I was a Platinum Member but there was truly no benefit of being a Platinum Member. In my opinion, there is no difference between Gold to Platinum. I'll probably try another reward program from another hotel. Why spend money to achieve Platinum status when really there are no benefits?
January 6, 2013
Rated 4 out of 5 by AKC33 Good hotel with a "NY attitude"
Hotel itself is nice. I have stayed here numerous times for business. This latest visit, there was some construction going on on the ground floor. Despite being on the 34th floor, it was quite loud. When I called the front desk to see about changing my room, the woman who answered did help me but had an attitude about it. I have experienced less than favourable attitude on numerous occasions.
March 4, 2013
Rated 2 out of 5 by LA1207 Location is the only good thing
I was extremely disappointed during my recent stay. The Preferred Desk staff was surly, arrogant and unfriendly. They never used my name, and were brusque and robotic during check-in. The room was the worst I have ever had at this hotel. It was extremely tiny and had NO dresser or drawers. We had to literally live out of our suitcases for three days. Given the tiny, tiny size of the room, this made the space even more uncomfortable. The “security” staff they have in place in front of the elevators is a joke – they NEVER once asked anyone to show room keys. Anyone and everyone who wanted to come in off the street and enter the room elevators had unfettered access. Obviously, the location of the hotel is great – and that is the only thing I can recommend about this hotel. I certainly did not feel like a Gold SPG member and this stay made me question why I should remain loyal to the Starwood brand.
December 14, 2011
Rated 5 out of 5 by jersey0904 Will Stay Here Again
Beyond my expectations! From the staff, to the room, amenities and location! I will definetly stay here again and recommend to friends and family. The staff was so accomodating. The reservation desk, the concierge...the staff in the lobby, in the Club Room--even the cleaning people were so nice. Honestly, I do not write reviews unless I feel that strongly about something. So here it is.
January 24, 2013
Rated 3 out of 5 by bambam To crowd
Lines to take elevator, to many groups of kids,loud,the kids walking shoeless ,runing lack of courtesy and bad maners from this groups, so it feel like a cheap place even though the rooms were perfect
June 30, 2014
Rated 5 out of 5 by buckwheat great stay in mid summer
I came to this hotel with my expectations in check because of reviews I had read. The hotel exceeded my expectations in most respects.
The location is terrific, the ac was great and the lounge, while crowded, was sufficient for food but superior for service. Our first night there we arrived as they were putting things away and the kind fellow returned trays of food for us to enjoy.
August 11, 2012
Rated 1 out of 5 by IGNRF Miserable experience
Room was 80 degrees when I checked in. Two calls to desk got No results. Spoke with front desk mgr next morning and when I returned the room was a chilly 66 and when I went to bed that night it was 62 degrees. Another call to desk and back to 79 degrees. I have never been so uncomfortable in a hotel and believe me I will never stay at this property again nor would I recommend it.
January 18, 2013
Rated 4 out of 5 by Grant22 Location & Great staff
Was in NY for three days to see broadway shows and catch up with friends. Outstanding location as Times Square and broadway were all walk able. Staff very responsive despite always being busy. Close to central park as well
June 30, 2014
Rated 4 out of 5 by lisa101 Business Travel
I like the hotel and its in a great location. Unfortunately my room was right next to the ice room and near all of the elevators and it was very noisy. Also I happened to have a noisy neighbor who came back one night with his family at 1:30 am in the morning; door was slammed multiple times and made my sleep challenging. Overall the hotel is great; it was the room I stayed.
June 26, 2014
Rated 5 out of 5 by Lenore103 Yes I'll return!
I had a great experience at this Hotel. The staff was very professional. My room was impeccable! It looked like a picture it was so neat and pressed out!
Everything was gleaming, the mirrors, the furniture, the chrome in the bathroom. Almost fake. I was very impressed.
It was a pleasure to come back each afternoon to find my room pressed out.
Great housekeeping! Yes I'll return!
January 28, 2013