Rated 5 out of 5 by Mo22 This hotel has everything you need.
The rooms are larger than many others in NYC. The hotel and rooms are clean. The staff was helpful and friendly. We had 2 preteens in our room and there was plenty of space. It is located in walking distance to many NYC landmarks, shopping, Central Park, diners and fine dining, theaters. We have stayed here at least a half dozen times and I have no complaints.
April 6, 2013
Rated 5 out of 5 by Ajd426 Excellent service, nice, updated rooms
We recently stayed at this property, during Hurricane Sandy, and were delighted with the service and professionalism of the staff. We stayed using Starpoints, and as Platinum members, had access to the very nice and spacious Club Lounge. The hotel provided plenty of information regarding the storm. We will certainly stay at this property again in the future.
November 6, 2012
Rated 3 out of 5 by JLGDG So well located, so so experience
I did notice the improvement of the rooms vs my previous stay at Sheraton Time Square, 3 years ago.
Still, so nicely located, the hotel must improve services to SPG members, looking at more support to customer.
Nothing drastically bad, but the bitter feeling that the staff is overwhelmed by tourism.
And please, 10mn waiting for an elevator makes no sense!!!!
March 12, 2013
Rated 3 out of 5 by aga22 Great lively energy, but needs improvement
The hotel is in the heart of Times Square, so appreciate the lively lobby, bar, etc. Great gym!! Very nice staff.
My only complaint is that the room was not really clean. There were hairs on the bed, in the bathroom sink, and on the bathroom floor. Bed wasn't so comfortable, but I expect this with an older hotel. The cleanliness was really the concern.
May 22, 2014
Rated 2 out of 5 by paul7725 was disappointed with this stay
the cleaning person didn't adequately clean the room. for example, i left empty takeout boxes, and they never got picked up. when the ethernet went out, i called the operator. rather than try to get the ethernet fixed, he told me to use wireless. what he didn't tell me is that the wireless network was about 100x slower, and sometimes cut out completely.
May 9, 2014
Rated 5 out of 5 by PeterInCanada A great return
Once again the Sheraton Times Square has provided us with a great place to stay during our now annual visit to NYC. Perfectly located at Times Square and very conveniently located for access to the subway and many attractions and restaurants. This is not an inexpensive hotel but it is worth every penny that you pay. The staff are great. See you next year!
January 5, 2014
Rated 2 out of 5 by JMM2544 Pubes on Toilet
When I checked in, there was a really long line at the SPG counter - the line moved quicker if you weren't in the SPG line.
I booked a king bed room, and got 2 full beds. Since it was just me, I didn't cause an issue, because they were oversold. When I checked into my room, the bathroom was not that clean - black hairs in the tub and on the toilet. Yuck.
June 5, 2012
Rated 3 out of 5 by Dido Hotel too big and impersonal
Location good but not impressed by the service received compared to 2 previous stays in New York in a smaller much more friendly hotel. We did not feel particularly valued by staff. Room also very noisy as situated near lifts which sound like subway trains when in operation. Problem with lifts on one day caused chaos as large queues formed to reach rooms.
December 6, 2012
Rated 5 out of 5 by Jaff11 The hotel has a great location
The hotel has a great location. The room was kept clean at all times. Although, there are some things that needed to be fixed in our room, such as: the bathroom door knob was broken, the plug by the lamp in between the beds was too loose, and the blinds for complete black out was not working. Otherwise, our stay was excellent. The staff were approachable.
May 1, 2013
Rated 3 out of 5 by Whosbest Great location to restaurants and shows
Hotel personnel were great and very helpful. Lines were long at check in, but was fully staffed and moved through quickly. King bed was great and room was comfortable neat and clean everyday for my 4 night stay. Disappointed that I had to pay 20 bucks to work out for 4 days. Not right. Living healthy should not be an expense. Facilities were great though.
August 10, 2013
Rated 5 out of 5 by Manju best hotel & staff
I STAYED IN YOUR HOTEL FOR 5 DAYS AND IT WAS ONE OF THE BEST HOTELS I HAVE STAYED IN IN A LONG TIME FROM THE DOORMAN TO THE CLEANING STAFF HELEN AT FRONT DESK WAS GREAT YOUR HOTEL WAS VERY CLEAN AND YOUR STAFF WAS VERY KIND AND POLITE AT ALL TIMES I WILL RECOMMEND TO ANYONE I KNOW TO STAY AT THIS HOTEL THANK YOUR STAFF FOR MAKING MINE & MY SONS STAY GREAT
April 18, 2012
Rated 4 out of 5 by Manju clean, safe, close to everything
Beautifully decorated, clean, safe, and within walking distance to theaters, Times Square and Central Park. I plan on returning next November. There was a gentleman at the Bell Captain's desk, named Sydney, that was extremely helpful early Sunday morning when I was trying to figure out the best way to get to the Staten Island Ferry. Thank you, Mr. Sydney!
November 7, 2012
Rated 3 out of 5 by Tombarb Great location but the linens had a foul odor
The location of this hotel is perfect for enjoying the city. It is only a few blocks from just about any point of interest in the area. The sheets and towels, however, had a foul odor, even with clean ones each day. I had to buy some fabric and air odor eliminator to spray them. I think there was a laundering problem, but it was a bit offensive at times.
August 27, 2012
Rated 3 out of 5 by UnwillingConsumer Typical American Overconsumption
Completely in line with the fantasy at the end of the industrial age that the unsustainable is desirable, this glitzy hotel is brightly lit, filled with industrial products, and uses vast amounts of electricity. It gives the impression that everything is okay, that we will never wake from this bad dream of endless consumption, that more is always better.
March 9, 2013
Rated 5 out of 5 by SPGChampion Great Stay Overall especially housekeeping
We stayed here for several days in May and had a great stay. The room was great and a big shout out to housekeeping especially the manager Diana Kwok who went above and beyond providing us with all our amenities we needed in the room with extremely professional service the whole time. Would highly recommend this Sheraton to anyone coming to NYC
June 17, 2014
Rated 5 out of 5 by RLS1 Great staff
Room had neither a desk chair nor a desk. Hard to work in the room either.
Staff were outstanding. I was in a rush checking out and there was a line of 15 people checking in. a manager stepped out from behind the front desk, took my room number and went to the back office and checked me out. phenomenal, I made my flight thanks to this awesome support.
March 22, 2014
Rated 3 out of 5 by Traveller99 Staff seemed very rushed...
There was a problem with my reservation on arrival: I had been promised a king bed and was initially given a room with two double beds in it. Went back down to registration and woman found me a more appropriate room. On my departure on Sunday, I asked to check on my previously booked Airport Shuttle. Woman initially said she had no record of it and was not very helpful or very polite. She snapped something to the effect of "You should have a receipt..." (How would I have a receipt given the transaction was conducted the day previously over the phone...)? Eventually, she called the Airport Shuttle and the situation was resolved, although they had no receipt for me (I had given my credit card number the pervious day over the phone). Not the most pleasant people... Also, I feel it a little unconscionable, given the high room rate, to charge extra for the use of the fitness center. This seems to be happening at more and more Sheratons.
October 10, 2012
Rated 4 out of 5 by Bruce53 Better be in good shape to stay here!
The elevators proved inadequate on several occasions to handle the numbers of guests. Long, long waits to get to our room on the 18th floor resulted in walks up the stairs to our room and taking the elevators above our floor and walking down to our floor. One time I can see, but 4 times would indicate a problem that needs to be addressed in my opinion.
February 11, 2014
Rated 5 out of 5 by India1 Club floor Room
we were given room in 32nd floor and chanfged to 47th as we are not happy with the size and view. reception understanding, helpful but took long time to sort it.
Despite being in 47th floor no city views at all as advertised and all the offices are overlooking your room if you choose to stay on the weekday!
Club lounge is excellent and has city view.
November 23, 2012
Rated 5 out of 5 by Jjcap Great Location, Nice Rooms
The hotel is just a few blocks fromTimes Square, so it is close to everything. The room looked like it had recently been redone. Very nice beds and linens. We did not require a lot of help from the staff, but they were very polite. The concierge was very knowledgeable about the shows we were interested in and also very helpful with respect to tickets.
February 17, 2014
Rated 3 out of 5 by MLD31 Great location but then that is about it!
NO SPG recognition at desk. Check in staff is surly and unhelpful. Cannot wait to leave the hotel which is always always always busy! They have the volume and therefore they do not care about doing a good job. They have truckloads of tour people coming and going. Definitely will not come back. THey charge for using the gym and internet! What the heck!
November 3, 2012
Rated 2 out of 5 by freldin General comment
The hotel is very unpersonal. No real attention. It is very dificult to accept that internet WIFI conection (which is very instable) is charged 15 USD per day when, everywhere in NYC, WIFI connection is free. It looks like Sheraton is trying to make money on everything it can. That is not the good Policy since client never forget such a mean attitude.
June 24, 2013
Rated 4 out of 5 by thomas24 better than expected
I was happly surprised to find the room and hotel better condition and managed well. The last time I stayed there it was not a good experience--this time the room was above expections-clean and comfortable bed, shower was a bit small but the room had all going for it---up high floor with echo of street noise but that did not get in my way of sleep.
September 12, 2012
Rated 2 out of 5 by dlvmcg DLVreview
The room was not ready as usual with this hotel. At 3 o'clock pm we were told the room was still not ready and they would call us if we would give them a phone number. In the past, we have given them a number and received no call from them. After a little complaining, they gave us our room.
September 1, 2014
Rated 5 out of 5 by Rudythehandyman Great Location
The hotel exceeded all of my expectaions, a lot of the city attractions are close by. when i approached the staff the were very helpful and volunteered information to help someone from Texas
October 4, 2014
Rated 4 out of 5 by rlb3 What a Turnaround!
I hadn't stayed at this hotel in years as it was in such bad shape the last time I stayed there.
What a difference a few years makes. The hotel is on brand and the rooms, corridors, elevators, everything just looked and felt new and fresh.
I don't like to stay in this part of town, but the price makes for great value and I will definitely be back.
December 20, 2012
Rated 2 out of 5 by Brianne Although looks updated, service and cleanliness lacking
I stayed here at a group rate for a conference. Although the hotel and room were nicely updated, the smell of something moldy in the bathroom was overwhelming. As NYC goes this is in a great location, with no free gym (like most NYC hotels), free wifi in the lobby causes and overly crowded lobby, but free is unheard of in NYC so it was a nice touch.
January 2, 2013
Rated 4 out of 5 by Umma High Marks all around
The location of the Sheraton TS is perfect for us. The rooms are nicely done and very comfortable and as a Starwood Preferred Guest, I appreciate the services offered on the Club Floor.
Although the hotel large and is very busy with groups, they handle the crowds well in the large lobby and we have never felt crowded or uncomfortable. Thank you.
May 11, 2014
Rated 2 out of 5 by Spb2nyc 50/50
- 24-hour club lounge
- comfortable beds
- wifi connection
- friendly staff
- good new furniture
- got small room without view, shower gel (!), sleepers, paper delivery, not on SPG floor
- saw previous guest's hair on the bathroom wall. Reported to reception, received just phone "sorry" from manager.
Final conclusion: not recommend.
May 5, 2013
Rated 4 out of 5 by OldBoomer Pretty good
All in all this place was excellent, both in location and style / quality.
However I had a few quibbles. The lamp in the front foyer was burned out, and the sun blocking window blind was jammed and could not be raised. This left me scratching my head, how could a place this good make such goofy errors?
But if you need to be in that area, use it.
February 22, 2013