Rated 4 out of 5 by thomas24 better than expected
I was happly surprised to find the room and hotel better condition and managed well. The last time I stayed there it was not a good experience--this time the room was above expections-clean and comfortable bed, shower was a bit small but the room had all going for it---up high floor with echo of street noise but that did not get in my way of sleep.
September 12, 2012
Rated 4 out of 5 by rlb3 What a Turnaround!
I hadn't stayed at this hotel in years as it was in such bad shape the last time I stayed there.
What a difference a few years makes. The hotel is on brand and the rooms, corridors, elevators, everything just looked and felt new and fresh.
I don't like to stay in this part of town, but the price makes for great value and I will definitely be back.
December 20, 2012
Rated 2 out of 5 by Brianne Although looks updated, service and cleanliness lacking
I stayed here at a group rate for a conference. Although the hotel and room were nicely updated, the smell of something moldy in the bathroom was overwhelming. As NYC goes this is in a great location, with no free gym (like most NYC hotels), free wifi in the lobby causes and overly crowded lobby, but free is unheard of in NYC so it was a nice touch.
January 2, 2013
Rated 5 out of 5 by JulieVP An Excellent Stay
Enjoyed a lovely stay at the Sheraton. I was attending a conference there. The conference organization was flawless and the hotel staff were both pleasant and efficient. Special thanks to hotel bar staff who not only found my glasses, but made the effort to track me down and return them to me. :)
June 27, 2014
Rated 4 out of 5 by Milspouse Pet issue
The first night we were there, someone nearby had a yapping dog. The hotel staff was gracious, but there wasn't much they could do...the hotel is pet friendly and they cannot enter the room etc. etc. Yes, I love my dog...but leaving animals alone in a hotel room is cruel.
July 11, 2014
Rated 2 out of 5 by Spb2nyc 50/50
- 24-hour club lounge
- comfortable beds
- wifi connection
- friendly staff
- good new furniture
- got small room without view, shower gel (!), sleepers, paper delivery, not on SPG floor
- saw previous guest's hair on the bathroom wall. Reported to reception, received just phone "sorry" from manager.
Final conclusion: not recommend.
May 5, 2013
Rated 4 out of 5 by OldBoomer Pretty good
All in all this place was excellent, both in location and style / quality.
However I had a few quibbles. The lamp in the front foyer was burned out, and the sun blocking window blind was jammed and could not be raised. This left me scratching my head, how could a place this good make such goofy errors?
But if you need to be in that area, use it.
February 22, 2013
Rated 4 out of 5 by ZumbaGMa Great location
Although the rooms are a bit small, they were very comfortable. The clock, TV, and shades didn't work, but a technition was sent immediately. They were just unplugged. This should be checked between each occupancy. Hotel is in a great location near subway and within walking distance to Carnegie Hall, Times Square, theaters, and Central Park.
March 16, 2014
Rated 5 out of 5 by MrFan Great location
The room is with a nice touch, and I really like the mirror in the bathroom. Could be better if there wasn't a high rise blocking the view. Staff is efficient when we ask for an extra bath robe. Literally minutes away from broadway.
July 24, 2014
Rated 5 out of 5 by Edster1971 Staff, location, room - this property has it all
Everything about this property is great - staff (Jade is on top of things, helpful, and remembers your name/room number), location (E line subway in front of hotel), room (received an upgrade). Sadly, the hotel does not participate in "Make a green choice" - here for 7 nights (still here). My rate included free wifi and access to fitness center.
April 16, 2013
Rated 4 out of 5 by CSP29 Check-in
While the associates registering guests were polite, I never saw enough staff to keep the lines down. Wait time for rooms to be ready varied from 0 to 5 hours. Waiting to get into my room meant that I was not as prepared as I needed to be for meeting with the hotel staff about our convention. I stayed behind the power curve all week as a result.
August 4, 2012
Rated 4 out of 5 by CodyandRiley Indebted to hotel staff / security
Very pleased with our one nite stay at this Sheraton NYC location. I am indebted to the hotel staff/security people (thanks Sal!) for finding and forwarding credit and other cards I happened to leave in our hotel room. The Sheraton people were on top of it and I received the credit/other cards via mail in a matter of days - thanks Sheraton! Dave
March 18, 2013
Rated 5 out of 5 by Henry75 Great, Comfortable Stay
As a frequent traveler to New York, the Sheraton always provides a superior stay.
August 18, 2014
Rated 5 out of 5 by Artie Perfect Location
We stayed for six nights and enjoyed everything about the hotel. There was a small mishap when we were unable to call an elevator with room in it, but it was the Memorial Day weekend and a call to the desk resulted in a quick response to our situation. The service and food in the 44th floor club lounge was very good.
June 1, 2014
Rated 4 out of 5 by havanashirl Great location
Hotel was very good for location, room/bed, and hospitality room for SPG members. Manager Anna was very friendly when we checked in and treated us to a free bottle of wine, signature spring water and couple of apples that were sent to our room the first night. We ate at local spots so cannot comment on the restaurants. Overall great experience.
September 18, 2013
Rated 4 out of 5 by JoeyCart Bathroom mildew
I had stayed over the hotel for 2 nights. One night working in town overnight by myself. The second night with my wife for a function. During the stay we noticed a large amount of mildew where the tub and tile meet on the wall and top of tub. This is unacceptable and should not have been an issue.
June 22, 2014
Rated 5 out of 5 by Mike56 Great location, wonderful amenities
My family has stayed at this hotel several times. The breakfast buffet at the club level was perfect for us. It had great fruit and healthy food selections and the attendants were very friendly and efficient. The fitness facility was first class. Among the best! Our check-ins have always been handled quickly and without problem. We shall return
July 24, 2012
Rated 3 out of 5 by Bruno1984 Well located hotel, poor spg recognition
This hotel is ideally situated in midtown manhattan. The rooms are very comfortable, but the toilets are quite small and not so easy to use. My spg gold status has not been recognized properly, and I could choose my free gift only upon request. Check-out formalities were long, the agent had issues in finding my e-mail address in my spg account.
December 2, 2012
Rated 4 out of 5 by Jeanette83 Great location
Very small room that was nicely decorated. The thermostat is controlled by movement, when you are in bed sleeping, the room temperature can get very uncomfortable.
The morning water pressure and temperature were unacceptable. I couldn't wash my hair. The water was tepid to cold.
I really liked the location of the hotel and the customer service.
May 3, 2013
Rated 3 out of 5 by Floridays Some surprises
The lobby was unusually crowded daily. Took over 20 minutes to get an elevator to our room on check in day. Were given wrong times for the club room breakfast at check in. Club level was usually crowded and no seats were available. Location is exceptional but all the other issues make it less than desirable. We will be going back to the Westin.
December 10, 2012
Rated 5 out of 5 by KCBlake Great Midtown Location and Service
This hotel provided us with a great midtown location from which we could easily access several parts of Manhattan. Proximity to the airport was also convenient. Our room was well appointed, and the staff members were very accommodating and responsive. Very good overall experience.
July 3, 2014
Rated 5 out of 5 by SJS63 Great staff and great location!
Stayed at this location in April and enjoyed our stay. Just had a "sister" weekend and was no disappointed. Location is perfect. Checkout time was a bit crazy was on the 37th foor and elevators were full - waited for close to 20 minutes - Until Edorado came to our rescue and took us down service elevator! Very nice!!!! Highly recommended!!!!!
December 30, 2013
Rated 3 out of 5 by Lamrhein Hotel overcharges
This is a nice hotel but you have charged my credit card more than appears on the bill I received, even the updated email bills. I checked out over two days ago. Now I have to take time during work to call to get the problem rectified. This is not the first time this has happened. I cannot recommend a hotel that consistently overcharges.
March 24, 2014
Rated 4 out of 5 by lbcm0968 Great location
Hotel is in a great location. Very clean, great staff
August 20, 2014
Rated 2 out of 5 by ZWLB06202013 Stay
at the Time Square location
August 22, 2014
Rated 5 out of 5 by MKAtlanta warm welcome after long absence
I came to NYC for a weekend after months away. The hotel management remembered me in-person from many frequent stays over past years. Less than an hour after checking-in, a bottle of wine, and a bowl of fruit were sent to my room along with a hand-written note from Kenny - the manager on-duty. Talk about warm hospitality from a big NYC hotel.
August 1, 2012
Rated 4 out of 5 by Carlo Great Location
When ever we travel to Manhattan, New York, we always stay at the Sheraton.
The hotel is very clean and the rooms are fantastic. There is easy access to the subway station on the corner and plenty of restaurants in the area. All of the points of interest (Times Square / Radio City Music Hall and other attractions are within walking distance.
December 19, 2012
Rated 4 out of 5 by Spock Good location, lives up to Sheraton Brand
Staff was prompt and helpful and recognized my gold status and gave me a nice room with as much a view as can be expected in NYC! Great location around midtown Manhattan.
Bed and room was clean and comfy. We did have a corporate reception event at the hotel and it was well catered. Didn't have time to experience the bar or coffee downstairs.
April 16, 2013
Rated 3 out of 5 by TChap12 Front Desk Staff Under Qualified
The front desk staff and management were unconcerned with efficiency and process. Their attitude was one of customer dismissal, and their demeanor was not welcoming. As an SPG flagship my expectation for the Sheraton NY Hotel and Towers would be one of customer service excellence not the substandard mediocrity their staff regularly provides.
July 30, 2012
Rated 5 out of 5 by aniversar anniversary
every thing was excellent the only bad issued was that we were for my 21 anniversary it was door dividend my room from the other room and they were making a lot noise early morning i thing i was to many kids making a lot noise we can't sleep well other then that every thing was excellent all the staff very kind.
June 3, 2014