Rated 4 out of 5 by GGRB Comfort and convenience in Times Square
The hotel was very comfortable. Rooms are a bit small but clean and comfortable. We were on the club level and the amenities were awesome. The staff was responsive and friendly. All of our requests were met with kindness and consideration. Special thanks to Marjorie, Housekeeping Manager 45th Floor, and Milton, Bell Staff.
January 21, 2014
Rated 3 out of 5 by LynnToronto Mediocre Hotel but Excellent Location
The room was clean but the shower curtain was really stinky. The cleaning lady kept forgetting to leave enough new washcloth. Called guest service, took them forever to get us the washcloth. Although the hotel was mediocre, its location is excellent. Few min walk to time square. Tons of good restaurants around. Easy access to subway.
June 19, 2012
Rated 5 out of 5 by Kibo Great Location
this hotel has a superb location at the crossroads from Central Park, the 5th avenue and the buoyant Times Square.
it has just been renovated so the rooms are great and offer great space.
the hotel has huge capacity but you don't really feel it.
the only disappointment was the continental breakfast served at the executive lounge.
August 26, 2013
Rated 5 out of 5 by Buster01 Great Stay
Received an SPG upgrade to Club level at checkin. Beautiful room..spacious, excellent housekeeping-friendly staff. Club breakfast area bright, terrific views of the city, good chow...bed was waaaaaay too comfortable..difficult to get out of it ..super location, close to everything..plenty of eateries in the area....we shall return!!
July 6, 2013
Rated 5 out of 5 by Froggy Great Renovations
Wow! This hotel sorely needed a renovation and the one that is in progress is great. I stayed in a premium room and the changes were great. I have stayed here on my trips to NY for the last four years and plan on doing the same in the future. Staff very professional. Breakfast delivered to room on time and as ordered. Job well done!
May 18, 2012
Rated 5 out of 5 by sandyfran2 Generous and affordable
Our birthday vacation to NYC was made
super enjoyable, so we are planning this location as more than an annual event.
Loved the Club level hospitality, fitness center, and availability of the swimming pool across the street. This location is superior for walking, and dining.
We are former New Yorkers who know the city. See you soon!
December 8, 2012
Rated 4 out of 5 by FredCO Great VIP Hosts
Had the privilege of being helped by SHeraton's VIP managers during this visit to NYC. I wish to personally thank Anne Mari, Brittany and George who assist of different days in the Concierge Lounge. I was with the hotel for over a week this stay and found their help extraordinarily useful in terms of making sure I was in a comfortable room and when I had guests join me they were able to pre-block room nearby. Exactly what I needed while studying for business exam's in the City. I cannot wait to return in July with my wife and family for a long weekend and hope to be in touch with this excellent team of managers.
I must add that on more than one occasion while in the Starwood Lounge I saw them go above and beyond in providing excellent customer service. This could range from helping a distressed person with room issues, to helping a person get comfortably seated in the lounge when it was full, to looking up reservation details, to assisting with a multitude of issues that travelers encounter. They were invaluable aspects of my experience at the Sheraton Time Square. Thank you to all 3 of them - Brittany, George, Annemarie.
Sincerely, Fred Michel
Starwood #; 53612676
May 10, 2014
Rated 5 out of 5 by 4Palmers Hotel was perfect for our family
Sheraton Times Square had a courteous staff, convenient location, clean accommodations and they stowed our luggage while we enjoyed the sites before and after our check-in and check-out!
April 28, 2014
Rated 3 out of 5 by BGR04401 Micro King room
Starwood properties always offer the biggest, most comfortable beds and the largest TVs. How they can cram these luxury items into the smallest rooms baffles me.
Suggestion - hold the rooms near the elevator mechanical room for the walk-ins. Tough to sleep with all the noise. And when did you stop offering bathrobes in the rooms??
January 9, 2013
Rated 3 out of 5 by Foxie6558 Great Location, Just So Amenities
The location to Time Square, transportation, shows and eateries is great. The staff is friendly and the amenities just OK. Check your bill, two out of the 3 rooms we booked had an incorrect billing, which the staff resolved. Our room had a coffee stained bedskirt which was never changed and the room was not vacuumed the first day.
September 23, 2013
Rated 4 out of 5 by RALPHIE62 Much improved
I had avioded this Sheraton for years because of the cheap furnishings and overall inadequacy of the rooms. At long last they've had a meaningful renovation and added comfort and eye appeal. I'd recommend now and will return.
April 17, 2014
Rated 4 out of 5 by BenA Convenient to everything
In NYC for work. This property is close to different subway lines. Gym is decent. Nice continental breakfast in the morning. Only complaint is that evening appetizers are only served until 7:30, so was unable to participate as I don't leave the office until 7pm. Rooms on the SPG floors seem small compared to other SPG properties.
May 16, 2013
Rated 5 out of 5 by artgirl123 pleased customer
Great stay at this Sheraton! More than met our expectations, nice amenities and lovely room.
May 12, 2014
Rated 3 out of 5 by Janef Overall it was fine
However the bag storage was not acceptable. The line was almost out the door to store bags. It was slow and I almost missed an appointment.
May 6, 2014
Rated 2 out of 5 by AB99XY Hotel management needs improvement.
Hotel management did not adequately recognize the serious inconvenience to my schedule with limited time in the room to attend an off-site meeting when security personnel had to make two trips to room to fix in-room safe and to lock door to adjacent room.
April 4, 2014
Rated 3 out of 5 by rochs this visit was sub-par
i always accepted that the Sheraton in Times Square would be busy and loud so i was ok with that. however, i recently stayed at a hotel that included a lot of the amentities Sheraton charged for free.
as a business traveler, i felt like i was getting ripped off and i am going to look for another option for my next business trip
May 19, 2013
Rated 4 out of 5 by Greg89 Worthwhile, with room for improvement
The hotel in general is very good: the staff is friendly and the lobby and general areas are clean and pleasant to be in.
The location is, in my opinion, one of the best possible in Midtown New York City. It's near to all sorts of big points of interest and restaurants and bars as well as very close to a subwaystation that will take you anywhere you want to go.
Room cleanliness was top notch. The room in itself (standard room) was not too spacious and our view wasn't that great, but it's certainly a nice room. We did however have a quite noisy room with the fan of the A/C and the waterpipes making a continous noise through the night. Some of the light did not work and some of the drawers in the cupboards were broken. The shower I found not to be so handy.
The service upon mentioning these (minor) problems however was impeccable. The people at Sheraton and SPG helped me in an extremely quick, polite and correct manner. A service of the highest standards.
June 20, 2012
Rated 4 out of 5 by Eulonda1239 I enjoyed the bed and my stay!!!
I really enjoyed my stay. It was really crowded but the lines for check-in moved relatively quick. I normally don't sleep well in hotels but the bed was heavenly. The food in the casual restaurant was tasty and served in a reasonable amount of time. I hope to return. I stayed on the 50th floor and it was super clean and quiet!!!
April 8, 2013
Rated 4 out of 5 by mher77 So Far So Good
The location of Sheraton New York is excellent, the common space are very good, not like the rooms, I thought could more space, for example avoid a bid coach in room, changing by two smaller.
I think so the recognition for SPG should be better, I have to let reception know about to receive Internet Access or additional Mileages.
January 31, 2013
Rated 4 out of 5 by tperry9697 great stay...then...
Loved the stay all but two things. the Business charged me $10 buck to recieve a package for me!!! what !! plus I had to go and pick it up from them . this is stupid!! when I told the staff member about it she looked at me like I had a 3rd eye. I am sick and tired of being charged for crap like this that should be a service!!!!!
January 14, 2013
Rated 5 out of 5 by Nancy4959 Well appointed
Very clean, very professional, well organized business. Nice location for the city restaurants, shopping, shows, cruising, and of course, Time Square. It's competatively priced, great views and can walk to Central Park around the corner. Concierge on the 44th and transportation out front.
March 12, 2014
Rated 1 out of 5 by lsr510 This rooms has a great loacation
I was disapointed from arrival. Ad a 75 might Platinum I would expect more. I was on a room on the 9th floor with a view of a rood. I did not get the upgrades from my suite night awards as I was told the hotel was gull but spoke to a gentlemen on the 44th floor who was not even in the program and he was upgraded to a suite.
December 9, 2013
Rated 3 out of 5 by DSAa Need to get act together on bag check
I made the mistake of thinking that checking my bag for the day would be more convenient than lugging it to my meetings. What a mistake. When I returned at 2:20 pm there was a long line of people waiting to check and retrieve bags. It took 30 minutes to get my bag and caused me to mis my train. This was absolutely unacceptable.
April 27, 2013
Rated 3 out of 5 by Pizza Towels smell like vomit
Location is great for theatre. Our stay was quite Sheraton average - but the towels smelled of vomit, and even when we requested replacements, they still smelled. Also, they used some sort of air freshener that was toxic - it permeated our lungs and caused us to cough and wheeze. I would not choose this Starwood hotel again...
August 26, 2012
Rated 2 out of 5 by PickyPickyTraveler Disappointing
Be prepared for small rooms, weak water pressure, delays in getting an elevator in the mornings (if you're above the 28th floor), a dilapidated gym, and a dirty bar/lounge area. Housekeeping is not very thorough; my room did not appear to have been vacuumed from previous guests' use. This hotel is an embarrassment to Sheraton.
January 31, 2013
Rated 5 out of 5 by Wilson Nice hotel!
I am a Hotelier myself and this is the first time I've stayed at this property. I checked in after mid night and the gentleman at the front desk complimented me a late check out as well as complimentary breakfast! Great hospitality! The only thing, I don't think my bed was a 'sweet sleeper'? Other than that, great experience.
February 6, 2013
Rated 3 out of 5 by Joe11 This hotel nickles and dimes you.
I knew the hotel was expensive and you would think most of what you needed would be included in the price but it was ridiculous for all the "extras" you have to pay. Way too long of lines for everything. Took almost an hour to check in; elevator waiting time was too excessive. Staff seemed tired and not interested in service.
December 13, 2012
Rated 4 out of 5 by Madea31 Rooms better than standard of the lobby
The room was very good and the staff (especially security) very attentive to my needs and helpful.
Main entrance, admitting to the hotel lobby is somehow discouraging, given the huge traffic of people; open doors do not keep a good temperature inside. Lobby lacked in "coziness" to a tired and sick (as I was) foreign traveler.
December 27, 2012
Rated 5 out of 5 by Glenn123 Great location/staff in NYC
Based on some reviews, I had some concerns about staying at this property for our family vacation. We are just back, and I felt it important to highlight that our stay was excellent. Daenous (sp?) pronounced Donnis, at check-in was really helpful and courteous as were both Concierge attendents who helped us book great meals.
October 11, 2012
Rated 3 out of 5 by JMichael Great central location; fair accomodations
Great location with lots of room downstairs. Great bar and lounge. Room was fair sized, but, constant drone of elevators and people in the hallway made sleeping difficult. Nothing wrong with this hotel, in fact its pretty nice, but might look for better options near by given the great selection of hotels within a few blocks.
September 1, 2012