Rated 5 out of 5 by Adventure50 Great Experience at the Sheraton
We had a great stay at the Sheraton New York. Our room had an amazing view of Central Park which is within walking distance. Hotel is also close to shopping and Times Square - great central location. Enjoyed the renovated , clean room.
July 27, 2012
Rated 3 out of 5 by Ken325 Buffet Breakfast
I love staying here but frankly the over-priced breakfast buffet was a disappointment. For the cost it is limited and the eggs were cold and the bacon had been out a long time. Would have been best to go outside hotel for a fresh meal.
October 19, 2012
Rated 4 out of 5 by Charlesstancer Excellent Time in times Square
Great 5 days at the Sheraton. Staff met all needs. Busy hotel makes it the place to be. The lounge on the 44th floor tops off a great day.Very well priced and excellent location. Less than 5 mins and you are everywhere you want to be.
August 27, 2013
Rated 5 out of 5 by ChiefYellowRunningWater Great location
Well located between Times Square and Central Park. Rooms have been redone and are small but nicely appointed. Would like to see fitness center part of room charge instead of a separate fee.
June 2, 2014
Rated 4 out of 5 by LRTG Good stay at Sheraton on 7th Ave.
Check in was easy--I was able to get into the quicker SPG line. Otherwise, it was a long line and not moving quickly. Room was fine--bathroom was basically clean, but is already showing signs of aging after the recent big renovation.
December 16, 2013
Rated 5 out of 5 by lgcr73 Excellent location and very good rooms
First stay in New York in a "big" hotel and was very much delighted of everything.
Staff at the reception has a great attitude and superb service. They made my stay so much better with the way they treated and responded to my needs.
November 8, 2012
Rated 2 out of 5 by Cassidy staff needs training in customer service
From the beginning to the end of our stay, the staff (except for one person) was not welcoming, helpful, or a good representative of this hotel. It would appear that you don't really want people to return to your hotel in the future.
December 12, 2012
Rated 2 out of 5 by jstravel Oversold
hotel was oversold, I ended up in a room type that I didn't reserve. No acknowledgment at check-in that I had SPG status (SPG line ended up being used by all guests, took a long time to check in). Two lightbulbs in the room were out.
December 17, 2012
Rated 5 out of 5 by omarcyto Excellent Hotel
My girlfriend an I enjoyed the hotel. The ubication is excellent, only 2 blocks away from Times Square. We loved the room. It was very confortable and modern.
We had a little problem with the elevator, but the staff solve it quickly.
March 4, 2013
Rated 1 out of 5 by brently55 This hotel is awful
Everything about my stay was bad. The front desk was clueless, they assigned me a room that hadn't been cleaned, the room I did end up getting was filthy and in disrepair. Breakfast was not up to par.
May 21, 2014
Rated 4 out of 5 by 5707 Rooms are small but the price is good
The staff was very good. The room service food was so-so. My only real complaint was that they had a maid clean the room across the hall from me at midnight which was a little annoying.
June 5, 2014
Rated 4 out of 5 by Rick13 One Week in New York
Enjoyed our stay, location was excellent, staff were very helpful and would recommend to fellow travellers. Would like to have seen a hot tub or pool, especially after a long day of sight seeing and walking ( you will get sore feet)
May 28, 2013
Rated 3 out of 5 by MGG2012 Hotel needs better housekeeping and meal choices
Unfortunately, we had too many problems with room cleanliness. Housekeeping staff was abrupt when I tried to address the concerns.
The concierge breakfast and evening snacks have been greatly reduced and we were very disappointed.
December 2, 2012
Rated 4 out of 5 by Ivar Good hotel
Good hotel with on location.
July 27, 2014
Rated 4 out of 5 by Rojulmat Delightful
I was hesitant after reading the reviews but I went ahead due to proximity of hotel to Ziegfled theater. We were given a room on the 50th floor with 2 queen beds I requested and check in was a breeze. will definitely go back here!
August 28, 2013
Rated 5 out of 5 by Traveler311 Great hotel in great location
We love this hotel for few reasons...
The staff is very nice and accommodating.
The location is fantastic, close to Time Square and theaters. Has a club lounge that adds to our comfort. Rooms and showers with new and great design.
February 19, 2013
Rated 5 out of 5 by christinna Beyond my expectations
As much as I love New York, I always expect a bit of attitude at the hotels. The Sheraton was so wonderful, people were friendly and overly accommodating. I thought I was in Iowa! I'd stay there again. The manager, Alex, is a gem!
July 2, 2012
Rated 5 out of 5 by Howe1952 The Club Lounge a Nice Surprise
This was my first visit to this Sheraton. The lounge at the end of the hall with breakfast and cocktail food items, beverages available all day, and access to computers was a nice surprise and made staying here a great experience.
April 8, 2013
Rated 5 out of 5 by NewyShervisit Hotel review Sheraton Times square
Excellent stay , convenient to all events.
However I stored my luggage and I believe they went through my briefcase with a fine tooth comb. So please lock your luggage
or some thing could be stolen.
May 19, 2014
Rated 5 out of 5 by Dee11 Great Location!
This hotel was very clean with a spacious bedroom. The location was perfect - walking distance to Central Park, Rockefeller Center and Times Square. I am so glad that we chose this location for a mother/daughter weekend get-away.
July 27, 2012
Rated 5 out of 5 by tom08 60th birthday stay
my wife & i have just spent 8 nights at the sheraton to celebrate my 60th birthday.hotel was just perfect,location,comfort & service was exceptional.we will definately stay at this hotel again.thanks to everyone at the sheraton.
May 15, 2013
Rated 4 out of 5 by PamW53 Beautiful hotel, nice location
Beautiful hotel, great location in the heart of New York just a block from the Broadway theaters. Room service overpriced, but overall a very good experience. I would stay here again.
June 1, 2014
Rated 5 out of 5 by Rubia Great spot. Centric to all
Excellent choice for Manhattan. The Hotel was too crowded for me but it was a holiday vacation. Very well located.
July 7, 2014
Rated 4 out of 5 by SuperBowl2014 Facilities need improvement
Two things did not work properly, the satellite TV reception (numerous channels had terrible reception) and the shower (70% of the water poured out of the tub faucet instead of the shower head). Otherwise the stay went fine.
February 2, 2014
Rated 5 out of 5 by Jude36 Great location - but
I love the location and the hotel in general.... however, I do have an issue with the bathtub! Alot of mold which could easily have been cleaned with some bleach. Very disappointing!
Otherwise, I like your hotel a great deal.
August 5, 2013
Rated 2 out of 5 by TBS55 Not Starwood's best property
The Starwoods perks were not shown when checking in. There was no upgraded room(only when available) to a SPG floor. The staff was rude and I had to ask twice to have my bathroom cleaned because it was dirty when I checked in.
April 12, 2013
Rated 5 out of 5 by Palmeranski Great location, very nice room
This hotel has a great location - close to Times Square but not so close that it is super-noisy. Room was spacious for NYC and very clean. The hotel has obviously gone through a recent renovation and the room is very tasteful.
October 17, 2012
Rated 2 out of 5 by Traveler524 Customer service needs to be improved
I was very disappointed with the willingness of the front desk staff to meet my need for an early check in. Also, my reservation for a room with a king or queen bed was ignored and the response was this was the best they had.
September 16, 2012
Rated 4 out of 5 by JCE2012 JC
The hotel is well located and the service is good. The high volume of guests and low personnel at the reception makes sometimes difficult the check in. When asked to repair something in the room never was done during my stay
September 18, 2012
Rated 4 out of 5 by Bob59 Excellent extra effort by staff member
I needed 2 rooms, preferably next to each other and Danus (I think that was the name) at the front desk made an extra effort to arrange this and saw it through until we were able to get in the room. A very nice extra effort.
August 20, 2012