Rated 4 out of 5 by Peninsula Great Hotel
The room was cozy but extremely clean and comfortable. I have stayed in other hotels in NYC where the beds are to hard, the bed comfortable. Slept like a baby eery night. The staff is stellar and very attentive to our needs. Will stay again:)
October 30, 2013
Rated 5 out of 5 by Eddie789 Beautiful Hotel
The hotel was very lavish and a in a great location. The entrance was very posh and the rooms were very nice. The beds were incredible and extremely comfortable. I would highly recommend this hotel and most certainly stay another time.
January 20, 2014
Rated 5 out of 5 by Glo1227 The Staff is amazing!!
From the moment we walked into the hotel to the moment we picked up our car. Every staff member was helpful, polite and smiling. A truely enjoyable customer service experience. Keep up the great work and awesome Guys out front of the building.
February 11, 2013
Rated 3 out of 5 by FrequentTraveler1957 Overcharges
Disappointing. Twice I ordered room service and both times the prices charged on the bill were MORE than the in room menu. Overcharges ranged from $1 to $2 per item.
The first room service delivery was on time. The second was 15 minutes late.
June 25, 2012
Rated 2 out of 5 by Traveller01 Director
The service was much under expected for the normal Sheraton standard I know. The staff in the reception seemed like they didn't care about customors and made a lot of mistakes. Very unprofessional. The cleaning of the room was not satisfying.
December 4, 2012
Rated 4 out of 5 by FredCO Great VIP Hosts
Had the privilege of being helped by SHeraton's VIP managers during this visit to NYC. I wish to personally thank Anne Mari, Brittany and George who assist of different days in the Concierge Lounge. I was with the hotel for over a week this stay and found their help extraordinarily useful in terms of making sure I was in a comfortable room and when I had guests join me they were able to pre-block room nearby. Exactly what I needed while studying for business exam's in the City. I cannot wait to return in July with my wife and family for a long weekend and hope to be in touch with this excellent team of managers.
I must add that on more than one occasion while in the Starwood Lounge I saw them go above and beyond in providing excellent customer service. This could range from helping a distressed person with room issues, to helping a person get comfortably seated in the lounge when it was full, to looking up reservation details, to assisting with a multitude of issues that travelers encounter. They were invaluable aspects of my experience at the Sheraton Time Square. Thank you to all 3 of them - Brittany, George, Annemarie.
Sincerely, Fred Michel
Starwood #; 53612676
May 10, 2014
Rated 5 out of 5 by Len007 Hotel Staff so helpful
A special thank you to Jade who was working on the reception desk during the big Saturday snow storm. She was instrumental in relieving the stress of whether to check out or proceed to the airport by providing us with reservation options.
December 16, 2013
Rated 5 out of 5 by NYCdiva Great service and attention to detail
My recent visit to the Sheraton turned out to be an exceptional example of hospitality that surprised me for a hotel that I stay in mainly for business trips. Prior to my arrival, I received an email from the Housekeeping Manager, Beata, inquiring about my upcoming visit, including my room preferences, time of arrival and if there was anything special about this trip to NY. I have stayed at this hotel numerous times and had not received an email like this prior to any other visit, so I was skeptical that it would do any good to respond. However, I chose to reply with details about my arrival and the fact that my 4 year old nephew would be with me on his first visit to NYC and if there was anything that could be done to make his visit special, it would be appreciated. Upon check in, it was acknowledged that I had responded to Beata��s email and the manager thanked me for taking the time to respond. It was a pleasant start to the trip to see that my room requests were also acknowledged and that my room was ready upon arrival. Upon returning to our room before dinner, we were surprised to find a number of treats left for us and a lovely, hand written note. What a treat it was and the look on my nephew’s face was priceless as he jubilantly ran around the room with his chocolate dipped strawberries, it was fantastic. I have stayed at this hotel previously and not been made to feel welcome, even as a gold level spg member, so I was hesitant to return. Not only was my perspective of this hotel completely changed, but I will now return again. Beata is an example of exceptional customer service and how just a little attention to detail can go a long way and make a difference in someone’s experience.
June 24, 2014
Rated 4 out of 5 by frankr Great Location
Was thrilled to have access to so many subways nearby, We had to go to Brooklyn for a wedding and it was easy.
Business center was small. In room Internet cost seems ridiculous when you are already paying more than $00 per night for a room.
July 26, 2012
Rated 4 out of 5 by elks Fantastic Front desk Manager
I had a terrible experience upon check in which was resolved within an hour by Meredith the Front desk Manager. Excellent stay after she resolved problem.. Sheraton is lucky to have someone like that who really cared! Definitley coming back!
December 11, 2012
Rated 1 out of 5 by Rez1000 Horrible stay
Bathroom was smelly all the time
Was never given any water till i asked several times
Service was awful
May 13, 2014
Rated 4 out of 5 by DFern Fabulous Location
The most outstanding feature of the Hotel is it's location - particularly if you are a first time visitor to New York.
The rooms are a little small but quaint - staff are friendly and try to be of assistance.
Room Service is reasonably good
August 20, 2013
Rated 2 out of 5 by DWTraveler Great Location; poor service
Check-in took forever (even as a Platinum member) - elevators took even longer - each time. Bathroom was really cramped, even by NYC standards.
Conscierge level was nice (service, food, etc..)
Other than the location, I wouldn't recommend
June 18, 2012
Rated 4 out of 5 by Terry57 Great hotel, but
front desk/reception staff need to be consistent in the information provided to guests.
May 16, 2014
Rated 5 out of 5 by BizTvlr06 Great hotel and excellent customer service
The Sheraton Times Square hotel is in an excellent location. The rooms are comfortable, clean, and the staff exceptional. The staff at the hotel went out of their way to be friendly and took extra steps to help this business traveler out.
June 22, 2013
Rated 3 out of 5 by SRSchalk Not my favorite Sheraton
This hotel is not the best Sheraton around. The rooms are small, the staff is unfriendly, the maids failed to bring enough towels, even after we requested additional towels, our toilet didn't work properly and there was a bug in the room.
July 9, 2012
Rated 2 out of 5 by daver COLD WATER
Was given a handicapped room when reservation was guaranteed for a king. Room was clean but queen bed. Cold water in the shower and sink. Place looks very nice but isn't. Will choose other Starwood properties on my upcoming visits to NYC.
August 17, 2012
Rated 5 out of 5 by Robynn Good location
The only issue I had was a miscommunication in regards to our late check out as a SPG member.Housekeeping wanted us out to clean the room and even had a supervisor tell us it was time to check out. The 3:00 check out was in the computer.
October 14, 2012
Rated 2 out of 5 by PMH57 Less than ideal
Small room. Construction and noise until 1AM just outside my window. Small fitness area, crowded and only available for an extra fee (with a room rate of nearly $400/d that was a bit much). Also: no free WiFi for that price.
November 14, 2012
Rated 5 out of 5 by StanMich Dr.
GreatLocation and personel
May 26, 2014
Rated 4 out of 5 by LRTG Good stay at Sheraton on 7th Ave.
Check in was easy--I was able to get into the quicker SPG line. Otherwise, it was a long line and not moving quickly. Room was fine--bathroom was basically clean, but is already showing signs of aging after the recent big renovation.
December 16, 2013
Rated 5 out of 5 by Brian1133 Great Experience
This was a new experience get-a-way for our relationship. The opportunity to stay at the Sheraton was something we've never experienced before and it, by far, exceeded expectations. Our stay helped solidify how great it is to visit NYC!
September 18, 2012
Rated 2 out of 5 by sadie42839 Not a great Sheraton
Rooms are very noisy, you can clearly hear guests/staff in the hallway. Room was not clean upon check-in. $10 fee to use the fitness center. Also, staff seemed pretty disengaged/didn't recognize SPG status almost at all. Rooms are tiny.
May 7, 2013
Rated 4 out of 5 by SuperBowl2014 Facilities need improvement
Two things did not work properly, the satellite TV reception (numerous channels had terrible reception) and the shower (70% of the water poured out of the tub faucet instead of the shower head). Otherwise the stay went fine.
February 2, 2014
Rated 4 out of 5 by Lesles Comfortable stay
Hotel was comfortable. Not too filled with youth groups this time.
May 19, 2014
Rated 5 out of 5 by Adventure50 Great Experience at the Sheraton
We had a great stay at the Sheraton New York. Our room had an amazing view of Central Park which is within walking distance. Hotel is also close to shopping and Times Square - great central location. Enjoyed the renovated , clean room.
July 27, 2012
Rated 3 out of 5 by Ken325 Buffet Breakfast
I love staying here but frankly the over-priced breakfast buffet was a disappointment. For the cost it is limited and the eggs were cold and the bacon had been out a long time. Would have been best to go outside hotel for a fresh meal.
October 19, 2012
Rated 2 out of 5 by IA51012 Late check out
The hotel did not consider my request which I made at the time of reservation for late check out. In addition they charge $3.25 per piece for storing the suitcases. This is really not good at all considering the high rate for the room.
October 8, 2012
Rated 4 out of 5 by MRD1 Nicely remodeled rooms
Hadn't stayed for a few years. Rooms are nicely remodeled, esp. bathroom. For the most part, friendly staff. Front desk continues to be slow with no acknowledgement or apology when one has waited over 5 minutes, even in Preferred line.
March 23, 2013
Rated 4 out of 5 by Charlesstancer Excellent Time in times Square
Great 5 days at the Sheraton. Staff met all needs. Busy hotel makes it the place to be. The lounge on the 44th floor tops off a great day.Very well priced and excellent location. Less than 5 mins and you are everywhere you want to be.
August 27, 2013