Rated 2 out of 5 by Florin Top location, but rather disappointing updates
I stayed for one night in room 2402 and late into the night the neighboring room had a sort of gathering of people - i could hear everything they were saying through the badly isolated door separating the rooms - a feature from old times that has not been properly fixed. Otherwise, hotel is located in a great area, close to Times Square and Central Park and the internet connection was excellent.
April 2, 2013
Rated 2 out of 5 by Lisaca51 New Years Eve Time Square
This hotel was at full capasity so the staff was very over loaded. The staff i restaurant for the dinner package was confused and we were told 3 different things as to what the package included. The hotel cleaning staff through out my bag of gifts & ran out of coffee for the room. Staff was friendly but too stressed and unorganized everywhere. I would not stay there again. Rooms are very small.
January 3, 2013
Rated 5 out of 5 by BKC59 Another wonderful stay
We spent six nights in the hotel this year. This is the tenth year our conference was held here. Over the last four-five years, we've reserved a suite. The staff meets and exceeds some of our specific needs every year, in fact, reservations supervisor Sharon anticipates our needs each year. I can't say enough about the friendliness and graciousness of every staff member we encountered.
December 18, 2013
Rated 5 out of 5 by Albert63 It felt like home. I highly recommend this hotel!
My wife and I stayed at your hotel back in October for our 14th anniversary. It was the 1st time, figured I would give it a try. Well it was fabulous, all of the staff were so helpful and friendly, The room was clean and the elevators were fast. And then we stayed again this time we brought our kids, well again it was great, the kids told us they didn't want to go home, We all enjoyed or stay.
December 24, 2012
Rated 3 out of 5 by Rrrr1 Rough check in process
Check in at the hotel is confusing and time consuming. We arrived by car and pulled up in front of the hotel and were ignored by the bellboys. We finally realized that we had to pull around to the side of the hotel for the parking.
We were early and were not allowed to check in. We waiting in line for about 5 minutes find out that. We had to come back and do that later. We then waiting about 20 minutes to check our luggage.
When we came back later in the evening, the check in process was ok. I guess you could say the staff was friendly (for NYC). The staff did not seem to go above and beuond as most hotel staff seem to do at this level facility.
The room was small, and the bathroom miniscule. The room was fresh, nice decorations and a comfortable bed.
Overnight parking is around $50. The food is quite expensive.
If you are looking for a great location, this is not a bad choice.
October 10, 2012
Rated 4 out of 5 by russelh Great Stay
My wife and I just returned from a four night stay in New York, and the Sheraton was ideally located near Times Square and all the theater we went to see. The hotel staff was perfectly helpful and friendly, and the room was clean and comfortable. There were three minor issues with the room that kept this from getting a five star rating: 1) the dead bolt on the door did not work, 2) the shower did not have strong enough water pressure even when trying the various settings on the showerhead. and 3) the room temperature did not appear to be adjustable... We wanted the room to be around 73 degrees, but no matter how high we set the thermostat temperature or fan, the room temperature stayed at 70 or 71 degrees. None of these issues made our stay unpleasant and weren't worth complaining about during our stay; and we will definitely consider staying at the Sheraton again on our next visit to New York.
August 20, 2013
Rated 5 out of 5 by Bond022 Great location
This was my first trip to New York and I was more than satisfied with my accomodations. The staff were friendly and knowledgeable and the guest room was clean and comfortable. The location of the hotel is perfect for tourists - a close walk to Times Square, Rockefeller Center, Central Park and subway stations. I would recommend this hotel and I look forward to staying at the Sheraton again.
August 18, 2013
Rated 3 out of 5 by Dan323 Forget about ever getting an upgrade
I probably stay in this hotel 30-40 nights a year for the last 3-4 years, primarily because the location is convenient for me. The rooms are ok, the gym is great, front desk staff helpful, room service generally good (though the server was exceptionally rude this last stay). I'm only writing this review because of a conversation with a friend who stays nearby and gets special treatment, including suite upgardes, all the time, even during busy season. I will note that in all my years staying here, despite the fact that I am Platinum/Your24, I have gotten upgraded maybe 4 times (and usually only after front desk staff make a special effort), even never with a Suite night request, despite the fact I stay here every month of the year. I've occasionally wondered about it, as it's much different at other Starwood properties, and but I was really never motivated to write until the recent conversation.
April 27, 2013
Rated 5 out of 5 by FeeFeeB Ladies Weekend trip-Perfect location
We were in town for a broadway play. This hotel is in the ideal location. We were walking distance to everything we wanted to see and do! The only use of public transportation was to and from the airport. The hotel took care of our ride back to the airport which was great. The rooms were nice. Despite being extremely busy, each guest was treated like they errrr the only guest. Great hotel!
August 26, 2013
Rated 2 out of 5 by AB99XY Hotel management needs improvement.
Hotel management did not adequately recognize the serious inconvenience to my schedule with limited time in the room to attend an off-site meeting when security personnel had to make two trips to room to fix in-room safe and to lock door to adjacent room.
April 4, 2014
Rated 5 out of 5 by RBakerElec Sent my mom here for her birthday,
Starwood associate here. I sent my parents here for my mom's birthday. I got lucky and found a hot rate on the weekend of her birthday. Long story short, my parents ranted and raved about the service here. My parents couldn't have been any happier. They loved the location and really appreciated all the extra's you threw at them just because. Thank you so much for exceeding my expectations.
November 19, 2012
Rated 3 out of 5 by endoahc great location...average hotel
The location was perfect for access to subways, taxis, theaters, museums and midtown restaurants. The hotel was certainly comfortable but nothing special. Room was renovated and was more than adequate but not what I would call luxurious. I thought the food was very OVERPRICED! Continental breakfast was $20/person + tax and tip added. Overall a good hotel if you can get it for a good price.
January 13, 2013
Rated 2 out of 5 by Tex14 Need to Pay attention to small details
The best part of this hotel was its location. However, with all th money they are spending on beatifying it, they should pay attention to the small details. Our bathroom smelled like mold. The plastic curtain had not been replaced. Ice maker (in our floor and floor above) did not work. Management was made aware of this, yet it wasn't fixed. Parking should be validated. Too noise at night.
July 15, 2013
Rated 5 out of 5 by Jjcap Great Location, Nice Rooms
The hotel is just a few blocks fromTimes Square, so it is close to everything. The room looked like it had recently been redone. Very nice beds and linens. We did not require a lot of help from the staff, but they were very polite. The concierge was very knowledgeable about the shows we were interested in and also very helpful with respect to tickets.
February 17, 2014
Rated 3 out of 5 by PatientTraveler Front Desk Needs Improvement
When I checked out of the hotel. I asked the front desk clerk to email my room receipt to me. "Yes Sir. No problem." He never sent it. I even confirmed my email address with him while checking out.
Now I have to contact the hotel AGAIN to get them to do what they promised to do before.
Who has time for this???
And why doesn't SPG.COM allow you to see the bills from your previous stays?
March 4, 2013
Rated 4 out of 5 by Guest4NYC Great location and value for money
This was the first time I stayed in this Sheraton and although the Club Lounge did not offer the regular Club Lounge experience it was still very good. The Front Office Manager (Adam) was great and went out of his way to make sure I had what I needed; made all the difference! Good location and great value for your money.
March 11, 2014
Rated 5 out of 5 by StevePA Great Location, Rates and Staff
For the 5th year in a row, we spent a Holiday weekend in NY. This hotel is located close to Radio City, Rockerfeller Center, Times Square, 5th Ave shops and of course the subway. NO rows of tour buses unloading at this hotel...very nice !!
Room was clean. Easy checkin and checkout. Easy storage of bags before checkin and after checkout. High recommend it. We will be back. Happy Holidays.
December 15, 2011
Rated 5 out of 5 by JjJj25 Safe haven during Sandy
Great hotel and a great location, but must give extra credit to the excellent professionalism shown by the staff during Hurricane Sandy. The courteous, but understaffed workers were calm and collected and met our needs the best they could during a very trying time. Thank you, Sheraton, for helping us through the storm and the aftermath. The staff should be commended for an excellent job!
November 2, 2012
Rated 5 out of 5 by Blackberry Great location
Room and hotel met all of our needs except for two small items 1, Bath room does not have any hooks ( where does your robe go?)or towel rods. 2, My wife is diabetic, we took sodas out of the mini bar to keep her medications and special diet sodas cold...We got charged for the items we took out of the frig (front desk took the charge off our bill) thank you. Rooms need frigs for our use.
December 23, 2012
Rated 5 out of 5 by JR1976 Great value
I was looking for a last minute room as we attended a play. Found this property and was amazed at the price. Considering the location I expected the price to be double. Room was a little tight when we did room service but otherwise great.
Check you bill however. I got taken seven bucks for something I didn't use - might have been someone else hitting the mini-bar since it is not locked
January 19, 2013
Rated 4 out of 5 by JT42 Good location
Location is good for NYC tourism. You can walk to many restaurants. Noise levels in hallways at night can be loud. As a SPG member, I was supposed to get complimentary water in room daily but this only happened on day 1. I mentioned it at check out and nothing was done. Food in restaurant ok, but I would recommend going elsewhere as there are so many great choices in a 1-2 block radius.
January 22, 2013
Rated 4 out of 5 by RKL681 Nice Renovation
It had been a while since I stayed here and was pleasantly surprised. I had stayed in the former Sheraton Manhattan across the street because it was slightly cheaper. Since that is no longer a Starwood property, they have gone downhill and Sheraton Times Square has dramatically improved. Almost seems like rooms were bigger than what I recalled but I am sure that is not the case.
December 12, 2013
Rated 5 out of 5 by Mckinney Very clean and comfortable
We just spent 8 nights here and it was very good. We had the club room which was awesome. Staff very helpful when airport misplaced our luggage. Every one very friendly. Superior rooms very nice and quiet.
April 12, 2014
Rated 4 out of 5 by Bruce53 Better be in good shape to stay here!
The elevators proved inadequate on several occasions to handle the numbers of guests. Long, long waits to get to our room on the 18th floor resulted in walks up the stairs to our room and taking the elevators above our floor and walking down to our floor. One time I can see, but 4 times would indicate a problem that needs to be addressed in my opinion.
February 11, 2014
Rated 5 out of 5 by Debby49 Fantastic Hotel & Location!!
This was not my first trip to NYC but was my first time staying at the Sheraton Times Square. This hotel was wonderful in every aspect. The location is perfect, as it is a short walk to Times Square, Rockefeller Center, Central Park, and the Theatre District. Not to mention great restaurants in the immediate vicinity. This will be my first choice hotel for all my future visits to NYC.
October 24, 2012
Rated 2 out of 5 by AprilStay Need to improve guest check in/out
The guest check in/out process was completely unorganized. People waiting in the lobby for hours for rooms. Too many people allowed to check out late and not accommodation for early arrivals.
April 14, 2014
Rated 5 out of 5 by John1066 An Excellent Place To Stay
I found the hotel clean and well-staffed.
April 28, 2014
Rated 4 out of 5 by gracie123 room size
my only negative is the size of the standard room in NYC. in the past, we had an upgraded room and the size was fine for 3 of us. I didn't upgrade this time and was disappointed. when booking, the SPG rep didn't mention an upgrade, and I didn't remember to ask. maybe none were available; I don't know. a nicely decorated Christmas hotel. my husband's fav in NYC for Christmas.
December 15, 2013
Rated 3 out of 5 by javelin Wasted Starpoints
At the SPG agent's suggestion, I used 29,000 Starpoints to get 2 rooms (14,500 ea) on the Preferred Guest floor. On arrival, we got one room but the hotel said no rooms with doubles were available on those floors and we were placed in a double room on another floor. We could have had this room for 12,000 points so we wasted 2,500 points.
Also, mattress was hard and pillows horrible.
December 6, 2011
Rated 2 out of 5 by NJGRL RUDE, RUDE, RUDE
too long to write here but had a situation where I was "let in" to the wrong room, then had to move and left an item behind in the previous room. The staff was not very willing to help me look for it and wanted to give me a key to go look for it myself. They treated me like I was a criminal. I am starwood GOLD and will re-think where I spend my money next year due to this experience
December 14, 2012