Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
  • Map

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Rated 3.7 out of 5 by 2061 reviewers.
Rated 4 out of 5 by Great hotel but allow a little extra elevator time Loved the hotel, but there were only a couple of elevators to my floor (17), which increased the wait every time I went up or down. Otherwise, great place. December 14, 2012
Rated 5 out of 5 by This hotel has great features My husband and I stayed on the 36th floor. We had a view of 42nd street. However, the "plat de résistance" was the murphy bed that came down from the wall. September 27, 2012
Rated 3 out of 5 by Great location Rooms are on the smaller size. We had two full size beds in our room and they were small for two adults. The room for two adults and 2 children was tight. April 23, 2012
Rated 4 out of 5 by Great location and room overall was a great experience, hotel was a bit crowded when I first arrived but room was clean and bed was comfortable. I would stay at this hotel again. July 27, 2012
Rated 4 out of 5 by My experience In general is a good hotel, consider the location and rate. The only compain I have is the club lounge where drinks are chargable, which is very strange. August 12, 2012
Rated 5 out of 5 Great customer service and location always! You can't go wrong with this hotel! The staff is very kind and professional and the location is fantastic in midtown a couple of blocks from Times Square November 1, 2012
Rated 4 out of 5 by Club lounge is always nice here Rooms are small but well kept and the club lounge is smaller than it was a few years ago but still nice. I like the marble in the bathrooms. A fair room. June 17, 2012
Rated 4 out of 5 by Cash advance I sought a $200 cash advance on my Starwood card from front desk and was sent off to an ATM machine. I think this was an unnecessary affront, thank you. September 16, 2012
Rated 4 out of 5 by fitness center You are "nickel and diming" us by charging $10 to use the finess center, especially your SPG guests December 23, 2013
Rated 5 out of 5 by Outstanding location Service,location,and professionality fit the description of this fine hotel. January 6, 2014
Rated 5 out of 5 by Business Stay The Sheraton New York was outstanding. I enjoyed my stay. The staff was friendly and accommodating and the rooms were extremely clean and comfortable. April 26, 2013
Rated 2 out of 5 by Below 4 to 5 star hotel standard - Front staffs are lack of service mindset. - Not enough staffs to accommodate guest. - Facility is too obsolete and need improvement or refurbishment May 9, 2012
Rated 4 out of 5 by Great location The hotel is ideally situated in midtown NY, walking distance to both Times Square and Columbus Circle. The hotel is clean, modern, and well staffed. February 8, 2013
Rated 3 out of 5 by The hotel has good features but some staffs did service in unpleasant manner I am happy with Sheraton room but I had unpleasant moment with staff in baggage storage area. He treats his customer in angry mood. He is not polite. June 6, 2012
Rated 5 out of 5 by absolutley perect!! as always this property even when very busy always performs to perfection. Special thank you to Brittany for always making sure my stay is perfect August 16, 2013
Rated 5 out of 5 by Great Location Subway stop is a couple of blocks away so it is easy to go uptown to Lincoln Center or downtown to Broadway or further downtown to off-off-Broadway. May 29, 2013
Rated 4 out of 5 by Sheraton Satisfaction! You won't be disappointed! Great location, good prices, staff, rooms... you won't want to leave! I just wish you didn't have to pay to use the gym. November 10, 2012
Rated 2 out of 5 by Just "ok" Second time I have stayed there where the room smells like urine. Additionally, extremely thin walls and doors...door slams, people yelling, etc... April 8, 2013
Rated 3 out of 5 by wifi inadequate In the meeting area (Convertion Center" I could never get on wifi, always "too many people already on." This is below standard for 2012 facilities. October 10, 2012
Rated 3 out of 5 by Check in staff needs to be more courteous I thought the person checking in could have been more courteous. Perhaps it was a busy day. December 25, 2013
Rated 5 out of 5 by Location, Location & Location Location is excellent. Fully renovated rooms, makes you feel you are in a brand new hotel. Great staff and full recognition of my platinum status. June 9, 2013
Rated 5 out of 5 by MDShears Great location. Busy and efficiently run. Great Starbucks in lobby. All personnel very helpful and friendly. December 10, 2013
Rated 4 out of 5 by quick business trip The continental breakfast in the club lounge is a nice perk, if you can get it. It's much easier than shlepping out onto the street for something. December 15, 2012
Rated 3 out of 5 by Too big for its own good Great room.... but luggage storage on 6 was understaffed, inconvenient and a waste of time. Water pressure in shower was pretty much a joke September 23, 2013
Rated 3 out of 5 by I like the location of this hotel. We had trouble with the cooling system. It was reported daily but never fixed to or satisfaction. We were staying on the 49th floor in room 4936. September 10, 2012
Rated 5 out of 5 by Happy Everything was great about the hotel, except didn't like the charge to keep our luggage in storage till we were ready to leave later that night. August 11, 2012
Rated 4 out of 5 by Business trip The staff was all excellent and happy to accommodate my needs. The Hotel location is perfect for visting Times Square and going to the theater. January 17, 2013
Rated 5 out of 5 by Excellent Staff This is the 2nd time my family stays at the Sheraton New York and once again we had a great experience. December 10, 2013
Rated 5 out of 5 by THIS HOTEL MET ALL OUR NEEDS LOVED OUR ROOM- STAFF VERY HELPFUL WITH A SMILE-LOCATION PERFECT- MET ALL OUR NEEDS December 26, 2013
Rated 4 out of 5 by Overall Excellence This hotel is well located so that Broadway and many more dynamic areas of NYC can be accessed readily. We walked to most places of interest. August 15, 2012
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