Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2105 reviewers.
Rated 5 out of 5 by wonderful stay Our room could not have been better...clean, comfy and INCREDIBLE view. We upgraded to club level which was well worth it in NYC and the staff in club lounge was super pleasant. Staff was very accommodating and friendly. Excellent location...not right smack in Times Square but a few walking blocks from the crowds and also very close to Central Park and attractions. July 9, 2012
Rated 2 out of 5 by Slivers of Soap We (two guests) were provided ONE bar soap in the shower and ONE at the sink for a 4-night stay. The bar soap in the shower was a mere sliver on the second night. While this may be acceptable for a ONE-night stay, it is not for a 4-night stay. Sadly, we had to make a trip to the front desk to have Internet credited even though we selected Internet over points. November 12, 2013
Rated 3 out of 5 by Service I stayed over 40 nights at this hotel in 2012. I have noticed that the service level has gone down in some areas and the upkeep of the rooms need a better job and more eye for detail. The hotel is a great location for my work needs but I have been considering changing locations because of the service level i have been used to at this location. I hope they fix it ! January 24, 2013
Rated 5 out of 5 by Very, very hard working and friendly staff Christmastime in New York. Very, very busy time, and stress is at an elevated level with shoppers and customers. I saw everyone from the front desk crew, to the bellman, to the Concierge, to the management display class, helpfulness, and smiles. Outstanding staff, excellent new, upgraded rooms at a fair price for New York. My first choice when coming to the city! December 14, 2011
Rated 5 out of 5 by Excellent location, amazing food, great room, greater staff Our team chose Sheraton for annual customer meeting. Food was the best I've had at a hotel and then some, hotel banquet/catering staff were VERY responsive, front desk & housekeeping as well. It wasn't perfect - elevators VERY slow [full occupancy] and shower water pressure was so-so - but as close as you can expect short of paying $800+ for a 5* hotel. December 6, 2013
Rated 5 out of 5 by all aspects outstanding Totally pleased with stay; room location and furnishings excellant. Great location; ideal accesss to all points of interest. Staff exemplary; day shift doorman off-duty responded to our need of .asistance for subway directions; extremely helpful in a most customer friendly manner would most assuredly recommend hotel as #1 choice. WILL RETURN; GREAT STAY; THANKS! April 20, 2013
Rated 5 out of 5 by granddaughter overnight in nyc with our 7 yr. old gd. I have 2 issues as a gold member. first to charge $3.25 per bag to hold our bags for 2 hours after checkout I feel is tacky. Second , which is not up to the hotel, is that it cost $94 for parking for 1 day plus 3 extra hours. try to negotiate a better rate with the garage if you can. we otherwise had a great experience . August 21, 2012
Rated 2 out of 5 by I would not stay here again I did not have a good experience at the Sheraton on 53rd and 7th. First, the room was extremely small, allowing for no space to work at the desk. Second, the shower curtain in the bathroom had a very bad smell of mildew. I asked for it to be replaced, but it never was. Third, the walls are paper thin and you can hear everything in the other rooms. December 19, 2013
Rated 5 out of 5 by Perfect Location The hotel is located a few short blocks from Times Square and the Broadway shows. The subway is literally right out the door and can take you anywhere else in the city you would like to go. Good size rooms for NYC. Beds are extremely comfortable. Vacuuming could've been better in the corners, behind furniture, etc. but other than that the hotel is great. August 13, 2012
Rated 4 out of 5 by Great location Hotel is a great location for NY July 15, 2014
Rated 5 out of 5 by Great hotel in a fantastic location Beautiful clean hotel with a perfect location. We would stay there again. July 15, 2014
Rated 1 out of 5 by This hotel is dirty and dusty I stayed at the sheraton because I wanted to be in Manhattan. Unfortunately, I made the wrong choice. The room was extremely small and exteremly dirty, furniture dusty and feathers were flying around the room. The staff rarely answer the phone so it was difficult to voice my opinion. My daughter got worst after the first day. What a dissapointment! August 21, 2012
Rated 1 out of 5 by Door slamming central The doors to the rooms need to be re-configured. They slam loudly, and you can hear not just the adjacent rooms doors slamming, but doors all the way down the hall. In addition, the maid service was marginal at best (I killed a mosquito in the morning, and it fell into the bath tub; it was still there that evening, after the room had been cleaned). December 16, 2012
Rated 4 out of 5 by Exemplary Front Desk Staff for Gold & Platinum Members The hotel is centrally located between Central Park and the heart of Times Square. The Theater District is easily within walking distance. The multi-million dollar renovation of the property is classy and sophisticated. Do not expect an excellent experience dining in the property. The Hudson Market overcharges for a cold breakfast. They charged me $132.72 for four breakfasts that consisted of orange juice, cold cereal, and fruit. Perhaps, it was a mistake. Until I hear otherwise from the property, I can only assume this was correct. Also, one of the staff members of the Link@Sheraton Cafe was incredibly rude and aggressive when my family and I attempted to use one of the Cafe's unused tables to enjoy a baked good that we had purchased from a nearby bakery. There were plenty of other empty tables for patrons to use, if they wished. I was certainly taken by surprise that any staff member would speak to a Gold member, or any guest, in such a tone. December 2, 2013
Rated 5 out of 5 by Great location The hotel is in a great location. The rooms were clean and standard size. The staff was friendly. April 8, 2014
Rated 2 out of 5 by In need of improvement Black mold growing in sink and shower caulk Shower curtain liner was missing Conference area bathroom handsoap dispensers were empty Elevators are slow to arrive when called Elevators are loud, windy, and feel like they are falling too fast Several elevator buttons were broken Not clear what floor you are on when you get off the elevator November 14, 2013
Rated 1 out of 5 by Stay if you like to wait for elevators This hotel is fine. Room and amenities were good. The elevator situation was, however, completely unacceptable. We waited at least 10 minutes on 3 occasions, and 25 minutes when we were ready to check out (~ 9:45 am on a Sunday). That combined with a 20 minute wait for a cab in front of the hotel almost caused us to miss our transportation home. May 6, 2013
Rated 5 out of 5 by Sheraton NY Times Square Hotel I would thank everyone involved with making this an excellent experience for me and my family. Everyone went that 'extra step' from reservations, desk personnel to mgmt. The accommodations, service in the restaurant and hospitality as well as housekeeping were top notch, You were a team, a winning team and We thank You all. Dennis D and family July 1, 2013
Rated 1 out of 5 by Hotel was overbooked When I tried to check in, the hotel said there were no rooms available because airline crews had not yet checked out. I've heard this excuse before, but to me, it's inexcusable. If you promise someone a room by checkin time, it should be there. As was, I had to go wait in the restaurant for two hours before my rooms was finally rady around 8pm. May 21, 2013
Rated 4 out of 5 by stored baggage I had a wonderful weekend with your hotel. It ended with a tired traveler having to wait 25 minutes to pick up his suitcase and clothing from the area. For a 4 Star Hotel this is a minor issue with proper planning can remenedy. We were a group of 630 members from 1199 SEIU. We have used your facility for yours. A reply would be appreciated. March 6, 2013
Rated 1 out of 5 by Extremely bad service Had an unpleasant stay at the hotel. The staff in this hotel in general are rude and do not care about providing service. Many things went wrong during our stay: (1) An assistant director never returned emails after promising to looking into a matter. (2) The room service just simply said 'Sir, you can expect us at least 45 minutes to send you fork and knife since that's how long it takes to deliver food here'. I guess the staff cannot think out of the box and figure out a way to deliver fork and knife in a faster way! (3) Mini bar charges mysteriously showed up on my bill. (4) Mysterious charges appeared in my credit card statement a week after I checked out beyond the charges which I already paid when I checked out. It seems like the hotel is all about making money, but do not care about actually providing proper service. Definitely will not come back to this hotel. But first, I still need to waste time to get the mysterious charges reversed. December 25, 2012
Rated 5 out of 5 by nice stay we were in the city for a show. the hotel was within walking distance of the theater. we have stayed in the hotel a number of times and have always enjoyed our experience. July 13, 2014
Rated 4 out of 5 by Great Location Good hotel with a great location. Close to Times Square, Central Park, the theaters, and the Subway. Large and busy. Small rooms with adequate bath. July 14, 2014
Rated 5 out of 5 by Simply Amazing! My girlfriends and I had been planning a NY trip for the past few months, and our stay at the Sheraton New York was the icing on the proverbial cake. The check in was quick, everything explained in detail, an adjustment made on the reservation with no issue, and a special delight when we returned from our first day of shopping: cheesecake, chocolate covered strawberries, and a nice bottle :-) Lando in the restaurant became our friend and was incredibly attentive every morning for brunch. Every single member of the concierge team went over and above! Not only did they recommend fabulous restaurants, they gave us directions, helped us book tickets, and made sure all our needs were met. The room was beautiful with a king size bed, and a separate area to relax. The views from the 3 windows were amazing! The location is great as it was a short walk to Times Square and Macy's, and the subway was right out the door. I will definitely stay here again! November 13, 2012
Rated 1 out of 5 by Renovations I stayed at this hotel for three nights. I was put in a room where there was known renovations neaby and I was never told of the renovations. The person who tended to my room during my stay chose not to replace any of the amenities, but for the towels; i.e., body lotion, coffee creamer, etc. I will not be staying at this location again. February 1, 2013
Rated 1 out of 5 by Worst Sheraton I have ever stayed Everything seems to me the worst among the worst except for the gym and the location of this hotel. This was my 4th or 5th stay and would have been my last time. Simply failed in every category; especially coming from a Lifetime Platinum member's perspective. Even the lounge was the worst among all hotels I have stayed. December 27, 2013
Rated 3 out of 5 by Great location close to everything. Overall, our experience was positive, but I should have demanded to be relocated to another romm when maintenance showed up stating there was a work order issued for a problem with the toilet before the bellman had even unloaded our luggage from the cart! The problem occurred the entire 7days we were there. We even tried to alleviate the issue ourself by pouring buckets of water down the toilet, but that only lasted 1 night and the horrific fecal odor returned. Every day we had someone from maintenance trying to fix the problem only for it to reappear. Pearl, the hoesekeeping manager, was very understanding and very nice, but she was at a loss as well as to where the problem was coming from. I was just a bit surprised that the front desk staff never offered to have us moved. I realize it was an extremely busy week at the hotel, but it did not matter if I was a VIP member or not; I didn't receive any special treatment or credits. July 9, 2014
Rated 5 out of 5 by Fantastic!! We stayed at the hotel in april. I can't say enough positive about this hotel and the staff! It was our first time to New York but unfortunaly our stay didn't turn out as expected as I had to go to the hospital for three days. The big guy in the Fitness (with a brooken arm) and the guy who helped me with massage I can't thank them enough for their help. And the manager (Kenny) who helped my wife and me when we had to stay in New York for two more days than we had planed was super! The location of the hotel is perfect, right in the heart of Manhattan. We stayed in the club floor which was fabulous! The club lounge was incredible. The room was clean and we had a great view down 7th Avenue. The beds are very comfy. Our hope is to return to New York next year and no doubt we will stay at The Sheraton Hotel & Towers and hopefully we will see more of New York next time....I can't recommend the Presperterian Hospital (the emergency) it was three days in he.. May 2, 2012
Rated 4 out of 5 by Great helpful people This was our first visit to New York.The concierge was so incredibly helpful and patient answering all my questions and addressing concerns. With their advice, we had the best stay. It was everything we had hoped for. Thank you again. July 12, 2014
Rated 4 out of 5 by Typical New York customer service Great hotel. great location. Poor customer service but I've come to expect it from Starwood hotels in NYC. Want water? None in room but you can get some from the Club Level. Just don't go when the bar is open because "contractually" (as the manager put it) they are unable to hand you a bottle of water when the bar open in the lounge. They must pour it and hand it to you. So, if anyone else in your room wants a drink of water they must also go to the lounge. Why a hotel would enter into a "contract" that frustrates the very definition of "hospitality" is beyond me. If you wish to speak with anyone, don't bother to call the front desk and ask for a manager. They never answer. It took a trip and wait in line to get to speak with someone who then promptly had water delivered to our room. Sad but true. All this for basic amenities that you would expect at a much cheaper hotel. Beautiful hotel, great location, stupid policies on basic amenities that Platinums should have anyway. December 16, 2013
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