Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2221 reviewers.
Rated 4 out of 5 by Concierge unhelpful My questions for the various concierge I spoke to were specific, but centered around normal tourist attractions. Their answers were broad ans unhelpful and in one case simply wrong. Thank goodness for smartphones. They seemed unhappy to be there and eager to pass me off as quickly as possible. August 9, 2012
Rated 4 out of 5 by Comfort and location We're considering a return trip (for fun, not work) to NYC and would stay at this Sheraton location. It is centrally located with access to the subway, Central Park, shopping, and theater, but not near the congestion and craziness of Times Square. Our room was clean, quiet and well appointed. August 14, 2013
Rated 5 out of 5 by I love New York This was my first trip to New York. I loved the view from my room. I was on the 36th floor. The room was comfortable and near Time Square. Subways were accessible and so was public transportation. Everything was in walking distance. I did a lot of walking. I will definitely be back next year. August 18, 2013
Rated 3 out of 5 by Not as good as usual I have stayed at this property several times. This recent stay was not as good as usual. The room was not a clean as usual and the particular room I was in had paper thin walls. I could hear the people in the next room talking. Past stays were good so I would not recommend looking elsewhere. January 30, 2013
Rated 5 out of 5 by Customer service We came in at a time where the hotel had issues with room availability. We had to wait until 11pm to get into our room but the hotel staff made this unpleasant situation much better with their service. Warren at the front desk was excellent! He was professional and showed great customer care! March 22, 2013
Rated 5 out of 5 by Family trip Excellent front desk service from Daurius and Iverson June 9, 2014
Rated 2 out of 5 by Hotel management needs improvement. Hotel management did not adequately recognize the serious inconvenience to my schedule with limited time in the room to attend an off-site meeting when security personnel had to make two trips to room to fix in-room safe and to lock door to adjacent room. April 4, 2014
Rated 2 out of 5 by Poor Platinum Benefits Room provided did not comply with Platinum program guidelines (Double-bed basic room). Could not accomodate a king or any upgrade. No complimentary water in room. Gym attepmted to charge $10 fee even though it is free for Platinum members. Property does not participate in "Go Green" program. June 28, 2013
Rated 4 out of 5 Business Facilities Wanted to print out my boarding passes. Machine in lobby broken. Sent me downstairs to other computers. Those were old and didn't work properly either. Finally, went back upstairs and one of the people in charge of checking guests in printed out my passes. Time spent doing this - 40 minutes. December 16, 2012
Rated 3 out of 5 by Nice hotel, but broken tv,unattentive staff I was extremely disappointed not to be able to watch a movie in my room. By the time I finished waiting for an engineer to fix the tv, it was late. The engineer was unable to fix the tv and it was too late to change rooms and begin a movie. I felt that I wasted my night dealing with the tv! May 14, 2012
Rated 3 out of 5 by I Expected a bit more The room was relatively clean but the show looked like there was mold on the grout. The elevators broke and it took 15-20 just to get up to and down from my room each time. I've stayed at Sheraton Hotels in the past and enjoyed the experience and hotel much more so than this one. February 10, 2014
Rated 5 out of 5 by Good location The hotel is ideally located for sight seeing in New York. Enjoyed our stay and would highly recommend. I was not happy not to be given a superior room which I had paid for. Although got it next day caused a lot of inconvenience and thought that the reservations dest lacked professionalism August 11, 2013
Rated 3 out of 5 by overpriced At $450 this small room was way overpriced! I realize this is NY and the demand is there but I felt taken advantage of. I won't stay at a Sheraton again. The guy that checked me in was very agitated and brash. $3.25 to check bags is outrageous, first time I have ever been charged for this! May 21, 2013
Rated 4 out of 5 by geat experience This was our third visit. Rooms are very nice . We upgraded to the club level and were really pleased. Room was clean and you cannot beat the location! Only recommendation is to buy fitted sheets that actually fit. One of ours was a bit small and kept riding up. Otherwise, we will be back. December 18, 2011
Rated 4 out of 5 by NYE The only complaint I have regarding this hotel is that the shower didn't have good pressure and the water took a while to heat up. Also, the room was a little old but that was fine because we had our dog with us. The hotel itself is in a great location. We enjoyed our stay here during NYE! January 3, 2013
Rated 4 out of 5 by A great birthday celebration Thank you team Sheraton Times Square and my Ambassador Donna H for putting together my birthday celebration in NYC with my friends! We had an amazing time! So happy to be an SPG lifetime Platinum and return guest. At Sheraton Times Square. For 18 years! April 1, 2014
Rated 5 out of 5 by Exceptional Service Front Desk crew (Edwin, Nicole & Cynthia) went out of their way to assist me. Marisol, the CS Manager was also great. Having stayed at this hotel before, I understand it can get very busy & hectic due to the high volume of tourists. The service I received was personalized & professional. October 24, 2013
Rated 5 out of 5 by Great hotel with great location Great SPG Platinum regconition. I booked two nights durjing a holiday weekend, the rooms were sold out but the hotel managed to upgrade me to a suite. It was so beautiful and elegant that I did not want to leave the room and hotel. Very nice service. One of my best experience with hotel. October 11, 2012
Rated 4 out of 5 by Face lift It's been years since I was last at this Sheraton. The improvements are remarkable. I do think that that rooms are still a little small, especially considering the size of the bed (which, by the way, was very comfortable). I will look forward to my next stay--and hopefully a larger room. September 10, 2012
Rated 5 out of 5 by M&G Portland Maine Arrived on Friday the 13th of Dec....Left one day early due to snow storm....No Charge on leaving early....free WiFi....Staff very friendly (as always)....great help getting a taxi to JFK....we'll be back....NYC owes us a weekend....last year we had to leave early because of SANDY.... December 15, 2013
Rated 5 out of 5 by Great Stay! I had the opportunity to spend three nights at the Sheraton New York Times Square Hotel for a Learning & the Brain Conference that was being held at this location. Having previously lived in NYC for many years, i really was not sure about the hotel and location. I am here to say that the stay was great! The renovated room and the bedding was exceptionally comfortable. The staff was ever present, amenable, and attentive to specific requests. The location is terrific! If you love to walk - then this is the place. Very easy access to the theatre district, uptown, downtown, east-side, west-side, and of course, Central Park. The taxi ride from LaGuardia was simple to handle. The bell-man was right there to call a taxi for you when needed. What took the stay over the top was the manager, Mr. Fish, who listened attentively to a personal concern and who , I believe, went above and beyond to address it and confirm that I was heard. This is a very busy hotel, as observed by the ebb and flow of the sea of people in the lobby. Yet, it was never overflowing.. It gave me a true reminder of the essence of the Big Apple. May 14, 2014
Rated 4 out of 5 by Nice stay My wife & I stayed for 5 days -- the rooms and staff were excellent. The location is good too - walking distance to most everything, but not as busy as Times Square. Check-in with Rirani was a pleasure - she solved our problems! April 22, 2014
Rated 4 out of 5 by Overall Good but Need some improvements Stayed one week. Good points: Clean/Confortable Room, Location is very good. Needs Improvement points: Totally Unstable Free Internet (impossible to use), Staff is very very rude !! Only the General Manager can be saved out of this...., Internet at the room very high price ! ($50/day !) November 7, 2012
Rated 3 out of 5 by Great Location, don't get room under SPG Lounge Everything about the hotel met our expectations, until we went to sleep. Every night around midnite, the Lounge above us made a lot of noise for a couple hours. Our room was 4302 and the lounge was on 44th floor directly above us. People should be made aware of this when they check in. January 7, 2013
Rated 4 out of 5 by Pleasant Stay Easy walking distance of theaters, museums, Time Square, Central Park. All staff was pleasant and helpful at all times. We never had the feeling that our requests should be addressed elsewhere. No matter who we approached they helped even if it meant walking us to the appropriate staff June 3, 2013
Rated 4 out of 5 by Sat Night Theater visit Hotel location is great-always try to get room here first. Would be nice if more SPG points & Cash nights were available. Breakfast brunch --though convenient, is overpriced. Need Do Not Disturb sign on door or they bang on the door at 9am--Given 12am checkout--make that 10am Please!! October 7, 2013
Rated 4 out of 5 by convenience to everywhere If you can walk , you can use this as a base for your Big Apple Adventure. food, shopping, theatre, indulging, exploring. May 27, 2014
Rated 5 out of 5 by Hotel is excellent! great overall hotel and location. my only wish would be a better tub in the room to soak in, besides that the room was fantastic May 26, 2014
Rated 3 out of 5 by Was expecting more I had stayed at the hotel a few years ago and received exceptional service. This time I was not as pleased. During check-in it was not overly friendly and did not find the concierge as knowledgeable. I did find the Bellman helpful with suggestions and directions. Overall it was okay. January 28, 2013
Rated 4 out of 5 by Good experience for me One of the good point was stuff hospitality.I think there was some point that you shoul more improve.For exsample room cleanig should more highlevel.Some amenity goods was need more improvement such as tooth broush and bath soape such and such. But over all my reveiw is good for me. March 6, 2013
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