Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 1972 reviewers.
Rated 4 out of 5 by Great location Hotel was very good for location, room/bed, and hospitality room for SPG members. Manager Anna was very friendly when we checked in and treated us to a free bottle of wine, signature spring water and couple of apples that were sent to our room the first night. We ate at local spots so cannot comment on the restaurants. Overall great experience. September 18, 2013
Rated 4 out of 5 by What a Turnaround! I hadn't stayed at this hotel in years as it was in such bad shape the last time I stayed there. What a difference a few years makes. The hotel is on brand and the rooms, corridors, elevators, everything just looked and felt new and fresh. I don't like to stay in this part of town, but the price makes for great value and I will definitely be back. December 20, 2012
Rated 2 out of 5 by Although looks updated, service and cleanliness lacking I stayed here at a group rate for a conference. Although the hotel and room were nicely updated, the smell of something moldy in the bathroom was overwhelming. As NYC goes this is in a great location, with no free gym (like most NYC hotels), free wifi in the lobby causes and overly crowded lobby, but free is unheard of in NYC so it was a nice touch. January 2, 2013
Rated 2 out of 5 by 50/50 Pros: - 24-hour club lounge - comfortable beds - wifi connection - friendly staff - good new furniture Contra: - got small room without view, shower gel (!), sleepers, paper delivery, not on SPG floor - saw previous guest's hair on the bathroom wall. Reported to reception, received just phone "sorry" from manager. Final conclusion: not recommend. May 5, 2013
Rated 4 out of 5 by Pretty good All in all this place was excellent, both in location and style / quality. However I had a few quibbles. The lamp in the front foyer was burned out, and the sun blocking window blind was jammed and could not be raised. This left me scratching my head, how could a place this good make such goofy errors? But if you need to be in that area, use it. February 22, 2013
Rated 5 out of 5 by Staff, location, room - this property has it all Everything about this property is great - staff (Jade is on top of things, helpful, and remembers your name/room number), location (E line subway in front of hotel), room (received an upgrade). Sadly, the hotel does not participate in "Make a green choice" - here for 7 nights (still here). My rate included free wifi and access to fitness center. April 16, 2013
Rated 4 out of 5 by Indebted to hotel staff / security Very pleased with our one nite stay at this Sheraton NYC location. I am indebted to the hotel staff/security people (thanks Sal!) for finding and forwarding credit and other cards I happened to leave in our hotel room. The Sheraton people were on top of it and I received the credit/other cards via mail in a matter of days - thanks Sheraton! Dave March 18, 2013
Rated 4 out of 5 by Check-in While the associates registering guests were polite, I never saw enough staff to keep the lines down. Wait time for rooms to be ready varied from 0 to 5 hours. Waiting to get into my room meant that I was not as prepared as I needed to be for meeting with the hotel staff about our convention. I stayed behind the power curve all week as a result. August 4, 2012
Rated 5 out of 5 by NY trip with Spouse I frequent this hotel when I come to NY, this last time I brought my Wife and she truly loved the room, the cleaniness and the feindliness of the staff. I can't say enough good things, since from the receptionist to the bar waitress(both) and the check out receptionist were extremly wonderful. December 20, 2013
Rated 4 out of 5 by Great location Very small room that was nicely decorated. The thermostat is controlled by movement, when you are in bed sleeping, the room temperature can get very uncomfortable. The morning water pressure and temperature were unacceptable. I couldn't wash my hair. The water was tepid to cold. I really liked the location of the hotel and the customer service. May 3, 2013
Rated 3 out of 5 by Some surprises The lobby was unusually crowded daily. Took over 20 minutes to get an elevator to our room on check in day. Were given wrong times for the club room breakfast at check in. Club level was usually crowded and no seats were available. Location is exceptional but all the other issues make it less than desirable. We will be going back to the Westin. December 10, 2012
Rated 5 out of 5 by Great location, wonderful amenities My family has stayed at this hotel several times. The breakfast buffet at the club level was perfect for us. It had great fruit and healthy food selections and the attendants were very friendly and efficient. The fitness facility was first class. Among the best! Our check-ins have always been handled quickly and without problem. We shall return July 24, 2012
Rated 3 out of 5 by Well located hotel, poor spg recognition This hotel is ideally situated in midtown manhattan. The rooms are very comfortable, but the toilets are quite small and not so easy to use. My spg gold status has not been recognized properly, and I could choose my free gift only upon request. Check-out formalities were long, the agent had issues in finding my e-mail address in my spg account. December 2, 2012
Rated 5 out of 5 by A Good Night's Sleep I loved the room at the Sheraton Times Square because it was so condusive to a good night's sleep in the heart of NYC! The bed was oh so comfortable as were the bed linens and pillows. The room was quiet and the air conditioner was working properly and was very quiet. I will return to this perfectly-located hotel on my next stay in NYC. September 16, 2013
Rated 4 out of 5 by Great Location When ever we travel to Manhattan, New York, we always stay at the Sheraton. The hotel is very clean and the rooms are fantastic. There is easy access to the subway station on the corner and plenty of restaurants in the area. All of the points of interest (Times Square / Radio City Music Hall and other attractions are within walking distance. December 19, 2012
Rated 5 out of 5 by warm welcome after long absence I came to NYC for a weekend after months away. The hotel management remembered me in-person from many frequent stays over past years. Less than an hour after checking-in, a bottle of wine, and a bowl of fruit were sent to my room along with a hand-written note from Kenny - the manager on-duty. Talk about warm hospitality from a big NYC hotel. August 1, 2012
Rated 4 out of 5 by Good location, lives up to Sheraton Brand Staff was prompt and helpful and recognized my gold status and gave me a nice room with as much a view as can be expected in NYC! Great location around midtown Manhattan. Bed and room was clean and comfy. We did have a corporate reception event at the hotel and it was well catered. Didn't have time to experience the bar or coffee downstairs. April 16, 2013
Rated 3 out of 5 by Front Desk Staff Under Qualified The front desk staff and management were unconcerned with efficiency and process. Their attitude was one of customer dismissal, and their demeanor was not welcoming. As an SPG flagship my expectation for the Sheraton NY Hotel and Towers would be one of customer service excellence not the substandard mediocrity their staff regularly provides. July 30, 2012
Rated 4 out of 5 by Recent Stay The hotel was very nice. Room was clean & tidy. Location was great. Short walking distnace from the heart of Times Sq. (5 min). The staff are very friendly and knowledgeable. All you need to do is ask! The bed was too hard (over firm) for my liking. However, since it's close to the office I was working with, I definately would staty again. May 17, 2013
Rated 3 out of 5 by Satisfactory Hotel met our needs since expectations were low. Good location and serviceable. Bathroom smelled funny, hallway light wasn't working properly even after they said they had fixed it and the safe kept on braking since the battery was being held in by duct tape. January 5, 2014
Rated 5 out of 5 by Great Hotel for NY I've travel to NY often and the Sheraton Towers NY is my home away from home. The hotel is conveniently located with the the metro right outside its door and all the activiites in the city. The hotel staft, especially those woking at the Executive Lounge, are wonderful people. It's help to be a regular there as they know you and greet you. May 26, 2012
Rated 4 out of 5 by Excellent Location The hotel's excellent location is within walking distance of many great attractions within Times Square. The subway stop directly on the corner of the hotel is very convenient. It takes you to Battery Pary, 911 Memorial, Herald Square, Yankee Stadium (just to name a few). This is my second stay at the Sheraton and I would stay there again. June 7, 2013
Rated 4 out of 5 by courteous staff and very pleasant stay I read the reviews and some of the negative comments surprise me since i have been an SPG members since 2002. I stayed at starwood/spg hotels and resorts and had no major problems. I checked in at the SPG desk in five minutes, rooms was clean, employees were courteous and helpful and plenty of security personnel visible to the guests. September 8, 2013
Rated 4 out of 5 by My visit Everything was great other than the fact that when I checked in at 9 pm they did not have the type of room I requested so they gave me a room with a fold down bed. I will say the bed was pretty good but not as good as a regular bed. A minor issue, I still slept well, and the rest of the room was very clean and had nice decor, just small. March 17, 2013
Rated 4 out of 5 by Guest check in My check in was great. However, I added my sister's name to the room so she can pick up the key the following day. I gave her room # 3035 instead of 5035. The check in staff was mean to my sister when 3035 wasn't under my name. Then my sister asked her to look under Mandy Chan instead. I was surprise the staff would be mean to my sister. June 26, 2012
Rated 5 out of 5 by Great Stay! This hotel is clean, comfortable, convenient and everyone at the hotel tried to accommodate us in every way. The parking is a relative bargain for 24 hours in Times Square NYC. Booking though SPG was an entirely different story because they have no idea of the capabilities/policies of this property. However, do not hesitate to stay here! November 26, 2012
Rated 3 out of 5 by Not quite up to standard The best feature of this hotel was the bed. Magnificent! The bathroom was too small the shower only just good enough. Couldnt get wi fi. Wasnt luxurious enough for what they charged. Asked the staff on ticket sales for a map they made me queue at the concierge counter for half an hour when it would have taken them 1 minute to get me one! January 6, 2013
Rated 3 out of 5 by Great Location, Just So Amenities The location to Time Square, transportation, shows and eateries is great. The staff is friendly and the amenities just OK. Check your bill, two out of the 3 rooms we booked had an incorrect billing, which the staff resolved. Our room had a coffee stained bedskirt which was never changed and the room was not vacuumed the first day. September 23, 2013
Rated 5 out of 5 by Great Location this hotel has a superb location at the crossroads from Central Park, the 5th avenue and the buoyant Times Square. it has just been renovated so the rooms are great and offer great space. the hotel has huge capacity but you don't really feel it. the only disappointment was the continental breakfast served at the executive lounge. August 26, 2013
Rated 5 out of 5 by First time in NYC We had 4 days to see it all and we did! Everyone at the hotel was wonderful. Though very busy and crowded, I waited for service less than 3 minutes everywhere - front desk, concierge, bell captain... EVERYTHING was great! We were also in the center of EVERYTHING! THANK YOU Sheraton NYTS for making this part of our trip smooth and easy! May 7, 2013
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