Rated 5 out of 5 by BenA Met my Platinum Expections
Every morning I recieve a USA Today outside my door. The hotel staff treat me as a valued guest, always looking for the best room available and offering an upgrade. A bottle of sparkling water and fresh fruit were sent to my room to welcome me back. It's the little touchs that make a platinum guest feel welcome. Yes, the rooms could be bigger. And the lounge could provide evening appetizers a little bit later (hard to get there when you work until 7pm even night - not convenient for the business traveller). But compared to other SPG properties in NYC, this one offers the most ammenities for a Platinum Guest. Thank you!
June 18, 2013
Rated 3 out of 5 by DLdldldl morning housekeeping
First of all, the roomst are not quiet as you can hear everything that goes on in the hallway. That happens a lot at hotels. The worst part is that you have maid service starting at 8AM in the morning and knocking loudly on every room around you with something metal. This metal tapping woke me up every 5 minutes. These housekeepers need to realize there are people tryng to sleep. it was so annoying that do not think I could stay there again.
June 14, 2013
Rated 5 out of 5 by DeltaMon The best of everything
Besides excellent location, every inch of the room was well thought out and efficiently designed. Comfortable bed, choice of pillow (I prefer the feather) and nicely decorated. I was also pleasantly surprised at how quiet the room was. I did not hear any noise from adjacent rooms or doors slamming in the hallway. Lobby was big, bright and roomy. Staff was friendly and eager to help. It was worth the money we spent.
June 14, 2013
Rated 5 out of 5 by DT1995 A short stay at the Sheraton
Although I was only at this hotel for less than two days, I had the best overall experience at a Starwood property in the past few years. Checking in and out was efficient and quick. There were extra towels and soap. The room was clean and conducive to both work and rest. The staff was extremely helpful. There definitely has been a substantial upgrade all round at this hotel since I last stayed in it three or so years ago.
June 13, 2013
Rated 5 out of 5 by Charlot L'emplacement est extraordinaire, près de Time square
Excellent service, je n'irais pas ailleurs à New York!
June 14, 2013
Rated 1 out of 5 by summer2012 Bad experience
The day of the departure the elevators for the high rise part were not working properly. Waited for 35-40 mins and ended up taking the stairs all the way down from 46th floor,being late for my flight The support staff was not helpful in resolving this issue, offering to take service elevators which were not working either. There was another set of elevators which worked for 21-28th floors but it was not communicated to us when we asked if there is any other way to get out other than taking stairs all the way down. For the amount of people that stay at this hotel, they should have managed it better and provide appropriate communications on the issue
May 14, 2013
Rated 3 out of 5 by BusTrav Poor Front desk service ruins stay
I arrived in NY early and had Platinum concierge call to see if there was a room for me. She told me there was but it would be a standard with no upgrade. When I arrived at the front desk I was told there was nothing available; within about 1 minute the women next to me was then given a room. When I asked why I was told because she was a Platinum guest. I informed him that I was a lifetime Platinum and he still said there was no room. When I protested further he said he would check with the manager. Funny thing he then found a room for me. Bottom line is they lied to me and it is unacceptable.
May 16, 2013
Rated 3 out of 5 by mykla This hotel was O'kay
The maid did not clean the glass that we had use and the room was very small for 3 people, bed was also very hard. Location was great.
June 18, 2013