Rated 3 out of 5 by Ken325 Buffet Breakfast
I love staying here but frankly the over-priced breakfast buffet was a disappointment. For the cost it is limited and the eggs were cold and the bacon had been out a long time. Would have been best to go outside hotel for a fresh meal.
October 19, 2012
Rated 5 out of 5 by Scheck Great stay
We really enjoyed our stay here. Edwin at the front desk was extremely helpful. He went out of his way to ensure we had a great stay. I have platinum status with SPG and they really made an effort to recognize that.
December 16, 2013
Rated 2 out of 5 by Cassidy staff needs training in customer service
From the beginning to the end of our stay, the staff (except for one person) was not welcoming, helpful, or a good representative of this hotel. It would appear that you don't really want people to return to your hotel in the future.
December 12, 2012
Rated 2 out of 5 by jstravel Oversold
hotel was oversold, I ended up in a room type that I didn't reserve. No acknowledgment at check-in that I had SPG status (SPG line ended up being used by all guests, took a long time to check in). Two lightbulbs in the room were out.
December 17, 2012
Rated 5 out of 5 by lgcr73 Excellent location and very good rooms
First stay in New York in a "big" hotel and was very much delighted of everything.
Staff at the reception has a great attitude and superb service. They made my stay so much better with the way they treated and responded to my needs.
November 8, 2012
Rated 5 out of 5 by omarcyto Excellent Hotel
My girlfriend an I enjoyed the hotel. The ubication is excellent, only 2 blocks away from Times Square. We loved the room. It was very confortable and modern.
We had a little problem with the elevator, but the staff solve it quickly.
March 4, 2013
Rated 4 out of 5 by Rick13 One Week in New York
Enjoyed our stay, location was excellent, staff were very helpful and would recommend to fellow travellers. Would like to have seen a hot tub or pool, especially after a long day of sight seeing and walking ( you will get sore feet)
May 28, 2013
Rated 4 out of 5 by Rojulmat Delightful
I was hesitant after reading the reviews but I went ahead due to proximity of hotel to Ziegfled theater. We were given a room on the 50th floor with 2 queen beds I requested and check in was a breeze. will definitely go back here!
August 28, 2013
Rated 3 out of 5 by MGG2012 Hotel needs better housekeeping and meal choices
Unfortunately, we had too many problems with room cleanliness. Housekeeping staff was abrupt when I tried to address the concerns.
The concierge breakfast and evening snacks have been greatly reduced and we were very disappointed.
December 2, 2012
Rated 3 out of 5 by fredx concierge
poor advice from concierge on local eatery - a rip off family diner
March 7, 2014
Rated 5 out of 5 by Howe1952 The Club Lounge a Nice Surprise
This was my first visit to this Sheraton. The lounge at the end of the hall with breakfast and cocktail food items, beverages available all day, and access to computers was a nice surprise and made staying here a great experience.
April 8, 2013
Rated 5 out of 5 by Traveler311 Great hotel in great location
We love this hotel for few reasons...
The staff is very nice and accommodating.
The location is fantastic, close to Time Square and theaters. Has a club lounge that adds to our comfort. Rooms and showers with new and great design.
February 19, 2013
Rated 3 out of 5 by Rxch just avg even for premium guests
poor front desk experience
March 14, 2014
Rated 5 out of 5 by christinna Beyond my expectations
As much as I love New York, I always expect a bit of attitude at the hotels. The Sheraton was so wonderful, people were friendly and overly accommodating. I thought I was in Iowa! I'd stay there again. The manager, Alex, is a gem!
July 2, 2012
Rated 2 out of 5 by Mike6z Uncomfortable- poor service
I was very excited to stay at this hotel. Confirmed a room for a king size bed, for myself and finance to celebrate our engagement in NYC. We arrived around 5pm for check-in, and about 45 minutes later we were able to Valet the car, where I felt I was being herded like cattle.
After an extensive wait at the front desk, we were told that my confirmed King room would not be available until 10 PM due to an airline booking out a large number of rooms. This is absolutely outrageous, we needed to get ready for dinner so settled for a small two double bed room. My girl and I like to be close, but no two adults should have to share such a small bed, as there is no room to roll over without falling out of bed, which I did. I found the staff unsympathetic and very cold. Poor customer service.
I have stayed at other SPG hotels, including the Westin right down the street where the service was far superior and accommodating.
I was outraged and will never recommend this hotel, especially for the premium price during the holiday season. Beware, unless you like to be herded like cattle, then by all means, enjoy.
January 16, 2014
Rated 5 out of 5 by Dee11 Great Location!
This hotel was very clean with a spacious bedroom. The location was perfect - walking distance to Central Park, Rockefeller Center and Times Square. I am so glad that we chose this location for a mother/daughter weekend get-away.
July 27, 2012
Rated 5 out of 5 by tom08 60th birthday stay
my wife & i have just spent 8 nights at the sheraton to celebrate my 60th birthday.hotel was just perfect,location,comfort & service was exceptional.we will definately stay at this hotel again.thanks to everyone at the sheraton.
May 15, 2013
Rated 5 out of 5 by Jude36 Great location - but
I love the location and the hotel in general.... however, I do have an issue with the bathtub! Alot of mold which could easily have been cleaned with some bleach. Very disappointing!
Otherwise, I like your hotel a great deal.
August 5, 2013
Rated 4 out of 5 by JeffTerry Great Location
A great location nearby Times Square and theaters. Steak House across the street .
NY Waterways Ferry bus drops you off 2 blocks away, so easy trip from NJ. Friendly staff and pleasant room.
January 9, 2014
Rated 2 out of 5 by TBS55 Not Starwood's best property
The Starwoods perks were not shown when checking in. There was no upgraded room(only when available) to a SPG floor. The staff was rude and I had to ask twice to have my bathroom cleaned because it was dirty when I checked in.
April 12, 2013
Rated 5 out of 5 by Palmeranski Great location, very nice room
This hotel has a great location - close to Times Square but not so close that it is super-noisy. Room was spacious for NYC and very clean. The hotel has obviously gone through a recent renovation and the room is very tasteful.
October 17, 2012
Rated 5 out of 5 by girlsweekend1 Great Location
This hotel was in a great location between the theatres and Central Park
March 4, 2014
Rated 2 out of 5 by Traveler524 Customer service needs to be improved
I was very disappointed with the willingness of the front desk staff to meet my need for an early check in. Also, my reservation for a room with a king or queen bed was ignored and the response was this was the best they had.
September 16, 2012
Rated 2 out of 5 by BLnKS Little Things Make A Difference
Pillows are very uncomfortable. Said they were feather, but they were certainly foam. Also, the in-room safe was locked. Repeated calls to the front desk to have someone come to the room to unlock the safe were unsuccessful.
June 2, 2013
Rated 4 out of 5 by Clemens This is my choise
Friendly staff, close to everything, comfortable with a excellent breakfast
March 3, 2014
Rated 4 out of 5 by JCE2012 JC
The hotel is well located and the service is good. The high volume of guests and low personnel at the reception makes sometimes difficult the check in. When asked to repair something in the room never was done during my stay
September 18, 2012
Rated 4 out of 5 by Bob59 Excellent extra effort by staff member
I needed 2 rooms, preferably next to each other and Danus (I think that was the name) at the front desk made an extra effort to arrange this and saw it through until we were able to get in the room. A very nice extra effort.
August 20, 2012
Rated 5 out of 5 by Grrink Hotel is always prefect
I'm at Starwood hotels every week in some part of the US. This hotel is consistently friendly, extremely attentive actually often at check in remembers my name, goes beyond the call to make sure my stay is the best possible
April 29, 2012
Rated 4 out of 5 by Neicy1960 Great position in NYC
Super comfy beds and great position, 5 minutes walk one way to Times Square and 10 minutes the other to Central Park.
Rooms generally on the small size and bathrooms very small with very small tub - and I'm only 5ft 2"!!
September 14, 2013
Rated 5 out of 5 by Kate49 This hotel has all the Greats for business or pleasure stays
Chris at Front Desk Excellent Accommodations Excellent
Club experience Excellent
Great View and Location
February 23, 2014