Rated 4 out of 5 by Rick13 One Week in New York
Enjoyed our stay, location was excellent, staff were very helpful and would recommend to fellow travellers. Would like to have seen a hot tub or pool, especially after a long day of sight seeing and walking ( you will get sore feet)
May 28, 2013
Rated 3 out of 5 by MGG2012 Hotel needs better housekeeping and meal choices
Unfortunately, we had too many problems with room cleanliness. Housekeeping staff was abrupt when I tried to address the concerns.
The concierge breakfast and evening snacks have been greatly reduced and we were very disappointed.
December 2, 2012
Rated 4 out of 5 by Rojulmat Delightful
I was hesitant after reading the reviews but I went ahead due to proximity of hotel to Ziegfled theater. We were given a room on the 50th floor with 2 queen beds I requested and check in was a breeze. will definitely go back here!
August 28, 2013
Rated 5 out of 5 by Traveler311 Great hotel in great location
We love this hotel for few reasons...
The staff is very nice and accommodating.
The location is fantastic, close to Time Square and theaters. Has a club lounge that adds to our comfort. Rooms and showers with new and great design.
February 19, 2013
Rated 5 out of 5 by Howe1952 The Club Lounge a Nice Surprise
This was my first visit to this Sheraton. The lounge at the end of the hall with breakfast and cocktail food items, beverages available all day, and access to computers was a nice surprise and made staying here a great experience.
April 8, 2013
Rated 5 out of 5 by christinna Beyond my expectations
As much as I love New York, I always expect a bit of attitude at the hotels. The Sheraton was so wonderful, people were friendly and overly accommodating. I thought I was in Iowa! I'd stay there again. The manager, Alex, is a gem!
July 2, 2012
Rated 5 out of 5 by Dee11 Great Location!
This hotel was very clean with a spacious bedroom. The location was perfect - walking distance to Central Park, Rockefeller Center and Times Square. I am so glad that we chose this location for a mother/daughter weekend get-away.
July 27, 2012
Rated 5 out of 5 by tom08 60th birthday stay
my wife & i have just spent 8 nights at the sheraton to celebrate my 60th birthday.hotel was just perfect,location,comfort & service was exceptional.we will definately stay at this hotel again.thanks to everyone at the sheraton.
May 15, 2013
Rated 2 out of 5 by Furbie NYC Sheraton
Too much confusion at front desk ..changing room was virtually impossible . No safe boxes at front desk was a deal breaker.
March 26, 2014
Rated 4 out of 5 by capesue Great location
Room was very comfortable, clean and quiet.
April 14, 2014
Rated 5 out of 5 by Jude36 Great location - but
I love the location and the hotel in general.... however, I do have an issue with the bathtub! Alot of mold which could easily have been cleaned with some bleach. Very disappointing!
Otherwise, I like your hotel a great deal.
August 5, 2013
Rated 2 out of 5 by TBS55 Not Starwood's best property
The Starwoods perks were not shown when checking in. There was no upgraded room(only when available) to a SPG floor. The staff was rude and I had to ask twice to have my bathroom cleaned because it was dirty when I checked in.
April 12, 2013
Rated 5 out of 5 by Palmeranski Great location, very nice room
This hotel has a great location - close to Times Square but not so close that it is super-noisy. Room was spacious for NYC and very clean. The hotel has obviously gone through a recent renovation and the room is very tasteful.
October 17, 2012
Rated 2 out of 5 by Traveler524 Customer service needs to be improved
I was very disappointed with the willingness of the front desk staff to meet my need for an early check in. Also, my reservation for a room with a king or queen bed was ignored and the response was this was the best they had.
September 16, 2012
Rated 2 out of 5 by BLnKS Little Things Make A Difference
Pillows are very uncomfortable. Said they were feather, but they were certainly foam. Also, the in-room safe was locked. Repeated calls to the front desk to have someone come to the room to unlock the safe were unsuccessful.
June 2, 2013
Rated 4 out of 5 by Bob59 Excellent extra effort by staff member
I needed 2 rooms, preferably next to each other and Danus (I think that was the name) at the front desk made an extra effort to arrange this and saw it through until we were able to get in the room. A very nice extra effort.
August 20, 2012
Rated 4 out of 5 by JCE2012 JC
The hotel is well located and the service is good. The high volume of guests and low personnel at the reception makes sometimes difficult the check in. When asked to repair something in the room never was done during my stay
September 18, 2012
Rated 5 out of 5 by Scheck Great stay
We really enjoyed our stay here. Edwin at the front desk was extremely helpful. He went out of his way to ensure we had a great stay. I have platinum status with SPG and they really made an effort to recognize that.
December 16, 2013
Rated 5 out of 5 by Tommy9999 It Doesn't Get Better In NYC
My wife and I live in San Jose, CA and are frequent guests at the Sheraton New York Times Square Hotel. The hotel is perfect, it's proximity to key places to visit and of course the subways. And they have good security. We just finished a five day stay at the hotel. I have stayed at this hotel the past four or five years. There is always a new Broadway show to see, a new neighborhood to visit, a new restaurant to try out as well as revisit my old favorites, such as Katz Deli and Clinton Street Bakery. And, I am a big sports fan.
There are many reasons, usually not just one, why one visits a certain city and hotel year after year. The list above are some of the reasons why I visit New York City. We also visit Maui every year for many of the same reasons I listed above. Maui has a very different appeal but we love visiting both places on a yearly basis. And, there are the individuals that you regularly interact with whenever you frequent the hotels and restaurants. All these factors, and especially the personal relationships along the way, is what drives me to spend my precious time in NYC and Maui.
I would like to share my experience with one of their team members. I first met Michael P. a few years ago at the concierge's desk. He loves his work; you can see it in his interaction with the guests. And there is an intangible quality about him that I that you don't find often, Michael is a local guy that is passionate about his hometown, New York City. He speaks to the guests from the heart as if they were his family from out of town, visiting NYC for the first time or even a return visitor. You cannot train an employee to do that, either they love New York City or it is just a place to live and work. Michael indeed loves New York City. Guests visiting the hotel want to feel the passion of a Native New Yorker. As a business owner myself, I find that the most difficult part of running a successful business is putting together a good team that understands the vision of the company, to take overnship. That is what you have in Michael and much more.
I would highly recommend that visitors to NYC stay at the Sheraton New York Times Square Hotel. And, be sure to look for Michael P. at the concierge's desk, he will take care of you. :-)
May 26, 2014
Rated 5 out of 5 by Grrink Hotel is always prefect
I'm at Starwood hotels every week in some part of the US. This hotel is consistently friendly, extremely attentive actually often at check in remembers my name, goes beyond the call to make sure my stay is the best possible
April 29, 2012
Rated 3 out of 5 by kbm19 This hotel has customer service problems
Bad customer service needs improvement
April 14, 2014
Rated 5 out of 5 by Andrew Excellent Experience
I thoroughly enjoyed my stay at the Sheraton at Times Square. Being close to Times Square and Broadway was great. Yet my room was so quiet that I felt like I was far from crowds. Great service from all levels of employees.
April 3, 2013
Rated 4 out of 5 by Flep Internet
Wifi internet in room kept cutting out, even with good signal strength. Internet is much better in Club Lounge and Lobby. No complimentary bottled water in room as advertised on website.
February 11, 2014
Rated 4 out of 5 by Neicy1960 Great position in NYC
Super comfy beds and great position, 5 minutes walk one way to Times Square and 10 minutes the other to Central Park.
Rooms generally on the small size and bathrooms very small with very small tub - and I'm only 5ft 2"!!
September 14, 2013
Rated 5 out of 5 by dantobi exceeded my expectations
Great location- We were there for my daughter's birthday. The hotel was immacuuatly clean, hotel staff was completely attentive and professional. This is the best hotel, I have stayed at in NYC. -Thank you for everthing!!
May 30, 2012
Rated 5 out of 5 by Allan007 One great hotel
Everything one could ask of a hotel in NYC. Perfect location, friendly staff, modern, comfortable facilities. Even through hurricane Sandy, this hotel provided top service due to its up-to-date design and dedicated staff.
November 2, 2012
Rated 5 out of 5 by Amy6 Excellent Choice in Times Square
This was my second stay. We had one small issue and they gave us free breakfast from room service. The service is quick and the room service food is amazing. I am surprised with the size of this hotel that the service is as quick as it is. We ate 1/2 of our meals from room service. The in-room Starbucks coffee was yummy! The maid staff went out of their way to meet all of our requests. The front desk was very friendly and accommodating. They gave us late check out. The décor is very nice and cozy. I like the warm, cozy décor instead of the new style of hotels where the bathroom walls are glass. If you travel with friends or children, they can see you shower in the new modern hotels. I hate that! The hotel is also conveniently located. It is a quick walk to Broadway plays, great food, Central Park, and great shopping. It is priced more affordably than many Times Squares hotels but it is even nicer than the more expensive ones. My only complaint is that the beds are HARD....but it seems that most people that stay there like the hard beds. We will definitely be back!
May 30, 2013
Rated 3 out of 5 by HelloG Beautiful Hotel with the best location in NY. However, customer service needs improvement.
I chose the Sheraton NY for its location and because I am an employee of Starwood hotels. The hotel is beautiful and well kept. However, I was really disappointed with the level of service. I ordered room service and I specifically told the agent taking my order that I needed breakfast to arrival at 6am. She told me that a hot breakfast would not be ready that early in the morning, but if I ordered the basket of muffins and bagel with cream cheese I would receive it at 6am. On the next day, my order was not ready at 6:10am. I called room service and they told me that it was on its way. At 6:15am I called room service back to cancel my order because I had a plane to catch. I was very upset that I had to leave hungry and probably late for my flight. When I mentioned the incident to the front desk agent during check out, her response was lousy. She told me that I work in a hotel and I know how things like that happens. Yes, I do work in a hotel, but I am still a customer. I could not believe how someone at her position would treat any customer with such indifference.
June 25, 2012
Rated 5 out of 5 by amiracle Great hotel in the middle of everything!
This hotel is right in the middle of everything, which makes it great for a weekend get away. The staff is very helpful and the rooms are all modern and quite clean. The conference space is accommodating to large crowds.
December 15, 2012
Rated 4 out of 5 by LindaH Renovation is superb!
the renovation is great, esp the new beds and window blinds, but you need towel hooks or bars in the bathrooms to hang up wet towels! the tea at the bar is a little steep to swallow, $6.99! front desk reception was fast.
October 11, 2012