Rated 2 out of 5 by DavidM1358 Front Desk Staff Horrible Attitude and Treat you with no respect
Will not be staying here again.
June 25, 2015
Rated 5 out of 5 by seester Front desk employee Joy extra helpful!
My son and his friends recently stayed at the Sheraton Times Square for their first trip to New York. Joy greeted them at the front desk with a smile and enthusiastically offered info on what they should do and see. She made sure any problems they encountered were handled and taken care of but most importantly, she genuinely wanted them to enjoy their stay and offered all the information she could to make sure they saw the highlights of New York. Its refreshing to see someone who is genuinely happy in her job providing excellent customer service. I am a purser for a major airline and pay close attention to excellent customer service and I make sure to commend those who provide it. Thanks to Joy, the guys have not stopped talking about what a great trip to New York they had.
June 23, 2015
Rated 4 out of 5 by Snooze4662 Good stay overall
Great location! Great sleep - quiet and comfie bed.
Room service needs an upgrade - the safe in my room was still locked from the last guest; empty bottle of wine from the last guest was left in the minibar
June 22, 2015
Rated 5 out of 5 by talanshaw13 I have no conplaints!
I chose this hotel for 3 reasons. It is in walking distance of times square, Sheraton is a well known name, and they have a government employee rate. It was my first time in New York and I only had pictures and reviews to go off of when determining where I would stay. That can be scary because you have to trust something you've never experienced or seen. The website photos are accurate. The staff is friendly and hospitable. The hotel is quiet and noise complaints are taken serious. Get a high room if possible because the view is spectacular. The location is right on the edge of times square. You aren't too close to all of the noise and chaos but you're not too far away. You're a 10 minute walk from Central Park, NBC Studios, the Empire State Building, Trump Towers, Grand Central Station, and if it's not walking distance the subway is right around the corner. A cab ride to LaGuardia or JFK airport is about 20 to 40 minutes depending on your driver and traffic. The fare will be no more than $50. I suggest this hotel for convenience and hospitality.
June 6, 2015
Rated 4 out of 5 by Deni73 Great and comfortable location
This hotel has the perfect location. It is close to Central Park, 5th Ave. and broadway shows. The subway is just around the corner. The remodeled rooms are very comfortable too.
June 4, 2015
Rated 3 out of 5 by destinyfrazier32 Do not stay!
First off, the bathroom was dirty when I got to room. The towels were stained too the point you just didn't know what to make of it. Second, trash from the previous guest was still there. I guess, they consider the room clean as long as the bed is made. I stayed there for three nights... Each day, housekeeping would just barge in without knocking. They would just walk in. This happened every single day. You walk into the lobby- it's perfect. But once you walk into the room - the perfect fantasy is over.
June 2, 2015
Rated 3 out of 5 by jtlam Great location
Location is mid town manhanttan, walking distance to everything. Their staff has great customer serivce and very courteous for NYC! from lobby to club lounge and room cleaning.
The only thing is I wish they at least change up their club lounge food every other day or so. They have the same exact food when we were there for 6 days from Breakfast to afternoon snacks.
But I love their coffee bar and tea bar. Over all I think management should review the club lounge menu.
June 1, 2015
Rated 4 out of 5 by julie22 Fsbulous Location
The hotel is clean and updated and in a perfect location! You should give out free bottled water in the room and free in-room WIFI. We ate breakfast in the dining room - were never given a menu so just sent to the buffet. Astounded when our bill was $45 with our 50% discount , more than the price of our employee rate room :-(
It was really good though.
May 31, 2015
Rated 4 out of 5 by MrMRC Great Central Position
The position in Midtown is this hotels strong point, there were minor criticisms but nothing major that would stop me returning or recommending.
May 31, 2015
Rated 3 out of 5 by Felixx This hotel has great Team and Management
We have been impressed by the warm welcome and the attention/understanding of our needs during the stay.
The nice location and the room quality would not have been sufficient to make our stay so special, without the support, friendship and appreciation from all the staff that we met and in particular form the GM.
May 28, 2015
Rated 5 out of 5 by Gerri5 Hotel has great staff
Rinad, manager made our stay wonderful.She found us connecting rooms when the hotel was very booked. She heard it was my birthday trip and sent a delicious cake and wine to the room. We were so excited and thrilled to have had this special accommodation.
May 26, 2015
Rated 5 out of 5 by traveler2900 Great hotel
Best location. Front desk was very helpful.
May 20, 2015
Rated 5 out of 5 by MWIL212 Pleasantly Surprised
My first time stay at the Sheraton Midtown and the room , location, and the gym were great. The bed was very comfortable. The elevators were very fast which is important for a tall hotel.
May 19, 2015
Rated 4 out of 5 by aidster great location for theater, park, subways
very large meeting hotel, but got good service at checkin/checkout and concierge
was quite helpful. lobby is very crowded with groups and not much atmosphere.
but great location and room is well outfitted, clean, beds great.
cons: in mid may, couldnt get the room temperture cold, just cool-ish. not sure if this was in between time for air. Also, please replace refrigerators that cant be used by guests, only racks filled by hotel that charge you if you move the contents and no room for our snacks.
May 19, 2015
Rated 4 out of 5 by RonEarle Enjoyable stay
We visit NYC a few times a year and found this Sheraton exceeded our expectations...of course the location is very central and convenient to 'everything' and the staff were most cordial and helpful. As SPG members we were disappointed with the WiFi charges but when we mentioned it a staff member rescinded the fee. We truly appreciated that gesture.
May 18, 2015
Rated 4 out of 5 by PeterVIP Sheraton Times Square
This hotel has a great location and wonderful staff. The SPG recognition is a huge benefit (thank you Cynthia M), and the SPG Lounge is nice (I miss the hot food apps).
The Lobby Bar food is a frozen food failure. Way below standard, and not acceptable.
All the staff respond eagerly to ANY request. Really, really nice people.
May 13, 2015
Rated 3 out of 5 by Brittany1226 Overpriced and overrated
I stay at this hotel almost weekly (not by choice) and in general find it to be overpriced, overrated and not very clean. It's a typical midtown hotel on a good day, but I've had better stays at other brands in the area.
May 12, 2015
Rated 4 out of 5 by TomDPhxvl Great location
Hotel is located within easy walking distance to Times Square, Central Park and several subway lines. Room was nicely decorated and clean. However, at the time of our stay, the windows were in need of a good cleaning. Front desk was efficient. There is a $4 fee per bag to hold luggage before check-in and after check-out. Attached parking facility is a helpful convenience.
May 5, 2015
Rated 4 out of 5 by SBS6142 Great Spot
Great location, very central. Clean nice rooms, the bedroom I got had a queen size bed and was very small, but I had no issue with that. I asked for a VERY late check out time and it was given to me (just choose the time when you make the reservation on spg.com).
Two things that I was disappointed about, using the gym and internet was at an additional cost. I stay at Starwood hotels very often (3 different hotels in 2 weeks) and those are usually included. Other than that, I found that $189 (before tax) is an OK rate compared to the other hotels around.
Overall, I would recommend this hotel.
May 2, 2015
Rated 5 out of 5 by kmac0306 All employees are great
I just wrote a previous review about my amazing stay but I forgot to mention that the housekeepers are wonderful and amazing. Never met people so nice and kind especially the one who cleaned my room. Veryyyyy clean rooms. The two guys at the small desk by elevators were funny. Everyone is so wonderful and there jobs there, keep up the great work. Can't wait to come back and stay here again.
April 30, 2015
Rated 5 out of 5 by kmac0306 Great stay/ lovely hotel
From the moment you walk up to the hotel it's beautiful. Right in the center of everything. My sisters and I came up for the subway series and we knew what train we had to take but we were lucky enough to have Iverson at check in and we were talking to him and he said no take this train right next to the hotel as soon as you walk out , it will take you to Yankee stadium. Very helpful. Later on in the evening we had another young lady she helped us out with getting more towels very nice. Fast delivery . Would for sure come back again. Thanks for a great stay.
April 29, 2015
Rated 5 out of 5 by PhilNicoleSJ Location Location Location
Visited NYC for business and the location of this hotel was spot on. Walking distance to everything. Penn Station is 1 mile away, Javits 1 mile, Times Square a few blocks, restaurants galore. Met with Brian Cernik (Dir of Catering/Mkt) regarding a future event and he was more than helpful. Will definitely be back to this Sheraton and more than likely be planning a few more business meetings here.
April 27, 2015
Rated 3 out of 5 by BrianChi Better Options
This hotel was so disappointing, there are better options in NYC. The check in was a joke...the hotel was doing construction and the first counter you come to was the SPG line. Two different lines with a bunch of random people trying to get to the front desk. The person who checked me in probably said 3 words to me, non of which had to do with Platinum recognition or options. I get that it was a Friday night and things were busy, but unfriendly and uninterested staff.
April 25, 2015
Rated 5 out of 5 by RufusInHI Start Spreading the News...5 Stars all the way
OVERALL IMPRESSION: Fantastic NYC Hotel. All the class and service from a big city hotel.
SPG RECOGNITION: It's the reason I keep coming back. Sheraton NY always go out of their way to recognize your SPG Status. I got a fantastic upgrade room.
THE ROOM: Modern Chic and always well maintained and clean.
LOCATION: In the heart of Manhattan, just two blocks from Times Square.
EXCEEDED EXPECTATIONS: Club Floor and SPG Recognition. Welcomed the New Year at this Premier Sheraton.
EXTREMELY BELOW EXPECTATIONS: Parking is always outrages and a feat to retrieve your vehicle, which is expected at most midtown hotel.
April 24, 2015
Rated 5 out of 5 by Gracie09 Very nice hotel
From check in the agent was pleasant and answer all our questions. When we arrived there was a blockage right in front of the check in desk I guess they were remodeling. I think It made the lobby look a little uncomfortable.
April 24, 2015
Rated 5 out of 5 by chrisath Excellent stay
Lovely accommodation, excellent service, location unbeatable.
April 19, 2015
Rated 5 out of 5 by Ck17 Awesome hotel and staff!!
Every employee I came into contact with was helpful and pleasant! Great place to stay!
April 16, 2015
Rated 4 out of 5 by HarryW01 All good, and then a wrong room service number
Great hotel, but then at 12. 22 am a persistent hammering at our door revealed a room service order delivered to the wrong room number.
One would expect some safeguards in place to prevent this from happening: the number one priority is always a good night's sleep!
April 14, 2015
Rated 5 out of 5 by SusanandBob Great location!
Proximity to multiple subway lines and to Carnegie Hall made for a perfect visit! While the line left me wishing for keyless mobile checkin, Ahmed and Steve at reception were very friendly. We'll definitely be back.
April 13, 2015
Rated 4 out of 5 by Granddaddy Checking in
Arrived at 11:30 a.m. told room would be ready at 3:00 p.m. Went out to visit Central Park with kids. got back around 5:30 pm room still not ready. Went out to dinner and came back with family didn't get check in to our room until after 9 pm. Horrible check-in but everything else great.
April 10, 2015