Rated 5 out of 5 by Alisha77 Check In was great experience
We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company!
May 5, 2013
Rated 5 out of 5 by LibraryTeach23 Handy Location
I stayed at the hotel for the conference I attended in July. The proximity to everything I wanted to see was a great bonus. Shows, proximity to Times Square, subway 5th Ave. made the visit fun.
August 1, 2012
Rated 5 out of 5 by Bob66 Great hotel experience
We stayed two night and it was a very pleasant experience. We travel to NY often and this was one ofthe best hotels. Clean, comfortable, great location. Staff was very nice and accomodating.
May 2, 2012
Rated 5 out of 5 by CaboVacation Spring Break
Most professional Starwood hotel on the east coast. I gave up on Starwood hotels after some bad experiences. The Sheraton Time Square restored my faith.
I will definitely stay there again.
April 2, 2013
Rated 4 out of 5 by tulip19 Convenient
Everything was as expected. Room design tasteful. Nice coffee and coffee machine. Nice location. The only odd thing was that my room was never cleaned.
November 12, 2013
Rated 4 out of 5 by PamelaD Too many youth groups ruined my business stay
This is the third time of staying at this hotel on business, on this occasion for 4 days last week. There were numerous school/youth/
young teenage groups staying at the hotel who were loud, not properly supervised and badly behaved,. They completely took over the entire lobby and front of hotel area in the mornings and early to mid-evenings. They don't even talk to each other, they shout and generally make a lot of noise, They have no sensitivity to the fact that other people are also paying guests, probably at a higher rate, and that we too deserve consideration. They did not keep quiet in the hotel corridors and one group spent 30 - 40 minutes having a loud conversation outside my room door and continued even after I complained. I also complained to the hotel staff but no-one seemed to arrive. And yes, I actually have two teenage children myself so its not that I am intolerant of kids. Just badly behaved kids. Sadly, I will not stay at this Sheraton again simply because of this experience. I do not spend $2.5k on a 4 day business trip to be aggravated by badly behaved adults and teenagers. Awful.
July 15, 2013
Rated 2 out of 5 by red95 Busy, Small Rooms
The hotel is very big, busy common areas with small rooms. Better SPG options elsewhere in NYC.
December 16, 2013
Rated 5 out of 5 by denny254 ny,ny
this is the only place I would stay in ny. you are in the center of everything. my wife and daughter w love this place
December 3, 2013
Rated 2 out of 5 by Aisny21 Far from the best experience
As a platinum member; it would have been nice to have gotten an upgrade; my room was cold and boring; walls in bathroom had some stains; hotel needs to have wireless in the guest rooms
December 12, 2011
Rated 3 out of 5 by Lisa72 Great location
I've stayed in tis Hotel several times a few years ago and have always loved the location. With the new renovation the Hotel have gained another star in My book. Lovely bedcomfort!
January 10, 2012
Rated 1 out of 5 by emily27 the reality is far from to be nice
HOTEL STAFF DIDN'T INFORM ABOUT LACK OF HOT WATER AND STOP OF WARM AIR CONDITIONING. NOT CLEANED COLD ROOM. Not comfortable bath facilities. Nobody care about there guests.
March 11, 2013
Rated 1 out of 5 by moonsandstars Dirty + Broken AC no response from staff
There was BIG black stains on the tile in the bath
Room in bad shape
AC and TV did not work
worst part was i asked 3 times for the staff to look at it and they never did
November 20, 2012
Rated 5 out of 5 by Patt Well Done
Great location, efficient knowledgable front desk staff. Found all staff pleasant and professional. Very happy with service an the facility. Keep up the excellent work!
February 11, 2013
Rated 3 out of 5 by Fred2000 Was expecting more from Sheraton...
The bed was not as comfortable as I thought. Only stayed one night but had hard time sleeping. The sheets were rough. Not the Sheraton experience I was hopping for.
November 29, 2012
Rated 4 out of 5 by Martin212 Holiday in NYC
In excellent position, all facilities in hotel as expected by a Sheraton hotel. Seems to be run professionally.
November 19, 2013
Rated 5 out of 5 by Sandy23 Great stay
First time that we have stayed here and loved it. The staff was very helpful and the location can't be beat. Wi-fi in the room was the only thing that we missed.
July 18, 2012
Rated 1 out of 5 by Esube worst hotel ever
I would not recommend this hotel for anyone. The staff were unproffesional, slow, mean.
December 2, 2013
Rated 4 out of 5 by Mugsy2 Elevators/Stairs
The only glitch was the elevator back up and the fact the stairs were not open for use.
December 2, 2013
Rated 5 out of 5 by Hopey Great hotel
We had a wonderful experience in New York at the Sheraton. They met our every need and went beyond the call of duty. I would stay here again.
December 8, 2011
Rated 5 out of 5 by wwgjr Staff was excellent!
We were given an upgrade to the club level and that was a nice surprise! The rooms were extremely comfortable and I love the accessibility to Times Square!
June 24, 2013
Rated 3 out of 5 by KG82 Sheraton NY Times SQ
Average business hotel, expensive for what it is - price purely generated by its great location.
November 25, 2013
Rated 5 out of 5 by Charlie Shearton New York 2013
Quick check-in. All staff friendly and helpful.
Location great for access to shows and great eating places. Coffee in rooms great. Beds very comfortable.
February 21, 2013
Rated 4 out of 5 by Fifo2008 Additional Charges
Good location, accomodations and facilities. Front desk staff could be a little bit more polite.
November 22, 2013
Rated 4 out of 5 by Michael1129 Club Lounge
The variety of food served has gone from spectacular to below average. the presentation has suffered the same. The staff was helpful and attentive.
August 7, 2013
Rated 5 out of 5 by Karen perfect location
This hotel was perfect for our theatre going needs. The concierge was extremely helpful in suggesting eating places. Will definately stay there again
February 23, 2013
Rated 1 out of 5 by hdslfadlkj Bye Bye
Filthy bathroom, was not cleaned despite request for housekeeping to re service the bathroom. Attempted contact to front desk manager got no result.
April 4, 2013
Rated 2 out of 5 by EJYoung Great location but disappointed
No fridge space, storing bags at hotel costs $, no free wifi in room, no coffee jug, pool is shared with another hotel diagonally across the street.
August 5, 2012
Rated 5 out of 5 by Roxy18 Great place to stay.
Great place to stay. Very clean and conveniently located. Staff were helpful, friendly and prompt when call to the room. I would stay there again.
June 30, 2013
Rated 4 out of 5 by DannyS Nice stay, but
Everything about our stay was good, except the check-in process. The front desk was understaffed and the wait to check in was around 20-25 minutes.
October 12, 2012
Rated 1 out of 5 by Awfull2013 Awfull
Complete lack of pride, no knowledge of customer service. Change everyone , managers, bad example of hotel industry standards
August 7, 2013