Rated 5 out of 5 by ckb17924 Very clean hotel
We loved staying at the Sheraton Times Square. It was very convenient to the attractions we wanted to see. The hotel staff was very friendly. The rooms and view were great.
July 28, 2014
Rated 2 out of 5 by jamier Never Again
This is the second bad experience I had with Sheraton. When I check in the AC did not work, I went for dinner and came back thinking it would cool down but did not. They did move me to another room that smelled like a bar. They moved me to my third room and it was not only hair all over the covers there were body fluids on the actual pillow. The manager was helpful the third time. But I will never go back to any Starwood properties again.
July 10, 2014
Rated 3 out of 5 by JSam Poor follow-up with problems
This may not seem like a big deal but it was irritating. When we checked in we noted that the mini-bar was not working. Contacted the front desk they said they would unlock the bar. It did not happen. The next day we were in the room when the staff member was checking the mini-bar stock. We again indicated that the bar was not working. She fiddled with the door and left, it still did not work. Did not work the rest of the week. On checkout we were charged for several items from the mini-bar. These items were removed when challenged at check out. They need to provide better follow-up.
November 29, 2012
Rated 5 out of 5 by Shannon43 NYE in NYC
The Sheraton Times Square was a wonderful experience for me and my family. We arrived at the hotel prior to the normal check-in time, and quickly received a room with no hassle or questions whatsoever. The rooms are newly renovated with really comfortable beds, and the room was very clean. We called for housekeeping on a couple of occasions, and they were at our door within 10 minutes each time. The staff was extremely polite and helpful. I have been to NYC for the past 5 years, and I have never received the service that I received at the Sheraton. And the location is perfect. In Times Square, but not right in the middle of the crowds. So many things within walking distance. I will definitely be back.
January 3, 2013
Rated 4 out of 5 by Barb1958 Check in experience
I had booked on the phone with SPG for our stay. I was told I was bookedfor a King suite for 32,000 points for one night.
When we arrived, I found we were booked for a junior suite. I showed the associate my confirmation with the information on it and he still insisted that we were getting the junior suite. I stayed patient, but kept to what I expected , and finally he found us a suitable suite. Upon checking out, I found that we were charged 42,000 points, which I don't think is right because of what I had agreed on when booking, I think SPG should make good about the reservation.
January 9, 2014
Rated 5 out of 5 by Saled Week at Sheraton New York Times Square
We were overwhelmed with the courtesy and helpfulness of Jonahan Lomitola who sent a letter welcoming us a few days before we came. He made sure to send us champagne and chococlate covered strawberries to celebrate our 59th anniversary, and assisted us in allowing a late exit from the hotel.We were also impressed on our arriveal with Matthew who was at the desk and was most helpful.
We would definitiesly recommend this hotel hightly. Jonathan went out of his way to make this a memorable experience!!!
June 25, 2014
Rated 5 out of 5 by James469 Great Place
I arrived there on January 18th and from the time I walked through the door I felt welcome. I went to check in and was there before check in time. Rebecca at the front desk was very nice and went on to check me in. She was very professional and helpful. I explain to her that I know it's to early to check in and she replied let me see what I can do. She found me a room and checked me in. That's what I call great customer service. I also would like to mention Denise Brunson in housekeeping she also gave great customer. The hotel is great place to stay and give great customer service.
January 23, 2013
Rated 5 out of 5 by Concetta What a trip to the Sheraton Times Square!
Recently returned from a trip with my daughter to the beautiful Sheraton TImes Square in NYC. Joe, Chelsea and Shirnette went beyond the call of duty in seeing that we had a beautiful room on a very high floor with a great view. My daughter and I loved the location of this Sheraton hotel which is close to Broadway and of course, Times Square. What we especially loved was the friendliness and helpfulness of the wonderful staff. Can't wait to do a return trip!!! We definitely give this hotel and staff an A plus.
June 20, 2014
Rated 5 out of 5 by Jennifer1 The Sheraton Midtown offers amazing customer services and rooms newly refreshed.
I would highly recommend the Sheraton
(Midtown) NYC Hotel, as this is our fourth
stay. I contacted Sharon, Director of
Reservations and she set up our requests
perfectly and professionally. Her follow up
via email was efficient and made are arrival
seemless. The location of the Sheraton,
Midtown is ideal because it close to the
best shopping, museums, theaters, restaurants, and Central Park. We stayed
on the forty-eight floor and a great NYC view.
Their beds are comfortable and linens, duvet,
and requested robes were upscale.
Being an SPG member helped us get a good rate and offers many exciting incentives.
We will return this winter for another stay
at this hotel and we highly recommend
it for the value, comfort, and amazing customer service it has to offer. The G.M.,
Terry Lewis, has a great team.....
June 30, 2014
Rated 5 out of 5 by Maureen129 Convenient location, large rooms
We really took advantage of the hotels location to many of the great sites in New York. Our room was a generous size not what we expected at all. Any staff we dealt with were always polite & helpful.
July 26, 2014
Rated 5 out of 5 by carolynmw Girls Vacation
The Sheraton met all our expectations.
The rooms were very nice, clean and comfortable, they are a little small, but we were just there to sleep. It is just a few blocks from Time Square. We would stay here again.
July 25, 2014
Rated 3 out of 5 by JJTTKK Several areas need improvement
1. Standard check-in at this hotel is 3 PM. Our family checked in at 7:30 PM and our room was not ready. We were told it won't be ready until at least 9 PM and were given a voucher for dinner (which we did not use). We had two weary young children and this was problematic.
2. During the lenght of our stay (2N), there was only one elevator working. We were on the 25th floor and reaching the lobby either took over 10 minutes or a trip up to 28th, then back down again because the elevator was always crowded. Having one elevator working, especially during peak season is inexcusable and a horrible experience for guests.
3. There were at least 10 dark lint spots and several strands of hair on one of the beds.
December 3, 2013
Rated 2 out of 5 by Ed123 Fell Very Short of Expectations
Being a long SPG member, my expectatinos are only as high as other SPG properties have made them. The Sheraton NY Toweers and Hotel fell very short to fullfilling any of the promises they said they would do when making a reservations. Very disappointed. Being my first time at this property, it may very well be my last.
January 4, 2012
Rated 4 out of 5 by ruffian72 Lauren Stich
There should be a 24-hour coffee shop located inside the hotel so guests don't have to search elsewhere any time of the day for either breakfast, lunch or dinner -- or snacks.
July 26, 2014
Rated 3 out of 5 by DaveNC13 OK, but a zoo in the lobby
This hotel does a good job overall, but for the second straight year I stayed here during their hosting of a dance convention. The lobby was extremely full and noisy due to all the dancers and their moms and it was very difficult to get an elevator. I had to wait for five full elevators and then take one going in the wrong direction just to get down to the lobby. This convention creates a chaotic and non-professional environment and I wish they would stop hosting it.
July 2, 2014
Rated 5 out of 5 by MrFan Great location
The room is with a nice touch, and I really like the mirror in the bathroom. Could be better if there wasn't a high rise blocking the view. Staff is efficient when we ask for an extra bath robe. Literally minutes away from broadway.
July 24, 2014
Rated 4 out of 5 by Flygirl Good location
I have stayed at the Sheraton several times and this hotel is in a great location for the theater, Times Square, and Radio City Music Hall. The staff are friendly too. If you stay on the club level you have access to the lounge. Tommy and Barbara are there in the evenings serving drinks and appetizers and are very pleasant and wonderful to talk to about anything. They will make your stay fun. Don't forget they are waitstaff and do not share their tips. I noticed everyone tipping Barbara at the bar but not Tommy for his exceptional service. The view is also great from the lounge.
December 11, 2011
Rated 2 out of 5 by Texan2012 Disasterous Checkin
Our group of 90 guests arrived at the scheduled time on Sunday afternoon. The hotel registration staff was ill-prepared. The two clerks at the front desk were unable to process the guests. More guests, not affiated with our convention, kept arriving as well, futher congesting the lobby and creating havoc. This convention was scheduled months ago, if not years. The staff should have had a system in place to expedite the checkin of the 1500+ guests. The last member in our group received her room at 9PM, 5.5 hours after we arrived at the hotel. The Registration desk is a nightmare!
July 30, 2012
Rated 3 out of 5 by WorldTraveller8 Bad Experience
Location is great, but that's about all this hotel has going for it.
When I checked in at 7:30 pm, the room I booked with 1 queen bed was unavailable. It took a manager to 'find' a room for me. Also, from when I booked my stay (3 days prior to arrival) to 1 days before arriving, the nightly rate went down, and Starwood was unwilling to refund the difference or change my room type.
Service was poor. All staff made excuses for what was going on, and not once was an apology offered.
Do your research before booking. If there are big events going on at the hotel, avoid this place.
September 30, 2012
Rated 2 out of 5 by Xmas2012 Cleanliness
I booked this hotel for my brother's first trip to NYC and I assumed that Sheraton will be a good hotel based on the reputation and my prior stays with them.
My brother checked-in before me and the room given to him was not even clean. He had to request for a new room. He got a new room but this really was a bad customer service. How can they check-in someone in a room which is not clean?
Also from the photos, the room looks bigger than it really is. I am not sure that this is a good practice.
Hotel's location is its biggest plus-point. If you can improve on the basic services, it will be a good choice for stay. Basic things like wi-fi are not included in the stay. Even 1-star hotels offer such features.
December 26, 2012
Rated 3 out of 5 by Merrill Good overall but had housekeeping issue this trip
I frequently use this hotel -- great location, good rates, and nice rooms. This trip I had a housekeeping issue and was so pressed for time I did not have a chance to call the front desk about it. When I went to take my shower before checking out and pulled back the curtain, the shower had used soap and open bottles of shampoo etc there. I really hope the bathroom was cleaned before I checked in -- someone clearly forgot to clean out the shower. But, I was running so late I did not give Sheraton a chance to come in and fix it. Next time, I'll pull back the curtain when I arrive.
February 14, 2013
Rated 4 out of 5 by KDLA Good Hotel
Have stayed at this hotel numerous times before. Rooms are always clean and the staff pleasant. Due to the hotel always at, or near, capacity, Platinum recognition, by way of room upgrade is not to be expected. Because of the number of guests using the club lounge can understand managements decision to remove the hot hors d'oeuvres from the evening snack, but they are missed! Kudos to "Tommy" who always seems to recognise returning guests and provides really superb service in the club lounge.
One 'request', please ask the house keeping staff to be a little more quiet in the morning. They seem to start work around 9am and their loud 'chatter' in the hallways wakes up guests trying to catch-up on their sleep.
September 23, 2013
Rated 5 out of 5 by Gildasmom Oasis
After a horrible trip from Montgomery replete with 5 hour weather delay... on the plane ,off the plane, back on the plane and bogus shuttle soaking wet with rainwater dripping on me,we arrived at your lovely hotel. We were met by a very attractive wecoming young woman(whose name I can't remember-sorry) who had us checked in very quickly. Our rooms were so nicely done and very comfortable. From the first member of your staff to the last, everyone was friendly ,polite and accomodating. I look forward to a return stay and will recommend the Sheraton Times Square without hesitation
September 16, 2013
Rated 2 out of 5 by Stacy738 Disappointed
We had previously had a great experience with Sheraton the week before in Philadelphia, but this hotel was very disappointing. We couldn't check in when we arrived, and were told to come back a few hours later; the bag check room was full; when we were finally able to check in at 5.30 our room had not been cleaned from the previous occupants - and it took over an hour to get it ready. Parking was highway robbery and not clear at all that the charge is per 24 hours - and as we were 2 hours over is was $100 not $50. Room service charges turned a $12 kids meal into a $27 expense - before tip! Location is great but with hundreds of hotel within yards, not worth the $400+ charge we incurred ($500+ with parking).
October 21, 2012
Rated 1 out of 5 by RMJ7777 A Carnival of Incompetency
I've tried to stay at this hotel on two separate occasions and must say that it is an absolute nightmare. Incompetent staff and a management that seems unwilling/unable to stand up to them and produce change. I would recommend sleeping in a back ally in Times Square before staying at this hotel!
October 18, 2013
Rated 5 out of 5 by MPBOS WE LOVED THIS HOTEL ......WE WILL BE BACK!!
We had a wonderful stay at this hotel-
The room was immaculate and the bed was extremely comfortable! The location was superb; only a short walk to the Museum of Modern Art, Rockefeller Center and Times Square! The front desk reception couldn't have been nicer-
We will be back soon...Thank you!!
December 14, 2011
Rated 4 out of 5 by theyankees3 The big apple
Overall we were very pleased with our experience . There was only one thing that I think should absolutely be mentioned that was very disappointing. We stayed on the club floor. My husband and I bought a bottle of wine so we could enjoy it in our room. We requested the male bartender to open the bottle for us and were told there would be a 25 dollar corkage fee. The bartender had a very nasty attitude. !!! Funny enough my husband then asked the concierge to give him a bottle opener and the gentleman said just ask the bartender and he will be more than happy to open it for you.
August 24, 2012
Rated 2 out of 5 by soxtr7 Great location
This hotel is in a great location, but the rooms are tiny. Our room was clean and newly renovated. The worst thing was that you had to pay $3.25 a bag to the bell hop to hold your luggage before and after check in/check out. Also if you arrive in a car there is no one to help you with your bags.
November 15, 2011
Rated 1 out of 5 by LesD1 Lousy cleaning bad management
The first room smelled like a subway station in the 1970's. The second room smelled bad too but only in the bathroom. Housekeeping came up and cleaned bathroom and was tolerable but some odor remained. We stayed but it was close. How can management not notice this? Went to store luggage for few hours after check out and found storage room open and unattended. Poor management. I've been a factory. manager all my adult life and this is only caused by a manager who tolerates poor performance. We will never stay there again.
June 10, 2014
Rated 2 out of 5 by SassyTeacher1 Disappointed In New York
When I entered the hotel I was shocked and disappointed at the long line for registration. There was not enough staff available to handle the volume, even though the hotel was aware that there was a large convention coming into the hotel.
I found the sleeping quarters to be extremely small for the amount that we paid. I was very pleased with the cleanliness of the room and the availabilty of clean linens each day.
I found that the service in the resturant was excellent and the quality and variety of the food was good. I wish that the hours had been better for mid-day dining.
August 1, 2012