Rated 4 out of 5 by DavidStetson Great NYC stay for 12k points
Good use of points, room was small however.
May 8, 2014
Rated 4 out of 5 by VR13 Overall Excellence
This hotel is well located so that Broadway and many more dynamic areas of NYC can be accessed readily. We walked to most places of interest.
August 15, 2012
Rated 3 out of 5 by DrBobBob Adequate hotel in a good location
The staff was great, the facilities old but serviceable. A problem with the tub draining was quickly resolved.
March 23, 2014
Rated 3 out of 5 by Ffpedro Too big for its own good
Great room.... but luggage storage on 6 was understaffed, inconvenient and a waste of time.
Water pressure in shower was pretty much a joke
September 23, 2013
Rated 4 out of 5 by JoyFK Great Stay
Comfortable and convenient hotel. Close to many attractions. Walk to MOMA. Have stayed there multiple times because of the quality.
January 30, 2014
Rated 5 out of 5 by e61st Thanks for Sandy Support!
Thanks for being so kind to me and my dogs during our Hurricane Sandy stay. We appreciate you allowing pets and making them feel so welcome.
November 4, 2012
Rated 4 out of 5 by tgh68 Hotel very convenient to MOMA
Very comfortable and convenient. Wireless internet buggy and required a call to tech help to assist. Room on the smaller side but it is NYC.
February 17, 2013
Rated 1 out of 5 by Ecuagirl Of all the SPG hotels I have stayed at, this is the worst.
My entire experience with this hotel was a complete and utter debacle. Starting with receiving an email a few days before my arrival saying I could upgrade to Club level. I immediately called the hotel's number listed on the email in order to take advantage of the offer emailed to me. After being transferred around multiple times and being put on hold and eventually disconnected multiple times, I was finally able to leave a message. I was later told that there was no upgrade available and there had not been any available for numerous months. Once I arrived, my check-in took nearly an hour to complete. The woman. The woman checking me in was very nice, but had no authority to do much and was constantly waiting on management. She said she would credit me a day for my inconvenience, but upon checkout, I was not given the credit, even though the same woman helped me and recalled saying it. She did not have the power to do so, once again. Once I was finally checked in, we were told to move the refrigerator from our previous room to the current room ourselves. I was told this by a manager. The room was constantly hot and never seemed to work correctly, I was promised extra towels my whole stay, yet only got the bare minimum. When I mentioned the lack of enjoyment during my stay I was promised better service, but nothing ever changed. I was given one breakfast to make my stay better. The breakfast was decent, but in no way made up for the lack of service. I understand that I was at the hotel during the NYCDA National convention, but I have stayed at many hotels during many conventions. Between dance competitions, Bar (attorney) conventions, I have never had such lack luster service. The staff themselves seemed very nice and very sorry for my poor experience, but they either had no authority, or their actions did not follow what was promised. I will never stay at this hotel again. There are many other choices in and around the same area that I have heard wonderful things about. Maybe if I had been the only one in this situation,I would give it another shot, but every single person in our group had a poor experience. It was almost as if the staff knew we had to stay there because of the dance convention and didn't care at all if we were comfortable or happy. In all honesty, the elevators were so slow , I could have easily stayed at any one of the hotels around the corner and been able to arrive at the convention in the same amount of time.
July 15, 2014
Rated 5 out of 5 by Valerie76 Friendly and Courteous Starr
Everyone from the front desk to the dining room staff, were very friendly and very courteous. Requests for special needs were swiftly met.
August 19, 2013
Rated 4 out of 5 by MW60 Improvements payed off!
Nice job redoing hotel rooms. Made use out of the club lounge, but found it much to crowded, almost uncomfortable except during off hours.
December 29, 2012
Rated 5 out of 5 by LewisJe3 Excellent!!
My stay was more than excellent. It was my very 1st time in NYC and I had a blast. The hotel staff, room, and view were amazing.
September 12, 2012
Rated 3 out of 5 by jamaica tv problems
CBS and NBC sound and picture were breaking up so badly that I couldn't watch them. Is Sheraton owned by the same company that owns ABC?
August 12, 2013
Rated 4 out of 5 by tom1299 nyc fine stay
quiet for a large hotel
very comfortable bed
clean and well maintained
April 8, 2014
Rated 3 out of 5 by mykla This hotel was O'kay
The maid did not clean the glass that we had use and the room was very small for 3 people, bed was also very hard. Location was great.
June 18, 2013
Rated 5 out of 5 by maui1980 This hotel's location is excellent,
The location of this hotel is excellent, central to many attractions, blocks to time square, rockefeller center, empire state building
February 4, 2013
Rated 5 out of 5 by tommyboy Happy with my Choice
From the early check-in to the accessibility of the elevators I was happy. Price was reasonable compared to other hotels in proximity.
February 20, 2013
Rated 5 out of 5 by Grrink exceptional
for such a great location in the heart of everything good in nyc you and your staff do an amazing job!!
March 22, 2014
Rated 5 out of 5 by csapakrat the best employees
bascome,pacheco,mcnair,prez,smith,hudson employees were gracious,professional. they made the stay a joy. the location cannot be beat.
July 30, 2012
Rated 5 out of 5 by epg123456 great
had a great time. everything was clean and the staff very nice
April 24, 2014
Rated 4 out of 5 by hea42 great location
This was the perfect hotel for what i needed to do in the city. great location. close to transportation, restaurants and activities.
July 15, 2013
Rated 4 out of 5 by JLou13 Good Location
Great location! We walked to everywhere we wanted to go! We would definitely stay here again!
March 31, 2014
Rated 3 out of 5 by KSella Busy Hotel
Good location, busy hotel. Rooms small but ok. Staff very nice.
April 22, 2014
Rated 5 out of 5 by BBL1 Excellent location and great service
The Sheraton New York is conveniently located in the heart of Manhattan. It is a beautiful hotel with superb amenities and service.
November 27, 2012
Rated 5 out of 5 by Grrink top notch!!
The hotel and staff and are always great They go beyond the normal requirements of a hotel. making sure all of the guests are happy
May 17, 2013
Rated 4 out of 5 by Calico21 Excellent choice!
This hotel attended our expectation with a great staff treatment, confort and excellent localization.
March 19, 2014
Rated 5 out of 5 by JackM52 The Staff does great work
The staff of this property have always exceeded my expectations. They truly understand the travel needs of there business clients.
August 2, 2013
Rated 5 out of 5 by KDBJ Love the location
Wonderful hotel! Only complaint is that the sheets weren't the softest! The staff went above and beyond and the location is great.
August 3, 2013
Rated 4 out of 5 by Jpurpu Sheraton Times Square
Rooms seem newly renovated. High rooms on the Northside of the building have a partial view of Central Park. Excellent gym!
January 18, 2014
Rated 5 out of 5 by Fluffy Hotel
We had a wonderful time while staying at your hotel. Everything was just perfect. We will definitely recommend it to our friends.
June 1, 2012
Rated 4 out of 5 by Joe133 Great location!
This hotel is in the middle of the city and walking distance to broadway shows. Also has two great restaurants across the street.
April 15, 2013