Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • USA
  • Landkarte

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Rated 3.7 out of 5 by 2126 reviewers.
Rated 5 out of 5 by Great hotel! This was by far the most clean hotel that I've ever stayed at in NYC. The room also felt bigger than most. The staff were very nice and helpful. There is a gym, and it is in a great location. I would definitely stay here again and recommend it highly! October 17, 2013
Rated 2 out of 5 by Not Impressed Was not very impressed with the hotel and the staff. My room wasn't ready upon my arrival in addition when we requested items from the front desk it took 3 phone calls and 5 hours to receive what we requested. Very disappointed as an SPG Platinum Member. September 11, 2012
Rated 2 out of 5 by Club Lounge SO disappointing Stayed here often, but now I'm going to stay elsewhere due to lack of food on Club Floor, too crowded, no fresh fruit/berry bowl, lack of cereal selection, rans out of bagels. This is the worst cob lounge I've ever stayed in. What's up with this ppty? March 19, 2013
Rated 5 out of 5 by Ideal for Business Travel Stayed 3 nights at Sheraton Times Square for business. Ideal location (walked everywhere I needed to go & easy walk to Times Square, Theater District, Central Park & more), clean, comfortable rooms and wonderful staff - especially at front desk! October 11, 2013
Rated 5 out of 5 by Black Friday Weekend The management treated us GREAT. Platinum upgrade to a suite, Welcome gift, Club level access for breakfast & snacks was helpful. Location to Radio City & just NYC itself was ideal. Nice visit for the family. January 26, 2014
Rated 5 out of 5 by This hotel is in the heart of New York City! It provides great facilities and is within walking distance of so many attractions. It is close to multiple subway stops to easily get around town. March 5, 2014
Rated 5 out of 5 by Great staff My friend and I stayed here recently and although the hotel was constantly busy (I was shocked at how many people were in the lobby at 4.30am as I was leaving) the staff were great, full of patience and made our stay very enjoyable. Thank you. March 18, 2013
Rated 5 out of 5 by Great location! This hotel is very conveniently located close to Central Park, good restaurants and theatres. The subway station on the corner of the hotel is a big help in getting around the city. Hotel staff was very pleasant and helpful. November 5, 2013
Rated 3 out of 5 by Housekeeping not on top of things Toilet backed up. Took almost. An hour to get help. Had to run down to lobby to use facilities. Maid never made up extra sofa bed. Just threw linens on it. Made it up when we called again. Concierge restaurant recommendations were mediocre. August 7, 2013
Rated 5 out of 5 by Great location The room is with a nice touch, and I really like the mirror in the bathroom. Could be better if there wasn't a high rise blocking the view. Staff is efficient when we ask for an extra bath robe. Literally minutes away from broadway. July 24, 2014
Rated 4 out of 5 by Good location The hotel was in the middle of of all the attraction. Central Park/Times Square etc. The rooms were of a good standard. The Lobby could get rather busy at times but I put this down to the time of the year (thanks giving). December 2, 2013
Rated 4 out of 5 by Sheraton Times Square Very busy hotel with a bustling lobby. Rooms are on the small side. Food is so-so, but there are plenty of restaurant options nearby. The best parts about the hotel are the location and the very friendly front desk staff. December 1, 2013
Rated 5 out of 5 by Go Figure Hotel folks were great, friendly - - However - - Booked room as "walk in" so could not use AAA. Explanation was only an advance booking online allows that. Techology 1, In Person 0 February 3, 2014
Rated 2 out of 5 by Staff needs training on Platinum benefits Renovations at the property are most welcome and have improved the hotel. If you are SPG Platinum -- be warned: No automatic suite upgrade, even when they are shown to be available. They resist following SPG upgrade promises. August 30, 2012
Rated 2 out of 5 by Needs attention to details Mold in bathroom. Safe broken and could not fix or replace. Staff generally indifferent unless a demand was made. At check-out was asked if everything was okey and response was no. Clerk never asked what the problems were. August 25, 2013
Rated 5 out of 5 by Cozy Refuge in NYC I love staying at the Sheraton New York. Rooms are cozy, nicely appointed and very comfortable. Room Service is timely and tasty! Front office staff very friendly and accommodatin! January 29, 2014
Rated 4 out of 5 by My Hotel Show Stay This is a great hotel. My room was great the mattress however was not the new Sheraton Sweet sleeper and was terrible. Why would you remodel the room and leave the bad mattress? Help me sleep better on my next stay. November 13, 2013
Rated 4 out of 5 by Great Location, Great Service, OK Hotel nice hotel but needs small maintenance items. Every time I flushed the toilet i had to perform my own maintenance to keep the water from continuosuly running. This happened to me here before in the same hotel. On a good note Mohammed in the Club Lounge is excellent! Great Service! Gym is very nice; however, tends to be a little crowded at times due to allowing locals to come in for a fee. This should be for hotel guests only. July 17, 2014
Rated 1 out of 5 by First bad experience in Sheraton The woman in the reception was completely arrogant two times with me (during my check in and in other moment to get information) and the line of the SPG member was a mess. That was my last time in Sheraton NY. Regards, April 17, 2013
Rated 5 out of 5 by Wonderful Hotel We stayed 2 separate nights on either end of another trip. Molly checked us in both times and was a wonderful ambassador at the front desk. We use this hotel often and the beds are the best I have ever slept in. November 5, 2013
Rated 5 out of 5 by Excellent Everything was perfect...except one minor thing....a previous guest had left a plastic baggie with some kind of food in it in the minibar. It had green things growing on it. It was easy to ignore, but so gross! July 20, 2012
Rated 5 out of 5 by New York City Weekend We had a nice weekend escape in NYC. Hotel location is excellent to explore any area of the city. Renovations are great. Room was extra clean and very comfortable, even for a family of 4 with 2 large teenagers. January 7, 2013
Rated 5 out of 5 by Sheraton-Times Square The hotel was great. The only complaint I have is that the breakfast buffet is over priced. The price should be more like $15 to $18. Although the breakfast buffet was very nice, it was not worth the money. May 3, 2013
Rated 5 out of 5 by This hotel has a great location I recently stayed at the Sheraton New York and was surprised how beautiful the hotel is with their recent renovations. The beds are outstanding and the service as well. I definite return to this hotel. January 25, 2013
Rated 4 out of 5 by Fabulous hotel location and room comfort Overall a great hotel to stay. Management were particularly helpful during our stay- thank you. We are SPG members and upgraded to SPG Club room and were not disappointed. * Beds are very comfortable and we had a lounge and plenty of drawers under the TV. * Good size room overlooked Central Park from high floor. * Great light breakfast and nibbles as well as bottled water available in Club room. * Take a travel clothesline for bathroom as no where to dry underwear. * Unable to use fridge as it is fully stocked and if drinks are removed you are automatically charged! **you can 'hire' a fridge which is ridiculous**. * One male SPG staff member was particularly helpful and friendly when approached the day after arrival. *However, our first impression of NY was 'not friendly' when we first checked with a female staff member being very abrupt and rude. We had travelled from Australia for 22 hours and arrived at 7am. Our room would not be ready until normal check in time of 3pm, I explained our tiredness and she was not sympathetic at all. I offered to leave my phone number but 'there would be no guarantee we will ring you'. I said I won't bother then and she laughed! July 25, 2014
Rated 5 out of 5 by Superb This facility greatly exceeded our expectations and Seher Funk was absolutely the very best. You should be very proud of ALL of the staff that serviced us during our stay this past week. December 1, 2013
Rated 5 out of 5 by Just wonderful! This is the second time I have stayed at your hotel. The location in NYC cannot be beat! Such easy access to everything one wants to see and do. LOVE the comfort of the beds. Slept like a baby! October 16, 2013
Rated 5 out of 5 by Guest from Greensboro NC Check-in was quite lengthy. We waiting about 45 minutes. Otherwise everything was great. June 30, 2014
Rated 5 out of 5 by Great location and club lounge This hotel is located very near to Times Square and Broadway. The facilities are very nice, and the club lounge was one of the best that I've experience. Fantastic hotel for a business traveler. October 30, 2011
Rated 5 out of 5 by Check In was great experience We were greeted very warmly and professionally! Akada at the front desk made us feel like we were not only appreciated, but like guests in her own home! She is an amazing asset to your company! May 5, 2013
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