Rated 5 out of 5 by CLH14 This hotel is in the heart of New York City!
It provides great facilities and is within walking distance of so many attractions. It is close to multiple subway stops to easily get around town.
March 5, 2014
Rated 5 out of 5 by Suzie NYC vacation
two midwestern friends visiting NYC for the first time and the Sheraton at Times Square was perfect location!!! And Anthony the concierge was wonderful and sent us in the right directions, was more than helpful in Theater tickets, tours, places to eat and drink!
April 2, 2013
Rated 4 out of 5 by Fuelmaker Fuelmaker
Room was comfortable and the hotel location was perfect.
July 18, 2014
Rated 5 out of 5 by dantzelsu Great hotel!
This was by far the most clean hotel that I've ever stayed at in NYC. The room also felt bigger than most. The staff were very nice and helpful. There is a gym, and it is in a great location. I would definitely stay here again and recommend it highly!
October 17, 2013
Rated 2 out of 5 by TravelerV Not Impressed
Was not very impressed with the hotel and the staff. My room wasn't ready upon my arrival in addition when we requested items from the front desk it took 3 phone calls and 5 hours to receive what we requested. Very disappointed as an SPG Platinum Member.
September 11, 2012
Rated 5 out of 5 by Ferry25 Black Friday Weekend
The management treated us GREAT. Platinum upgrade to a suite, Welcome gift, Club level access for breakfast & snacks was helpful. Location to Radio City & just NYC itself was ideal. Nice visit for the family.
January 26, 2014
Rated 2 out of 5 by WPJ1 Club Lounge SO disappointing
Stayed here often, but now I'm going to stay elsewhere due to lack of food on Club Floor, too crowded, no fresh fruit/berry bowl, lack of cereal selection, rans out of bagels. This is the worst cob lounge I've ever stayed in. What's up with this ppty?
March 19, 2013
Rated 4 out of 5 by consalo1 Front desk is awesome - most of the time
I recently checked in with Christian who has been of service to me in the past. He is terrific. He speaks to customers and gives me ideas, he is courteous, he anticipates what I may need, he always asks if there is anything he can do and suggests items like an umbrella since it was raining, called trhe COncierge for me, and offered the Concierge level since my room wasnt ready as a Platinum member. Many of the other clerks could take a page out of his tremendous service.
July 5, 2014
Rated 5 out of 5 by Kim2000 Ideal for Business Travel
Stayed 3 nights at Sheraton Times Square for business. Ideal location (walked everywhere I needed to go & easy walk to Times Square, Theater District, Central Park & more), clean, comfortable rooms and wonderful staff - especially at front desk!
October 11, 2013
Rated 5 out of 5 by Lisa Great staff
My friend and I stayed here recently and although the hotel was constantly busy (I was shocked at how many people were in the lobby at 4.30am as I was leaving) the staff were great, full of patience and made our stay very enjoyable. Thank you.
March 18, 2013
Rated 4 out of 5 by hoistoil Check In
Check In clerk basically rushed us through. Didn't offer any Gold member perks until I requested it. My room wasn't located on the SPG floor. No water in room. Room location poor due to the location of the supply closet which seemed to be opened and closed every hour during the night.
July 14, 2014
Rated 5 out of 5 by Isabella Great location!
This hotel is very conveniently located close to Central Park, good restaurants and theatres. The subway station on the corner of the hotel is a big help in getting around the city. Hotel staff was very pleasant and helpful.
November 5, 2013
Rated 3 out of 5 by Lesles Housekeeping not on top of things
Toilet backed up. Took almost. An hour to get help. Had to run down to lobby to use facilities.
Maid never made up extra sofa bed. Just threw linens on it. Made it up when we called again. Concierge restaurant recommendations were mediocre.
August 7, 2013
Rated 3 out of 5 by dolphinatic good for location
have stayed at many sheratons and this one is good for a perfect times square location. christian at the front desk went above and beyond to make sure check in was perfect! thank you!
July 16, 2014
Rated 5 out of 5 by WalkInRegistration Go Figure
Hotel folks were great, friendly - - However - - Booked room as "walk in" so could not use AAA. Explanation was only an advance booking online allows that.
Techology 1, In Person 0
February 3, 2014
Rated 4 out of 5 by Allan40 Good location
The hotel was in the middle of of all the attraction. Central Park/Times Square etc. The rooms were of a good standard. The Lobby could get rather busy at times but I put this down to the time of the year (thanks giving).
December 2, 2013
Rated 4 out of 5 by Joel Sheraton Times Square
Very busy hotel with a bustling lobby. Rooms are on the small side. Food is so-so, but there are plenty of restaurant options nearby. The best parts about the hotel are the location and the very friendly front desk staff.
December 1, 2013
Rated 5 out of 5 by Mart14 Cozy Refuge in NYC
I love staying at the Sheraton New York. Rooms are cozy, nicely appointed and very comfortable. Room Service is timely and tasty! Front office staff very friendly and accommodatin!
January 29, 2014
Rated 2 out of 5 by NYCFrequentTraveler Staff needs training on Platinum benefits
Renovations at the property are most welcome and have improved the hotel.
If you are SPG Platinum -- be warned: No automatic suite upgrade, even when they are shown to be available. They resist following SPG upgrade promises.
August 30, 2012
Rated 2 out of 5 by Tripp50 Needs attention to details
Mold in bathroom. Safe broken and could not fix or replace. Staff generally indifferent unless a demand was made. At check-out was asked if everything was okey and response was no. Clerk never asked what the problems were.
August 25, 2013
Rated 4 out of 5 by Tipper51 My Hotel Show Stay
This is a great hotel.
My room was great the mattress however was not the new Sheraton Sweet sleeper and was terrible. Why would you remodel the room and leave the bad mattress?
Help me sleep better on my next stay.
November 13, 2013
Rated 1 out of 5 by Seila First bad experience in Sheraton
The woman in the reception was completely arrogant two times with me (during my check in and in other moment to get information) and the line of the SPG member was a mess.
That was my last time in Sheraton NY.
April 17, 2013
Rated 5 out of 5 by Anne100 Wonderful Hotel
We stayed 2 separate nights on either end of another trip. Molly checked us in both times and was a wonderful ambassador at the front desk. We use this hotel often and the beds are the best I have ever slept in.
November 5, 2013
Rated 5 out of 5 by nowanta Excellent
Everything was perfect...except one minor thing....a previous guest had left a plastic baggie with some kind of food in it in the minibar. It had green things growing on it. It was easy to ignore, but so gross!
July 20, 2012
Rated 5 out of 5 by TheBers New York City Weekend
We had a nice weekend escape in NYC. Hotel location is excellent to explore any area of the city. Renovations are great. Room was extra clean and very comfortable, even for a family of 4 with 2 large teenagers.
January 7, 2013
Rated 5 out of 5 by Andy13 Sheraton-Times Square
The hotel was great. The only complaint I have is that the breakfast buffet is over priced. The price should be more like $15 to $18. Although the breakfast buffet was very nice, it was not worth the money.
May 3, 2013
Rated 4 out of 5 by pajarito club lounge
I think that the club lounge is not that nice, need to be more clean
March 2, 2014
Rated 5 out of 5 by Lee20 This hotel has a great location
I recently stayed at the Sheraton New York and was surprised how beautiful the hotel is with their recent renovations. The beds are outstanding and the service as well. I definite return to this hotel.
January 25, 2013
Rated 5 out of 5 by David1749 Superb
This facility greatly exceeded our expectations and Seher Funk was absolutely the very best. You should be very proud of ALL of the staff that serviced us during our stay this past week.
December 1, 2013
Rated 1 out of 5 by DisappointedandDejected Worst customer service ever!
I'm a platinum member and was treated with disrespect from the moment I walked up to the reception. Barely 'allowed' to check in and given the third degree with a condescending attitude by receptionist. Required me to call my husband (who was working and about to board a helicopter in CA at the time) and put him on the phone to 'prove' I could be checked into the reservation under his name. Asked for free water in room (which we were told should be complimentary) 4 times over 3 days before they finally delivered. Experienced a false fire alarm in the morning on the 2nd day (which happens, I understand) but was followed by 3 (count them 3!) PA announcements louder than a superbowl announcer explaining that they found the reason why it happened, and to go ahead with our normal business, sorry for the interruption.) Which might have been tolerable had we not been sleeping after a long night out. Got a vm on day 3 saying they delivered the toothpaste/brushes we requested...but we didn't request that...nor did they deliver them! Called to speak to mgr. on duty and was transferred to reception and put on permahold. This was easily the worst customer service I've experienced at a Sheraton EVER! Total incompetent staff. Avoid this hotel like the plague!
March 3, 2014