Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2125 reviewers.
Rated 1 out of 5 by What happened to this hotel? I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed. February 26, 2012
Rated 5 out of 5 by Excellent stay Location is great. Club lounge service, staff and view is incredible. Every staff member we encountered throughout our stay - concierge, bar, front desk, housekeeping and club lounge - was friendly, professional and very helpful. Room was very clean and had all the amenities we needed. We had a pleasant stay and will definitely stay here again. September 15, 2014
Rated 4 out of 5 by Like it But Lots of Room for Improvement I like this place even though there are things that aren't perfect. This old gem still gets the job done. The place, while renovated, is still a bit dated... but I still like the feel. Really like the space of the Concierge Level space... nice and open... The evening service only included cheese and crudites... no hot dish. Alcohol too expensive for a club like this. The attitude of the staff is generally good... service is a bit hit or miss. Weird that my suite had 2 charging cradles for the telephone (one in bedroom, one in living room) but only one handset... talk about cutbacks... completely unacceptable. September 15, 2014
Rated 5 out of 5 by Great Experience I must say that my experience was superb. I really appreciated the warm and friendly service of the front desk and restaurant staff. The front desk employee that helped us name was JOY. She was extremely nice and helpful. Not only did she answer all of our questions about the hotel but she also gave us great suggestions of things to do in the city. In addition to the front desk staff, the service during the brunch buffett was AMAZING! Everyone was extremely nice and profession which made our stay all the more enjoyable. I will definitely recommend this hotel to friends and family who visit NYC. September 23, 2014
Rated 5 out of 5 by Extra Special Treatment - Very Much Appreciated During our recent stay in NYC, we selected the Sheraton Times Square for the great value and reputation of the property. I must make extra special mention and give high accolades to our room attendant Mrs. Marie. Our stay was actually for our wedding that took place on Sept 6 at the Brooklyn Bridge. Mrs. Marie was cleaning the rooms around us that morning when I explained that we were getting married that afternoon and were going to be in and out so that she could plan her cleaning and leave some extra towels for our getting ready. We left the hotel to do some errands and came back to find a bottle of champagne and chocolate dipped strawberries with a note from Emma and Marie, wishing us well and congratulating us on our wedding day. Without this touch, the stay would have been just fine but the care and smiles from Mrs. Marie our housekeeper where priceless. When we left the room to go the the ceremony, she and another colleague were on the floor and shared wishes and smiles galore. PLEASE be sure that Mrs. Marie is acknowledged for her kindness and professionalism as well. It is people like her that make travelers like me loyal to your property and brand. September 19, 2014
Rated 5 out of 5 by Outstanding staff employee This is the second time this year we stayed at your hotel, Sheraton Times Square. we met your front desk manager Seher Funk the first time Jan 2014, when there were some issues with the room. Not only did she fully understand, but every time we walked into the hotel she was there to greet us by name. We stayed again, primarily because of her, in July, and again received a very personal congenial greeting and assistance , including solving rain related issues. Employees such as she, are hard to find and you should be proud of her attitude and understanding of guest relations. I think she will go far in your organization. September 7, 2014
Rated 1 out of 5 by Extremely Disappointed!!! I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay! December 8, 2011
Rated 5 out of 5 by Staff was most helpful and professional Staff went out of their way to make my business stay as seamless as possible and were professional and caring. September 27, 2014
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