Rated 5 out of 5 by RAV4 Excellent hotel
Excellent hotel experience. Well appointed, comfortable, great service and excellent location.
September 26, 2012
Rated 2 out of 5 by Letty101 Christmas in NYC
Club Floor Rooms are extremely small - water pressure was horrible, customer service was poor.
January 7, 2013
Rated 5 out of 5 by Andrea Awesome Stay
We love this hotel... the staff is great and the hotel is in the perfect spot. Thanks so much
March 8, 2013
Rated 3 out of 5 by 2brownie mine
check in is very slow, ridiculously slow. 6 people behind the desk with one person doing work
July 29, 2012
Rated 5 out of 5 by Amber Great location!
Trouble with delay for check in process. Otherwise a totally great experience at this hotel.
September 6, 2012
Rated 3 out of 5 by bobbie54 Sheraton New York Times Hotel
This hotel did not meet my requirements because of the unfriendliness of the check in staff.
December 28, 2012
Rated 4 out of 5 by CrystalM16 Great stay!
First trip to New York City and we had a great hotel with a great location in Times Square.
May 20, 2013
Rated 5 out of 5 by jbb38525 This hotel should offer free wifi in the rooms
bed was very comfortable. room clean
December 19, 2013
Rated 5 out of 5 by Luckylouie location, location, location
Whether you are in New York for business or pleasure this hotel is the best place to stay.
March 21, 2013
Rated 5 out of 5 by Timisirish The Hotel was as usual a great place to be at.
From the location to the staff and room and other amenities this hotel is one of the best.
August 24, 2012
Rated 5 out of 5 by Chrissie16 2013 NYC vacation
Great place to stay while in NYC. Great location. Within walking distance to times square.
January 15, 2013
Rated 5 out of 5 by Preto this hotel has a great location
i have been staying in this hotel for more than 30 years and I enjoyed each stay.
October 3, 2013
Rated 3 out of 5 by John104 Typical New York Hotel
Commoditized experience. Long waits for checkin if you are not SPG, Long waits for lifts.
June 3, 2013
Rated 2 out of 5 by Secretary123 Hotel good! Consumer relationship was not what I expected
Improve consumer relationship.
December 22, 2013
Rated 4 out of 5 by Nina19 Always a pleasant experience
Love the staff in the concierage lounge as well as the fact that you still have a lounge!
January 18, 2013
Rated 4 out of 5 by Sunny27 Great Location
This hotel is in a perfect location. Close enough to Time Square without the congestion.
July 3, 2013
Rated 4 out of 5 by rubio great location
hotel is in ia great locatios but the rooms are very small specially for a family of four
August 6, 2012
Rated 3 out of 5 by AC123 Location is good but room needs improvement
Location is good but the facilities are not what I expected. Restroom needs improvement.
July 1, 2013
Rated 4 out of 5 by Will84 It's always getting better
Depend on the staff you get, you get an excellent help or an unmotivated "I like to be at home rather than talk with you now" experience.
I had both in the hotel. My first sentence during the check in witch i heard was " It is not possible". My request was a really simple one. I just came one day earlier tan expect and wanted to stay one day longer.
Anyway. After he had a speech with his manager, everything was going well, except that he gave me not one information about the hotel. Even witch room category i get not what about the fitness center and noting eles what has to do with the hotel. Just my room number.
Not everyone at the reception is so cold and speechless. I had also a lady witch was helping me out by questions about the hotel with a smile and patience.
The staff in the Hudson Market restaurant wason the other hand always friendly and helpfull. If you want to have a short talk or an advise what to do in town, they help you out anytime.
The room was acctualy in the 34th floor with a stunning view. But in the bathtub were a few hairs. In a hotel like this is it for me definitly a no go. I had also a Pillow with red a red stain on it two days in a row. I wouldn't expect that as well.
The location couldn't be better. Times square and central park just a few streets away. Subway station around the corner. Superb.
Also never get any problems with the room key or internet access witch is not as a matter of course in a big hotel like this.
So in total i was quiet happy. But as I told in the title.... You can do it always better.
February 22, 2014
Rated 5 out of 5 by Grrink outstanding stay!
great location and great staff always taking theextra steps to make my stay perfect
September 15, 2013
Rated 5 out of 5 by mm52 comfortable
i have stayed there several times....always very satisfied...will stay again when in NYC
July 26, 2012
Rated 5 out of 5 by Erick34 Clean and New
Room was beautiful, and just remodeled, very clean and nice view of Time Squares.
December 4, 2012
Rated 5 out of 5 by TorontoVish Location Location Locatiom
Super Location right in the heart of New York, Great Service and friendly staff
September 30, 2013
Rated 5 out of 5 by Jack VP International
As usual, super, stay at Starwood hotels around the world wherever avail or convenient
June 8, 2013
Rated 5 out of 5 by caw28 Great hotel--all features
All of the hotel front desk, tour, bell hop and consigerge services were outstanding!!
July 30, 2012
Rated 3 out of 5 by girlie Hotel is conveniently located
It is near good restaurants, broadway shows and access to different place in the city.
October 11, 2012
Rated 4 out of 5 by Tessa Check-in
You would expect a friendlier attitude át the reception towards regular SPG customers.
February 8, 2013
Rated 4 out of 5 by Pere80 Great Room
The room was great. It just looks a little old. The location of the hotel is PERFECT!
March 6, 2013
Rated 5 out of 5 Front desk and Door
Excellent job from Front Desk Agent Alex and Door Man Marco.....Thank you so much
August 31, 2013
Rated 4 out of 5 by 10sump Close to Times Square
Staff very conciliatory. Wish I could get a quieter room on a higher floor next year.
September 12, 2012