Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2259 reviewers.
Rated 1 out of 5 by What happened to this hotel? I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed. February 26, 2012
Rated 5 out of 5 by Class Act Hotel Overall great experience. Room was spotlessly clean, freshly renovated, and very comfortable overall. Staff was courteous and very responsive to our needs. Housekeeping was professional and efficient as well as respectful. Joy in Accounting was attentive, pleasant, super quick in returning my call, and eager to serve. This hotel made me proud to be a New Yorker. January 20, 2015
Rated 2 out of 5 by Worst customer service ever! For a hotel management to state that this is the busiest weekend of the year and you should expect to have to travel up to the 3rd floor and drop your bags after waiting in line for 30 minutes is ridiculous. To not have the correct room that you booked, and to be condescending to guests is even worse. The hotel industry is a service industry, the staff should be taught that. Alex F, the manager needs a refresher course in hotel management 101...I stay in hotels weekly for work and this is by far the worse run hotel I have ever seen. Starwoods...I would drop this one if you want your members to stay loyal. December 27, 2014
Rated 4 out of 5 by Great room We had a pleasant experience at the Sheraton New York Time Square. Although the check in line was rather long, we promptly received the keys to our room and went on our way to our room. The room was clean and had all of the amenities necessary. We did not interact much with the staff but found that those who helped us were happy to do so and polite. We had a wonderful breakfast at the hotel (continental breakfast through the upgrade to Club service). Other food options at the hotel were rather overpriced so we ate out. There are several options around the hotel at budget price. Overall great experience. I would definitely come back. January 9, 2015
Rated 1 out of 5 by Worst service ever This was my worst stay ever in New York City. The people in the hotel were really unfriendly, couldn't find my reservation and didn't want to give my room that my company had paid for. After 1,5 hour waiting late at night I got my room. The internet didn't work. The last night they called me when I was sleeping because they told me that I had to check-out right away (again, I paid for that night also). The next day when I checked-out I got no excuses, but they offered me to cancel my internet bill. Guess what... just got my credit card-account, and Sheraton charged it anyway. Don't go there, people are really really rude and unfriendly! November 29, 2014
Rated 1 out of 5 by Extremely Disappointed!!! I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay! December 8, 2011
Rated 1 out of 5 Mr. From check in to check out. issues January 22, 2015
Rated 1 out of 5 by Bad experience The day of the departure the elevators for the high rise part were not working properly. Waited for 35-40 mins and ended up taking the stairs all the way down from 46th floor,being late for my flight The support staff was not helpful in resolving this issue, offering to take service elevators which were not working either. There was another set of elevators which worked for 21-28th floors but it was not communicated to us when we asked if there is any other way to get out other than taking stairs all the way down. For the amount of people that stay at this hotel, they should have managed it better and provide appropriate communications on the issue May 14, 2013
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