Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 3 out of 5 by Flyingtailor Good Location
I love the location close to pretty much everything you would want to in mid to uptown NY. But a few things I did not like was the noise in my room and longer lines and longer wait for elite check in. About the staff cleaning staff where the friendliest staff in this hotel.
PS the noise in the room was very loud you could hear the people next door like they where in you room.
October 6, 2015
Rated 4 out of 5 by Jaylynn Check-in
Wasn't as friendly and receptive as I usually would like to be received when checking in after a long day of travel.
October 4, 2015
Rated 3 out of 5 by IB07 Good location, a bit out-worn
The hotel is obviously not one of the newest ones, but still has good things to offer. It's perfectly situated between the Central Park and the Times Square, the beds are amazing, the club lounge was good as well and the internet connection was high speed indeed. We weren't really impressed with staff responsiveness, especially around the lobby bar, it felt like the staff is being forced to work there against their will. The other thing we definitely didn't appreciate was the bunch of human hair in the shower when we checked-in.
October 4, 2015
Rated 1 out of 5 by Unsatis2015 Unresponsive
The room was too dark and the staff was unresponsive. it took 2 days to fix a small problem.
October 3, 2015
Rated 2 out of 5 by CynthiaJ Shockingly bad staff
Basic Sheraton - no issues with facilities.
Our issue was with the majority of the staff we interacted with during our stay.
We asked for our room to be de-feathered prior to our arrival and we confirmed at check in.
Later around 11pm when we were going to bed, I was starting to get blotchy and become itchy. We then noticed was a feather comforter (with actual feathers coming out) and it had not been removed.
We called the front desk and was informed someone would be coming up immediately to remedy the situation. Yadda yadda yadda 3 calls to the hotel from our room, 1 call through my cell and 2 in person visits and we finally got someone upstairs to change the bedding out 2 hours later around 1AM. Rude and inept staff.
September 28, 2015
Rated 5 out of 5 Check in experience
On my check in for second stay August 25 evening, I waited in line behind an Asian gentleman. When he finished his business with the lady clerk (Marylin) I stepped up to her. She looked at me, frowned and snapped "I am not ready yet!". I asked her so what do I do and she waved me off with her hand and told me to back in the queue until she called. When she did I refused to go back to her and checked In with another clerk.
September 27, 2015
Rated 2 out of 5 by Mary123456 Check in is not 3 pm....very disappointing
Check in starts at 3 pm...this does not mean that you will be able to check in at this time. At 4:15 pm, room was still not ready. I had to downgrade from a king size bed to a queen size if I wanted to check in at 4:30 pm. I was not given a discount or incentive for my trouble. Although room was paid for months in advanced. 2 couples in front of me were experiencing the same trouble. I have stayed in many hotels, and check is 3 pm and room is always ready by 3 pm. Very disappointing .
September 8, 2015