Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 2 out of 5 by Martin4358 Dissappointed Traveler
I recently attended WOBI in NY and this was a recommended hotel. The hotel is located in a nice proximity to Central Park and Times Square. Based on the price I was paying for this hotel and the price I paid for one down the street just 3 weeks earlier, I feel I had reasonable expectations. This hotel did not meet those expectations as the bed was awful to sleep in. At check in, they told me they were upgrading my room, this was not and upgrade. It was a murphy bed. The view was lackluster as well. My main purpose for this room was to get a good night sleep and Sheraton did not delivery upon this. The bed sank in the middle and felt like it was long past its lifespan. I will not be planning on staying here again. Room 2601-Sheraton-Time Square
October 9, 2014
Rated 4 out of 5 by Allen38 Good, but there is room for improvement
Front desk staff was polite and efficient at check-in, but the security is slow.. We waited over 45 minutes to have someone unlock the door that connected the two rooms of our suite.. Another knock on the security is that the people working the elevator desk should actually be paying attention to guests / people entering the elevator lobby and not checking Facebook on their mobile phones.. Rooms were great and clean, management was very nice as well.. My other complaint goes with what a lot of others are saying, please quit skimping on the amenities in the Club Lounge and charging ridiculous prices for a beer while there in the evening.. Also I haven't received my 500 points for check-in yet..
October 6, 2014
Rated 5 out of 5 by WH1958 BEST EXPERIENCE !!!
Staying at the Sheraton Times Square has become a refuge for me in the city of NYC. The front desk managers know me and check me in often before I even arrive in front of the front desk clerk and then usher me up to my room or suite. The club floor is amazingly lovely with some of the best views of nyc and delicious breakfast and happy hour. it has the best coffee in NYC and no need to go to Starbucks as I make my own sugarfree vanilla lattes! This last time, I had a huge suite on a higher floor. It is probably the nicest hotel room I have had in NYC. I could live there and would never get an apartment in NYC because I have THE SHERATON TIMES SQUARE AS MY HOME.
October 14, 2014
Rated 5 out of 5 by SACTNT Excellent Stay
This was my second stay at this hotel. Friendly, courteous and kind staff, ideal location, good onsite facilities - gym, massages, restaurant, good room rates, very good service. On check in they realised I would be spending my birthday there and without asking got a room upgrade, complimentary breakfast and internet .. that was a "wow" for me!
October 7, 2014
Rated 1 out of 5 by amunoz77 Extremely Disappointed!!!
I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay!
December 8, 2011
Rated 5 out of 5 by GlenOne This is an excellent hotel
Terrific location in mid town Manhattan
Clean, comfortable rooms with good amenities
Friendly helpful service at front desk
Attentive service staff
October 7, 2014
Rated 5 out of 5 by mos10 Hotel as always was great
love location. very frienfdly staff
October 7, 2014