Rated 3 out of 5 by jjjj disappointed
Room extremely small. Barely enough space to walk between the bed and the desk. Matress exceptionaly firm (and uncomfortable)
April 26, 2013
Rated 3 out of 5 by Quinn Very Noisy
I could hear everything happenning in the hallway and the rooms surrounding me. Definitely the noisiest hotel i've stayed at.
November 12, 2012
Rated 5 out of 5 by mazzwill Wonderful week in New York City
The Hotel is beautiful, clean and in a strategic position, you can reach by walk Time Square, MoMa museum, and Central Park.
May 7, 2013
Rated 3 out of 5 by Gabrrivera The food was not good
The overall experience in the hotel was good but the food was not good at all. Also the staff coulld be a little friendlier.
October 30, 2012
Rated 5 out of 5 by LD1104 Phenominal View
Joy at the front desk went out of her way to make my daughter and I feel very comfortable. The view from the room was great!
November 9, 2012
Rated 5 out of 5 by Nadiab Great staff, we'll trained
Great customer service, you really have outstanding staff
December 29, 2013
Rated 4 out of 5 by academico Great location and amenities
It´s perfect to stay in Manhattan, from here you're able to go anywhere in a while by any tranportation. Great Lounge Club.
February 6, 2012
Rated 3 out of 5 by westcoasttraveler Sheraton NY Decent
Hotel is fine but as an SPG gold member to get nickeled and dimed on things that other hotels throw in for free is annoying
December 14, 2012
Rated 3 out of 5 by jpk51 Not Organized
I have confirmed reservation. Not able to find my reservation. After showing my print out of confirmation gave me the room.
December 7, 2011
Rated 4 out of 5 by Macpike Exceptional service/price
Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease.
November 18, 2013
Rated 2 out of 5 by JDNJ An uncomfortable stay
We checked in while the hotel was hosting a large conference. At the "preferred" desk, we waited nearly 30 minutes for the clerk to attend to our registration. When we got to the counter, he was full of explanations about how the hotel was sold-out, which we really didn't care to hear, since we had a confirmed reservation. After much unnecessary fuss, he did get us a room in a good location (corner of the 17th floor).
But when we reached the room, we found the heater very noisy; the television not working; and the carpet filthy. When we pulled out the Murphy bed, the space behind the headboard was really dirty (not just dust had accumulated, but trash). The carpet was strewn with what looked like children's cereal.
We had to keep the heat low so that the noise wouldn't keep us up. And we didn't have time to ask the staff to come fix the tv.
The room itself was comfortable. Without the bed, we had two leather arm chairs with ottomans and a sofa and a desk with two chairs. The view was lovely, the bathroom spacious.
But given the unclean conditions; the front desk staff's slow and hostile service; and the general unfriendliness of the stay, we won't be back.
February 19, 2013
Rated 5 out of 5 by Snapper66 Great place if you have a bad back
They do not have rollaway cots anymore, but some rooms have a chaise lounge which are very firm but extremely comfortable.
August 1, 2012
Rated 5 out of 5 by KelleyMS Excellent location and staff
This hotel was a five star rating for me. We enjoyed all of our trip @ the Sheraton. Right by the subway! Will stay again!
October 30, 2012
Rated 5 out of 5 by dd113 Wonderful!!!
I highly recommend the Sheraton NY TImes Square- great location, beautiful hotel and helpful staff. Couldn't ask for more.
December 19, 2012
Rated 5 out of 5 by Cape23 This hotel is in a great location
Great Room and great location. The entire staff was friendly and helpful.
December 17, 2013
Rated 5 out of 5 by Gaut The location is excellent
Great hotel right in the heart of the city. Close to just about everything and my office.
Safe, clean and great rooms....
October 17, 2012
Rated 4 out of 5 by Mike168 Great Location
Busy location, lots going on. Check in was timely & didn't spend too much time there. Would definitely stay there again.
June 23, 2013
Rated 4 out of 5 by Alisha35 Excellen Location
This hotel is located within walking distance of everything! Location was important to us and I am glad we stayed here.
April 7, 2013
Rated 3 out of 5 by skyking noise
I had to change rooms as the noise from an adjacent room was bothersome.Also the tv needs more choices including msnbc!
April 2, 2013
Rated 5 out of 5 by Grrink exceptional
For a very busy hotel and such a great location, it is so well run and everyone is always extremly friendly and helpful
April 6, 2013
Rated 4 out of 5 by BVisible great location
The 1st room that I was assigned had a really dirty bathroom. I had to go back to the front desk and get another room.
June 24, 2013
Rated 4 out of 5 by Paul This is hotel is a great location
The hotel is well located in Times Square close, to Rockafeller Centre, Radio City, Central Park and many other sites.
April 9, 2013
Rated 5 out of 5 by Clare Beautiful
Recently renovated and lovely.
Staff professional /helpful
Perfect location in Time Square yet quiet in the hotel
August 21, 2013
Rated 5 out of 5 by Bob45 Home Again
For the past 5+ years, we stay at this hotel as it meets all our needs and expectations.
It is our home-away-from home
July 25, 2012
Rated 4 out of 5 by Don1604 Expensive
When a room cost almost $500 a night you would think that wifi would be free.
December 9, 2013
Rated 5 out of 5 by Tclay Great Stay
Nice location. Check in was quick and easy. Little problems at check out separating the bill. Overall stay was great.
March 12, 2013
Rated 5 out of 5 by Carol5 Centrally located
Love the location of this Hotel few blocks to well known locations: Time Square, Central Park, Theaters and shopping.
November 27, 2012
Rated 5 out of 5 by LTPW Great hotel
As always, a great place to stay in Manhattan. The location is wonderful, staff is so nice, and the rooms are great!
December 13, 2012
Rated 5 out of 5 by mwaples24 Great location
Convenient to everything in NYC. Staff always goes above and beyond. Most definitely will be back. Rooms were clean
November 21, 2012
Rated 2 out of 5 by mirv82 Dated
The room is tiny and old. it definitely needs refreshing
December 23, 2013