Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • United States
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Rated 3.7 out of 5 by 2243 reviewers.
Rated 1 out of 5 by What happened to this hotel? I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed. February 26, 2012
Rated 2 out of 5 by Staff often overwhelmed during busy periods Stayed for two nights over the thanksgiving Holiday. As usual at this location, front desk did not recognize platinum status. Upon check in elevators were down so 100+ guests were in line for to go up the freight elevators. Later, the automated revolving doors leading into the hotel also broke down also. Despite being "newly renovated" rooms still feel dated and room quality still inconsistent. December 17, 2014
Rated 1 out of 5 by Worst service ever This was my worst stay ever in New York City. The people in the hotel were really unfriendly, couldn't find my reservation and didn't want to give my room that my company had paid for. After 1,5 hour waiting late at night I got my room. The internet didn't work. The last night they called me when I was sleeping because they told me that I had to check-out right away (again, I paid for that night also). The next day when I checked-out I got no excuses, but they offered me to cancel my internet bill. Guess what... just got my credit card-account, and Sheraton charged it anyway. Don't go there, people are really really rude and unfriendly! November 29, 2014
Rated 5 out of 5 by Great central base for exploring NYC We have stayed here several times over the past decade and continue to find it a fantastic location to base our explorations from. The subway is close, walking distance to times square, Rockefeller center and so many great parts of the city. December 6, 2014
Rated 5 out of 5 by Perfect Location The staff is wonderful, the hotel is beautiful. The location is very good and within walking distance to Times Square, yet far enough away to miss some of that madness! A lot of good restaurants within easy walking distance. December 9, 2014
Rated 1 out of 5 by Extremely Disappointed!!! I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay! December 8, 2011
Rated 3 out of 5 by worst Club Lounge Great check-in....Great staff....housekeepers were all smiles and so friendly...upgraded to a suite but the Club Lounge was AWFUL....honestly I have stayed in Sheratons which were category 2 3 4 which offered better breakfasts.....None of the staff in the Club Lounge greeted you and the breakfast offerings were minimal....a real disappointment November 18, 2014
Rated 2 out of 5 by Dissappointed Traveler I recently attended WOBI in NY and this was a recommended hotel. The hotel is located in a nice proximity to Central Park and Times Square. Based on the price I was paying for this hotel and the price I paid for one down the street just 3 weeks earlier, I feel I had reasonable expectations. This hotel did not meet those expectations as the bed was awful to sleep in. At check in, they told me they were upgrading my room, this was not and upgrade. It was a murphy bed. The view was lackluster as well. My main purpose for this room was to get a good night sleep and Sheraton did not delivery upon this. The bed sank in the middle and felt like it was long past its lifespan. I will not be planning on staying here again. Room 2601-Sheraton-Time Square October 9, 2014
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