Rated 2 out of 5 by oiltrader Good Hotel in good location with missing service mind of staffs
Staffs especially in front desk and concierge acted like guests.
Not recommendable for next trip.
July 9, 2012
Rated 4 out of 5 by Philandfamily Club Level
Big improvement in room decor.
Lounge open 24 hours is great. Coffee in middle of night a treat.
March 24, 2012
Rated 4 out of 5 by Fitness123 Fitness Center
Why is there an extra charge to use the fitness facilities of the Hotel if we are an SPG Member?
March 5, 2013
Rated 4 out of 5 by Tanya43 Great Hotel
Great hotel and great service.
February 19, 2014
Rated 4 out of 5 by jaetee Good location
This hotel is very close to the heart of Times Square. Great hotel for the price and location.
October 6, 2012
Rated 5 out of 5 by RAV4 Excellent hotel
Excellent hotel experience. Well appointed, comfortable, great service and excellent location.
September 26, 2012
Rated 2 out of 5 by Letty101 Christmas in NYC
Club Floor Rooms are extremely small - water pressure was horrible, customer service was poor.
January 7, 2013
Rated 4 out of 5 by feny4 Hotel in a great location!
Nice stay! Comfortable and clean. Helpful staff. Walking distance to practically everything!
September 2, 2013
Rated 3 out of 5 by 2brownie mine
check in is very slow, ridiculously slow. 6 people behind the desk with one person doing work
July 29, 2012
Rated 5 out of 5 by Andrea Awesome Stay
We love this hotel... the staff is great and the hotel is in the perfect spot. Thanks so much
March 8, 2013
Rated 5 out of 5 by Amber Great location!
Trouble with delay for check in process. Otherwise a totally great experience at this hotel.
September 6, 2012
Rated 3 out of 5 by bobbie54 Sheraton New York Times Hotel
This hotel did not meet my requirements because of the unfriendliness of the check in staff.
December 28, 2012
Rated 4 out of 5 by CrystalM16 Great stay!
First trip to New York City and we had a great hotel with a great location in Times Square.
May 20, 2013
Rated 5 out of 5 by Luckylouie location, location, location
Whether you are in New York for business or pleasure this hotel is the best place to stay.
March 21, 2013
Rated 5 out of 5 by Timisirish The Hotel was as usual a great place to be at.
From the location to the staff and room and other amenities this hotel is one of the best.
August 24, 2012
Rated 5 out of 5 by Chrissie16 2013 NYC vacation
Great place to stay while in NYC. Great location. Within walking distance to times square.
January 15, 2013
Rated 5 out of 5 by Tommy17 Great energy in the lobby
From the doorman to the receptionist to the lobby - a great inviting place!
December 19, 2013
Rated 3 out of 5 by John104 Typical New York Hotel
Commoditized experience. Long waits for checkin if you are not SPG, Long waits for lifts.
June 3, 2013
Rated 4 out of 5 by Nina19 Always a pleasant experience
Love the staff in the concierage lounge as well as the fact that you still have a lounge!
January 18, 2013
Rated 4 out of 5 by rubio great location
hotel is in ia great locatios but the rooms are very small specially for a family of four
August 6, 2012
Rated 4 out of 5 by Don1604 Expensive
When a room cost almost $500 a night you would think that wifi would be free.
December 9, 2013
Rated 3 out of 5 by AC123 Location is good but room needs improvement
Location is good but the facilities are not what I expected. Restroom needs improvement.
July 1, 2013
Rated 4 out of 5 by Sunny27 Great Location
This hotel is in a perfect location. Close enough to Time Square without the congestion.
July 3, 2013
Rated 5 out of 5 by mm52 comfortable
i have stayed there several times....always very satisfied...will stay again when in NYC
July 26, 2012
Rated 3 out of 5 by Chas02 Escape NYC in December
I know it is busy around the Holidays, but hotel needed improvement.
December 31, 2013
Rated 5 out of 5 by Cape23 This hotel is in a great location
Great Room and great location. The entire staff was friendly and helpful.
December 17, 2013
Rated 5 out of 5 by Erick34 Clean and New
Room was beautiful, and just remodeled, very clean and nice view of Time Squares.
December 4, 2012
Rated 5 out of 5 by Jack VP International
As usual, super, stay at Starwood hotels around the world wherever avail or convenient
June 8, 2013
Rated 5 out of 5 by caw28 Great hotel--all features
All of the hotel front desk, tour, bell hop and consigerge services were outstanding!!
July 30, 2012
Rated 3 out of 5 by girlie Hotel is conveniently located
It is near good restaurants, broadway shows and access to different place in the city.
October 11, 2012