Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nueva York,
  • Nueva York
  • 10019
  • Estados Unidos
  • Mapa

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Rated 3.7 out of 5 by 2265 reviewers.
Rated 1 out of 5 by What happened to this hotel? I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed. February 26, 2012
Rated 1 out of 5 by Staff threw away my phone charger and toiletries I had a two day reservation. I left for work in the morning and when I returned at 5pm the room had not only still not been made but all of my toiletry items and my IPhone 5S charger were removed/ thrown away by the room attendant. The manager stated this was due to the high volume of vistiors due to the storm and that since the attendant did not see luggage assumed the room was vacated. I was made to feel like this was all my fault. I did not even receive an apology. After several phone calls and trips to the front desk the resolution was to replace the tolietries with basically the sample sized stuff they give you for free. They offered me a Universal charger to replace my Apple product. When I returned to my room the atendant had a left a universal charger on the table , however it was not a phone charger but a power adapter. This required another trip to the front desk where I was accused of taking the wrong charger from the mini-bar and I had to explain this was left out for me. So I get back up to my room and get the universal charger from the mini-bar, and it's pretty much a low quality piece of garbage, a far cry from the Apple charger that was taken. I then called the SPG cutomer service number and relayed my incident to them. They then called the Sheraton manager who called me back shortly after and said they would try and go out and find a suitable replacement. Mind you there is a gigantic Apple store a few blocks away. I checked out in the morning and there was no charger. Very dissapointed with the stay here and the treatment from the staff. It's all my fault because I didn't have luggage and the only apology I received was at the desk when I checked out from the man that was not familiar with the situation. January 28, 2015
Rated 2 out of 5 by Worst customer service ever! For a hotel management to state that this is the busiest weekend of the year and you should expect to have to travel up to the 3rd floor and drop your bags after waiting in line for 30 minutes is ridiculous. To not have the correct room that you booked, and to be condescending to guests is even worse. The hotel industry is a service industry, the staff should be taught that. Alex F, the manager needs a refresher course in hotel management 101...I stay in hotels weekly for work and this is by far the worse run hotel I have ever seen. Starwoods...I would drop this one if you want your members to stay loyal. December 27, 2014
Rated 5 out of 5 21st Birthday (daughter) Dear sir We thoroughly enjoyed our long awaited trip to New York, and would like to compliment all of your staff who made it a most pleasant stay for all of us, we will definitely be returning. However, as English guests we would have welcomed breakfast tea in our room, and not having to reconnect to wifi every time we returned. Other than that our stay was excellent including the extras you provided for our daughters 21st birthday. Thank you once again Terence Marlow room 1647 January 29, 2015
Rated 5 out of 5 by Class Act Hotel Overall great experience. Room was spotlessly clean, freshly renovated, and very comfortable overall. Staff was courteous and very responsive to our needs. Housekeeping was professional and efficient as well as respectful. Joy in Accounting was attentive, pleasant, super quick in returning my call, and eager to serve. This hotel made me proud to be a New Yorker. January 20, 2015
Rated 4 out of 5 by Great room We had a pleasant experience at the Sheraton New York Time Square. Although the check in line was rather long, we promptly received the keys to our room and went on our way to our room. The room was clean and had all of the amenities necessary. We did not interact much with the staff but found that those who helped us were happy to do so and polite. We had a wonderful breakfast at the hotel (continental breakfast through the upgrade to Club service). Other food options at the hotel were rather overpriced so we ate out. There are several options around the hotel at budget price. Overall great experience. I would definitely come back. January 9, 2015
Rated 1 out of 5 by Extremely Disappointed!!! I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay! December 8, 2011
Rated 1 out of 5 by Worst service ever This was my worst stay ever in New York City. The people in the hotel were really unfriendly, couldn't find my reservation and didn't want to give my room that my company had paid for. After 1,5 hour waiting late at night I got my room. The internet didn't work. The last night they called me when I was sleeping because they told me that I had to check-out right away (again, I paid for that night also). The next day when I checked-out I got no excuses, but they offered me to cancel my internet bill. Guess what... just got my credit card-account, and Sheraton charged it anyway. Don't go there, people are really really rude and unfriendly! November 29, 2014
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