Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 5 out of 5 by EJR01 EJR01
Ok, so for the 3rd time in 3weeks SPG/Starwood rescued my trip. First, at the Sheraton 4Points Times Square 2 weeks ago, then , in Alexandria, VA. This time, I was actually registered at another "prominent presidential" historic NYC hotel where the room was so shocking, I called the SheratonTimes Square before putting my bags down. I booked a wonderful room and ran over to find everything I had expected. I lost money on the lesser hotel, but the Sheraton more than made up for it. The front desk, the great concierge and the world class doormen gave me every reason to come back. And I will. Tip: stop wasting time & money on "deals" at other places. Book with SPG. Lesson learned.
July 8, 2014
Rated 5 out of 5 by atlanta123 Customer Service Exceeded Expectations
I can’t say enough about the great level of service we received during our stay Jun 25-27. Beginning a few days before our stay all the way to check-out each staff interaction we had was well above our expectations. My wife and I visited NYC to celebrate our 5th wedding anniversary and the Sheraton New York Times Square staff went above and beyond to make our stay very memorable. One thing that SPG does well beyond other hotel chains is they get the little things right. Every staff interaction is an opportunity to win guests over and they knocked it out of the park for us. On arrival, check-in was hectic due to sold out status, but that didn’t deter welcome staff from apologizing for the wait and passing out bottled water to guests. Once at the check-in desk everything went fast; elite status recognized, elite benefits provided including upgraded room, bottle of wine for the wait, etc. One thing I had done prior to the stay was reach out to a housekeeping email I received to request a fridge. On arrival to the room we were delighted to find the fridge already in room. Another great personal touch was the fact the housekeeping manger (shout out to Pilar) had left us a personalized note welcoming us and acknowledging our anniversary. Shortly after arrival a few complementary treats arrived to help us celebrate. Thanks again to all those who helped make our 5 year anniversary a memorable one, we look forward to returning in the future.
July 7, 2014
Rated 5 out of 5 by pnich Location
The location of this hotel was just perfect for first time visitors to New York City. We could walk almost any where we wanted to go. The quality of the hotel was just wonderful.
July 6, 2014
Rated 4 out of 5 by Twinn2013 The best location!
I enjoyed my stay at this Sheraton. I like the location that's not too close from Times Square, about 10 blocks away, meaning less crowded and subway station just around the corner. I didn't receive any room upgrade as Platinum member.
I totally agree with the other recent reviewer , Djscinema, May 15, 2014 about how hard it is to get approved for Suite Night Award from this Sheraton. Suite Night Award should be applied before your arrival, NOT requested at front desk when you check-in. I applied for my Suite Night Award when I booked my room, which is 8-9 days before my arrival, but they didn't approve it.
If a lot of Platinum members are complaining about this issue, The Management from Sheraton New York Times Square and Starwood Hotels and Resorts should investigate this matter to see if Suite Night Award program is working properly in this property.
By the way, the Club Lounge is way to crowded for breakfast and afternoon reception, but we heard that from other reviewers before. I just want to confirm it again!
May 27, 2014
Rated 4 out of 5 by Djscinema Suite Night Upgrades Not working
I always recommend Sheraton/Starwood but lately I have been having issues with upgrades - mainly while trying to use my suite upgrades. It seems since these have been introduced, I have not only gotten less upgrades but have gotten NO upgrades from these awards.
I try to always stay at the NY Sheraton but my upgrades have been harder to come by.
May 15, 2014
Rated 5 out of 5 by kmartin3 Great Location with a very crowded Club Lounge.
Our stay started on high note because of Daunus at check-in. Even though the hotel was very busy he managed to arrange our suite upgrade for all three nights of our stay.
The hotel was obviously very busy and so was the Club Lounge. A very limited cold menu was offered and the staff seemed overwhelmed and somewhat curt. This was not my usual Sheraton Club experience.
June 30, 2014
Rated 4 out of 5 by NY2014 Excellent location
This hotel is in a fantastic location with Times Square and Central Park less than ten minutes walk in either direction. The room we stayed in was a bit tired and could do with a refurbishment, particularly the bathroom. This said, the room was perfectly adequate for what you need in terms of a place to sleep and shower. The staff at the hotel were excellent, and very responsive if we needed extra towels etc'. The concierge was particularly helpful in giving advice. Overall, we had a great holiday and we would stay at the same hotel next time.
July 8, 2014