Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nueva York,
  • Nueva York
  • 10019
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

Cerrar

Niños por hab.

Esta información nos permite identificar las habitaciones que mejor se adaptan a su grupo y prepararnos para su llegada.

Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Rated 3.7 out of 5 by 2208 reviewers.
Rated 3 out of 5 by Not in love with it, for odd reasons Room was clean, and quiet for Times Square. BUT: - Line for reception was unduly long - as in, the length of the lobby. - Escalator/elevators are byzantine. Not all escalators go to all rooms, which is fine, but they don't all go to all conference floors, and there's little signage, which is weird. - Main problem: I travel maybe 180 days a year, and these sheets/pillowcases were the hardest and roughest I've ever experienced. It was like sleeping in sandpaper - one woman at the conference got a rash from it. April 8, 2013
Rated 5 out of 5 by Excellent Hotel My family and I enjoyed our stay at the Sheraton New York. I especially want to thank Pearl who provided my wife and I with a gift of wine & cheese to help us celebrate our 20th anniversary. The room was quite comfortable for us on our 5-night stay. All hotel personnel were very friendly and courteous to us. The next time we travel to NYC, we'll stay at this hotel again. July 2, 2014
Rated 4 out of 5 by Check In Check In clerk basically rushed us through. Didn't offer any Gold member perks until I requested it. My room wasn't located on the SPG floor. No water in room. Room location poor due to the location of the supply closet which seemed to be opened and closed every hour during the night. July 14, 2014
Rated 5 out of 5 by A great location This hotel was a wonderful place to stay for our first visit to New York. It was a short walk to Times Square, the MoMA, and Central Park and the staff was helpful in answering our questions about finding different sights around the city. Our room wasn't ready when we arrived, but the staff sent up a complimentary bottle of wine and some snacks later. A very nice touch. July 2, 2014
Rated 4 out of 5 by Good hotel Good hotel with on location. July 27, 2014
Rated 3 out of 5 by NEEDS AIR CONDITIONING SAFE BROKEN FIRST ROOM AIR NOT WORKING ASKED FOR REPAIR BROUGHT IN FLOOR FAN NEXT DAY MOVED TO ANOTHER ROOM SAME THING AIR NOT WORKING BOTH ROOMS BATH ROOM SOUR & HAD OFFENSIVE ODOR WORKOUT COST $20.00 TO USE NO SWIMMING POOL BUT ADVERTISED ON OUSIDE OF HOTEL JOHN THE CONCIERGE WAS FANTASTIC. GREAT LOCATION BEAUTIFUL HOTEL July 9, 2014
Rated 4 out of 5 good except for house keeping and street noise The room was small, but typical for NYC. The bed was comfortable. Good choice of TV channels and nice large flat screen. Great location within walking distance to alot. The shower didnt have much pressure. I was on the 14th floor and the street noise was very, very loud. I was woken up in the middle of the night several times. The windows need to be updated cancel out the noise. The cleaning staff left my dirty sheets in my room on the ground. I travel weekly for work and have never had that happen before. April 29, 2012
Rated 4 out of 5 by Great Staff! I recently stayed with you for the first time in NYC. I was there for 9 days and had the best experience. The staff was excellent, friendly and very accommodating. I was very pleased with hotel and its location. Some of the rooms do need some update but overall good for NYC. Please commend your staff for their excellent service! July 8, 2014
Rated 5 out of 5 by Nice Stay at Sheraton New York I was attending a conference in the nearby Hilton when I stayed at the New York Sheraton for 4 nights. It was a smooth stay and the staff were competent and genial. We got caught in a snow storm and they didn't bat an eye when I asked to stay an extra night with flexibility if I couldn't actually fly out. Seeing as they were hosting their own conference at the time and were very busy, I really appreciated this flexibility. I ended up flying out on time and they got it canceled with no fees. Thanks guys! January 23, 2014
Rated 2 out of 5 by Poor service culture With the exception of the cleaning staff and conference facility management, the service culture in this property is abominable. Arrived at 3:00 PM to find my room was not ready. Returned at 5:00 to learn that it still wasn't ready as the previous guest had a late checkout. problem was that no one checked the room to learn that the guest had departed (only then did the cleaning crew get started). I finally got in my room at 10:30 that night... June 5, 2014
Rated 4 out of 5 by Disapointed with check in I booked my reservation online with a special rate that was to include 2 cans of Coca Cola, a cooler and a $25 gift card. When I checked in e front desk did not mention the rate and when I questioned it, the woman replied "Yeah I saw that and did not know what to do with it", so she ignored it and checked me in. I asked her to figure it out and she could not, so she sent 2 cans of coke to the room and the bill was incorrect the next morning. I plan to call Sheraton and ask for an explanation, not happy. June 2, 2013
Rated 5 out of 5 by Brilliant stay We had a great stay,the hotel is beautiful,clean and the rooms are very spacious. Location is amazing and just a few blocks from times square! II would like to say a big personal thanks to Sandeep on reception, after going to reception to get our keys reset I mentioned that my boyfriend (now fiancé) had proposed while we were in my and Sandeep arranged for wine strawberrys and cheese and biscuits sent complimentary to our room on our last night which made our last night that not more special . Thank you December 7, 2012
Rated 3 out of 5 by Location,Location,Location! Location,surely can't be beaten!! After a major refurbishment I was expecting more.We used the internet(WiFi) a lot during our stay.We were not informed that you get logged out every 30 minutes,it was actually more frequent.About 100 re log ins between the two of us over 4 nights.We would have paid more not to have to do this.Lastly,1800 rooms and mostly only 1 or 2 staff on reception.We had to pick and choose our time otherwise one time we waited 15 minutes for an enquiry.Otherwise, our stay was fine. January 21, 2013
Rated 2 out of 5 by Too Many Problems... Had three rooms over my four day stay. First room I was give was located right next to an ice maker that was making a terrible noise (definitely in need of service). Did not even unpack in this room. Next room seemed fine, but then at about half hour intervals each night, the pipes in the wall made a noise that can only be described as someone with an axe trying to get out of the wll (right next to the bed). This happened about EVERY 30 MINUTES throughout the night, Next day, I switched rooms. The last room, heating would not stay on for more than a few seconds at a time. It would come on than immediately switch off no matter what temperature I set it on. The desk area (located next to the window) was so cold, I could not even sit there. May the preferred floors are better. Who knows? February 22, 2014
Rated 4 out of 5 by Good Experience Our three nights at the Sheraton New York Times Square were delightful. From reserving our room with Travis, check-in to check-out, every process was friendly, smooth and professional. The room was clean and typically NYC small but a good value and reasonably comfortable. The location of the hotel, a short walk to all the Broadway theaters, Times Square, shopping and dining couldn't be better. We would love to come back and wouldn't hesitate to choose the Sheraton again. You're great hosts. Thank you. September 30, 2013
Rated 3 out of 5 by Poor attention to detail I have stayed at this hotel many times and usually have a wonderful experience. This time when I checked into my room I found used soap and shampoo left in the tub and no free water in my room that was part of my package. I called down regarding these two issues and about an hour or so later house keeping showed up with a bag of shampoo, soap and conditioner. I had to call back down about the water and they said to take it from the mini bar I wont be charged, well I did that and of course was charged. December 21, 2011
Rated 3 out of 5 by Nice rooms, great location, but poor service Room was great and very spacious for NYC standards. Excellent location as well. The lobby area reminds me of hotels in Las Vegas. Busy and lots of people. I would stay here again, but was not impressed with the customer service. 7 people in line at check-in and only 2 people working the front desk. Called the morning of check out with a question and was put on hold, finally hung up after about 5 minutes with no one answering...then was forced to wait in line in the lobby to get my question answered. May 16, 2012
Rated 3 out of 5 by Below expectation Very busy hotel, very noisy. Lobby gives you the feeling of being in a train station at rush hours. Concierge a bit arrogant after providing a feedback on a restaurant that they reccomended. Check-in very easy, supported by good staff. July 16, 2014
Rated 5 out of 5 by Check in process SLOW Lovely, clean hotel. ONLY negative, plan on spending a lot of time checking in at peak hours. We arrived at 12:30 and there was only one person checking people in. Another employee was there when we first arrived but then went in the back - when she returned, the other employee "took a break" We had theater tickets and barely made it for a 2:00 show. The line was extremely long and the staff didn't really seem to care - which was the worst part. The hotel itself is clean and worth the stay. March 17, 2014
Rated 5 out of 5 by In the middle of everything! Sheraton New York is within walking distance of theatres, shopping, world-class museums, great food, and fabulous people-watching! However, their recognition of SPG status is somewhat lacking, in my opinion. My status as a Gold guest (just a couple of days short of Lifetime Gold) did not gain me much benefit; I was told that they have "180 Platinum Members a day" checking into the hotel. June 23, 2014
Rated 3 out of 5 by Huge property with unmotivated staff Noisy. In attentive staff. Overpriced food. Stay apmewhere else. July 24, 2014
Rated 5 out of 5 by New York Stay June 17-21, 2014 Overall our experience was excellent. Our Room maid was superior and my wife made sure that she was tipped accordingly. The hotel location was excellent, My only negative experience involved the restaurant breakfast. After being seated by the receptionist my waiter brought a carafe of coffee, did not pour any and brought the bill. I was offended to be charged a 15% service fee for that. June 23, 2014
Rated 4 out of 5 by nice room the location is in the heart of NYC near the time aquare, the rooms are very nice with a good conditions. July 22, 2014
Rated 4 out of 5 by Business Travel I like the hotel and its in a great location. Unfortunately my room was right next to the ice room and near all of the elevators and it was very noisy. Also I happened to have a noisy neighbor who came back one night with his family at 1:30 am in the morning; door was slammed multiple times and made my sleep challenging. Overall the hotel is great; it was the room I stayed. June 26, 2014
Rated 2 out of 5 by Not what you expect from a Starwood property. Service was poor. Had to call multiple times to have pillow cases put on pillows and robes delivered. Waited for a couple hours and no response. I understand that the hotel was busy this time of year, but the Service Desk should at least set expectations on the delivery timeframe. Also received some incorrect charges on my bill that were later removed. Also, there was mold in the shower. Disappointed in that I used points for my stay. I am a Starwood girl, so I was disappointed in this experience. December 21, 2011
Rated 3 out of 5 by 25 minutes in an elevator would justify a little recognition i stayed at canal two weeks ago .. great room .. nice hotel .. great location .. but got stuck in an elevator for 20-25 minutes .,, not really a big deal but was shocked they didnt give me or the others a free cocktail, a free night or even get our info and recognize it when i checked out .. i am at sheraton 40th this week and will try another sheraton or even maybe the hilton here in midtown/uptown to find a new home .. i am a big sheratn fan so even more disappointing .. might need a new manager July 12, 2012
Rated 3 out of 5 by Poor customer response I have stayed at this hotel in 2012 and 2013, each time for over a week. It was a good location. I found everything else average except for the concierge service which was of little help so I quit using it. This year I went to make my reservation for ten nights and they wanted payment for the full ten nights up front and non refundable if I wanted a decent rate. I emailed the hotel and asked if it would be possible to make the reservation at the rate quoted with a one night non refundable deposit. This seemed to be the policy of other hotels in the area. I was a past client and it was not in prime time. I did not even get a reply email. This is not very good customer service. I have since reserved at a brand new hotel in the same area, with free in room wifi for a better rate and the one night deposit policy. April 25, 2014
Rated 4 out of 5 by Pet issue The first night we were there, someone nearby had a yapping dog. The hotel staff was gracious, but there wasn't much they could do...the hotel is pet friendly and they cannot enter the room etc. etc. Yes, I love my dog...but leaving animals alone in a hotel room is cruel. July 11, 2014
Rated 4 out of 5 by Perfect Location This hotel is literally right off the subway so it was perfect from JFK. Location couldn't be better and is in walking distance of most major attractions for the holidays. The staff were very friendly and helpful, the room was clean and comfortable, and food was just outside any door. We did not eat in the hotel so I cannot comment. My only "negative" comment - tiny rooms and very tiny bathrooms, so two was the max number for our room for three nights. Any more would have been a tight squeeze. December 16, 2012
Rated 4 out of 5 by Great Location Can't beat the location, best thing going for this hotel. This was my second stay, 1st time was 5yrs ago. Our room was smaller than I recalled, beds were comfortable, room was clean but bath smelled musty-most likely due to the shower curtain. During our 4 days stay the lobby was always crowded and the computer stations were packed. There was a dance competition going on at the hotel and there were kids everywhere, luckily we were out sightseeing most of the day. Note: this hotel has no pool. July 15, 2012
<<prev 33 34 35 36 37 ... 75 next>>