Rated 4 out of 5 by tperry9697 great stay...then...
Loved the stay all but two things. the Business charged me $10 buck to recieve a package for me!!! what !! plus I had to go and pick it up from them . this is stupid!! when I told the staff member about it she looked at me like I had a 3rd eye. I am sick and tired of being charged for crap like this that should be a service!!!!!
January 14, 2013
Rated 4 out of 5 by mher77 So Far So Good
The location of Sheraton New York is excellent, the common space are very good, not like the rooms, I thought could more space, for example avoid a bid coach in room, changing by two smaller.
I think so the recognition for SPG should be better, I have to let reception know about to receive Internet Access or additional Mileages.
January 31, 2013
Rated 4 out of 5 by Greg89 Worthwhile, with room for improvement
The hotel in general is very good: the staff is friendly and the lobby and general areas are clean and pleasant to be in.
The location is, in my opinion, one of the best possible in Midtown New York City. It's near to all sorts of big points of interest and restaurants and bars as well as very close to a subwaystation that will take you anywhere you want to go.
Room cleanliness was top notch. The room in itself (standard room) was not too spacious and our view wasn't that great, but it's certainly a nice room. We did however have a quite noisy room with the fan of the A/C and the waterpipes making a continous noise through the night. Some of the light did not work and some of the drawers in the cupboards were broken. The shower I found not to be so handy.
The service upon mentioning these (minor) problems however was impeccable. The people at Sheraton and SPG helped me in an extremely quick, polite and correct manner. A service of the highest standards.
June 20, 2012
Rated 3 out of 5 by DSAa Need to get act together on bag check
I made the mistake of thinking that checking my bag for the day would be more convenient than lugging it to my meetings. What a mistake. When I returned at 2:20 pm there was a long line of people waiting to check and retrieve bags. It took 30 minutes to get my bag and caused me to mis my train. This was absolutely unacceptable.
April 27, 2013
Rated 5 out of 5 by gbonanse NYE 2014
We stayed at Sheraton Times Square for the NYE 2014 - excellent location, affordable price, excellent staff and hotel in perfect conditions. The best location possible if you want to be in the pulsing heart of NYC NYE parties - distant enough from the big crowds and near enough to walk by.
January 5, 2014
Rated 3 out of 5 by SYNTS Ok but scratchy sheets
I like this hotel...the location, staff, cleanliness, however, the sheets are scratchy, rough and not soft. This is the second time I've stayed at this hotel and both times I was not able to sleep well because the sheets were not comfortable. The bed is fine but I don't know if they use too much bleach or detergent or what.
September 28, 2013
Rated 2 out of 5 by PickyPickyTraveler Disappointing
Be prepared for small rooms, weak water pressure, delays in getting an elevator in the mornings (if you're above the 28th floor), a dilapidated gym, and a dirty bar/lounge area. Housekeeping is not very thorough; my room did not appear to have been vacuumed from previous guests' use. This hotel is an embarrassment to Sheraton.
January 31, 2013
Rated 3 out of 5 by Pizza Towels smell like vomit
Location is great for theatre. Our stay was quite Sheraton average - but the towels smelled of vomit, and even when we requested replacements, they still smelled. Also, they used some sort of air freshener that was toxic - it permeated our lungs and caused us to cough and wheeze. I would not choose this Starwood hotel again...
August 26, 2012
Rated 3 out of 5 by Joe11 This hotel nickles and dimes you.
I knew the hotel was expensive and you would think most of what you needed would be included in the price but it was ridiculous for all the "extras" you have to pay. Way too long of lines for everything. Took almost an hour to check in; elevator waiting time was too excessive. Staff seemed tired and not interested in service.
December 13, 2012
Rated 5 out of 5 by Wilson Nice hotel!
I am a Hotelier myself and this is the first time I've stayed at this property. I checked in after mid night and the gentleman at the front desk complimented me a late check out as well as complimentary breakfast! Great hospitality! The only thing, I don't think my bed was a 'sweet sleeper'? Other than that, great experience.
February 6, 2013
Rated 4 out of 5 by Madea31 Rooms better than standard of the lobby
The room was very good and the staff (especially security) very attentive to my needs and helpful.
Main entrance, admitting to the hotel lobby is somehow discouraging, given the huge traffic of people; open doors do not keep a good temperature inside. Lobby lacked in "coziness" to a tired and sick (as I was) foreign traveler.
December 27, 2012
Rated 3 out of 5 by JMichael Great central location; fair accomodations
Great location with lots of room downstairs. Great bar and lounge. Room was fair sized, but, constant drone of elevators and people in the hallway made sleeping difficult. Nothing wrong with this hotel, in fact its pretty nice, but might look for better options near by given the great selection of hotels within a few blocks.
September 1, 2012
Rated 5 out of 5 by Glenn123 Great location/staff in NYC
Based on some reviews, I had some concerns about staying at this property for our family vacation. We are just back, and I felt it important to highlight that our stay was excellent. Daenous (sp?) pronounced Donnis, at check-in was really helpful and courteous as were both Concierge attendents who helped us book great meals.
October 11, 2012
Rated 4 out of 5 by marsita This hotel is in a great location in NYC
the hotel is near a subway stop, taxis are readily available, shopping and museums near by. It is a busy hotel due to its location. Room size is small by American standards and looks exactly like represented on website. The rooms don't seem to have insulation for sound - I was awakened by the phone ringing in a nearby room.
July 21, 2013
Rated 3 out of 5 by Joan49 Need to alert guests in advance if the President is coming to the hotel!
I would like to have been alerted to the fact that President Obama was going to be attending an event at this hotel during my stay. This caused a huge inconvenience to the guests trying to enter and exit the hotel as the streets and entrances were blocked off with NYPD for several hours.
Also the TV reception was terrible.
December 5, 2011
Rated 5 out of 5 by Adk14 Love the location of this hotel.
Located in the heart of Times Square this hotel is the perfect spot for staying in New York and seeing a Broadway show and enjoying Times Square.
February 28, 2014
Rated 3 out of 5 by Rxch just avg even for premium guests
poor front desk experience
March 14, 2014
Rated 4 out of 5 by marley Staff is great
Week ends have waited up to 30 minutes to get to lobby, takes at least 2 calls before service elevator is used. Staff makes up for extras not at hotel. Different and more food being offered in lounge would be nice.Microwave in room would be nice. My stay will be months and its nice to have staff as nice as you have. Thanks
May 25, 2013
Rated 3 out of 5 by KJTL lack of customer service
Our room was not available when check-in, I ask if they can contact me on my cell phone upon room available. Front desk lady said, we are busy and can not provide this service but you may call us to check. We had to pay $3.25/item to store our luggages for 3 hrs. This is a 4 star hotel yet it's definitely LACKING services.
April 8, 2013
Rated 5 out of 5 by samakam Midtown Delight.
This is a very big and busy hotel.
Great location, just above broadway and just below central park. Convenient to everything.
Rooms are not the smallest I've seen in new york. Actually, very comfortable. Quick elevator service. Never a wait. Very clean hotel. Newly renovated?
Very pleasant staff. Doggy friendly. Thank You.
June 15, 2012
Rated 5 out of 5 by Ron3422 My stay at the Sheraton Towers in NYC
The hotel and service was first class in every respect. The club room breakfast as well as the evening cocktail hour far exceeded anything I've has in other Sheraton Hotels over the past several years. I can't wait to come in March of 2013. Congratulations for providing a superior experience.
Ron R from MN and Scottsdale
March 27, 2012
Rated 5 out of 5 by Redheadedgypsy1 SPG award stay
Spoke with a Sheraton rep to book my NY Sheraton stay. She went out of her way to find me a club room. The room was lovely, very clean, nicely appointed. Free breakfast and nightly hors d'ouvres. My only reservation was that the room and bathroom were quite small for two women. Still, overall the experience was excellent.
October 30, 2012
Rated 5 out of 5 by DFM05 NY trip with Spouse
I frequent this hotel when I come to NY, this last time I brought my Wife and she truly loved the room, the cleaniness and the feindliness of the staff. I can't say enough good things, since from the receptionist to the bar waitress(both) and the check out receptionist were extremly wonderful.
December 20, 2013
Rated 4 out of 5 by Chris Great service
Room was comfortable and the staff recognized my specific requests: high floor, away from the elevator. The room was recently renovated, clean and comfortable. The staff left a welcome letter, a complimentary bottle of Saratoga water and apples. For the first time in a long while I felt like I was a valued guest. Kudos!
April 27, 2013
Rated 5 out of 5 by Randee Anniversary
The hotel staff was excellent. One bellman gave us a recommendation for a restaurant. It was excellent. We were celebrating our parents 60th Anniversary.
Also, because of Sandy, hurricane we were given concessions for our last night stay. We really appreciated it and have recommended the Sheraton to all of our friends.
November 7, 2012
Rated 4 out of 5 by Samlk HOTEL WAS GREAT/DINING ROOM PRICES WERE NOT
Hotel was very nice as expected, short walk to Central Park and Times Square. We knew that prices were high in New York, but $30.00 for a slightly above average Breakfast Buffet!!! Of course you don't have to eat there, but you would think that they could afford their guests the convenience at a more reasonable price.
August 15, 2013
Rated 4 out of 5 by Tika2001 Tiny Room
Overall the hotel is excellent and the staff are terrific. However, my room, which was on the Club level, was very small. I could barely squeeze between the bed and the credenza. I stayed at the hotel last year (on the Club level) and I don't remember the room being that small. Also the bathroom did not have a bathtub.
October 31, 2012
Rated 4 out of 5 by Bodo Almost upscale hotel
The hotel has an excellent downtown location. The rooms are large and comfortable. My one complaint is that the small additional charges for services like in room wi fi, fitness center and bag check seemed out of place in a hotel trying to compete for the upscale market.
January 12, 2014
Rated 3 out of 5 by George49 Inability to handle large no.
Upon arrival at hotel for 4 day conference, hotel was not able to handle multiple registrants waiting in long lines to have access to rooms. After a 4 day stay, hotel did not have information of multiple guests staying in one room and therefore billing was only able to be delivered to one person doing the reservation.
October 19, 2012
Rated 5 out of 5 by Atlanta1 A regular at this hotel!
My 20- and 22-yr-old daughters and I have stayed at the Sheraton Towers every visit we have made to NYC over the past 12 years or so! This hotel is centrally located to Times Square to the south and Central Park to the north, with an E line subway stop steps away from the door. I HIGHLY recommend the Sheraton Towers.
July 29, 2012